Maintenance and Service Guide
Table Of Contents
- Computer features
- Illustrated parts catalog
- Routine care, SATA drive guidelines, and disassembly preparation
- Removal and replacement procedures
- Computer Setup (F10) Utility
- Troubleshooting without diagnostics
- Safety and comfort
- Before you call for technical support
- Helpful hints
- Solving general problems
- Solving power problems
- Solving hard drive problems
- Solving media card reader problems
- Solving display problems
- Solving audio problems
- Solving printer problems
- Solving keyboard and mouse problems
- Solving hardware installation problems
- Solving network problems
- Solving memory problems
- Solving CD-ROM and DVD problems
- Solving USB flash drive problems
- Solving front panel component problems
- Solving Internet access problems
- Solving software problems
- POST error messages
- Password security and resetting CMOS
- Using HP PC Hardware Diagnostics
- Backing up, restoring, and recovering
- Power cord set requirements
- Statement of memory volatility
- Specifications
- Index
Using HP PC Hardware Diagnostics UEFI ........................................................................................................... 111
Starting HP PC Hardware Diagnostics UEFI .................................................................................... 112
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive ............................................ 112
Downloading the latest HP PC Hardware Diagnostics UEFI version ............................ 112
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ................................................................................................... 112
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ........................................... 113
Downloading Remote HP PC Hardware Diagnostics UEFI ............................................................... 113
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ............... 113
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number .......................................................................................................................... 113
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................. 113
10 Backing up, restoring, and recovering ........................................................................................................ 115
Backing up information and creating recovery media ...................................................................................... 115
Using Windows tools ....................................................................................................................... 115
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ... 115
Restoring and recovery ..................................................................................................................................... 116
Restoring, resetting, and refreshing using Windows tools ............................................................ 116
Recovering using HP Recovery media ............................................................................................. 116
Changing the computer boot order ................................................................................................ 116
Using HP Sure Recover (select products only) ................................................................................ 117
11 Power cord set requirements .................................................................................................................... 118
General requirements ........................................................................................................................................ 118
Japanese power cord requirements .................................................................................................................. 118
Country-specic requirements .......................................................................................................................... 119
12 Statement of memory volatility ................................................................................................................ 120
Nonvolatile memory usage ............................................................................................................................... 122
Questions and answers ..................................................................................................................................... 124
Using HP Sure Start (select models only) .......................................................................................................... 125
13 Specications .......................................................................................................................................... 126
Index ........................................................................................................................................................... 127
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