HP EliteBook 9470m Notebook PC Maintenance and Service Guide
© Copyright 2012 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................................................ 1 2 External component identification ................................................................................................................ 8 Display .................................................................................................................................................. 8 Top ....................
Drive handling ................................................................................................... 36 Grounding guidelines ......................................................................................................... 36 Electrostatic discharge damage ........................................................................ 36 Packaging and transporting guidelines ............................................. 38 Component replacement procedures .....................................
Navigating and selecting in Computer Setup .................................................... 87 Restoring factory settings in Computer Setup ................................................... 88 Updating the BIOS ............................................................................................ 89 Determining the BIOS version .......................................................... 89 Downloading a BIOS update ............................................................
SUSE Linux – Backup and recovery ................................................................................................ 109 Creating backups ............................................................................................................. 109 Backing up your information ............................................................................................ 109 Performing a system recovery .........................................................................................
1 Product description Category Description Product Name HP EliteBook 9470m Notebook PC Processors Intel® Core® processors: ● i3-3217U 1.8-GHz, 3-MB L3 Cache, 17W ● i5-3317U 1.7-GHz (max turbo frequency 2.6-GHz), 3-MB L3 Cache, 17W ● i5-3427U 1.7-GHz (max turbo frequency 2.7-GHz), 3-MB L3 Cache, 17W ● i7-3667U 1.8-GHz (max turbo frequency 2.9-GHz), 4-MB L3 Cache, 17W Chipset Mobile Intel QM77 Graphics Intel UMA Graphics with shared video memory: Intel HD Graphics 4000 Panels 35.6-cm (14.
Category Description Flash cache Samsung 32-GB MLC mSATA module, not available on computer models equipped with SSD, SED, or 256 mSATA. Supports no Flash cache module configuration. Hard drive Supports 7.0-mm (.28-in), 6.35-cm (2.
Category Description Wireless Integrated wireless local area network (WLAN) options by way of wireless module Three WLAN antennas built into display assembly Support for the following WLAN formats: ● QC/Atheros AR9462 802.11a/b/g/n 2x2 BT4.0 combo ● Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.
Category Description Ports Audio-in (mono microphone) Audio-out (stereo headphone) Battery connector DisplayPort 1.1a Docking connector HP Smart AC adapter RJ-45 (Ethernet) USB 3.0 ports (2) USB 3.0 charging/powered port (1) VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @ 75 Hz, hot plug and unplug and autodetection for correct output to wide-aspect vs.
Category Description Operating system Preinstalled: ● Windows® 7 Home Premium 64- and 32-bit with Microsoft Basics (in Canada, Japan, and the United States) ● Windows 7 Professional 64- and 32-bit with Microsoft Basics (in Canada, Japan, and the United States) ● Windows 8 Professional 64 with Windows 7 Professional 32 or 64 image and with Microsoft Basics (in Canada, Japan, and the United States) ● Windows 8 Professional 64 with Microsoft Basics (in Canada, Japan, and the United States) ● Window
Category Description Preinstalled with Microsoft Office Windows 7: ● Windows 7 Home Basic 32-bit with Office Transition (emerging markets only, not available in Japan) ● Windows 7 Home Premium 64- and 32-bit with Office Transition (not available in Japan) ● Windows 7 Home Premium 64-bit with Office 2010 Personal (only in Japan) ● Windows 7 Home Premium 64-bit with Office 2010 Home and Business (only in Japan) ● Windows 7 Home Premium 64-bit with Office 2010 Professional (only in Japan) ● Windows
Category Description Restore media–DR-DVD: ● Windows 7 without Windows DVD ● Windows 7 with Windows DVD ● Windows 8 Restore media–OS-DVD: ● Windows 7 Home Basic 32-bit ● Windows 7 Home Premium 64- and 32-bit ● Windows 7 Professional 64- and 32-bit Certified: ● SuSE Linux 64-bit Service Pack 2 Web-only support: Serviceability ● Windows XP Pro 32-bit ● Windows 7 Home Basic 64-bit ● Windows 7 Enterprise 64- and 32-bit ● Windows 7 Ultimate 64- and 32-bit End user replaceable parts: ● A
2 External component identification Display Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLAN). (2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide area networks (WWAN). (3) Internal microphones (2) Record sound. (4) Webcam light (select models only) On: The webcam is in use.
