Monarch 9800 Series Printers TC9850OH Rev. AA 12/00 ©2000 Monarch Marking Systems, Inc. All rights reserved.
Each product and program carries a respective written warranty, the only warranty on which the customer can rely. Monarch reserves the right to make changes in the product, the programs, and their availability at any time and without notice. Although Monarch has made every effort to provide complete and accurate information in this manual, Monarch shall not be liable for any omissions or inaccuracies. Any update will be incorporated in a later edition of this manual. ©2000 Monarch Marking Systems, Inc.
TABLE OF CONTENTS G ET T I N G STA R T ED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Unpacking the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9445 Printer Online Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ordering Programmer’s Manuals . . . .
SET T I N G SUPPLY O PT I O N S . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Batch Separators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 Feed Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4 Print Position . . . . . . . . . . . .
PRI N T I N G . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1 Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1 On-Demand Mode Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2 Printing an Error Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2 Pausing a Batch . . . . . . . . . . . . . .
SPEC I FI C A T I O N S . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1 Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Linerless Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ribbon Specification . . . . . . . . . . . .
1 GETTING STARTED The Monarch ® 9850 printer lets you print text, graphics, and bar codes on thermal transfer (ribbon) and thermal direct labels or tags. The 9850 printer prints labels continuously (in one strip) or on-demand (one label at a time). You can print on aperture, die cut, black mark, or continuous (non-indexed) supplies. Continuous supply must be used in continuous mode. See "Supply Type" in Chapter 4 for more information about the supply types.
Audience The Operator’s Handbook is for the person who prints and applies labels. Unpacking the Printer After you unpack the printer, you should have the 9850 printer, a power cord, and a ribbon take-up core (may already be on take-up reel). Keep the box and packaging material in case the printer ever needs repair. 9445 Printer Online Emulation The 9850 printer using 203 dpi (dots per inch) printing supports 94x5 emulation. You can send 94x5 data streams to the 9850 printer.
Connecting the Power Cable The power supply automatically switches between 115V or 230V. No operator settings are required. 1. Plug the power cable into the socket. Plug the other end of the cable into a grounded electrical outlet. 2. Turn on the printer. Press ( I ) to turn on and ( O ) to turn off the printer. Establishing Communications Before the printer can accept print jobs from the host, you must: u Connect the communication cable to the printer and to the host.
Connecting the Communication Cable Connect the communication cable into the appropriate port. Secure the cable with the connecting screws (serial) or spring clips (parallel). If you are communicating with the host through the serial port, make sure the printer’s communication values match those at the host. The factory default values are 9600 Baud, 8 bit data frame, 1 stop bit, no parity, and DTR flow control. The printer supports a baud rate up to 115200.
Button Functions Feed/Cut: u Prints a label in the on-demand mode. u Feeds a blank label if there is no print job. u Prints a label with error information that is useful to your System Administrator if an error is displayed. u Cuts the supply when pressed and held for two seconds if a knife is installed. Enter/Pause: When the printer is online, pauses the current print job or resumes a paused print job. When the printer is offline, selects the displayed menu item.
l and r In online mode, prints a test label when you press the buttons at the same time. Hold for one second and release. Display The display shows a three-digit error code and brief message to identify any problem the printer may have. For a description of the problem, look up the error code in Chapter 10, "Troubleshooting." If there is no error, the display is blank. Selecting a Function The Main menu has several functions (operating modes). These functions are shown in the chart below.
u When the screen displays a left arrow, press l to display more options. l u When the screen displays a left and a right arrow, press either l or r to display more options. l u MAIN MENU Diagnostics MAIN MENU Print Mode r When you see the menu option you want, press Enter/Pause to select it. The Main Menu controls the printer’s setup and operation. Through the Setup Menu, you can select a sub-menu for the supply, contrast, default, or port settings.
1-8 Getting Started
2 LOADING SUPPLIES This chapter describes how to load: u a roll of supply u fan-fold supply u a roll of tag supply. There are three types of supplies: Thermal Direct specially treated thermal supplies that do not use a ribbon for printing. Thermal Transfer standard supplies that require a ribbon for printing. High Energy scratch, chemical, and temperature resistant supplies that require a ribbon able to withstand high temperatures.
L o a d i n g L a b e l s o r Ta g s Make sure the printer is configured for the correct supply type. 1. Open the cover. 2. Unlock the printhead by turning the retaining latch. 3. Lift printhead assembly using the printhead tab until the assembly locks into place. Printhead Tab Deflector Tab 4. Place the roll of supply on the supply holder. For labels, the supply unrolls from the top or the bottom. For tags, make sure the supply unrolls from the bottom, because tag rolls are wound face in.
Supply Holder Guides 5. Adjust the supply holder guides so the sides barely touch the roll. Make sure the supply roll turns freely. If you are using fan-fold supplies, place the supply stack behind the printer, label side facing up. 6. Push down on the supply lever to unlock the supply guides. 7. Lay the label strip across the supply guide so that a few inches extend past the front of the printer. Tuck the supply under the nibs and in between the die cut sensor.
