User Guide
© Copyright 2019 HP Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, Pentium, and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. Lync, Office 365, Skype, and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Processor configuration setting (select products only) IMPORTANT: Select computer products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2 processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory reset to restore the original settings.
vi Processor configuration setting (select products only)
Table of contents 1 Getting started ............................................................................................................................................. 1 Finding information ............................................................................................................................................... 2 2 Components ..................................................................................................................................................
Using HP MAC Address Pass Through to identify your computer on a network (select products only) ............. 21 Customizing MAC Address Pass Through .......................................................................................... 21 4 Navigating the screen .................................................................................................................................. 22 Using touchpad and touch screen gestures .....................................................................
Displaying battery charge ................................................................................................................. 35 Finding battery information in HP Support Assistant (select products only) .................................. 35 Conserving battery power ................................................................................................................. 35 Identifying low battery levels ...................................................................................
Using Disk Defragmenter .................................................................................................................. 49 Using Disk Cleanup ............................................................................................................................ 49 Using HP 3D DriveGuard (select products only) ................................................................................ 49 Identifying HP 3D DriveGuard status .........................................................
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 61 Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 62 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive .............................................. 62 Downloading the latest HP PC Hardware Diagnostics UEFI version ..............................
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1 Getting started After you set up and register the computer, HP recommends the following steps to get the most out of your smart investment: TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press the Windows key on your keyboard. Pressing the Windows key again returns you to the previous screen. ● Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet. For more information, see Network connections on page 16.
Finding information To locate resources that provide product details, how-to information, and more, use this table. Table 1-1 Additional information Resource Contents Setup Instructions ● Overview of computer setup and features HP support ● Online chat with an HP technician For HP support, go to http://www.hp.com/support, and follow the instructions to find your product.
2 Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer. For information about system hardware components and the system BIOS version number, press fn+esc (select products only).
Right Table 2-1 Right-side components and their descriptions Component (1) Description USB Type-C power connector and SuperSpeed port Connects an AC adapter that has a USB Type-C connector, supplying power to the computer and, if needed, charging the computer battery. – and – Connects a USB device that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides data transfer. NOTE: Cables and/or adapters (purchased separately) may be required.
Left Table 2-2 Left-side components and their descriptions Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer.
Table 2-2 Left-side components and their descriptions (continued) Component Description ▲ Right-click the Power icon and then select Power Options. (5) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unnecessary components. ● Off: Depending on your computer model, the computer is off, in Hibernation, or in Sleep. Hibernation is a powersaving state that uses the least amount of power.
Table 2-3 Display components and their descriptions (continued) Component Description slide the camera privacy cover in the opposite direction to reveal the lens. NOTE: If you have both front-facing and rear-facing cameras, when one camera lens is revealed and ready to use, the other is concealed. (5) Camera Allows you to video chat, record video, and record still images. To use your camera, see Using a camera (select products only) on page 27.
Keyboard area Touchpad Touchpad settings To adjust touchpad settings and gestures, or to turn off the touchpad: 1. Type touchpad settings in the taskbar search box, and then press enter. 2. Choose a setting. To turn on the touchpad: 1. Type touchpad settings in the taskbar search box, and then press enter. 2. Using an external mouse, click the Touchpad button. – or – ▲ Press the Tab key repeatedly until the pointer rests on the Touchpad button. Then press the spacebar to select the button.
Lights Table 2-5 Lights and their descriptions Component Description (1) Caps lock light On: Caps lock is on, which switches the key input to all capital letters. (2) Mute light ● On: Computer sound is off. ● Off: Computer sound is on. (3) Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. NOTE: On some models, the wireless light is amber when all wireless devices are off.
Special keys Table 2-6 Special keys and their descriptions Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with another key. (3) Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. (4) Action keys Execute frequently used system functions when pressed in combination with the fn key. See Action keys on page 11.
Action keys Action keys perform specific functions and vary by computer. To determine which keys are on your computer, look at the icons on your keyboard and match them to the descriptions in this table. ▲ To use an action key, press the fn key, and then press one of the keys listed in the following table. Table 2-7 Action keys and their descriptions Icon Description Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or darker environments.
