COLOR LASERJET ENTERPRISE M855 User Guide M855dn M855xh M855x+
HP Color LaserJet Enterprise M855 User Guide
Copyright and License Trademark Credits © 2013 Copyright Hewlett-Packard Development Company, L.P. Adobe®, Adobe Photoshop®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Product introduction ..................................................................................................................................... 1 Product comparison .............................................................................................................................................. 2 Product views ........................................................................................................................................................
4 Print ........................................................................................................................................................... 41 Print tasks (Windows) .......................................................................................................................................... 42 How to print (Windows) .....................................................................................................................
Sign in to the product ........................................................................................................................ 70 Assign a system password ................................................................................................................ 70 Encryption support: HP High Performance Secure Hard Disks ........................................................ 71 Software and firmware updates ............................................................................
Visually inspect the imaging-drum ................................................................................................ 124 Check paper and the printing environment .................................................................................... 124 Step one: Use paper that meets HP specifications ...................................................... 124 Step two: Check the environment ................................................................................
1 Product introduction ● Product comparison ● Product views ● Finishing accessory views ● Product hardware setup and software installation For more information: In the US, go to www.hp.com/support/colorljM855. Outside the US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then select Search.
Product comparison Paper handling M855dn M855xh M855x+ M855x+ A2W77A A2W78A A2W79A D7P73A Tray 1 (100-sheet capacity) Tray 2 (500-sheet capacity) 3x500-sheet paper feeder NOTE: Optional for the M855dn model. If this input accessory is installed, then any of the optional finishing accessories can also be installed with the M855dn model. 3,500-sheet high-capacity input trays NOTE: Optional for the M855dn model.
M855dn M855xh M855x+ M855x+ A2W77A A2W78A A2W79A D7P73A Optional booklet maker with 2/4 hole punch finishing accessory Available in Europe, the Middle East, Africa, and Asia-Pacific Countries/ Regions Connectivity 10/100/1000 Ethernet LAN connection with IPv4 and IPv6 Easy-access USB port for printing without a computer and upgrading the firmware HP near-field communications (NFC) and Wireless Direct accessory for printing from mobile devices Optional HP NFC and Wireless Direct accessory for printi
Supported operating systems2, 3 M855dn M855xh M855x+ M855x+ A2W77A A2W78A A2W79A D7P73A Windows XP SP3 or later, 32-bit and 64-bit NOTE: The software installer does not support the 64-bit version, but the print driver supports it. NOTE: Microsoft retired mainstream support for Windows XP in April 2009. HP will continue to provide best-effort support for the discontinued XP operating system.
Product views ● Product front view ● Product back view ● Interface ports ● Control-panel view Product front view 1 2 3 4 5 9 6 8 7 10 M855dn M855xh 1 Output bin 2 Control panel with color touchscreen display (tilts up for easier viewing) 3 Easy-access USB port (for printing without a computer) NOTE: ENWW 11 M855x+ An administrator must enable this port before use.
Product back view 4 1 3 2 6 1 Formatter (contains the interface ports) 2 Lever to lock the product to the 3x500-sheet feeder (M855xh model only) 3 Power connection 4 Model and serial number label Chapter 1 Product introduction ENWW
Interface ports 1 2 3 4 5 1 Slot for a cable-type security lock 2 Local area network (LAN) Ethernet (RJ-45) network port 3 USB port for connecting external USB devices (this port might be covered) 4 Hi-Speed USB 2.0 printing port NOTE: 5 ENWW For Easy-access USB printing, use the USB port near the control panel.
Control-panel view The Home screen provides access to the product features and indicates the current status of the product. You can return to the Home screen at any time by touching the Home button on the left side of the product control panel. You can also touch the Home button in the upper-left corner of most screens. NOTE: The features that appear on the Home screen can vary, depending on the product configuration.
ENWW 10 Scroll bar Touch the up or down arrows on the scroll bar to see the complete list of available features.
Finishing accessory views These finishing devices are available as accessories for this product.
