User Guide
© Copyright 2018 HP Development Company, L.P. AMD and Catalyst are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel is a trademark of Intel corporation or its subsidiaries in the U.S. and/or other countries. Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.
About this guide This guide provides information about computer features, setting up the computer, using the software, and technical specifications. The following types of alerts may appear in this guide. WARNING! Indicates a hazardous situation that, if not avoided, could result in death or serious injury. CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
iv About this guide
Table of contents 1 Locating HP resources .................................................................................................................................... 1 Product information .............................................................................................................................................. 1 Support ..................................................................................................................................................................
Product recycling ................................................................................................................................................. 15 4 Backing up, restoring, and recovering ........................................................................................................... 16 Using Windows tools ...........................................................................................................................................
8 Using HP PC Hardware Diagnostics ................................................................................................................ 26 Using HP PC Hardware Diagnostics Windows ..................................................................................................... 26 Downloading HP PC Hardware Diagnostics Windows ....................................................................... 26 Downloading the latest HP PC Hardware Diagnostics Windows version .......................
21st Century Communications and Video Accessibility Act (CVAA) ............................... 35 Canada ............................................................................................................................. 35 Europe ............................................................................................................................. 36 United Kingdom .............................................................................................................. 36 Australia ...
1 Locating HP resources Read this chapter to learn about where to find additional HP resources. Product information Topic Location Technical specifications To find the QuickSpecs for your product, go to http://www.hp.com/go/quickspecs. Click the link for the Hewlett Packard Enterprise QuickSpecs experience. Click Search all QuickSpecs, type your model name in the search box, and then click Go.
Topic Location IMPORTANT: You must be connected to the Internet to access the latest version of the warranty. You can find your HP Limited Warranty located with the user guides on your product. The warranty may also be provided on a CD or DVD provided in the box. In some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.com/go/orderdocuments.
Product updates Topic Location Driver and BIOS updates Go to http://www.hp.com/support and select Get software and drivers to verify that you have the latest drivers for the computer. For more information about updating the drivers and BIOS, see Updating the computer on page 20. Operating systems For information, go to the following locations: ● Windows operating systems, go to http://www.support.microsoft.com. ● Linux® operating systems, go to http://www.linux.com.
2 Computer features For complete and current information about supported accessories and components for the computer, go to http://partsurfer.hp.com.
Rear NOTE: Item Actual components may vary. Icon Component Item 1 security cable slot 6 2 Access panel release latch 7 3 Serial port (optional) 8 Icon Component power connector DisplayPort Plus connectors (3) Driven by discrete GPU USB Type-C SuperSpeed port HP Flex IO module (optional) Supports: 4 RJ-45 (network) jack 9 ● VGA port ● HDMI port ● DisplayPort™ port ● 2nd network jack ● USB-C 3.1 Gen2 Charging Data Port ● Thunderbolt™ 3.
Product specifications Physical characteristics Weight Dimensions Performance model 2.08 kg (4.58 lb) Entry model 1.87 kg (4.12 lb) Height 58 mm (2.3 in) Width 216 mm (8.5 in) Depth 216 mm (8.5 in) Environmental specifications Temperature Humidity Altitude Operating 5°C to 35°C (40°F to 95°F) Non-operating -40°C to 60°C (-40°F to 140°F) NOTE: The ambient upper limit of 35°C is good up to 1524 m (5000 ft) elevation. Derate by 1°C for every 305 m (1000 ft) above 1524 m (5000 ft).
3 Setting up the computer ● Setting up the computer ● Adding monitors ● Installing optional components ● Security ● Product recycling Setting up the computer Ensuring proper ventilation Proper ventilation for the system is important for computer operation. To be sure that there is adequate ventilation: ● Operate the computer on a sturdy, level surface. ● Provide at least 15.24 cm (6.00 in) of clearance at the front and back of the computer.
Setup procedure WARNING! To reduce the risk of electric shock or damage to your equipment: ● Plug the power cord into an AC outlet that is easily accessible at all times. ● Disconnect power from the computer by unplugging the power cord from the AC outlet (not by unplugging the power cord from the computer). ● If your power cord has a 3-pin attachment plug, plug the cord into a grounded (earthed) 3-pin outlet. Do not disable the power cord grounding pin, for example, by attaching a 2-pin adapter.
Connecting the computer WARNING! To reduce the risk of electric shock or damage to your equipment, observe these practices: • Plug the power cord into an AC outlet that is easily accessible. • Disconnect power from the computer by unplugging the power cord from the AC outlet (not by unplugging the power cord from the computer). • Plug the cord into a grounded (earthed) three-pin outlet. Do not disable the power cord grounding pin (for example, by attaching a two-pin adapter).