Component Description (6) Turns off the display or initiates Sleep if the display is closed while the power is on. Internal display switch NOTE: The display switch is not visible from the outside of the computer. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
Lights NOTE: Windows 7 keyboard shown. Component (1) (2) Power light Microphone mute light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ● On: Microphone is off. ● Amber: Microphone is on. (3) Num lock light On: Num lock is on. (4) Wireless light ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. ● Amber: All wireless devices are off.
Buttons and fingerprint reader (select models only) NOTE: Windows 8 keyboard shown.
Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep/Suspend. ● When the computer is in the Sleep/Suspend state, press the button briefly to exit Sleep/Suspend. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Keys – Windows models Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key, or the esc key. (3) Windows 7 logo key Windows 7: Displays the Windows Start menu. Windows 8 logo key Windows 8: Returns you to the Start screen from an open app or the Desktop.
Keys – SUSE Linux models Component Description (1) fn key Executes frequently used system functions when pressed in combination with a function key. (2) Function keys Execute frequently used system functions when pressed in combination with the fn key. Each key on the keypad performs the function indicated by the icon in the upper-right corner of the key. 14 (3) Embedded numeric keypad When the keypad is turned on, it can be used like an external numeric keypad.
Front Component (1) (2) (3) (4) Description Wireless light Power light Battery light Hard drive light ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/ or a Bluetooth® device, is on. ● Amber: All wireless devices are off. ● On: The computer is on. ● Blinking: The computer is in the Sleep/Suspend state. ● Off: The computer is off or in Hibernation.
Left Component Description (1) Power connector Connects an AC adapter. (2) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) Security cable slot Attaches an optional security cable to the computer.
Right Component Description (1) USB 3.0 ports (2) Connect optional USB devices. (2) DisplayPort Connects an optional digital display device, such as a highperformance monitor or projector.
Bottom Component (1) Description Wireless and memory module compartment Contains the wireless and memory modules. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and Support.
Component Description (6) Battery release latch Releases the battery from the battery bay. (7) Battery bay and SIM slot Contains the battery. Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay on the right side. NOTE: SIM slot on select models only.
3 Illustrated parts catalog Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. 20 ● Product name (1). This is the product name affixed to the front of the computer. ● Serial number (s/n) (2). This is an alphanumeric identifier that is unique to each product. ● Part number/Product number (p/n) (3). This number provides specific information about the product's hardware components.
PCID label The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer.
Computer major components 22 Chapter 3 Illustrated parts catalog
Item Component Spare part number (1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 26. (2) Keyboard (backlit; includes keyboard cable and pointing stick cable): 702843-xx1 NOTE: For a detailed list of available keyboards, see Sequential part number listing on page 30.
Item Component (9a) SD card insert (9b) Hard drive cover (10) Heat sink (includes replacement thermal material): 707907-001 (11) RTC battery 702853-001 (12) Fingerprint reader board (includes cable) 702845-001 (13) Base enclosure 702863-001 (14) Service cover 704441-001 (15) Memory modules (PC3-12800, 1666-MHz, DDR3): (16) (17) (18) (19) (20) 24 Spare part number 8-GB 634091-001 4-GB 641369-001 2-GB 652972-001 WLAN module: Broadcom 4313GN 802.
Item (21) Component Spare part number 500-GB, 7200-rpm, 7-mm self-encrypting drive 703268-001 500-GB, 7200-rpm, 7-mm 703267-001 320-GB, 7200-rpm, 2.5-inch 603783-001 Battery (Li ion): 4-cell, 52-Wh, 3.55-Ah 687945-001 6-cell, 60-Wh, 2.
Display assembly subcomponents 26 Chapter 3 Illustrated parts catalog
Item Component (1) Display bezel: (2) Spare part number For use on models with a webcam 702860-001 For use on models without a webcam 702861-001 Webcam/microphone module 702854-001 Microphone module 702873-001 Display Hinge Kit (includes left and right display hinges and left and right hinge covers) 702857-001 (3a) Display hinge covers (2) (3b) Display hinges (4) 35.6-cm (14.
Mass storage devices Item Description (1) Hard drive (does not include hard drive bracket or screws): Spare part number 500-GB, 7200-rpm, 7-mm SED 703268-001 500-GB, 7200-rpm, 7-mm 703267-001 320-GB, 7200-rpm, 9.
