User Guide
© Copyright 2019 HP Development Company, L.P. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. DisplayPort™ and the DisplayPort™ logo are trademarks owned by the Video Electronics Standards Association (VESA) in the United States and other countries. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
About This Guide This guide provides basic information for using and upgrading this product. WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death. CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury. IMPORTANT: Indicates information considered important but not hazard-related (for example, messages related to property damage).
vi About This Guide
Table of contents 1 Locating HP resources .................................................................................................................................... 1 Product information .............................................................................................................................................. 1 Support .................................................................................................................................................................
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 18 Downloading HP Hardware Diagnostics Windows by product name or number (select products only) ..................................................................................................... 18 Installing HP PC Hardware Diagnostics Windows ............................................................................. 18 Using HP PC Hardware Diagnostics UEFI ........................................................
Contacting support .............................................................................................................................................. 29 Index .............................................................................................................................................................
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1 Locating HP resources Read this chapter to learn about where to find additional HP resources. Product information Table 1-1 Where to find product information Topic Location Technical specifications To find the QuickSpecs for your product, go to http://www.hp.com/go/quickspecs, and then click the link. Click Search all QuickSpecs, type your model name in the search box, and then click Go.
Support Table 1-2 Where to find support information Topic Location Product support For HP support, go to http://www.hp.com/support. Here you can access the following types of support: Warranty information ● Online chat with an HP technician ● Support telephone numbers ● HP service center locations To access this document: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. – or – ▲ Go to http://www.hp.com/go/orderdocuments.
Table 1-3 Where to find product documentation (continued) Topic Location Technical specifications The Product Bulletin application contains QuickSpecs for HP computers. QuickSpecs include information about the operating system, power supply, memory, processor, and many other system components. To access the QuickSpecs, go to http://www.hp.com/go/ quickspecs/. Bulletins and Notices To find advisories, bulletins, and notices: 1. Go to http://www.hp.com/support. 2.
2 Computer features Standard configuration features Features vary depending on the model. For support assistance and to learn more about the hardware and software installed on your computer model, run the HP Support Assistant utility. NOTE: You can use this computer model in a tower orientation or a desktop orientation. See Changing from desktop to tower orientation on page 7.
Front panel components Drive configuration varies by model. Some models have a bezel blank that covers one or more drive bays.
Rear panel components Table 2-2 Identifying the rear panel components Rear panel components 1 Audio-in jack 6 Optional port 2 Serial port (optional) 7 USB ports (2) 3 RJ-45 (network) jack 8 USB SuperSpeed ports (4) 4 Audio-out jack for powered audio devices 9 Power cord connector 5 DisplayPort™ monitor connectors (2) NOTE: Your model might have additional optional ports available from HP.
Changing from desktop to tower orientation You can use the computer in a tower orientation with an optional tower stand that you can purchase from HP. NOTE: To stabilize the computer in a tower orientation, HP recommends the use of the optional tower stand. 1. Remove or disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs and USB flash drives, from the computer. 3.
Installing a security lock You can use the following security locks to secure the computer.
HP Business PC Security Lock V2 The HP PC Security Lock V2 is designed to secure all of the devices at your workstation. 1. Attach the security cable fastener to a desktop using the appropriate screws for your environment (1), and then snap the cover onto the base of the cable fastener (2). Screws are not provided. 2. Loop the security cable around a stationary object.
10 3. Slide the security cable through the security cable fastener. 4. Pull the two scissor hands of the monitor lock apart and insert the lock into the security slot on the rear of the monitor (1), close the scissor hands together to secure the lock in place (2), and then slide the cable guide through the center of the monitor lock (3).
5. Slide the security cable through the security guide installed on the monitor. 6. Attach the accessory cable fastener to a desktop using the appropriate screw for your environment (1), and then place the accessory cables into the base of the fastener (2). The screw is not provided.
12 7. Slide the security cable through the holes in the accessory cable fastener. 8. Secure the lock to the chassis using the screw provided.