For tag supplies using the optional knife, feed the supply through the knife. Make sure at least 0.5 inches of supply is past the knife. Tag 8. Adjust the supply guides so they touch the supply. Push up on the supply lever to lock the supply guides into place.
9. Hold the printhead assembly by the printhead tab while pressing down on the printhead release. 10. Close the printhead by pressing down on the thumb well until you hear it click into place. Thumb Well 11. Close the cover. 12. Press Feed/Cut to position the supply under the printhead.
You may need to adjust the wide/narrow knobs depending on the width of your supply. See "Adjusting the Wide/Narrow Knobs" for more information. If the printer will be unused for extended periods of time, we recommend leaving the printhead unlatched. Loading Labels for the Optional Peel Mode: Peel mode is an option that must be purchased separately. In peel mode, the printer separates the backing paper from the label. The next label is not printed until the completed one is removed from the printer.
3. Feed the backing paper over the peel bar. Peel Bar Lower Opening 4. Feed the backing paper through the lower opening of the exit cover. Close the exit cover. Pull down on the backing paper to remove any slack. Tear Edge Backing Paper When removing the backing paper, pull up across the saw-toothed tear edge. Make sure the backing paper tears at the edge.
5. Close the printer’s cover. 6. Press Feed/Cut to position the supply under the printhead. U s i n g t h e O p t i o n a l Te a r B a r Note the following change to loading labels if you have purchased the optional tear bar. Tear labels against the tear bar. You cannot tear tags with the tear bar. Slide the supply between the tear bar and peel bar. Tear Bar Peel Bar Do not tear both label and backing paper at the same time. u Tear labels against the tear bar.
Using Linerless Supply Linerless printing is an option that must be purchased separately on the original printer order. The linerless option is not customer or field-installable. You must use thermal direct and black mark supplies for linerless applications. The linerless printer must use on-demand mode. For maximum platen roller life, use only wide or only narrow supplies. Switching between wide and narrow supplies may lead to uneven platen roller wear and possibly reduce the platen roller life.
5. Press down on the exit cover tabs to open the exit cover. 6. Pull back slightly on the spring latch with your thumb or fingernail and lift the shelf out. CAUTION Be careful when inserting or removing the shelf. The shelf has sharp points.
7. If inserting the peel bar: Insert the left edge of the peel bar into the side slot at an angle. Then, slide the peel bar to the right and press down until you hear it click into place. The peel bar must be lined up with the platen roller. 8. If inserting the shelf: Insert the left edge of the shelf into the side slot at an angle. Slide the shelf to the right, aligning it with the spring latch, and press down until you hear it click into place. The shelf must be lined up with the platen roller.
The shelf must be parallel to the platen roller, not at an angle. See the following diagrams. Platen Roller Spring Latch Shelf Shelf inserted correctly. Platen Roller Shelf Shelf not inserted correctly. CAUTION Make sure the shelf is not misaligned with the platen roller, or damage to the platen roller could occur.
9. Close the exit cover. 10. Load supplies by following the label loading procedures. You may notice a different color and texture on the platen roller. Linerless supplies do not stick to the textured platen roller. 11. Close the printhead assembly and the cover. 12. Turn on the printer. 13. Verify the alignment of the platen roller with the peel bar or shelf. Press Feed/Cut to position the supply under the printhead.
If you experience ribbon smudging in cold, dry environments, adjust the wide/narrow knobs to the wide setting. For wide supplies, push down and turn the wide/narrow knobs clockwise with a screwdriver. For narrow supplies, turn the wide/narrow knobs counter-clockwise with a screwdriver until it pops back up. The adjustment is shown in the wide position.
3 LOADING RIBBON This chapter describes how to load a ribbon roll. There are different ribbon requirements for the three types of supplies: Thermal Direct Supplies do not use a ribbon for printing. Thermal Transfer Supplies require a ribbon for printing. High Energy Supplies require a ribbon able to withstand high temperatures. If you are using thermal direct supplies, do not load a ribbon. If you are using high energy supply, be sure to use a high energy ribbon.
Loading Ribbon Make sure the printer is configured to use a ribbon. To load ribbon: 1. Open the cover. 2. Unlock the printhead by turning the retaining latch. 3. Lift printhead assembly using the printhead tab until the assembly locks into place. Printhead Assembly Deflector Tab 4. Push the deflector tab down. 5. Slide the extra ribbon core on the take-up reel as far as it will go with the "Monarch This End Out" writing facing out. Use your empty ribbon core as the take-up core.
6. Remove the new ribbon from the package as shown. Do not wrinkle or crush the new ribbon. 7. Slide the ribbon onto the back reel as far as it will go. The ribbon roll only fits on the reel one way. Carefully unwind a few inches of ribbon from the bottom of the roll. 8. Carefully feed the ribbon under both ribbon rollers and printhead as shown. 9. Align the ribbon and make sure it is straight and centered throughout the path. 10. Tape the ribbon to the take-up core.