Booklet maker and booklet maker with hole punch 3 5 6 7 8 9 10 11 2 12 13 4 1 14 15 ENWW 1 Booklet output bin 2 Stapler/stacker output bins 3 Stapler/stacker output slot 4 Lower booklet door (access for clearing jams) 5 Front left door 6 Stapler 1 7 Lower paper delivery guide 8 Upper paper delivery guide 9 Top left door 10 Hole-punch unit (hole punch models only) 11 Hole-punch alignment knob (hole punch models only) 12 Chad collector (hole punch models only) 13 Hole-punc
Product hardware setup and software installation For basic setup instructions, see the Hardware Installation Guide that came with the product. For additional instructions, go to HP support on the Web. In the US, go to www.hp.com/support/colorljM855 for HP's all-inclusive help for your product. Outside the US, follow these steps: 1. Go to www.hp.com/support. 2. Select your country/region. 3. Click Product Support & Troubleshooting. 4.
2 Paper trays ● Configure trays for paper type and size ● Load Tray 1 ● Load Tray 2 ● Load the 3x500-sheet trays ● Load the 3,500-sheet high-capacity tray ● Configure the default staple location ● Configure the default hole punch location For more information: In the US, go to www.hp.com/support/colorljM855. Outside the US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then select Search.
Configure trays for paper type and size The product automatically prompts you to configure a tray for type and size in the following situations: ● When you load paper into the tray ● When you specify a particular tray or paper type for a print job through the print driver or a software program and the tray is not configured to match the print-job’s settings NOTE: The prompt does not display if you are printing from Tray 1, and Tray 1 is configured for the Any Size paper size and the Any Type paper type
Load Tray 1 CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing. 1. Open Tray 1. 2. Pull out the tray extension to support the paper. 3. Load paper in the tray. See Table 2-1 Tray 1 paper orientation on page 16. TIP: To achieve the highest print-quality, HP recommends that you load the paper long-edge first.
4. Make sure that the paper fits under the fill line on the paper guides. 5. Adjust the side guides so that they lightly touch the paper stack, but do not bend it.
Table 2-1 Tray 1 paper orientation (continued) Paper type Image orientation Duplex mode How to load paper Automatic 2-sided printing Face-up Top edge toward the back of the product Prepunched Portrait 1-sided printing Face-down Holes towards the right of the tray Preprinted or letterhead Landscape 1-sided printing Face-down Top edge toward the right ENWW Load Tray 1 17
Table 2-1 Tray 1 paper orientation (continued) Paper type Image orientation Duplex mode How to load paper Automatic 2-sided printing Face-up Top edge toward the left Envelopes 18 Chapter 2 Paper trays Short edge of the envelope feeding into the product 1-sided printing Face-down Top edge toward the back of the product ENWW
Load Tray 2 1. Open the tray. NOTE: Do not open this tray while it is in use. 2. Adjust the paper-length and paper-width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used. 3. Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it. NOTE: To prevent jams, do not overfill the tray. Be sure that the top of the stack is below the tray full indicator.
4. Close the tray. 5. The control panel shows the tray’s paper type and size. If the configuration is not correct, follow the instructions on the control panel to change the type or size. 6. For custom-size paper, you need to specify the X and Y dimensions for the paper when the prompt displays on the product control panel.
Table 2-2 Tray 2 paper orientation (continued) Paper type Image orientation Duplex mode How to load paper Automatic 2-sided printing Face-down Top edge at the back of the tray Landscape 1-sided printing Face-up Bottom edge toward the right side of the tray Automatic 2-sided printing Face-down Top edge toward the right side of the tray ENWW Load Tray 2 21
Table 2-2 Tray 2 paper orientation (continued) 22 Paper type Image orientation Duplex mode How to load paper Prepunched Portrait 1-sided printing Holes toward the left side of the tray Automatic 2–sided printing Holes toward the right side of the tray Chapter 2 Paper trays ENWW
Load the 3x500-sheet trays Use the following information to load paper in any of the trays in the 3x500-sheet feeder. 1. Open the tray. NOTE: Do not open this tray while it is in use. 2. Adjust the paper-length and paper-width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used. 3.
4. Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it. NOTE: To prevent jams, do not overfill the tray. Be sure that the top of the stack is below the tray full indicator. NOTE: If the tray is not adjusted correctly, an error message might appear during printing or the paper might jam. 5. Close the tray. 6. The control panel shows the tray’s paper type and size.