9. Insert the plug end of the security cable into the lock (1) and push the button in (2) to engage the lock. Use the key provided to disengage the lock. When you have completed all steps, all of the devices at your workstation are secured.
3 Backing up, restoring, and recovering This chapter provides information about the following processes, which are standard procedure for most products: ● Backing up your personal information—You can use Windows tools to back up your personal information (see Using Windows tools on page 14). ● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows tools on page 14).
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. To download the tool: ▲ Go to the Microsoft Store and search for HP Cloud Recovery. For details, go to http://www.hp.com/support, search for HP Cloud Recovery, and then select "HP PCs – Using the Cloud Recovery Tool (Windows 10, 7)".
▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f9. ‒ or – Turn on or restart the tablet, quickly hold down the volume down button, and then select f9. 3. Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen instructions. Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the hardware and firmware.
4 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it.
● A Failure ID link is displayed. Select the link and follow the on-screen instructions. ● A Quick Response (QR) code is displayed. With a mobile device, scan the code and then follow the onscreen instructions. ● Instructions for calling support are displayed. Follow those instructions. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are provided in English only. ● You must use a Windows computer to download this tool because only .
HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.
NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are provided. Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2.
1. Go to http://www.hp.com/support. 2. Select Get software and drivers, select your type of product, enter the product name or number in the search box that is displayed, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI version for the product.
5 Computer operating guidelines, routine care and shipping preparation Computer operating guidelines and routine care Follow these guidelines to properly set up and care for the computer and monitor: 22 ● Keep the computer away from excessive moisture, direct sunlight, and extreme heat and cold. ● Operate the computer on a sturdy, level surface. Leave a 10.2 cm (4 in) clearance on all vented sides of the computer and above the monitor to permit the required airflow.
Shipping preparation Follow these suggestions when preparing to ship the computer: 1. Back up the hard drive files to an external storage device. Be sure that the backup media is not exposed to electrical or magnetic impulses while stored or in transit. NOTE: The hard drive locks automatically when the system power is turned off. 2. Remove and store all removable media. 3. Turn off the computer and external devices. 4. Disconnect the power cord from the AC outlet, and then from the computer. 5.
6 Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
7 Accessibility HP and accessibility Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is reflected in everything HP does. HP strives to create an inclusive environment focused on connecting people to the power of technology throughout the world. Finding the technology tools you need Technology can unleash your human potential. Assistive technology removes barriers and helps you create independence at home, at work, and in the community.
● Support internal and external research and development that improves assistive technology relevant to HP products and services. ● Support and contribute to industry standards and guidelines for accessibility. International Association of Accessibility Professionals (IAAP) IAAP is a not-for-profit association focused on advancing the accessibility profession through networking, education, and certification.
● HP Chromebook PCs–Enabling Accessibility Features on Your HP Chromebook or Chromebox (Chrome OS) ● HP Shopping–peripherals for HP products If you need additional support with the accessibility features on your HP product, see Contacting support on page 29.
● Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability of presentation, and color contrast) ● Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and navigability) ● Understandable (by addressing readability, predictability, and input assistance) ● Robust (for instance, by addressing compatibility with assistive technologies) Legislation and regulations Accessibility of IT and information has become an area o
Educational institutions ● California State University, Northridge, Center on Disabilities (CSUN) ● University of Wisconsin - Madison, Trace Center ● University of Minnesota computer accommodations program Other disability resources ● ADA (Americans with Disabilities Act) Technical Assistance Program ● ILO Global Business and Disability network ● EnableMart ● European Disability Forum ● Job Accommodation Network ● Microsoft Enable HP links Our contact webform HP comfort and safety guide HP
Index A accessibility 25 accessibility needs assessment assistive technology (AT) finding 26 purpose 25 AT (assistive technology) finding 26 purpose 25 26 HP Recovery media recovery 15 HP resources 1 HP Sure Recover 16 I International Association of Accessibility Professionals 26 B backup, creating 14 backups 14 boot order, changing 15 L locks cable lock 8 HP Business PC Security Lock padlock 8 C computer operating guidelines 22 customer support, accessibility 29 P product ID location 6 product info