11. Rotate the take-up core until the leader is past the printhead. 12. Remove any slack in the ribbon by turning the take-up reel clockwise. 13. Hold the printhead assembly by the printhead tab while pressing down on the printhead release. 14. Close the printhead by pressing down on the thumb well until you hear it click into place. Close the cover. Thumb Well Using a High Energy Ribbon High energy ribbon is an option for the 9850 printer. It enables you to print on high energy (TUFF-MARK®) supplies.
The high energy setting is lost when you turn off the printer. High Energy Ribbon Limitations When using the high energy ribbon option: u Use a print speed of 2.5IPS (inches per second). u Printhead warranty is reduced to 100,000 inches. u Serial bar codes cannot be printed. u Do not use peel mode. u No more than 20% of the supply should have print (black coverage). CAUTION The high energy ribbon may break or stick to the supply when more than 20% of the supply contains print.
3-6 Loading Ribbon
4 SETTING SUPPLY OPTIONS This chapter explains how to select a ribbon, separators, feed mode, print position, supply position, margin position, cut position, supply type, speed, and backfeed. MAIN MENU CANCEL ALL PRINT MODE BATCH ENTRY SUPPLY RIBBON SEPARATORS FEED MODE REPEAT BATCH CONTRAST PRINT POS FORMAT OPTIONS DEFAULTS SUPPLY POS SETUP DIAG. PORT SETTINGS MARGIN POS CUT POSITION SUPPLY TYPE SPEED BACKFEED VERIFIER You may need to set supply options when you change supplies.
To exit an option without changing the setting, press Escape/Clear. Ribbon You have to tell the printer if your supplies require a ribbon. To change the setting, from the Main Menu, select Setup, then Supply. Then, follow these steps. 1. Press l or r until you see SUPPLY Ribbon r 2. Press Enter/Pause to set the ribbon option. You will see the current setting, for example: l RIBBON Yes r 3. Press l or r to see the other options. After you display the option you want, press Enter/Pause.
Batch Separators A batch separator is an extra tag printed in between batches with a pinstripe pattern. If you select "Long" for the separator, a double-length (two tags) separator prints. For non-indexed supply, the batch separator is always six inches long. If you have the Monarch ® 928 stacker installed, the batch separator is 3.66 inches long. The name of the batch is shown on the batch separator. Batch Separator Changing this setting only affects new formats sent to the printer.
3. Press l or r to see the other options. After you display the option you want, press Enter/Pause. Press Escape/Clear twice to exit to the Main menu. Feed Mode You can use continuous or on-demand printing. On-demand printing allows you to remove a label before printing the next one. To change the setting, from the Main Menu, select Setup, then Supply. Then, follow these steps. 1. Press l or r until you see l SUPPLY Feed Mode r 2. Press Enter/Pause to set the feed mode.
Changing this setting only affects new formats sent to the printer. To change the setting, from the Main Menu, select Setup, then Supply. Then, follow these steps. 1. Press l or r until you see l SUPPLY Print Pos r 2. Press Enter/Pause. You will see the current setting, for example: Enter print pos [-99/99]: +0 3. Press l or r to change the print position. Pressing l decreases the value (moves the image down); rincreases it (moves the image up). 4. Press Enter/Pause when the number you need appears.
Supply Position This function adjusts the machine to print at the vertical 0,0 point on the supply. The supply position adjustment should only be made on inital printer setup. For format adjustments, change the print position. You may need to adjust the supply in or out to allow u tags and labels to be removed. u die cut labels to be removed easily. The adjustments are in dots (0.0049 inch). u Increase the number to feed more supply out of the chute.
3. Press l or r to change the supply position. Pressing l decreases the value (feeds less supply); r increases it (feeds more supply). 4. Press Enter/Pause when the number you need appears. Press Escape/Clear twice to exit to the Main menu. Margin Position This function adjusts where the format prints horizontally on the supply. The adjustments are in dots (0.0049 inch), which is the smallest measurement the printer recognizes. The width of the print area depends on your supply size.
To change the setting, from the Main Menu, select Setup, then Supply. Then, follow these steps. 1. Press l or r until you see l SUPPLY Margin Pos r 2. Press Enter/Pause. You will see the current setting, for example: Enter margin pos [-99/99]: +0 3. Press l or r to change the margin position. Pressing l decreases the value (moves the image toward the left side of the supply); r increases it (moves the image toward the right side of the supply). 4. Press Enter/Pause when the number you need appears.
2. Press Enter/Pause. You will see the current setting, for example: Enter knife adj [-300/300]: +0 3. Press l or r to change the cut position. Pressing l decreases the value (moves the cut down); r increases it (moves the cut up). 4. Press Enter/Pause when the number you need appears. Press Escape/Clear to exit to the Setup menu. S u p p l y Ty p e You can print on aperture, black mark, die cut, or continuous supplies. You have to tell the printer which supplies you are using.