Miscellaneous parts Component Spare part number AC adapter: 45-W HP Smart AC adapter (non-PFC) 696694-001 65-W HP Smart AC adapter 609939-001 Optical mouse: HP USB optical travel mouse 434594-001 Wireless, 2.4-GHz 656840-001 Power cord (3-pin, black, 1.
Sequential part number listing CSR flag designations: A = Mandatory B = Optional C = Service technician recommended N = Non-user replaceable Spare part number CSR flag Description 434594-001 A HP USB optical travel mouse 490371-001 A Power cord for use in North America (3-pin, black, 1.83-m) 490371-011 A Power cord for use in Australia (3-pin, black, 1.83-m) 490371-021 A Power cord for use in Europe (3-pin, black, 1.83-m) 490371-111 A Power cord for use in Switzerland (3-pin, black, 1.
Spare part number CSR flag Description 676786-001 A QC/Atheros AR9462 802.11a/b/g/n 2x2 BT4.0 combo 668969-001 A HP hs2350 HSPA+ Mobile Broadband Module 670292-001 A Intel Centrino Advanced-N 6235 675791-001 A HP lt2522 LTE/EV-DO Mobile Broadband Module 675793-001 A HP lt2523 LTE/HSPA+ Mobile Broadband Module 687945-001 A 4-cell, 52-Wh, 3.55-Ah, Li-ion battery 688850-001 A Business Slim Top Load Case 696621-001 A 6-cell, 51-Wh, 2.
32 Spare part number CSR flag Description 702843-A41 B Keyboard with pointing stick for use in Belgium (includes keyboard cable and pointing stick cable) 702843-AB1 B Keyboard with pointing stick for use in Taiwan (includes keyboard cable and pointing stick cable) 702843-AD1 B Keyboard with pointing stick for use in South Korea (includes keyboard cable and pointing stick cable) 702843-B31 B Keyboard with pointing stick for use in the Netherlands (includes keyboard cable and pointing stick cab
Spare part number CSR flag Description 702853-001 B RTC battery (includes cable and double-sided tape) 702854-001 N Webcam/microphone module (includes double-sided tape) 702856-001 N Top cover with Touchpad 702857-001 N Display Hinge Kit (includes left and right hinges and left and right hinge covers) 702858-001 N Display enclosure 702859-001 N Fan (includes cable) 702860-001 N Display bezel for use on models with a webcam 702861-001 N Display bezel for use on models without a webc
34 Spare part number CSR flag Description 704441-001 A Service cover 707907-001 N Heat sink 708771-001 N 35.6-cm (14.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
CAUTION: A product can be degraded by as little as 700 V.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Component replacement procedures This chapter provides removal and replacement procedures. Make special note of each screw size and location during removal and replacement. Battery Description Spare part number 4-cell, 52-Wh, 3.55-Ah, Li ion battery 687945-001 6-cell, 60-Wh, 2.7-Ah, Li ion travel battery 696621-001 Before disassembling the computer, follow these steps: 1. Turn off the computer.
When installing the battery: 1. Insert the battery connector end of the battery into the bay, aligning it to the left edge. 2. Slide the battery into the bay until it drops and the latch snaps, and then slide the latch to the left to lock the battery. NOTE: In the locked position there will be no red color shown in the latch slot. NOTE: This section applies only to computer models with WWAN capability.
Display assembly components (panel, bezel, webcam, microphone) All display assemblies include WLAN antenna transceivers and cables. WWAN models also include 2 WWAN antenna transceivers and cables. Full hinge-up displays are not spared. This section describes removing components that do not require that you entirely remove the display assembly from the computer. You can remove the display bezel, webcam/microphone module, and display panel with the display assembly still attached to the computer.
b. 4. Remove the display bezel (4). The display bezel is available using spare part number 702860-001 on models with a webcam and 702861-001 on models without a webcam. If it is necessary to replace the webcam/microphone module: a. Detach the webcam/microphone module (1) from the display enclosure. (The webcam/ microphone module is attached to the display enclosure with double-sided tape.) b. Disconnect the cable (2) from the webcam/microphone module. c. Remove webcam/microphone module.
