User Guide
© Copyright 2018-2020 HP Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, Pentium, and Thunderbolt are trademarks of Intel Corporation in the U.S. and/or other countries. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Processor configuration setting (select products only) IMPORTANT: Select products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2 processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory reset to restore the original settings.
vi Processor configuration setting (select products only)
Table of contents 1 Getting started ............................................................................................................................................. 1 Best practices ......................................................................................................................................................... 1 Caring for your safety and comfort .......................................................................................................................
Power ................................................................................................................................................................... 29 Monitor (select products only) ............................................................................................................................ 29 Keyboard and mouse (with cable) .......................................................................................................................
1 Getting started This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to learn about best practices after you set up your computer, fun things to do with your computer, caring for your safety and comfort, and where to find additional HP resources. Best practices After you set up and register the computer, HP recommends the following steps to get the most out of your smart investment: ● Back up your hard drive by creating recovery media.
Adjusting low blue light mode (select products only) Decreasing the blue light emitting from the monitor reduces the blue light exposure to your eyes. HP computers provide a setting to reduce blue light output and create a more relaxing and less stimulating image while you read content on the screen. To adjust your monitor to a comfortable viewing light, follow the next steps. 1. Open the HP Display Control app. 2. Select a setting: ● Low Blue Light: TUV certified.
Table 1-1 Getting information (continued) Tasks Instructions ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides. ● Order parts and find additional troubleshooting help For HP support, go to http://www.hp.com/support.
2 Getting to know your computer Locating hardware Your computer features top-rated components. This chapter provides details about your components, where they’re located, and how they work. To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer.
4. To access the latest user guides or manuals for your product, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides. 5. Look in the computer box for additional printed details or updates. After you complete the initial computer setup, you might want to install additional hardware devices or software. Check the operating system, memory, and other requirements listed for these items before purchasing them for your computer.
USB ports Your computer might have one or more of the listed types of USB ports. Table 2-1 USB ports and descriptions Component Description USB port Connects a USB device, provides data transfer, and (for select products) charges small devices when the computer is on or in Sleep mode. USB port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and charges small devices, even when the computer is off.
Table 2-1 USB ports and descriptions (continued) Component Description NOTE: Cables, adapters, or both (purchased separately) might be required. USB Type-C SuperSpeed port and DisplayPort connector Connects a USB device, provides high-speed data transfer, and (for select products) charges small devices when the computer is on or in Sleep mode. NOTE: Cables, adapters, or both (purchased separately) might be required.
3 Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites by using your computer and a wired or wireless network connection. This chapter helps you get connected to that world.
Connecting to a WLAN NOTE: When you are setting up internet access in your home, you must establish an account with an internet service provider (ISP). To purchase internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless router to the modem, and test the internet service. To connect to a WLAN, follow these steps: 1. Be sure that the WLAN device is on. 2.
Using HP Mobile Broadband (select products only) Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer, when used with a mobile operator’s network, gives you the freedom to connect to the internet, send email, or connect to your corporate network without the need for Wi-Fi hotspots. You might need the HP Mobile Broadband Module IMEI number, MEID number, or both to activate mobile broadband service.
3. Select Add Bluetooth or other device, and then in the Add a device dialog box, select Bluetooth. 4. Select your device from the list, and then follow the on-screen instructions. NOTE: If the device requires verification, a pairing code is displayed. On the device that you are adding, follow the on-screen instructions to verify that the code on your device matches the pairing code. For more information, see the documentation provided with the device.
4 Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the camera, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like a monitor, projector, TV, speakers, or headphones. Using the camera Your computer has one or more cameras that enable you to connect with others for work or play. Cameras might be front facing, rear facing, or pop up.
Connecting a microphone To record audio, connect a microphone to the microphone jack on the computer. For best results when recording, speak directly into the microphone, and record sound in a setting free of background noise. Connecting headsets WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices.
Connecting a DisplayPort device using a USB Type-C cable (select products only) NOTE: To connect a USB Type-C DisplayPort device to your computer, you need a USB Type-C cable, purchased separately. To see video or high-resolution display output on an external DisplayPort device, connect the DisplayPort device according to the following instructions: 1. Connect one end of the USB Type-C cable to the USB SuperSpeed and DisplayPort port on the computer. 2.
Connecting a Thunderbolt device using a USB Type-C cable (select products only) NOTE: To connect a USB Type-C Thunderbolt™ device to your computer, you need a USB Type-C cable, purchased separately. To see video or high-resolution display output on an external Thunderbolt device, connect the Thunderbolt device according to the following instructions: 1. Connect one end of the USB Type-C cable to the USB Type-C Thunderbolt port on the computer. 2.
Connecting video devices by using a VGA cable (select products only) NOTE: To connect a VGA video device to your computer, you need an VGA cable, purchased separately. To see the computer screen image on an external VGA monitor or projected for a presentation, connect a monitor or projector to the computer's VGA port. 1. Connect the VGA cable from the monitor or projector to the VGA port on the computer as shown. 2.