3. Press l or r to see the other options. After you display the option you want, press Enter/Pause. Press Escape/Clear twice to exit to the Main menu. Speed You can change the print speed for bar codes or graphics. If you select "default" for speed, formats with serial bar codes automatically print at 2.5IPS and formats with parallel bar codes print at 6.0 ips. 10 ips printing is only available using thermal direct labels in continuous mode.
Backfeed Backfeed works by advancing each printed label to the desired dispense position. Once that label is removed, the next label to be printed is backed up underneath the printhead. In continuous mode, only the last label in the batch is advanced to the dispense position. Extended backfeed is available on 9850 printers with a knife installed. Extended backfeed feeds a tag far enough out to be cut and backfeeds the next tag to the printhead line.
3. Press l or r to see the other options. After you display the option you want, press Enter/Pause. Press Escape/Clear twice to exit to the Main menu. You can only enable or disable backfeed/extended backfeed. You cannot set the backfeed or dispense position. Your System Administrator should refer to the optional Packet Reference Manual to set the backeed or dispense position. Verifier The verifier scans and checks the quality of bar codes as they are printed.
Setting Contrast The print contrast controls the darkness of the printing on your supply. The range is 390 to +156 and the default is 0. You may need to increase the print contrast for linerless supplies. Having the correct print contrast setting is important because it affects how well your bar codes scan and how long your printhead lasts. You can use a verifier to check the bar code print quality.
4. Press l or r to change the contrast. Pressing r darkens the print; l lightens the print. 5. Press Enter/Pause to select the displayed value. Press Escape/Clear to exit to the Main Menu.
COMMUNICATION VALUES 5 This chapter tells you how to set the serial or parallel communication values. These values provide the link for normal online printing. MAIN MENU CANCEL ALL PRINT MODE SUPPLY BATCH ENTRY CONTRAST REPEAT BATCH DEFAULTS FORMAT OPTIONS SETUP DIAG. PORT SETTINGS SERIAL COMM PARALLEL COMM You need to set your Serial Comm values to match your computer’s online communications. Before entering the communication values, see your System Administrator.
Baud Rate To change the setting, from the Main Menu select Setup, Port Settings, then Serial Comm. Then, follow these steps: 1. Press l or r until you see SERIAL COMM Baud Rate r 2. Press Enter/Pause. You will see the current setting, for example: l BAUD RATE 9600 r 3. Press l or r to display the baud rate you need, then press Enter/Pause. Press Escape/Clear three times to exit to the Main Menu. Word Length To change the setting, from the Main Menu select Setup, Port Settings, then Serial Comm.
3. Press l or r to display the word length you need, then press Enter/Pause. Press Escape/Clear three times to exit to the Main Menu. Stop Bits To change the setting, from the Main Menu select Setup, Port Settings, then Serial Comm. Then, follow these steps: 1. Press l or r until you see l SERIAL COMM Stopbits r 2. Press Enter/Pause. You will see the current setting, for example: STOPBITS 1 r 3. Press l or r to display the number of stop bits you need, then press Enter/Pause.
2. Press Enter/Pause. You will see the current setting, for example: PARITY None r 3. Press l or r to display the parity you need, then press Enter/Pause. Press Escape/Clear three times to exit to the Main Menu. Flow Control To change the setting, from the Main Menu select Setup, Port Settings, then Serial Comm. Then, follow these steps: 1. Press l or r until you see l SERIAL COMM Flow Control r 2. Press Enter/Pause. You will see the current setting, for example: l FLOW CONTROL DTR r 3.
Reset to Default Values To change the setting, from the Main Menu select Setup, Port Settings, then Serial Comm. Then, follow these steps: 1. Press r until you see l SERIAL COMM Reset 2. Press Enter/Pause. You will see Are you sure? No r 3. Press l or r to make your selection, then press Enter/Pause. Press Escape/Clear three times to exit to the Main Menu. The following defaults are restored: 9600 baud, No parity, 8 bit word length, and 1 stop bit.
The parallel communication values are listed in the table below. Option Choices Default Port External/Internal External Mode Compatible/IEEE-1284 Compatible (Centronics mode) To change the setting, from the Main Menu select Setup, Port Settings, then Parallel Comm. Then, follow these steps: 1. Press l or r until you see PARALLEL COMM Port r 2. Press Enter/Pause. You will see the current setting, for example: PORT External r 3. Press Enter/Pause to select the external port.
6 SETTING DEFAULTS This chapter explains how to select the monetary sign, secondary sign, decimal places, slashed zero, power-up mode, and prompt set. MAIN MENU CANCEL ALL PRINT MODE BATCH ENTRY SUPPLY MONETARY SIGN REPEAT BATCH CONTRAST SECONDARY SIGN FORMAT OPTIONS DEFAULTS DECIMAL PLACES SETUP DIAG. PORT SETTINGS SLASHED ZERO POWER-UP MODE PROMPT SET You can set your printer configurations to fit your daily operation, using either the offline menus or the online configuration option.