Table 2-3 3x500-sheet tray paper orientation Paper type Image orientation Duplex mode How to load paper Preprinted or letterhead Portrait 1-sided printing Face-up Top edge at the back of the tray Automatic 2-sided printing Face-down Top edge at the back of the tray Landscape 1-sided printing Face-up Bottom edge toward the right side of the tray Automatic 2-sided printing Face-down Top edge toward the right side of the tray ENWW Load the 3x500-sheet trays 25
Table 2-3 3x500-sheet tray paper orientation (continued) 26 Paper type Image orientation Duplex mode How to load paper Prepunched Portrait 1-sided printing Holes toward the left side of the tray Automatic 2–sided printing Holes toward the right side of the tray Chapter 2 Paper trays ENWW
Load the 3,500-sheet high-capacity tray The 3,500-sheet high-capacity tray supports only A4 and Letter-size paper. 1. Open the right and left sides of the tray. 2. On each side, adjust the paper-size lever to the correct position for the paper you are using.
3. Load full reams of paper into each side of the tray. The right side holds 1,500 sheets of paper. The left side holds 2,000 sheets of paper. NOTE: For best results, load full reams of paper. Avoid dividing reams into smaller sections. 4. 28 Close the right and left sides of the tray.
Configure the default staple location 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: 3. ● Stapler/Stacker Settings ● Stapling Select a staple location from the list of options, and then touch the Save button. The following options are available: ● None ● Top left ● Top right ● Two left ● Two right ● Two top ● Two top or left NOTE: For documents with portrait orientation, the staples are on the left.
● Three top ● Three bottom NOTE: For documents with portrait orientation, the holes are on the left. For documents with landscape orientation, the holes are on the top.
3 Parts, supplies, and accessories ● Order parts, accessories, and supplies ● Replace the toner cartridges ● Replace the imaging drums For more information: In the US, go to www.hp.com/support/colorljM855. Outside the US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then select Search.
Order parts, accessories, and supplies Ordering Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter the product IP address or host name in the address/URL field.
Item Description Self-replacement options Part number 1x3,500 Sheet high-capacity input tray 3,500-sheet high-capacity input tray Mandatory C1N64A Booklet Maker/Finisher Booklet maker (available in Europe, the Middle East, Africa, and AsiaPacific Countries/Regions) Mandatory A2W83A Booklet Maker with 2/3 hole punch Booklet maker with 2/3 hole punch (available in North America and Latin America) Mandatory A2W84A Booklet Maker with 2/4 hole punch Booklet maker with 2/4 hole punch (available i
Accessories 34 Item Description Part number 1x500-sheet feeder (available in Europe, the Middle East, Africa, and Asia-Pacific Countries/Regions) Input accessory with one 500-sheet tray, and a storage cabinet and stand. C2H56A HP LaserJet 3x500 Sheet Feeder Stand Input tray accessory with three 500-sheet trays.
Replace the toner cartridges The product uses four colors and has a different toner cartridge for each color: black (K), cyan (C), magenta (M), and yellow (Y). The product also has four imaging drums that are separate from the toner cartridges. The toner cartridges are above the imaging drums. The toner cartridges and imaging drums are inside the front door. A toner cartridge and its associated imaging drum are replaced independently of each other.
36 1. Open the front door. 2. Grasp the handle of the used toner cartridge and pull out to remove it. 3. Remove the new toner cartridge from its protective bag.
4. Hold both sides of the toner cartridge and shake it up and down 5-6 times. 5. Align the toner cartridge with its slot, and then insert the toner cartridge into the product. 6. Close the front door.
Replace the imaging drums The product uses four colors and has a different imaging drum for each color: black (K), cyan (C), magenta (M), and yellow (Y). The product also has four toner cartridges that are separate from the imaging drums. The toner cartridges are above the imaging drums. The toner cartridges and imaging drums are inside the front door. A toner cartridge and its associated imaging drum are replaced independently of each other. This product indicates when the imaging drum life is low.
1. Open the front door. 2. Grasp the handle of the used imaging drum and pull out to remove it. Grasp the blue handle on the top of the imaging drum to support it. 3. Remove the new imaging drum from its protective bag.