5. If it is necessary to replace the display panel: a. Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the display enclosure. ● 702871-001 — 35.6-cm (14.0-in), LED, HD, AntiGlare display panel ● 708771-001 — 35.6-cm (14.0-in), LED, HD+, AntiGlare display panel b. Rotate the top of the display panel downward (1). c. Lift the tape that secure the display cable connector on the panel (2), and then disconnect the cable (3) from the connector (4).
Hard drive cover NOTE: The hard drive cover is available in the Plastics kit, spare part number 702877-001. Description Spare part number Plastics kit 702877-001 Before removing the hard drive cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
Hard drive/SSD drive NOTE: The hard drive spare part kit does not include the hard drive bracket, connector, or screws. The solid-state drive spare part kit includes the Hard Drive Hardware Kit, which includes the bracket, connector, and screws.. Description Spare part number Hard drive (does not include hard drive bracket or screws): 500-GB, 7200-rpm, 7-mm SED 703268-001 500-GB, 7200-rpm, 7-mm 703267-001 320-GB, 7200-rpm, 9.
3. Lift the hard drive, and then pull the hard drive out of the hard drive bay. 4. If it is necessary to disassemble the hard drive, perform the following steps: a. Remove the connector from the hard drive (1). b. Remove the four Phillips PM3.0×4.0 screws (2) that secure the hard drive bracket to the hard drive. c. Remove the hard drive bracket (3) from the hard drive. The hard drive bracket, connector, and screws are available in the Hard Drive Hardware Kit, spare part number 702870-001.
mSATA drive Description Spare part number 256-GB mSATA drive 702866-001 32-GB mSATA drive 702867-001 24-GB mSATA drive 702868-001 Before removing the mSATA drive follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
2. Remove the drive (2) by pulling it away from the slot at an angle. NOTE: mSATA drives are designed with a notch to prevent incorrect insertion. Reverse this procedure to install the mSATA drive.
RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 702853-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Service cover Description Spare part number Service cover 704441001 Before removing the service cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 40). 5.
Memory module NOTE: Primary and expansion memory is installed in a stacked configuration in the bottom of the computer. Description Spare part number 8-GB memory module (PC3, 12800, 1600-MHz) 634091-001 4-GB memory module (PC3, 12800, 1600-MHz) 641369-001 2-GB memory module (PC3, 12800, 1600-MHz) 652972-001 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS.
2. Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory slots. The top slot houses the expansion memory module and the bottom slot houses the primary memory module. Reverse this procedure to install a memory module.
WWAN module NOTE: The WWAN module and the WLAN module are not interchangeable.
3. Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module.
WLAN module Description Spare part number Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001 Intel Centrino Advanced-N 6235 670292-001 Intel Centrino Advanced-N 6205 WLAN module 631954-001 QC/Atheros AR9462 802.11a/b/g/n 2x2 BT4.
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Keyboard Description Spare part number Keyboard 684252-xx1 Before removing the keyboard, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 40). 5.
4. Insert a screw driver or similar thin tool into the keyboard release opening near the fan, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Turn the computer right-side up with the front toward you. 6. Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until it rests upside down on the palm rest (3). 7.
8. Remove the keyboard. Reverse this procedure to install the keyboard.
Base enclosure Description Spare part number Base enclosure 702863-001 Before removing the base enclosure, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
62 3. Remove the 13 Torx PM2.0×5.0 screws that secure the base enclosure to the computer. 4. Remove the 7 Torx PM2.0×3.0 screws from the battery bay that secure the base enclosure to the computer.
5. Lift the base enclosure (1) off the computer while threading the antenna cables through the hole in the base enclosure (2). Reverse this procedure to install the base enclosure. Touchpad Before removing the touchpad, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
2. Lift the touchpad from the computer (2). 3. Remove the touchpad. Reverse this procedure to install the touchpad. NOTE: When replacing the touchpad, make sure to install the screws into holes closer to the edge of computer. Power connector Description Spare part number Power connector 702875-001 Before removing the power connector, follow these steps: 64 1. Turn off the computer.
Remove the power connector: 1. Position the base enclosure with the front toward you. 2. Disconnect the power connector cable from the system board (1). 3. Lift the power connector from the computer (2). 4. Remove the power connector. Reverse this procedure to install the power connector.
Fan Description Spare part number Fan (includes cable) 702859-001 Before removing the fan, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 40). a.