The monetary sign, secondary sign, and decimal places options are used in conjunction with option 42. Refer to the optional Packet Reference Manual for more information. The settings for Monetary Sign, Secondary Sign, Slashed Zero, and Decimal Places are applied when a format is downloaded. Changing the settings does not affect batches already in the printer. Monetary Sign You can also select None if you do not want a monetary sign to print in price fields.
To change the setting, from the Main Menu, select Setup, then Defaults. Then, follow these steps. To exit an option without changing the setting, press Escape/Clear. 1. Press l or r until you see l DEFAULTS Monetary Sign r 2. Press Enter/Pause. You will see the current setting, for example: l MONETARY SIGN USA r 3. Press l or r until you see the country’s monetary sign you want. 4. Press Enter/Pause. Press Escape/Clear twice to exit to the Main menu.
To change the setting, from the Main Menu, select Setup, then Defaults. Then, follow these steps. 1. Press l or r until you see l DEFAULTS Secondary Sign r 2. Press Enter/Pause. You will see the current setting, for example: SECONDARY SIGN No r 3. Press l or r until you see the option you want. Then press Enter/Pause. Press Escape/Clear twice to exit to the Main menu. Decimal Places You can set the printer for 0, 1, 2, or 3 places after the decimal in a price field. In U.S.
3. Press l or r until you see the option you want. Then press Enter/Pause. Press Escape/Clear twice to exit to the Main menu. Slashed Zero The slashed zero feature lets you select how you want the zero character printed; either without a slash, 0 or, with a slash, ø. Standard or reduced fonts print the slashed zero character (ø). Bold and OCR fonts print the standard zero (0) only. The slashed zero selection will not be in effect until the format is sent to the printer again.
Power-Up Mode Power-up mode lets you decide how your printer starts each time you turn it on. If you want the printer to be ready to start printing when it is turned on, use the Online power-up mode. If you want the operator to perform some other task first, use the Offline power-up mode. To change the setting, from the Main Menu, select Setup, then Defaults. Then, follow these steps. 1. Press l or r until you see l DEFAULTS Powerup Mode r 2. Press Enter/Pause.
Prompt Set Prompt set determines which language displays on the printer’s menu. You can select English, French, German, or Spanish. Some prompts may remain in English, even if you select a different language. To change the setting, from the Main Menu, select Setup, then Defaults. Then, follow these steps. 1. Press r until you see l DEFAULTS Prompt Set 2. Press Enter/Pause. You will see the current setting, for example: PROMPT SET English r 3. Press l or r until you see the option you want.
Setting Format Options You can select Format Options to change which prompts appear during Batch Entry mode and set default values for those prompts. Customizing which prompts appear during batch entry can reduce the time it takes to enter data for a format. If the optional knife is not installed, you can prevent those prompts from appearing during batch entry mode. If you set a new default value for an option, that value is used even if the prompt is not displayed.
7 PRINTING This chapter explains how to u use on-demand mode printing. u print an error label. u print, pause, restart, cancel, and repeat a batch. You can send format, batch, and graphic data to the printer from a host. When the printer receives the data, batches begin printing automatically. The optional Packet Reference Manual tells how to create, store, and download the data necessary to print batches. You can also use the Monarch® MPCL Toolbox utilities to create and download packets.
If the printer will be unused for extended periods of time, we recommend leaving the printhead unlatched. An optional keypad is also available to enter offline batch data. The keypad must be purchased separately. If there are offline batches in the print queue, the offline batches print after the downloaded batches have printed.
Pausing a Batch You can pause printing by pressing Enter/Pause. You may want to interrupt a batch to make adjustments for: u Loading a different roll of supply or a ribbon. See Chapter 2, "Loading Supplies" or Chapter 3, "Loading Ribbon." u Adjusting the supply position or contrast using the Setup menu. See Chapter 4, "Setting Supply Options.
2. Press l or r until you see l PAUSE MENU Restart Batch r 3. Press Enter/Pause. The batch starts printing from the beginning. Canceling a Paused Batch You can cancel a paused batch, delete a format, graphic, or font in memory, or all the batches waiting to print. Before any format, graphic, or font in memory can be deleted, you must cancel all batches. PAUSE MENU CANCEL BATCH CANCEL ALL PRINT MODE RESTART BATCH SETUP DIAG.
u If you want to cancel only the paused batch, skip step 3. u If you want to cancel all the batches, skip step 2. 2. To cancel only the paused batch, press l or r until you see PAUSE MENU Cancel Batch r Then press Enter/Pause. The batch is deleted and the printer prints any remaining batches. 3. To cancel all the batches (including the paused batch), press l or r until you see l PAUSE MENU Cancel All r and press Enter/Pause. You will see Cancel Batches? No r 4.