40 4. Align the imaging drum with its slot, and then insert the imaging drum into the product. The protective cover on the bottom of the drum automatically slides off as the imaging drum is inserted. Recycle this cover with the used imaging drum. 5. Close the front door.
4 Print ● Print tasks (Windows) ● Print tasks (Mac OS X) ● Store print jobs on the product ● Mobile printing ● Print from the USB port For more information: In the US, go to www.hp.com/support/colorljM855. Outside the US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then select Search.
Print tasks (Windows) How to print (Windows) The following procedure describes the basic printing process for Windows. 42 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then select Properties or Preferences (the name varies for different software programs). 3. Click or tap the tabs in the print driver to configure the available options. 4. Click or tap the OK button to return to the Print dialog box.
Automatically print on both sides (Windows) NOTE: Your print driver might look different than what is shown here, but the steps are the same. 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then select Properties or Preferences (the name varies for different software programs). 3. Click the Finishing tab.
44 4. Select the Print on both sides check box. Click the OK button to close the Document Properties dialog box. 5. In the Print dialog box, click the OK button to print the job.
Manually print on both sides (Windows) NOTE: Your print driver might look different than what is shown here, but the steps are the same. 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then select Properties or Preferences (the name varies for different software programs). 3. Click the Finishing tab.
46 4. Select the Print on both sides check box. Click the OK button to print the first side of the job. 5. Retrieve the printed stack from the output bin, and then place it with the printed-side facing up in Tray 1. 6. If prompted, touch the appropriate control panel button to continue.
Print multiple pages per sheet (Windows) NOTE: Your print driver might look different than what is shown here, but the steps are the same. 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then select Properties or Preferences (the name varies for different software programs). 3. Click the Finishing tab.
48 4. Select the number of pages per sheet from the Pages per sheet drop-down list. 5. Select the correct Print page borders, Page order, and Orientation options. Click the OK button to close the Document Properties dialog box. 6. In the Print dialog box, click the OK button to print the job.
Select the paper type (Windows) NOTE: Your print driver might look different than what is shown here, but the steps are the same. 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then select Properties or Preferences (the name varies for different software programs). 3. Click the Paper/Quality tab.
50 4. From the Paper type drop-down list, click the More... option. 5. Expand the list of Type is: options. 6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and then click the OK button. 8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.
Print tasks (Mac OS X) How to print (Mac OS X) The following procedure describes the basic printing process for Mac OS X. 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. Open the menus drop-down list or click Show Details, and then select other menus to adjust the print settings. 4. Click the Print button. Automatically print on both sides (Mac OS X) NOTE: This feature is available if you install the HP print driver.
3. Open the menus drop-down list or click Show Details, and then click the Layout menu. 4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet. 5. In the Layout Direction area, select the order and placement of the pages on the sheet. 6. From the Borders menu, select the type of border to print around each page on the sheet. 7. Click the Print button. Select the paper type (Mac OS X) ENWW 1.
Store print jobs on the product Create a stored job (Windows) You can store jobs on the product so you can print them at any time. NOTE: 54 Your print driver might look different than what is shown here, but the steps are the same. 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then select Properties or Preferences (the name varies for different software programs). 3. Click the Job Storage tab.
4. Select a Job Storage Mode option. ● Proof and Hold: Print and proof one copy of a job, and then print more copies. ● Personal Job: The job does not print until you request it at the product control panel. For this job-storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal identification number (PIN) to the job, you must provide the required PIN at the control panel. If you encrypt the job, you must provide the required password at the control panel.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job name. Select which option to use if another stored job already has that name: 6. ● Use Job Name + (1-99): Append a unique number to the end of the job name. ● Replace Existing File: Overwrite the existing stored job with the new one. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.
5. ● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the product memory so you can print it again later. ● Stored Job: Store a job on the product and allow other users to print the job at any time. If you assign a personal identification number (PIN) to the job, the person who prints the job must provide the required PIN at the control panel. To use a custom user name or job name, click the Custom button, and then enter the user name or the job name.
Mobile printing HP offers multiple Mobile and ePrint solutions to enable wireless printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To determine the best choice, go to www.hp.com/go/ LaserJetMobilePrinting (English only).
