HP A10 Printing Mailbox User Guide Part number: Q6030-90003 Second edition: 10/2007
© Copyright 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under copyright laws. PrestoSM is a service mark of Presto Services Inc. Publication number: Q6030-90003 Notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
Contents Stay Connected with PrestoSM! . . . . . . . . . . . . . . . . . . . . 4 Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Using the HP A10 Printing Mailbox . . . . . . . . . . . . . . . . 13 Stopping the Printing Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Removing and Replacing the Print Cartridge . . . . . . . . . . . . . . . . . 16 What Should I Do...
Stay Connected with PrestoSM! Presto is a new and easy way to receive email and photos from friends and family, without a computer or Internet connection. With the easy-to-use PrestoSM Service, you get: Easy to enjoy email - Presto Mail Email and digital photos from friends and family are delivered to your HP Printing Mailbox and printed on your desired schedule. Protection from spam Presto Mail is only delivered from people you have selected, called Presto Friends. There's no spam, no ads, no junk mail.
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setup.fm Page 12 Tuesday, October 2, 2007 4:34 PM Reminder: You must have a Presto account to receive messages. If you haven't set up your account yet, you should do so now at www.presto.com or by calling Presto toll free at 800-919-3199.
Using the HP A10 Printing Mailbox Once you have activated your Presto Service and set up your Printing Mailbox, it will connect to the Presto Service and print your messages automatically. NOTE: You need to have your Printing Mailbox plugged in to the phone line and power to receive your messages. Stopping the Printing Mailbox When you press the Stop button, the Printing Mailbox stops whatever it is doing. • If it is printing, it will stop printing and the page it was printing will be lost.
Loading Paper The Paper light blinks when the Printing Mailbox is out of paper. Use only plain paper (8.5 x 11”) in the HP A10 Printing Mailbox. Do not use any other type of paper such as cards, envelopes, photo paper, or transparencies. To load paper: 1. Open the top cover. Push the cover gently until it stays up. 2. Tap a stack of paper (up to 50 pages) on a flat surface to align the edges.
Using the HP A10 Printing Mailbox 3. Insert the stack into the tray and slide it forward until it stops. 4. Close the top cover. NOTE: If the Paper light continues to blink, check that the top cover is closed properly. 5. Pull out the paper tray extender and then flip it open.
Removing and Replacing the Print Cartridge The Ink light turns on when the estimated ink level of the print cartridge is getting low*. HP recommends you have a replacement available to install when print quality is no longer acceptable. Replace the print cartridge using the instructions below. Use either the HP 95 Tri-color Inkjet Print Cartridge (part number C8766W) or the HP 97 Tri-color Inkjet Print Cartridge (C9363W) in the HP A10 Printing Mailbox.
To remove the old print cartridge: 1. Open the top cover. Push the cover gently until it stays up. Wait for the print cartridge to move to the right side of the Printing Mailbox. ), then Using the HP A10 Printing Mailbox 2. Lightly press down on the print cartridge to release it ( remove it from the cartridge slot ( ). If you are replacing the print cartridge, please recycle it. To install the print cartridge: 1. Remove the new print cartridge from the pouch. 2.
3. Place the new print cartridge in the empty slot. Push the top part of the cartridge forward until it clicks into place. 4. Close the top cover.
What Should I Do... This chapter provides tips and answers to frequently asked questions about using the HP A10 Printing Mailbox. Printing Mailbox is Not Ready • If the Ready light is not on, check that the power cords are firmly connected. • If Ready light is on and the Printing Mailbox is unable to connect to the Presto Service, it will print a message “No phone line connected”. Check the phone cord and make sure it is firmly connected. Printing Mailbox is Not Ready 19 What Should I Do...
Lights are Blinking The lights on the Printing Mailbox blink when a problem occurs and requires your attention. Check the lights on the Printing Mailbox, and see the following sections for the action to take. • Ink light is blinking • Paper light is blinking • Ink and Paper lights are blinking Ink light is blinking You may have one of the following problems: Problem Solution No print cartridge is installed in Install an HP 95 or HP 97 tri-color print the Printing Mailbox. cartridge.
Problem Solution There is a problem with the print cartridge. • Remove and reinstall the print cartridge. • If the Ink light continues to blink, manually clean the print cartridge and reinstall the print cartridge. • If the Ink light continues to blink, the print cartridge is faulty and must be replaced. • If the Ink light continues to blink after replacing the print cartridge, contact technical support (see page 26).
Ink and Paper lights are blinking The carriage that holds the print cartridge may be stalled. See “Carriage is Stalled” on page 23 for instructions. Page is Blank If blank paper comes out of the Printing Mailbox after you have changed the print cartridge, you may have forgotten to remove the plastic tape (with the pink tab) from the print cartridge. Follow the steps in “Removing and Replacing the Print Cartridge” on page 16 to remove and check the print cartridge.
1. Press the tab on the left side of the rear panel to release the panel. Pull the panel away from the Printing Mailbox. 2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it, check for torn pieces of paper that might still remain inside the Printing Mailbox. If you do not remove all the pieces of paper, more paper jams are likely to occur. 4. If the Paper light continues to blink, open the top cover and then close it.
Care and Maintenance The HP A10 Printing Mailbox requires very little maintenance. When needed, clean only the outside of the Printing Mailbox. Cleaning the exterior 1. Unplug the power cord from the outlet. 2. Gently wipe the outside of the Printing Mailbox with a soft cloth that has been lightly moistened with water. CAUTION: Do not use any type of cleaning solution. Household cleaners and detergents may damage the finish. Do not clean the interior of the Printing Mailbox.
Follow these steps to clean the contacts: 1. Open the top cover. 2. Lightly press down on the print cartridge to release it ( remove it from the cartridge slot ( ). ), then 3. Holding the print cartridge by its sides, inspect the print cartridge contacts for ink and debris buildup. 4. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any excess water from it. What Should I Do... 5. Clean only the copper-colored contacts.
Service and Support Presto Service • For customer support, call toll free 800-919-3199. • If you have Internet access, you can also send an email message to support@presto.com. • Go to www.presto.com for more information on the Presto service. HP A10 Printing Mailbox 26 • For technical support, call 866-331-9600. • If you have Internet access,you can go to www.hp.com/support for more information on the Printing Mailbox. What Should I Do...
Appendix Specifications Letter-size (8.5 x 11 inches) Input Capacity 50 sheets letter Output Capacity 25 sheets letter Paper Type Plain paper 16 to 24 lb. Paper Size Letter 8.
Regulatory Notices The HP Printing Mailbox meets product requirements from regulatory agencies in your country/region. This section contains the following topics: • Regulatory model identification number on page 28 • Notice to users of the U.S. telephone network: FCC requirements on page 28 • FCC statement on page 29 • Declaration of conformity on page 30 Regulatory model identification number For regulatory identification purposes, your product is assigned a Regulatory Model Number.
There are no customer serviceable parts inside the A 10 Printing Mailbox. If trouble is experienced with the HP A10 Printing Mailbox, for repair or warranty information, please contact Hewlett-Packard technical support by calling 866-3319600. If you have Internet access, you can go to www.hp.com/support for more information on the Printing Mailbox. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
Declaration of conformity 30 Appendix