If password protection is enabled, you will be prompted to enter a password before the formats, graphics, and fonts are deleted. Press Feed/Cut three times and then press Enter/Pause. All formats are deleted. If you enter the wrong password, you return to the Main menu. For more information about password protection, see "Using Password Protection" in Chapter 9. If password protection is disabled, you will see Cancel Graphic? No r Press l or r then press Enter/Pause.
1. From the Main Menu, press l or r until you see l MAIN MENU Repeat Batch r 2. Press Enter/Pause. You will see Printing xxxx of xxxx The number increments until the entire batch has printed. When it is finished, you will see PRINT MODE Ready Offline Printing Offline printing requires the optional keypad, which must be purchased separately. Entering a Batch Batch Entry requires the optional keypad, which must be purchased separately.
Special Printing Considerations Keep in mind the following special printing considerations. Maximum Print Speed 7-8 Printing Printing Method Printhead Density Knife Peel Mode 2.5/4.0/6.0 Thermal Direct ips (inches Thermal Transfer per second) 203/300 dpi dots per inch Supported Supported 8.0 ips* Thermal Direct Thermal Transfer 203 dpi only Not Supported Supported 10.
P r i n t i n g Tr u e Ty p e ® F o n t s TrueType® fonts are available on the 9850 printer. TrueType fonts are scalable and the characters print smoothly, without the jagged edges you see on bitmap fonts. When downloading a TrueType font, you download the entire font. You cannot specify a subset (particular characters or point size) of the font. These font files may be very large and image slower than bitmap fonts.
Licensing Your Fonts Monarch provides the Font Utility to help you create and download international code pages/characters. However, it is your responsibility to license the fonts you purchase and download to your Monarch printer. Contact your font supplier for licensing information. Additional fonts that are compatible with the 9850 printer can be purchased from: The Electronic Font Foundry 11 Silwood Road Ascot SL5 OPY England (0)1344 875 201 www.eff.co.
CARE AND MAINTENANCE 8 This chapter tells you how to u clear label jams and clean the printhead and platen roller u replace a printhead u adjust print contrast. CAUTION Do not use sharp objects to clean the printhead. This may damage the printer and require a service charge. Clearing Label Jams When you are printing and a jam occurs, the Fault light on the printer’s front panel blinks. To clear the jam: 1. Turn off the printer and open the cover and printhead assembly. 2.
u daily if your printer is in an excessively dirty, hot, or humid environment. u when you see voids or streaking in the print as shown. u When you are using higher speeds (with 203 or 300 dpi), and/or increased print contrast, we recommend cleaning the printhead after each ribbon with isopropyl alcohol. If you still notice build-up on the printhead or black streaks on your supply, use the enclosed printhead CLEAN-STRIP.
5. Rub the cotton swab across the peel bar and remove any build-up. 6. Moisten another cotton swab with isopropyl alcohol. Rub the cotton swab across the printhead and remove any build-up. You may need to use a printhead CLEAN-STRIP if the printhead is extremely dirty or you see streaks on the supply. Printhead 7. Rub the cotton swab across the supply sensor and die cut sensor and remove any build-up. Die Cut Sensor Supply Sensor 8. Clean the build-up in the supply path.
9. Let the printer dry before you reload supplies. 10. Close the exit cover by pushing firmly on it. Both latches will click into place. 11. Close the cover and printhead assembly. 12. Turn on the printer. 13. Press Feed/Cut to position the supply under the printhead. Resend your format, batch, and check digit packets. Replacing the Printhead You may have to replace the printhead if it is damaged or worn-out. For example, you may see 616 (bad dot or dots) or 768 (printhead failure) error codes.
3. Unlock the printhead by turning the retaining latch. 4. Press forward and down on the two latches on top of the printhead assembly as shown. The printhead will drop down. 5. Lift the printhead assembly using the printhead tab and push back until the printhead assembly clicks into place. 6. Carefully unplug the cable from the printhead as shown. The printhead is sensitive to static electricity, which can damage the printhead or reduce its life.
9. Snap the printhead into place. Do not touch here Make sure the printhead cable does not touch the ribbon roll. 10. Clean the new printhead with a cotton swab dipped in isopropyl alcohol to remove any salt or oil left from handling. 11. Let the printhead dry and reload your supplies. 12. Close the printhead assembly and the cover. Turn on the printer. 13. Press Feed/Cut to position the supply under the printhead.
Adjusting the Print Contrast You may need to adjust the print contrast if the printing is too light or too dark. You may need to increase the print contrast for linerless supplies. Having the correct print contrast is important because it affects how well your bar codes scan and how long your printhead lasts. Using a thin screwdriver, turn contrast knob clockwise for darker print; turn counter-clockwise for lighter print. Contrast Knob You only have to turn the contrast adjuster slightly.