Table 2-7 Action keys and their descriptions (continued) Icon Description Opens the "How to get help in Windows 10" webpage. Mutes or restores speaker sound. Turns the wireless feature on or off. NOTE: A wireless network must be set up before a wireless connection is possible. Turns the touchpad on or off. Switches the screen image among display devices connected to the system.
Hot keys (select products only) A hot key is the combination of the fn key and another key. To use a hot key: ▲ Press the fn key, and then press one of the keys listed in the following table. Table 2-8 Hot keys and their descriptions Key Description C Turns on scroll lock. E Turns on the insert function. R Breaks the operation. S Sends a programing query. W Pauses the operation.
Bottom Table 2-10 Bottom components and their descriptions Component Description Speakers (2) Produce sound. Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product.
Table 2-11 Service label components Component (1) HP product name (2) Model number (3) Product ID (4) Serial number (5) Warranty period Table 2-12 Service label components Component (1) HP product name (2) Product ID (3) Serial number (4) Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer.
3 Network connections Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites by using your computer and a wired or wireless network connection. This chapter will help you get connected to that world.
▲ On the taskbar, select the network status icon, and then select Network & Internet settings. Connecting to a WLAN NOTE: When you are setting up Internet access in your home, you must establish an account with an Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless router to the modem, and test the Internet service. To connect to a WLAN, follow these steps: 1.
Some mobile network operators require the use of a SIM card. A SIM card contains basic information about you, such as a personal identification number (PIN), as well as network information. Some computers include a SIM card that is preinstalled. If the SIM card is not preinstalled, it may be provided in the HP Mobile Broadband information provided with your computer or the mobile network operator may provide it separately from the computer.
computer with the antenna of your phone or other device. With NFC and supported apps, you can share websites, transfer contact information, transfer payments, and print on NFC-enabled printers. NOTE: To locate the tapping area on your computer, see Components on page 3. Sharing 1. 2. Confirm that the NFC function is enabled. a. Type wireless in the taskbar search box, and then select Turn wireless devices on or off. b. Confirm that the selection for NFC is On.
2. Plug the other end of the network cable into a network wall jack (2) or router. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer. Using HP LAN-Wireless Protection (select products only) In a LAN environment, you can set HP LAN-Wireless Protection to safeguard your LAN network from unauthorized wireless access.
Using HP MAC Address Pass Through to identify your computer on a network (select products only) MAC Address Pass Through provides a customizable way of identifying your computer and its communications on networks. This system MAC address provides unique identification even when your computer is connected through an Ethernet adapter. This address is enabled by default. Customizing MAC Address Pass Through 1. Start Computer Setup (BIOS).
4 Navigating the screen Depending on your computer model, you can navigate the computer screen using one or more of the following methods: ● Use touch gestures directly on the computer screen. ● Use touch gestures on the touchpad. ● Use an optional mouse or keyboard (purchased separately). ● Use an on-screen keyboard. ● Use a pointing stick. Using touchpad and touch screen gestures The touchpad helps you navigate the computer screen and control the pointer using simple touch gestures.
Two-finger pinch zoom Use the two-finger pinch zoom to zoom out or in on images or text. ● Zoom out by placing two fingers apart on the touchpad zone or touch screen and then moving your fingers together. ● Zoom in by placing two fingers together on the touchpad zone or touch screen and then moving your fingers apart.
Three-finger tap (touchpad and precision touchpad) By default, the three-finger tap opens Cortana, a voice-activated virtual assistant. Tap three fingers on the touchpad zone to perform the gesture. To change the function of this gesture on a precision touchpad, select Start, select Settings, select Devices, and then select Touchpad. Under Three-finger gestures, in the Taps box, select a gesture setting.
Three-finger swipe (touchpad and precision touchpad) By default, the three-finger swipe switches between open apps and the desktop. ● Swipe 3 fingers away from you to see all open windows. ● Swipe 3 fingers toward you to show the desktop. ● Swipe 3 fingers left or right to switch between open windows. To change the function of this gesture on a precision touchpad, select Start, select Settings, select Devices, and then select Touchpad.
