Maintenance and Service Guide

Downloading a BIOS update ........................................................................................... 84
Changing the boot order using the f9 prompt .................................................................................. 85
TPM BIOS settings (select products only) ........................................................................................................... 85
Using HP Sure Start (select products only) ......................................................................................................... 86
9 Using HP PC Hardware Diagnostics ................................................................................................................ 87
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 87
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 87
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 88
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 88
Installing HP PC Hardware Diagnostics Windows ............................................................................. 88
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 88
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 89
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 89
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 89
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 89
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 90
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 90
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 90
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 90
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 90
10 Backing up, restoring, and recovering ......................................................................................................... 92
Backing up information and creating recovery media ........................................................................................ 92
Using Windows tools ......................................................................................................................... 92
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 92
Restoring and recovery ........................................................................................................................................ 93
Restoring, resetting, and refreshing using Windows tools .............................................................. 93
Recovering using HP Recovery media ............................................................................................... 93
Changing the computer boot order ................................................................................................... 93
11 Specications ............................................................................................................................................ 94
Computer specications ...................................................................................................................................... 94
35.6 cm (14.0 in.) display specications ............................................................................................................. 95
M.2 PCIe solid-state drive specications ............................................................................................................ 96
M.2 SATA solid-state drive specications ............................................................................................................ 97
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