System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number System boards for use in models without Windows 8: Intel Core i7-3667U processor (2.00 GHz [3.2-GHz max turbo frequency], 4-MB cache) 702848-001 Intel Core i5-3427U processor (1.80 GHz [2.8-GHz max turbo frequency], 3-MB cache) 702849-001 Intel Core i5-3317U processor (1.70 GHz [2.6-GHz max turbo frequency], 3-MB cache) 704439-001 Intel Core i3-3217U processor (1.
e. Keyboard (see Keyboard on page 58) f. Base enclosure (see Base enclosure on page 61) NOTE: When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● SIM (see SIM on page 41, if applicable) ● Memory module (see Memory module on page 52) ● WWAN module (see WWAN module on page 54) ● WLAN module (see WLAN module on page 56) ● Heat sink (see Heat sink on page 70) Remove the system board: 1.
2. Remove the 2 Phillips PM2.0×4.0 screws that secure the system board to the computer. 3. Lift the left side of the system board up at an angle (1). 4. Pull the system board away from and out of the computer (2), making sure the connectors on the right side of the board (3) are clear of the computer. NOTE: To avoid breaking the board, support the right side of the system board near the heat sink (3) as you lift it up and out of the computer. Reverse this procedure to install the system board.
Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number Heat sink 707907-001 Before removing the heat sink, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
2. Remove the heat sink (2). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink, processor, and system board spare part kits. The following illustration shows the replacement thermal material locations. Thermal paste is used on the heat sink (1) and the processor (2). Reverse this procedure to install the heat sink.
Speaker assembly Description Spare part number Speaker assembly (includes cable) 702869-001 Before removing the speaker assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Reverse this procedure to install the speakers. Smart card board Description Spare part number Smart card board (includes cable) 702844-001 Before removing the smart card reader, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
2. Rotate the board upward (2) at an angle, and then remove it from the computer (3). Reverse the removal procedures to install the smart card board.
Fingerprint reader board Description Spare part number Fingerprint reader board (includes cable) 702845-001 Before removing the fingerprint reader board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Display assembly This section describes removing components that require you to completely remove the display panel. For more information about removing display components that do not require that you remove the assembly from the computer, see Display assembly components (panel, bezel, webcam, microphone) on page 42. NOTE: The display assembly is spared at the subcomponent level only. Before removing the display assembly, follow these steps: 1. Turn off the computer.
2. Release the display panel cable from the routing channel (2). 3. Open the computer and position it with the base enclosure on a table and the display hanging down. NOTE: Be sure to support the display when removing the screws. 4. Remove the four Phillips PM2.5×4.0 screws (1) that secure the display assembly to the computer. 5. Remove the display assembly from the top cover (2).
6. To remove the display bezel: a. Flex the inside edges of the bottom edge (1), the left and right sides (2), and the top edge (3) of the display bezel until the bezel disengages from the display enclosure. b. Remove the display bezel (4). The display bezel is available using spare part number 702860-001 on models with a webcam and 702861-001 on models without a webcam. NOTE: For this procedure the display will not be connected to the computer as shown in the following image. 7.
b. Rotate the top of the display panel downward (1). c. Lift the tape that secure the display cable connector on the panel (2), and then disconnect the cable (3) from the connector (4). NOTE: For this procedure the display will not be connected to the computer as shown in the following image.
8. If it is necessary to replace the display hinges: Display hinge covers and hinges are available in the Display Hinge Kit, spare part number 702857-001. 80 a. Remove the Phillips broadhead PM2.0×2.5 screw (1) that secures each hinge cover to the display enclosure. b. Remove the display hinge covers (2) from atop the hinges. c. Remove the 2 broadhead Phillips PM2.0×2.5 screws (1) that secure each display hinge to the display enclosure.
d. 9. Lift the display hinges off the display enclosure (2). If it is necessary to replace the WLAN antenna cables and transceivers: WLAN and WWAN antennas are available in the Antenna Kit, spare part number 702876-001. a. Release the WLAN antenna transceivers (1) from the clips built into the display enclosure. (The WLAN antenna transceivers are attached to the display enclosure with doublesided tape.) b. Detach the WLAN antenna cables from the routing channels (2) built into the display enclosure.