One-finger slide (touch screen) Use the one-finger slide to pan or scroll through lists and pages, or to move an object. ● To scroll across the screen, lightly slide one finger across the screen in the direction you want to move. ● To move an object, press and hold your finger on an object, and then drag your finger to move the object. Using an optional keyboard or mouse An optional keyboard or mouse allows you to type, select items, scroll, and perform the same functions as you do using touch gestures.
5 Entertainment features Use your HP computer for business or pleasure to meet with others via the camera, mix audio and video, or connect external devices like a projector, monitor, TV, or speakers. See Components on page 3 to locate the audio, video and camera features on your computer. Using a camera (select products only) Your computer has a camera (integrated camera) that records video and captures photographs. Some models allow you to video conference and chat online using streaming video.
Connecting headsets WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. Headphones combined with a microphone are called headsets.
Connecting video devices using an HDMI cable NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately. To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the following instructions: 1. Connect one end of the HDMI cable to the HDMI port on the computer. 2. Connect the other end of the cable to the high-definition TV or monitor. 3.
Setting up HDMI audio HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV to the computer, you can then turn on HDMI audio by following these steps: 1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then select Playback devices. 2. On the Playback tab, select the name of the digital output device. 3. Select Set Default, and then select OK. To return the audio stream to the computer speakers: 1.
IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information about using your USB Type-C features, refer to HP Support Assistant. Connecting devices to a USB Type-C port (select products only) NOTE: To connect a USB Type-C device to your computer, you need a USB Type-C cable, purchased separately. 1. Connect one end of the USB Type-C cable to the USB Type-C port on the computer. 2.
6 Managing power Your computer can operate on either battery power or external power. When the computer is running on battery power and an external power source is not available to charge the battery, it is important to monitor and conserve the battery charge. Some power management features described in this chapter might not be available on your computer. Using Sleep and Hibernation IMPORTANT: Several well-known vulnerabilities exist when a computer is in the Sleep state.
IMPORTANT: If you have set a password to be required on exiting Sleep, you must enter your Windows password before your work returns to the screen. Initiating and exiting Hibernation (select products only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. Right-click the Power icon , and then select Power Options. 2. In the left pane, select Choose what the power buttons do (wording might vary by product). 3.
If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided: ● Press ctrl+alt+delete, select the Power icon, and then select Shut down. ● Press and hold the power button for at least 10 seconds. ● If your computer has a user-replaceable battery (select products only), disconnect the computer from external power, and then remove the battery.
Displaying battery charge To view the percentage of remaining battery charge, place the mouse pointer over the Power icon . Finding battery information in HP Support Assistant (select products only) To access battery information: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Select the question mark icon in the taskbar. 2. Select Troubleshooting and fixes, and then in the Diagnostics section, select HP Battery Check.
Resolving a low battery level Resolving a low battery level when external power is available Connect one of the following to the computer and to external power: ● AC adapter ● Optional docking device or expansion product ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available Save your work and shut down the computer. Resolving a low battery level when the computer cannot exit Hibernation 1.
● When running Disk Defragmenter on computers with internal hard drives ● When performing a backup or recovery When you connect the computer to external power, the battery begins to charge. When you disconnect external power, the computer switches to battery power.
7 Security Protecting the computer Standard security features provided by the Windows operating system and the Windows Computer Setup utility (BIOS, which runs under any operating system) can protect your personal settings and data from a variety of risks. NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen.
● BIOS administrator, power-on, and DriveLock passwords are set in Computer Setup and are managed by the system BIOS. ● Windows passwords are set only in the Windows operating system. ● If you forget both the DriveLock user password and the DriveLock master password set in Computer Setup, the hard drive that is protected by the passwords is permanently locked and can no longer be used. You can use the same password for a Computer Setup feature and for a Windows security feature.