Disabling Bluetooth devices The Bluetooth features can be disabled through the system BIOS, through the operating system, or by removing the wireless modules from the system. NOTE: Disabling the Bluetooth features through the system BIOS or by removing the wireless modules from the system will also disable the WLAN functionality. To disable the Bluetooth features using the system BIOS, do the following: 1. During system boot, press F10 to enter the BIOS setup. 2.
Disabling WLAN NOTE: If the computer is configured with WLAN, WLAN will be enabled by default. NOTE: Disabling the WLAN functionality through the system BIOS or by removing the wireless modules from the system will also disable the Bluetooth features. The WLAN can be disabled through the system BIOS, through the operating system, or by removing the wireless modules from the system. To disable the WLAN using the system BIOS, do the following: 1. During system boot, press F10 to enter the BIOS setup. 2.
Adding monitors Planning for additional monitors Entry model The entry model supports up to three monitors running simultaneously on the Intel integrated GPU. Each monitor is capable of resolutions up to 4096 x 2160 @ 60 Hz. It is also possible to drive a monitor at a resolution of 5120 x 2880 @ 60 Hz by using two of the DisplayPort 1.2 outputs together. The monitor must support this method of achieving this resolution for this to be possible.
● ● Because the system has three native DisplayPort 1.2 ports, DisplayPort Multi-Stream Transport (MST) must be used to daisy-chain multiple monitors together to achieve a six-monitor configuration. This requires monitors that support MST or DisplayPort hubs capable of MST. ● If an HP DP Flex Module is installed, two monitors will be daisy-chained together from the HP DP Flex Module and two monitors will be daisy-chained together from DisplayPort #3.
Matching graphics card connector to monitor connectors The following table describes monitor configuration scenarios. Graphics card interface connector Monitor connector DVI Dual Link DVI DisplayPort (DP) HDMI DP–to–DVI adapter DP–to–DL DVI adapter DP cable DP–to–HDMI adapter VGA DISPLAYPORT DisplayPort–to– VGA adapter (sold separately) NOTE: DisplayPort connections have the highest performance; VGA connections have the lowest.
Customizing the monitor (Windows) You can manually select or change the monitor model, refresh rates, screen resolution, color settings, font sizes, and power management settings. ● To change settings, press the Start button, and then select Settings. Select System, and then select Display.
4 Backing up, restoring, and recovering This chapter provides information about the following processes, which are standard procedure for most products: ● Backing up your personal information—You can use Windows tools to back up your personal information (see Using Windows tools on page 16). ● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows tools on page 16).
5 Setting up Linux This chapter describes how to set up and restore the Linux operating system. CAUTION: Do not add optional hardware or third-party devices to the computer until the operating system is successfully installed. Adding hardware might cause errors and prevent the operating system from installing correctly. NOTE: After you set up the operating system, be sure that the latest BIOS, drivers, and software updates are installed. See Updating the computer on page 20.
For information about Red Hat certifications on HP computers, go to https://access.redhat.com/ecosystem, select Certified Hardware, and then follow the on-screen instructions. HP driver disc Recent versions of Red Hat Linux typically require only driver updates with minor fixes to support HP computers.
Using the HP driver disc Ubuntu does not require registration to obtain software package updates. Updates can be obtained from various repositories on the Web using a variety of tools built into the OS. An Internet connection and proxy may be all that are required. The HP-provided Linux driver disc for Ubuntu relies on the same mechanisms in order to satisfy dependencies during installation.
6 Updating the computer HP is constantly working to improve your total computer experience. To ensure that the computer leverages the latest enhancements, HP recommends that you install the latest BIOS, driver, and software updates on a regular basis. Updating the computer after first boot After successfully booting the computer for the first time, follow these guidelines to be sure that the computer is up to date: ● Be sure that you have the latest system BIOS version loaded.
Upgrading device drivers If you install a peripheral device (such as a printer, display adapter, or network adapter), confirm that you have the latest device drivers loaded. If you purchased your device through HP, go to the HP website to download the latest drivers for your device. These drivers have been tested to ensure the best compatibility between your device and your HP computer.
7 Maintenance, diagnostics, and minor troubleshooting Turning off the computer To properly turn off the computer, shut down the operating system software. CAUTION: HP does not recommend holding down the power button to shut off the system. Doing so can cause loss of user data and may damage the storage device. If the system becomes unstable and no other alternative is available, please give the system sufficient time to wake up completely after you reboot the computer.
● Verify that the monitor is lit. ● If you have an optional external monitor: – Verify that the monitor is plugged into a functional AC outlet. – Verify that the monitor is on and the green monitor light is on. – If the monitor is dim, turn up the brightness and contrast controls. During operation ● Beeps and blinking lights on the computer are error codes that can help you diagnose problems.
Blink or beep codes: interpreting POST diagnostic LEDs and audible codes If the power LED on the computer is flashing or if you hear beeps, see the Maintenance and Service Guide (English only) for interpretation and recommended action. Basic troubleshooting WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
● Have the computer readily accessible. ● Write down the computer serial number, product number, model name, and model number and have them in front of you. This information is provided on labels. This information might be on the bottom of the computer, on the rear panel of the computer, or under the service door. ● Note any applicable error messages. ● Note any add-on options. ● Note the operating system. ● Note any third-party hardware or software.