10. If it is necessary to replace the WWAN antenna cables and transceivers: WLAN and WWAN antennas are available in the Antenna Kit, spare part number 702876-001. a. Release the WWAN antenna transceivers (1) from the clips built into the display enclosure. (The WWAN antenna transceivers are attached to the display enclosure with doublesided tape.) b. Detach the WWAN antenna cables from the routing channels (2) built into the display enclosure. c. Remove the WWAN antenna cables and transceivers.
5 Computer Setup (BIOS) and Advanced System Diagnostics Windows 7 – Computer Setup (BIOS) and Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup. 2. Press f10 to enter Computer Setup. To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: 1. From the Start screen, type explorer, and then select File Explorer. 2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).
To start Advanced System Diagnostics: 1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while it is running, press esc.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: 1. From the Start screen, type explorer, and then select File Explorer. 2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).
To start Advanced System Diagnostics: 1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while it is running, press esc.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. – or – ● To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed as follows: 1. Start Computer Setup. 2. Use a pointing device or the arrow keys to select File > System Information. 3.
Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ● Start-up test—This test analyzes the main computer components that are required to start the computer. ● Run-in test—This test repeats the start-up test and checks for intermittent problems that the start-up test does not detect.
6 Specifications Computer specifications Metric U.S. Width 33.80 cm 13.3 in Depth 23.13 cm 9.09 in Height (front to back) 1.95 cm 0.77 in 1.63 kg 3.6 lbs Dimensions Weight Equipped with one memory module, WLAN module, and mSATA drive Input power Operating voltage and current 18.5 V dc @ 3.5 A - 65 W – or – 19.0 V dc @ 4.
35.6-cm (14.0-in) display specifications Metric U.S. Height 17.6 cm 6.93 in Width 31.2 cm 12.28 in Diagonal 35.7 cm 14.06 in Number of colors up to 16.8 million Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Dimensions Pixel resolution 96 Pitch 0.197 × 0.197 mm Format HD, SVA (1366 x 768) Configuration RGB vertical stripe Backlight LED Character display 80 × 25 Total power consumption 3.
Hard drive specifications 500-GB* 320-GB* Height 7 mm 7 mm Length 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm Weight 110 g 110 g Interface type SATA SATA Synchronous (maximum) 1.1 GB/sec 1.1 GB/sec Security ATA security or SED ATA security Single track 1.5 ms 1.
Solid-state drive specifications 180-GB* 256-GB* Height 7 mm 7 mm Length 100.5 mm 100.5 mm Width 69.9 mm 69.9 mm Weight 78 g 78 g Interface type ATA-7 ATA-7 Sequential Read Up to 550 MB/s Up to 460 MB/s Random Read Up to 50K IOPS Up to 46K IOPS Sequential Write Up to 520 MB/s Up to 260 MB/s Random Write Up to 80K IOPS Up to 56K IOPS Ready time, Maximum (to not busy) 2.0 s 4.0 s Logical 0.1 ms 0.
mSATA drive specifications 24-GB* 32-GB* 256-GB* Height 1 mm 1 mm 1 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm Weight < 10 g < 10 g < 10 g Interface type ATA-7 ATA-7 ATA-7 Sequential Read Up to 160 MB/s Up to 380 MB/s Up to 490 MB/s Random Read Up to 128 MB/s Up to 180 MB/s Up to 480 MB/s Sequential Write Up to 115 MB/s Up to 80 MB/s Up to 250 MB/s Random Write Up to 16 MB/s Up to 40 MB/s Up to 100 MB/s Ready time, Maximum (to not busy) 2.0 s 4.
7 Backup and recovery Windows 7 – Backup and recovery To protect your information, use Windows Backup and Restore to back up individual files and folders, back up your entire hard drive (select models only), create system repair discs (select models only) with an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
HP Recovery Disc Creator can create two kinds of recovery DVDs as follows: ● Windows DVD—Installs the operating system without additional drivers or applications. Choosing this selection creates a DVD that restores the original operating system and the software programs installed at the factory. ● Driver DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications.
NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1. Select Start > All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create a system repair disc (select models only).
4. Select Startup Repair. 5. Follow the on-screen instructions. NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in Help and Support. Using f11 recovery tools CAUTION: Using f11 recovery tools completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed.
5. Click Next. 6. Select Repair your computer. 7. Follow the on-screen instructions. After the repair is completed: 1. Eject the Windows 7 operating system DVD, and then insert the Driver Recovery disc. 2. Install the Hardware Enabling Drivers first, and then install Recommended Applications.