3. Select the option to enable Web Services. NOTE: Enabling Web Services might take several minutes. 4. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process. HP ePrint software The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP ePrint-capable product. This software makes it easy to find HP ePrint-enabled products that are registered to your HP Connected account.
AirPrint Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to the product from an iPad, iPhone (3GS or later), or iPod touch (third generation or later) in the following applications: ● Mail ● Photos ● Safari ● iBooks ● Select third-party applications To use AirPrint, the product must be connected to the same wireless network as the Apple device.
Print from the USB port This product features easy-access USB printing, so you can quickly print files without sending them from a computer. The product accepts standard USB flash drives in the USB port on the front of the product. You can print the following types of files: ● .pdf ● .prn ● .pcl ● .ps ● .cht Enable the USB port for printing Before you can use this feature, you must enable the USB port. Use the following procedure to enable the port from the product control-panel menus: 1.
62 Chapter 4 Print ENWW
5 Manage the product ● HP Embedded Web Server ● HP Utility for Mac OS X ● HP Web Jetadmin ● Economy settings ● Product security features ● Software and firmware updates For more information: In the US, go to www.hp.com/support/colorljM855. Outside the US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then select Search.
HP Embedded Web Server Use the HP Embedded Web Server to manage printing functions from your computer instead of the product control panel.
HP Utility for Mac OS X Use the HP Utility for Mac OS X to check product status or to view or change product settings from your computer. You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP/IP-based network. Open HP Utility From the Finder, click Applications, click Hewlett-Packard, and then click HP Utility. If HP Utility is not included in the Utilities list, use the following procedure to open it: 1.
Menu Item Description Update Firmware Transfers a firmware update file to the product. NOTE: This option is available only after you open the View menu and select the Show Advanced Options item. Commands Sends special characters or print commands to the product after the print job. NOTE: This option is available only after you open the View menu and select the Show Advanced Options item.
HP Web Jetadmin HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
Economy settings ● Optimize speed or energy usage ● Set Sleep mode ● Set the Sleep Schedule Optimize speed or energy usage By default the product stays warm between jobs to optimize speed and print the first page of jobs faster. To conserve energy, set the product to cool between jobs. The product has four incremental settings to optimize for speed or energy usage. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: 3.
4. Touch the Save button. 5. Open the Date/Time menu and configure the following settings: ● Date/Time ● Time Zone If you are in an area that uses daylight savings time, select the Adjust for Daylight Savings box. 6. Touch the Save button. 7. Touch the back-arrow button to return to the Administration screen. 8. Open the following menus: 9. ● General Settings ● Energy Settings ● Sleep Schedule Touch the Add button, and then select the type of event to schedule: Wake or Sleep. 10.
Product security features ● Security statements ● IP Security ● Sign in to the product ● Assign a system password ● Encryption support: HP High Performance Secure Hard Disks Security statements The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product. For in-depth information about HP's secure imaging and printing solutions, visit www.hp.
5. Enter the password in the New Password field, and then enter it again in the Verify Password field. NOTE: If you are changing an existing password, you must first enter the existing password in the Old Password field. 6. Click the Apply button. Make note of the password and store it in a safe place. Encryption support: HP High Performance Secure Hard Disks The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting product performance.
Software and firmware updates HP regularly updates features that are available in the product firmware. To take advantage of the most current features, update the product firmware. Download the most recent firmware update file from the Web: In the US, go to www.hp.com/support/colorljM855. Click Drivers & Software. Outside the US, follow these steps: 72 1. Go to www.hp.com/support. 2. Select your country/region. 3. Click Drivers & Software. 4.
6 Solve problems ● Restore factory-set defaults ● Control panel help system ● A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel ● Product does not pick up paper or misfeeds ● Clear jams ● Improve print quality ● Solve wired network problems For more information: In the US, go to www.hp.com/support/colorljM855. Outside the US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting.
Restore factory-set defaults 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: 3. ● General Settings ● Restore Factory Settings A verification message advises that completing the reset function might result in loss of data. Touch the Reset button to complete the process. NOTE: 74 The product restarts automatically after the reset operation completes.
Control panel help system The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. Some Help screens include animations that guide you through procedures, such as clearing jams.