Connecting video devices using an HDMI cable (select products only) NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately. To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the following instructions: 1. Connect one end of the HDMI cable to the HDMI port on the computer. NOTE: HDMI port shape can vary by product. 2. Connect the other end of the cable to the high-definition TV or monitor. 3.
To return the audio stream to the computer speakers: 1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then select Sounds. 2. On the Playback tab, select Speakers. 3. Select Set Default, and then select OK. Connecting digital display devices using a Dual-Mode DisplayPort cable (select products only) NOTE: To connect a digital display device to your computer, you need a Dual-Mode DisplayPort (DP-DP) cable, purchased separately.
Discovering and connecting to Miracast-compatible wireless displays (select products only) To discover and connect to Miracast®-compatible wireless displays without leaving your current apps, follow the next steps. To open Miracast: ▲ Type project in the taskbar search box, and then select Project to a second screen. Select Connect to a wireless display, and then follow the on-screen instructions.
5 Navigating the screen You can navigate the computer screen in the following ways: ● Using touch gestures (select products only) ● Using the keyboard and mouse Select computer models have special action keys or hot key functions on the keyboard to perform routine tasks. Using touch gestures (select products only) You can customize the touch gestures by changing settings, button configurations, click speed, and pointer options.
Action keys Depending on the computer model, your keyboard might support the following keys. Table 5-1 Action keys Icon Description Opens the “How to get help in Windows 10” webpage. Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness incrementally as long as you hold down the key. Switches the screen image between display devices connected to the system.
6 Maintaining your computer Performing regular maintenance keeps your computer in optimal condition. This chapter explains how to use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer. Improving performance You can improve the performance of your computer by performing regular maintenance tasks with tools such as Disk Defragmenter and Disk Cleanup.
Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to show that the drive in a primary hard drive bay, the secondary hard drive bay (select products only), or both are parked. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues and bring new features and options to your computer. For example, older graphics components might not work well with the most recent gaming software.
Cleaning your computer Cleaning your computer regularly removes dirt, debris, and harmful bacteria. Use the following information to clean most computer surfaces. For computers with wood veneer, see Caring for wood veneer (select products only) on page 25. Using HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces with germicidal wipes.
● The cloth should be of dry microfiber or a chamois (static-free cloth without oil), or static-free cloth wipes. ● The cloth should be moist but not wet. Water dripping into the ventilation or other points of ingress can cause damage. ● Do not use fibrous materials, such as paper towels, which can scratch the computer. Over time, dirt and cleaning agents can get trapped in the scratches. 3. Allow the unit to air dry before using the computer or performing additional cleaning with germicidal wipes.
● If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when you are allowed to use your computer. In-flight computer use is at the discretion of the airline. ● If you are shipping the computer or a drive, use suitable protective packaging and label the package “FRAGILE.” ● The use of wireless devices might be restricted in some environments. Such restrictions might apply aboard aircraft, in hospitals, near explosives, and in hazardous locations.
7 Securing your computer and information Your computer includes features that help protect the integrity of your system and its data from unauthorized access. Review these features to ensure proper use. Computer security features Table 7-1 Computer risks and security features Computer risk Computer feature Unauthorized use of the computer or user account User password A password is a group of characters that you choose to authorize access to your computer information.
8 Troubleshooting The following tables present some issues you might encounter while installing, starting up, or using your computer and suggest possible solutions. For more information or for additional troubleshooting options, go to http://www.hp.com/support, and follow the instructions to find your product.
Table 8-1 Computer symptoms and solutions (continued) Symptom Possible solution Press and hold the power button on the computer for 10 or more seconds to turn off the computer. Then press the power button again to turn on the computer. Error message: Invalid system disk or NonSystem disk or Disk error When drive activity stops, remove the optical disc inside the optical drive, and then press the spacebar on the keyboard.
Keyboard and mouse (with cable) Table 8-4 Keyboard and mouse (with cable) symptoms and solutions Symptom Possible solution Keyboard commands and typing are not recognized by the computer Use the mouse to turn off the computer. Disconnect and reconnect the keyboard to the back of your computer, and then restart your computer. Mouse (with cable) does not work or is not detected Disconnect and reconnect the mouse cable to your computer.
Table 8-6 Speaker symptoms and solutions (continued) Symptom Possible solution Be sure that you connected powered speakers and that they are turned on. Turn off your computer, and then disconnect and reconnect the speakers. Be sure that the speakers are connected to an audio jack, not a microphone or headphone jack. To resume from Sleep mode, press the Sleep button (select products only), or press esc. Unplug headphones if they are connected to your computer (or speaker system).
Software troubleshooting Table 8-8 Software symptoms and solutions Symptom Possible solution To resolve general software problems, try these methods: ● Turn the computer off completely, and then turn it on again. ● Update the drivers. See “Updating device drivers” in this table. ● Restore your computer to a configuration that was in use before the software was installed. See "Microsoft System Restore" in this table. ● Reinstall the software program or hardware driver.