To create a backup using Backup and Restore: NOTE: Be sure that the computer is connected to AC power before you start the backup process. NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1. From the Start screen, type backup, select Settings, and then select from the list of displayed options. 2. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).
4. Select Troubleshoot, select Advanced Options, and then select Automatic Repair. 5. Follow the on-screen instructions. NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in Help and Support. From the Start screen, type help, and then select Help and Support. Using f11 recovery tools CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive.
After the repair is completed: 1. Eject the Windows 8 operating system media and then insert the Driver Recovery media. 2. Install the Hardware Enabling Drivers first, and then install Recommended Applications. Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you.
To use the Start screen: 1. On the Start screen, point to the far-right upper or lower corner of the screen to display the charms. 2. Click Settings. 3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Remove everything and reinstall Windows, select Get started, and follow the onscreen instructions.
SUSE Linux – Backup and recovery Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed. Creating backups 1. Create restore media immediately after you set up the computer.
5. Under Restore Point, click the time and date of the backup. NOTE: If multiple backups have been performed, click Use the latest version to restore the latest version. 6. Click Restore to start restoring the files, or click Cancel to cancel the operation. Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state. You can create an HP Factory Image Restore DVD, using an installed or an external DVD±RW optical drive.
NOTE: HP recommends that you create the USB Recovery Disk in the event of a system failure. The Disk On Key used for this process should be 4 GB or larger. Creating a USB Recovery Disk On Key 1. Connect the USB Disk On Key to a USB port on the computer. 2. Select Computer > More applications > Tools > Create Recovery USB. 3. Enter the root password when prompted. 4. Select USB Disk On Key from the list. 5. Click OK. 6.
Remove everything and reinstall SLED Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The process described in this section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, applications, and settings from your computer, and reinstalls the Linux operating system. IMPORTANT: This option does not provide backups of your information.
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1.
9 Recycling Battery When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http:// www.hp.com/recycle. Display WARNING! The backlight contains mercury.
Perform the following steps to disassemble the display assembly: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel (3).
4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Position the display panel assembly upside-down. 8. Remove all screws that secure the display panel frame to the display panel. 9.
10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Position the display panel right-side up.
15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Position the display panel upside-down. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 17. Remove the backlight frame from the display panel.
18. Remove the backlight from the backlight frame. 19. Disconnect the display panel cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel. 22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight.
Index A AC adapter, spare part numbers 29, 31 advanced system diagnostics 86, 90 antenna removal 81, 82 spare part number 27, 33, 81, 82 Antenna Kit, spare part number 27, 33 audio, product description 2 audio-in (microphone) jack, identifying 16 audio-out (headphone) jack, identifying 16 B Backup and Restore 101, 105 base enclosure removal 61 spare part number 24, 33, 61 battery identifying 19 removal 40 spare part numbers 25, 31, 40 battery light 15 battery release latch 19 BIOS determining version 85, 8
E electrostatic discharge 36 embedded numeric keypad, identifying 13, 14 equipment guidelines 39 esc key, identifying 13 Ethernet, product description 2 external monitor port 17 F f11 recovery 103, 106 fan removal 66 spare part number 23, 33, 66 fingerprint reader board removal 75 spare part number 24, 32, 75 fingerprint reader, identifying 12 flash cache, product description 2 fn key, identifying 13, 14 function keys, identifying 13, 14 G graphics, product description grounding guidelines 36 guidelines equ
pointing stick 9 ports DisplayPort 17 external monitor 17 product description 4 USB charging 16 power button, identifying 12 power connector removal 64 spare part number 64 power connector, identifying 16 power connector, spare part number 64 power cord set requirements 113 spare part numbers 29, 30 power lights 10, 15 power requirements, product description 4 processor product description 1 product description audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 3 flash cache 2 graphics 1 hard
W webcam spare part number 42 webcam light, identifying 8 webcam, identifying 8 webcam/microphone module removal 43 spare part number 27, 33 Windows reinstall 112 remove everything and reinstall option 112 reset 112 Windows 7 operating system DVD 103 Windows 8 operating system DVD 106 Windows applications key, identifying 13 Windows Backup and Restore 100 Windows logo key, identifying 13 Windows Refresh, using 107 wireless and memory module compartment identifying 18 wireless antenna removal 81, 82 spare pa