Table 7-3 Types of Computer Setup passwords and their functions (continued) Password Function enable process. This password is also used to remove DriveLock protection. DriveLock user password* Protects access to the internal hard drive that is protected by DriveLock, and is set under DriveLock Passwords during the enable process. *For details about each of these passwords, see the following topics.
4. When prompted, type your current password. 5. When prompted, type your new password. 6. When prompted, type your new password again to confirm. 7. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes. NOTE: If you are using arrow keys to highlight your choice, you must then press enter. Your changes go into effect when the computer restarts. Deleting a BIOS administrator password 1. Start Computer Setup.
● Automatic DriveLock—See Selecting Automatic DriveLock (select products only) on page 42. ● Set DriveLock Master Password—See Selecting manual DriveLock on page 43. ● Enable DriveLock—See Enabling DriveLock and setting a DriveLock user password on page 44. Selecting Automatic DriveLock (select products only) A BIOS administrator password must be set before you can enable Automatic DriveLock.
1. Turn off the tablet. 2. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup. 2. At the BIOS administrator password prompt, enter the BIOS administrator password, and then press enter. 3. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter. 4. Select an internal hard drive, and then press enter. 5.
● 1. Turn off the computer. 2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup. Tablets without keyboards: 1. Turn off the tablet. 2. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup. 2. Select Security, make the selection for Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter. 3.
Disabling DriveLock 1. Start Computer Setup. ● ● Computers or tablets with keyboards: 1. Turn off the computer. 2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup. Tablets without keyboards: 1. Turn off the tablet. 2. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup. 2.
NOTE: The Change DriveLock Master Password option is visible only if the DriveLock master password was provided at the DriveLock Password prompt in step 3. 7. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes. NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Your computer or networking equipment may already have a firewall installed. If not, firewall software solutions are available. NOTE: Under some circumstances a firewall can block access to Internet games, interfere with printer or file sharing on a network, or block authorized e-mail attachments. To temporarily resolve the problem, disable the firewall, perform the task that you want to perform, and then reenable the firewall. To permanently resolve the problem, reconfigure the firewall.
After you enroll your fingerprints in Credential Manager, you can use HP Client Security's Password Manager to store and fill in your user names and passwords in supported websites and applications.
8 Maintenance Performing regular maintenance keeps your computer in optimal condition. This chapter explains how to use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer. Improving performance You can improve the performance of your computer by performing regular maintenance tasks with tools such as Disk Defragmenter and Disk Cleanup.
Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to show that the drive in a primary hard drive bay, the secondary hard drive bay (select products only), or both are parked. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues and bring new features and options to your computer. For example, older graphics components might not work well with the most recent gaming software.
IMPORTANT: If you are not sure that a cleaning product is safe for your computer, check the product contents to make sure that ingredients such as these are not included in the product: ● Alcohol ● Acetone ● Ammonium chloride ● Methylene chloride ● Hydrocarbons ● Any petroleum-based materials such as benzene or thinner NOTE: Keep the computer open until you have allowed it to completely air dry. 3. When the surface is dry: a. Connect AC power. b. Connect all powered external devices. c.
● Clean the wood with a dry, static-free microfiber cloth or chamois. ● Avoid cleaning products containing substances such as ammonia, chlorine, acetone, turpentine, or other mineral spirits. ● Do not expose the wood to sun or moisture for long periods of time. ● If the wood becomes wet, dry it by dabbing with an absorbent, lint-free cloth. ● Avoid contact with any substance that might dye or discolor the wood. ● Avoid contact with sharp objects or rough surfaces that might scratch the wood.
9 Backing up, restoring, and recovering This chapter provides information about the following processes, which are standard procedure for most products: ● Backing up your personal information—You can use Windows tools to back up your personal information (see Using Windows tools on page 53). ● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows tools on page 53).
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. Restoring and recovery Restoring, resetting, and refreshing using Windows tools Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using Windows tools on page 53.
Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the hardware and firmware. HP Sure Recover can fully restore the HP OS image without installed recovery software.