Table 8-8 Software symptoms and solutions (continued) Symptom Possible solution To revert to an earlier version of a driver, select Roll Back Driver, and then follow the on-screen instructions. Microsoft System Restore If you have a problem that might be caused by software that you have installed on your computer, use System Restore to return the computer to a previous restore point. You can also set restore points manually.
9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it.
Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash drive. The tool downloads to the selected location. – or – You can use the following steps to download the HP PC Hardware Diagnostics Windows from the Microsoft Store: 1.
If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. For assistance in solving the problem: ▲ Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the Failure ID code that appears on the next screen.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) NOTE: For some products, you might have to download the software to a USB flash drive by using the product name or number. To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive: 1. Go to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3.
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in interactive mode by selecting Execute Remote HP PC Hardware Diagnostics. ● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.
10 Backing up, restoring, and recovering This chapter provides information about the following processes, which are standard procedure for most products: ● Backing up your personal information—You can use Windows tools to back up your personal information (see Using Windows tools on page 39). ● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows tools on page 39).
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. Restoring and recovery Restoring, resetting, and refreshing using Windows tools Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using Windows tools on page 39.
Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the hardware and firmware. HP Sure Recover can fully restore the HP OS image without installed recovery software.
11 Specifications Operating specifications NOTE: To determine the exact electrical ratings of your computer, see the computer ratings label, located on the outside of the computer. Table 11-1 Operating specifications 42 Factor Metric U.S.
12 Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
13 Accessibility HP and accessibility Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is reflected in everything HP does. HP strives to create an inclusive environment focused on connecting people to the power of technology throughout the world. Finding the technology tools you need Technology can unleash your human potential. Assistive technology removes barriers and helps you create independence at home, at work, and in the community.
As a founding member, HP joined to participate with other organizations to advance the field of accessibility. This commitment supports HP’s accessibility goal of designing, producing, and marketing products and services that people with disabilities can effectively use. IAAP will make the profession strong by globally connecting individuals, students, and organizations to learn from one another. If you are interested in learning more, go to http://www.accessibilityassociation.
● Assistive Technologies sorted by impairment type ● Assistive Technology Industry Association (ATIA) Standards and legislation Standards Section 508 of the Federal Acquisition Regulation (FAR) standards was created by the US Access Board to address access to information and communication technology (ICT) for people with physical, sensory, or cognitive disabilities.
Useful accessibility resources and links The following organizations might be good resources for information about disabilities and age-related limitations. NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP assumes no responsibility for information or contacts you encounter on the Internet. Listing on this page does not imply endorsement by HP.
Contacting support NOTE: ● Customers who are deaf or hard of hearing who have questions about technical support or accessibility of HP products: – ● 48 Support is in English only. Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time. Customers with other disabilities or age-related limitations who have questions about technical support or accessibility of HP products, choose one of the following options: – Call (888) 259-5707 Monday through Friday, 6 a.m.
14 Support information How to get help HP support can help you get the most from your computer. You will find what you need with tools located on your computer and with information available on the web, by phone, or through your local retailer. Before contacting HP support, it’s important to have the following information handy: ● Model number ● Product number ● Serial number ● Software build number ● Operating system ● Purchase date Write down your product information for future reference.
Customer support for repairs If your computer needs to be repaired or to have parts replaced, you have two choices: ● Many parts are considered consumer replaceable. This is the fastest method of repair, because many times HP can send the part directly to your home or business in a few days. (This option might not be available in all countries or regions.) ● If a repair is necessary, HP support will make arrangements to repair your computer. These services are covered during the warranty period.
Index A accessibility 44 accessibility needs assessment action keys 20 keyboard backlight 21 airplane mode 8 airplane mode key 8, 21 assistive technology (AT) finding 45 purpose 44 AT (assistive technology) finding 45 purpose 44 audio 12 HDMI audio 17 headphones 12 headsets 13 microphones 13 sound settings 13 speakers 12 45 B backup, creating 39 backups 39 best practices 1 Bluetooth device 8, 10 boot order, changing 40 C camera using 12 caring for wood veneer 25 caring for your computer 24 cleaning your c
HDMI 17, 18 USB 6 USB port with HP Sleep and Charge 6 USB SuperSpeed 6 USB SuperSpeed Plus 6 USB Type-C 6, 19 USB Type-C SuperSpeed 6, 7 USB Type-C SuperSpeed Plus 6 USB Type-C SuperSpeed port and DisplayPort 14 USB Type-C Thunderbolt 15 USB Type-C Thunderbolt port with HP Sleep and Charge 6 VGA 16 public WLAN connection 9 R recovery 39 discs 40 HP Recovery partition 40 media 40 USB flash drive 40 recovery media creating using HP Cloud Recovery Download Tool 39 creating using Windows tools 39 Remote HP PC H