Maintenance and Service Guide
Table Of Contents
- Computer features
- Illustrated parts catalog
- Routine care, SATA drive guidelines, and disassembly preparation
- Removal and replacement procedures
- Computer Setup (F10) Utility
- Troubleshooting without diagnostics
- Safety and comfort
- Before you call for technical support
- Helpful hints
- Solving general problems
- Solving power problems
- Solving hard drive problems
- Solving media card reader problems
- Solving display problems
- Solving audio problems
- Solving printer problems
- Solving keyboard and mouse problems
- Solving hardware installation problems
- Solving network problems
- Solving memory problems
- Solving CD-ROM and DVD problems
- Solving USB flash drive problems
- Solving front panel component problems
- Solving Internet access problems
- Solving software problems
- POST error messages
- Password security and resetting CMOS
- Using HP PC Hardware Diagnostics
- Backing up, restoring, and recovering
- Power cord set requirements
- Statement of memory volatility
- Specifications
- Index
Control panel message Description Recommended action
2. Replace the system board.
304-Keyboard or System Unit Error Keyboard failure. 1. Reconnect the keyboard with computer
turned o.
2. Ensure that none of the keys are
depressed.
3. Replace the keyboard.
4. Replace the system board.
501-Display Adapter Failure Graphics display controller. 1. Clear CMOS. (see Password security and
resetting CMOS on page 106).
2. Verify monitor is attached and turned on.
510-Flash Screen Image Corrupted Flash Screen image has errors. Reash the system ROM with the latest BIOS
image.
512-Chassis, Rear Chassis, or Front Chassis Fan
not Detected
Fan is not connected or may have
malfunctioned.
1. Reseat fan.
2. Reseat fan cable.
3. Replace fan.
514-CPU or Chassis Fan not Detected Fan is not connected or may have
malfunctioned.
1. Reseat fan.
2. Reseat fan cable.
3. Replace fan.
660-Display cache is detected unreliable Integrated graphics controller display cache is
not working properly and will be disabled.
Replace system board if minimal graphics
degrading is an issue.
1720-SMART Hard Drive Detects Imminent
Failure
Hard drive is about to fail. (Some hard drives
have a hard drive rmware patch that will x an
erroneous error message.)
1. Determine if hard drive is giving correct
error message. Run the Drive Protection
System test under using F2 Diagnostics
when booting the computer.
2. Apply hard drive rmware patch
if applicable. (Available at
http://www.hp.com/support.)
3. Back up contents and replace hard drive.
2212-USB Key Provisioning failure writing to
device
USB device used for USB key provisioning will
not allow BIOS to update provision le properly.
1. Try a dierent USB key device for
provisioning.
2. If the error persists, update to the latest
BIOS version and ME rmware version.
3. If the error still persists, replace the
system board.
2217-ME Firmware Version request failure ME rmware is not properly responding to BIOS
query for version information.
1. Reboot the computer.
2. If the error persists, update to the latest
BIOS version and ME rmware version.
3. If the error still persists, replace the
system board.
2218-ME Firmware Version should be updated ME rmware must be updated to match current
functionality contained in the system BIOS.
1. Update to the latest ME rmware version.
2. If the error persists and system BIOS has
been recently updated, restore previous
system BIOS version.
102 Chapter 7 POST error messages