You can also adjust the contrast online. See "Setting Contrast" in Chapter 4. Your System Administrator can adjust the print contrast by sending the print control packet. Refer to the optional Packet Reference Manual for more information. We recommend you check the bar code print quality with a bar code verifier. If you do not have a bar code verifier or scanner, check the bar code visually. A bar code that is in spec has complete bars, clear spaces, and small alphanumeric characters look complete.
9 DIAGNOSTICS This chapter explains how to perform simple diagnostic functions such as checking the software version, the supply quality, printing test labels, and using password protection. MAIN MENU CANCEL ALL PRINT MODE BATCH ENTRY REPEAT BATCH VERSION FORMAT OPTIONS USER DIAG. SUPPLY QUALITY SETUP DIAG. SERVICE DIAG. TEST LABEL PASSWORD Factory Set Password You need a password to access diagnostic functions. Press Feed/Cut three times and then press Enter/Pause.
Line one lists the printer model number (M9850) and line two gives the version of software in the printer. P r i n t i n g a Te s t L a b e l 1. From the Diagnostics Menu, press l or r until you see l DIAGNOSTICS User Diag r 2. Press Enter/Pause and r until you see l USER DIAG Test Label 3. Press Enter/Pause. The following test labels print. The first label shows the printer’s configuration by packet (A-G).
Checking Supply Quality The printer continuously stores data from the most recent 16 supplies printed to check the reflectivity of the sensor marks on the supply. Before you check your supply quality, print a batch of supplies or test labels. 1. From the Diagnostics menu, press l or r until you see l DIAGNOSTICS User Diag r 2. Press Enter/Pause. You will be at the User Diagnostics menu. Press l or r until you see USER DIAG Supply Quality r 3. Press Enter/Pause.
Using Password Protection The password protection feature prevents formats, graphics or fonts from accidentally being deleted from the printer’s memory. Enabling the Password (System Administrators only) A System Administrator can enable the password that must be entered before formats, graphics or fonts can be deleted. 1. From the Main Menu, press l or r until you see l MAIN MENU Diagnostics 2. Press Enter/Pause. You will see Enter Password ______ 3.
The default for password protection is "No," so you will always see "No" even if passwords are enabled. 7. If you do not want the user to enter a password before they can delete formats, graphics or fonts, press Enter/Pause. You return to the User Diagnostics Menu. OR Press r to display "Yes" and press Enter/Pause. The password protection is enabled for formats, graphics or fonts. You return to the User Diagnostics Menu. 8. Press Escape/Clear twice to exit to the Main Menu.
9-6 Diagnostics
10 TROUBLESHOOTING This chapter provides solutions to minor printing problems and explanations of common error messages you may receive while using the printer.
Tr o u b l e s h o o t i n g This section helps you correct some problems that may occur. Problem Action Error message appears during startup. Turn off the printer, wait fifteen seconds and then turn on the printer. Call Technical Support if the error message reappears. Does not print. Check supply. Check ribbon. Send a corrected format and batch packet. Does not feed. Set wide/narrow knobs correctly. Partially printed data. Clean the printhead. Send a corrected format packet.
Problem Action Backing paper is wrapped around platen or peel roller. Carefully remove the backing paper. Make sure the backing paper tears at the saw-toothed tear edge when using backfeed and peel mode. Blank labels print or 750 series errors. Clean supply sensors. If you cannot fix a problem, call Technical Support. Error Messages You may receive the following types of error messages: u Data Errors u Communication Errors Some errors numbered 400-438 and 500-574 are internal software errors.
018 Code page selection defined in the field must be 0 (Internal), 1 (ANSI), 2 (DOS 437), or 3 (DOS 850). 025 Data length is too long. 101 Format referenced by batch not in memory. 400 Invalid character following {. 403 Field separator was not found. 409 Printer memory is full. Delete unnecessary formats or graphics from memory. 410 Parity mismatch. 411 Framing error (baud rate mismatch). 412 Flow control mismatch. 413 Online receive buffer is full. Check for a flow control problem.
750 Printhead is overheated. Turn off the printer. 751 Printer did not sense a black mark when expected. For errors 751-753, check the supply tracking, supply marks, black mark sensor position, and supply roll for binding. Press Escape/Clear and try to continue printing. Change supply. 752 Printer sensed a mark in the wrong place. 753 Printer sensed a mark that is too long. 754 Check for a ribbon jam or remove any slack in the ribbon by turning the take-up reel clockwise. Load a new ribbon.
10-6 Troubleshooting
A SPECIFICATIONS Printer Height: 12.5 inches (318 mm) Width: 12 inches (305 mm) Depth: 13 inches (330 mm) with the optional metal cover (H x W x D) 13.0" (330 mm) x 12.5" (318 mm) x 17.3" (439 mm) Weight: 21 lb. (9.5 kg) Weight w/metal cover: 29 lb. (13.2 kg) Shipping Weight: 25 lb. (11.4 kg) Shipping Weight w/metal cover: 34 lb. (15.