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel Cartridge is low: The product indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now. Cartridge is very low: The product indicates when the toner cartridge level is very low. Actual toner cartridge life remaining may vary.
Order supplies ENWW Order supplies and paper www.hp.com/go/suresupply Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter the product IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies.
Product does not pick up paper or misfeeds ● The product does not pick up paper ● The product picks up multiple sheets of paper ● The document feeder jams, skews, or picks up multiple sheets of paper The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of paper for your job. 3.
ENWW ● The paper guides must be touching the sides of the paper stack to work correctly. Make sure that the paper stack is straight and the guides are against the paper stack. ● The document feeder input tray or output bin might contain more than the maximum number of pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin. ● Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path.
Clear jams Auto-navigation for clearing jams The auto-navigation feature assists you in clearing jams by providing step-by-step instructions on the control panel. When you complete a step, the product displays instructions for the next step until you have completed all steps in the procedure. Experiencing frequent or recurring paper jams? To reduce the number of paper jams, try these solutions. 80 1. Use only paper that meets HP specifications for this product. 2.
Clear jams in Tray 1, the right door, and the fuser Clear jams in Tray 1, the right door, and the fuser by opening the right door of the product. Use the following procedure to check for paper in all possible jam locations inside the right door. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Open the right door. 2. If paper is jammed in Tray 1, gently pull the paper from the bottom of the right door.
82 3. Check for paper in the duplex-printing path inside the right door. If paper is near the top of the duplex-printing path, gently pull it out to remove it. 4. Lift the jam-access cover at the bottom of the duplex printing path, and remove any jammed paper. 5. Lift the green handle on the transfer-access panel and open the panel.
6. Gently pull out any jammed paper. 7. Close the transfer-access panel.
8. If paper is jammed in the fuser, lift the jamaccess cover on top of the fuser, and gently pull out the paper. WARNING! The fuser can be hot while the product is in use. 9. 84 Close the right door.
Clear jams in Tray 2 Use the following procedure to check for paper in all possible jam locations related to Tray 2. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Open the right door. 2. Lift the green handle on the transfer-access panel and open the panel. 3. Gently pull out any jammed paper.
86 4. Close the transfer-access panel. 5. Close the right door. 6. Pull the tray completely out of the product by pulling and lifting it up slightly.
7. Remove any jammed or damaged sheets of paper. 8. Remove any paper from the feed rollers inside the product. 9. Reinsert and close the tray.
Clear jams in the 3x500-sheet feeder and the lower-right door Use the following procedure to check for paper in all possible jam locations related to the 3x500-sheet feeder. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 88 1. Open the lower-right door. 2. Gently pull out any jammed paper. 3. Close the lower-right door.
4. Open the tray. NOTE: The message on the product control panel indicates which tray has the jam. The following steps show removing a jam from the top tray, but the procedure is the same for all three trays. 5. Remove any jammed or damaged sheets of paper. 6. Close the tray.
Clear jams in the 3,500-sheet high-capacity input tray and the lower-right door Use the following procedure to check for paper in all possible jam locations related to the 3,500-sheet highcapacity tray. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Open the right and left trays. NOTE: You do not need to open both trays at the same time. 90 2. Remove the paper from the trays and discard any damaged sheets. 3.
4. If jammed paper is in the feed area, pull it down to remove it. 5. Push up on the jam-access plate to close it. 6. Load full reams of paper into each side of the tray. The right side holds 1,500 sheets of paper. The left side holds 2,000 sheets of paper. NOTE: For best results, load full reams of paper. Avoid dividing reams into smaller sections.
92 7. Close the right and left trays. 8. Open the jam-access door on the right side of the high-capacity tray cabinet.
9. Remove any jammed paper. 10. Close the jam-access door on the right side of the high-capacity tray cabinet. NOTE: If after clearing the jam the product control panel displays a message that there is no paper in the tray or the tray is over filled, remove the tray and look behind it for any remaining paper. Clear output jams in the output-accessory bridge The output-accessory bridge is installed on products with an optional finishing accessory.
94 1. Lift the latch on the top cover of the outputaccessory bridge and open the top cover. 2. Gently pull the jammed paper to remove it. 3. Close the top cover of the output-accessory bridge.