10 Computer Setup (BIOS), TPM, and HP Sure Start Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory Defaults and Exit. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive. b. Follow the on-screen instructions to download your selection to the hard drive. Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
Using HP Sure Start (select products only) Select computer models are configured with HP Sure Start, a technology that monitors the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.
11 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it.
Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash drive. The tool is downloaded to the selected location.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you must use the attached keyboard. NOTE: If you need to stop a diagnostic test, press esc. Starting HP PC Hardware Diagnostics UEFI To start HP PC Hardware Diagnostics UEFI, follow these steps: 1. Turn on or restart the computer, and quickly press esc. 2. Press f2. The BIOS searches three places for the diagnostic tools, in the following order: a.
1. Go to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for your computer. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer.
● Set a location for storing the test results. You can also set the user name and password settings used for uploads. ● Display status information about the diagnostics run previously. To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: 1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. 2. Select Advanced, and then select Settings. 3. Make your customization selections. 4.
12 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer.
Operating environment Table 12-2 Operating environment specifications Factor Metric U.S.
13 Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
14 Accessibility HP and accessibility Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is reflected in everything HP does. HP strives to create an inclusive environment focused on connecting people to the power of technology throughout the world. Finding the technology tools you need Technology can unleash your human potential. Assistive technology removes barriers and helps you create independence at home, at work, and in the community.
As a founding member, HP joined to participate with other organizations to advance the field of accessibility. This commitment supports HP’s accessibility goal of designing, producing, and marketing products and services that people with disabilities can effectively use. IAAP will make the profession strong by globally connecting individuals, students, and organizations to learn from one another. If you are interested in learning more, go to http://www.accessibilityassociation.
● Assistive Technologies sorted by impairment type ● Assistive Technologies sorted by product type ● Assistive Technology vendors with product descriptions ● Assistive Technology Industry Association (ATIA) Standards and legislation Standards Section 508 of the Federal Acquisition Regulation (FAR) standards was created by the US Access Board to address access to information and communication technology (ICT) for people with physical, sensory, or cognitive disabilities.
● United Kingdom ● Australia ● Worldwide Useful accessibility resources and links The following organizations might be good resources for information about disabilities and age-related limitations. NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP assumes no responsibility for information or contacts you encounter on the Internet. Listing on this page does not imply endorsement by HP.
HP links Our contact webform HP comfort and safety guide HP public sector sales Contacting support NOTE: ● Customers who are deaf or hard of hearing who have questions about technical support or accessibility of HP products: – ● 72 Support is in English only. Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
Index A accessibility 68 accessibility needs assessment 69 action keys 11 identifying 11 keyboard backlight 11 mute 12 next 11 pause 11 play 11 privacy screen 11 screen brightness 11 speaker volume 11 stop 11 switch screen image 12 touchpad 12 using 11 wireless 12 administrator password 39 airplane mode key 16 antivirus software 46 assistive technology (AT) finding 69 purpose 68 AT (assistive technology) finding 69 purpose 68 audio 27 adjusting volume 11 HDMI 30 headphones 27 headsets 28 sound settings 28 s
H hardware, locating 3 HDMI audio, configuring 30 HDMI port connecting 29 HDMI port, identifying 4 headphones, connecting 27 headsets, connecting 28 Hibernation exiting 33 initiated during critical battery level 35 initiating 33 high-definition devices, connecting 29, 30 hot keys break 13 insert 13 microphone mute 11 pause 13 programming query 13 scroll lock 13 using 13 HP 3D DriveGuard 49 HP Assistive Policy 68 HP Client Security 47 HP Device as a Service (HP DaaS) 47 HP Easy Clean using 50 HP Fast Charge
R recovery 53 discs 54 HP Recovery partition 54 media 54 USB flash drive 54 recovery media creating using HP Cloud Recovery Download Tool 53 creating using Windows tools 53 regulatory information regulatory label 15 wireless certification labels 15 Remote HP PC Hardware Diagnostics UEFI settings customizing 63 using 63 resources, accessibility 71 restoring 53 right side components 4 RJ-45 (network) jack, identifying 4 RJ-45 (network) lights, identifying 4 S screen brightness action keys 11 Section 508 acces