Print Speed: 2.5 ips (64 mm) default for all serial bar codes, 4.0 ips (102 mm), 6.0 ips (152 mm) default for parallel bar codes, 8.0 ips (203 mm), and 10.0 ips (254 mm) See Chapter 7, "Printing" for special considerations when printing at speeds greater than 6.0 ips. Printing Method: Thermal Transfer (ribbon) or Thermal Direct Maximum Print Area 4.0 inches x 16.0 inches (102 mm x 406 mm) with 203 dpi 4.0 inches x 13.
Linerless Supplies For Supply Width greater than or equal to Use Supply Length 1.5" (38 mm) 1.5" to 16" (38 mm to 406 mm) 2.0" (51 mm) 1.5" to 16" (38 mm to 406 mm) 3.0" (76 mm) 2.0" to 16" (51 mm to 406 mm) 4.0" (102 mm) 2.5" to 16" (64 mm to 406 mm) A 0.50 inch non-print zone exists on the leading edge (beginning) of all labels. Ribbon Specification Do not leave ribbon in sunlight, high temperatures or humidity. Ribbon Type: Standard or High Energy Ribbon Widths Use with Max.
About Ribbons The width of the ribbon must be greater than the supply width. Since some supplies are more abrasive to printheads than others, using a ribbon wider than your supply helps protect the printhead. Replacement printheads are expensive. Cable Pinouts The following tables show the connector pins for a 9-pin to 25-pin (118364) cable or a 25-pin to 25-pin cable (118366).
ACCESSORIES & OPTIONS B Accessories u 917 Keypad u 918 Verifier u 926 Knife u 928 Stacker u Replacement Printhead (120551) u High Energy Supplies (TUFFMARK®) u Ribbon Take-Up Core (11796120, 30, or 40; available in 2", 3", or 4" widths) u Monarch® MPCL Toolbox (utilities to configure the printer, download fonts, and design formats) Available on Monarch’s Web site (www.monarch.
Factory-Installed Options u 300 dpi printhead (120552) u Internal TwinAx/CoAx Protocol Converter (117532) also Service-installable) u Internal Ethernet Print Server supports TCP/IP (11753104) u Peel mode with on-demand sensor u Tear Bar u Metal Cover u Knife-ready (order 926 Knife separately) Ethernet Information Monarch® offers internal and external Ethernet connectivity solutions.
GLOSSARY The following terms will help you use this manual. continuous mode Mode in which the printer prints all the labels in the batch without stopping. download (send) Transmission of data from the host to your printer. format Supply layout or design, which the System Administrator downloads as a format packet to your printer. host Any mainframe, minicomputer, data collect terminal, or personal computer sending data to the printer.
INDEX A about fonts 7-9 accessories B -1 adjusting m a rgin position 4-7 print contrast 8-7 print position 4-4 supply position 4-6 supply w idth 2-13 B backfeed 4-11 batch canceling 7-3 entering 7-7 interrupting 7-3 repeating 7-6 reprinting 7-3 restarting 7-3 baud rate 5-1 options 5-2 C cancel batch 7-3 paused batch 7-4 checking print 9-2 softw a re version 9-1 cleaning peel bar 8-2 platen roller 8-2 printhead 8-2 supply sensor 8-3 cleaning printer 8-1 clearing jam s 8 -1 com m on errors 10-3 com m unica
errors com m on 10-3 com m unication 10-3 sum m ary of types 10-3 ethernet B -2 exiting an option 1-7 F flo w c o n trol options 5-4 function, selecting 1-6 H high energy ribbon 3-4 I IEEE-1284 5-5 inform a tion E thernet B -2 printing 7-8 J jam s , clearing 8-1 L label specifications A-2 labels adjusting for w idth 2-13 clearing jams 8-1 linerless 2-8 test print 9-2 linerless labels 2-8 linerless supply specifications A-3 loading, ribbon 3-2 locating supply sensor 8-3 2 Index M m a intenance cleanin
port settings 5-1, 5-6 p o w e r-up m o d e defining 6-6 - 6-7 print adjusting position 4-4 batch separators 4-3 offline m o d e 7 -7 online m o d e 7 -1 setting contrast 4-13 print speed 4-10 print, adjusting darkness 8-7 printer 9445 em u lation 1-2 buttons 1-4 checking status 1-4 cleaning 8-1 defaults 4-4, 4-9 - 4-11, 6-1 - 6-7 establishing com m unication 1-3 features 1-1 lights 1-4 operating specifications A-1 physical specifications A-1 ribbon default 4-2 unpacking 1-2 printer accessories B -1 printer
T tag specifications A-2 tear bar 2-7 tear edge 2-6 test labels printing 9-2 troubleshooting 10-2 trueType fonts printing 7-9 U using verifier 4-12 V values com m unication 5-1, 5-6 default 5-1, 5-6 verifier inform a tion 4-12 version of softw a re 9-1 W w o rd length 5-1 options 5-2 4 Index