8 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it.
Downloading HP Hardware Diagnostics Windows by product name or number (select products only) NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the product name or number. To download HP PC Hardware Diagnostics Windows by product name or number (select products only), follow these steps: 1. Go to http://www.hp.com/support. 2. Select Get software and drivers, and then enter the product name or number. 3.
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see Downloading HP Hardware Diagnostics Windows by product name or number (select products only) on page 27. 3. b. Hard drive c. BIOS When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions.
Downloading HP Remote PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest HP Remote PC Hardware Diagnostics UEFI version To download the latest HP Remote PC Hardware Diagnostics UEFI version, follow these steps: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. In the Remote Diagnostics section, select Remote Diagnostics, and then select Run.
9 Routine care General cleaning safety precautions ● Never use solvents or flammable solutions to clean the computer. ● Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. ● Always unplug the computer before cleaning the keyboard, mouse, or air vents. ● Always disconnect the keyboard before cleaning it. ● Wear safety glasses equipped with side shields when cleaning the keyboard.
● Clean under a key with a swab moistened with isopropyl alcohol and squeezed out. Be careful not to wipe away lubricants necessary for proper key functions. Allow the parts to air dry before reassembly. ● Use tweezers to remove any fibers or dirt in confined areas. Cleaning the monitor ● Follow the safety precautions in the Maintenance and Service Guide for your computer before cleaning the monitor.
10 Accessibility Accessibility HP is working to weave diversity, inclusion and work/life into the fabric of our company, so it is reflected in everything we do. Here are some examples of how we are putting differences to work to create an inclusive environment focused on connecting people to the power of technology throughout the world. Finding the technology tools you need Technology can unleash your human potential.
HP is a founding member, and we joined to participate with other organizations to advance the field of accessibility. This commitment supports our company’s accessibility goal of designing, producing, and marketing products and services that can be effectively used by people with disabilities. IAAP will make our profession strong by globally connecting individuals, students, and organizations to learn from one another. If you are interested in learning more, go to http://www.accessibilityassociation.
● Assistive Technologies sorted by impairment type ● Assistive Technologies sorted by product type ● Assistive Technology vendors with product descriptions ● Assistive Technology Industry Association (ATIA) Standards and legislation Standards Section 508 of the Federal Acquisition Regulation (FAR) standards was created by the US Access Board to address access to information and communication technology (ICT) for people with physical, sensory, or cognitive disabilities.
● United Kingdom ● Australia ● Worldwide United States Section 508 of the Rehabilitation Act specifies that agencies must identify which standards apply to the procurement of ICT, perform market research to determine the availability of accessible products and services, and document the results of their market research. The following resources provide assistance in meeting Section 508 requirements: ● www.section508.gov ● Buy Accessible The U.S.
Europe EU Mandate 376 ETSI Technical Report ETSI DTR 102 612: "Human Factors (HF); European accessibility requirements for public procurement of products and services in the ICT domain (European Commission Mandate M 376, Phase 1)" has been released.
Useful accessibility resources and links The following organizations may be good resources for information about disabilities and age-related limitations. NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP assumes no responsibility for information or contacts you may encounter on the Internet. Listing on this page does not imply endorsement by HP.
Contacting support NOTE: ● Customers who are deaf or hard of hearing that have questions about technical support or accessibility of HP products: – ● 38 Support is in English only. Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time. Customers with other disabilities or age-related limitations who have questions about technical support or accessibility of HP products, choose one of the following options: – Call (888) 259-5707 Monday through Friday, 6 a.
Index A accessibility 32 accessibility needs assessment assistive technology (AT) finding 33 purpose 32 AT (assistive technology) finding 33 purpose 32 33 B backing up 16 blink or beep codes 24 Bluetooth devices connecting 9 disabling 10 C cable lock 15 care, routine 30 computer components 4 front 4 left side 4 rear 5 computer features 4 computer setup 7 security 15 computer, updating 20 configuring monitors 14 connecting Bluetooth devices 9 power 9 connecting monitors 14 connection requirements, monitors
routine care 30 cleaning chassis 30 cleaning keyboard 30 cleaning monitor 31 cleaning mouse 31 cleaning safety 30 S Section 508 accessibility standards 34, 35 security 15 setup Linux 17 monitors 12 RHEL 17 SLED 18 Ubuntu 18 ventilation 7 setup procedure 8 SLED HP driver disc 18 setup 18 specifications environmental 6 product 6 standards and legislation, accessibility 34 support 1 T technical support 24 troubleshooting 22 at startup 22 Customer Self Repair 23 during operation 23 turning off computer 22 U Ubu