Clear jams in the stapler/stacker accessory or the stapler/stacker with hole punch accessory The procedures to clear paper jams and staple jams in the stapler/stacker accessory and the stapler/stacker with hole punch accessory are similar. Use the following procedures to check for jams in all possible locations inside the finishing accessory. When a jam occurs, the control panel displays an animation that assists in clearing the jam.
3. Hole punch models only: Turn the knob to align the arrows. 4. Hole punch models only: Lift the hole-punch unit. 5. Hole punch models only: If paper is jammed in the bottom of the hole-punch unit, carefully remove it. NOTE: 96 Do not close the hole-punch unit yet.
6. Lift the jam access cover for the output slot, and gently remove any jammed paper. 7. Remove all paper from the top left door area. 8. Hole punch models only: Close the hole-punch unit. NOTE: Ensure the arrows on the hole punch are positioned as shown in the graphic.
9. Hole punch models only: Close the hole-punch door. 10. Close the top left door. Clear Stapler 1 jams in the stapler/stacker 1. 98 Lift the jam access cover for the output slot, and gently remove any jammed paper.
2. Wait three seconds, and then open the front left door. 3. Pull the staple cartridge up and out to remove it. 4. Lift up the metal handle on the front of the staple cartridge.
5. Remove any jammed staples from the staple cartridge. 6. Push down the metal handle on the front of the staple cartridge.
7. Insert the staple cartridge. Press down on the top of the staple cartridge until it clicks into place. 8. Close the front left door. Clear stapler/stacker connection jams (hole-punch models only) 1. Open the top left door.
2. Open the hole-punch door. 3. Turn the knob to align the arrows. 4. Lift the hole-punch unit.
5. If paper is jammed in the bottom of the holepunch unit, carefully remove it. NOTE: Do not close the hole-punch unit yet. 6. Remove all paper from the top left door area. 7. Close the hole-punch unit. NOTE: Ensure the arrows on the hole punch are positioned as shown in the graphic.
8. Close the hole-punch door. 9. Close the top left door.
Clear jams in the booklet maker accessory or the booklet maker with hole punch accessory The procedures to clear paper jams and staple jams in the booklet maker accessory and the booklet maker with hole punch accessory are similar. Use the following procedures to check for jams in all possible locations inside the finishing accessory. When a jam occurs, the control panel displays an animation that assists in clearing the jam. Only the booklet maker with hole punch accessory is shown in the following tasks.
3. Hole punch models only: Turn the knob to align the arrows. 4. Hole punch models only: Lift the hole-punch unit. 5. Hole punch models only: If paper is jammed in the bottom of the hole-punch unit, carefully remove it. NOTE: Do not close the hole-punch unit yet.
6. Lift the jam access cover for the output slot, and gently remove any jammed paper. 7. Remove all paper from the top left door area. 8. Hole punch models only: Close the hole-punch unit. NOTE: Ensure the arrows on the hole punch are positioned as shown in the graphic.
9. Hole punch models only: Close the hole-punch door. 10. Close the top left door. Clear Stapler 1 jams in the booklet maker 1. Lift the jam access cover for the output slot, and gently remove any jammed paper.
2. Wait three seconds, and then open the front left door. 3. Pull the staple cartridge up and out to remove it. 4. Lift up the metal handle on the front of the staple cartridge.
5. Remove any jammed staples from the staple cartridge. 6. Push down the metal handle on the front of the staple cartridge.
7. Insert the staple cartridge. Press down on the top of the staple cartridge until it clicks into place. 8. Close the front left door. Clear front left door jams in the booklet maker 1. Open the front left door.
2. Hole punch models only: Open the top left door. 3. Hole punch models only: Open the hole-punch door. 4. Hole punch models only: Turn the knob to align the arrows.
5. Hole punch models only: Lift the hole-punch unit. 6. Hole punch models only: If paper is jammed in the bottom of the hole-punch unit, carefully remove it. 7. Hole punch models only: Close the hole-punch unit. NOTE: Ensure the arrows on the hole punch are positioned as shown in the graphic.
8. Hole punch models only: Close the hole-punch door. 9. Hole punch models only: Close the top left door. 10. Move the lower jam-release lever to the right, and then remove any paper. Move the lower jamrelease handle to the left.
11. Move the upper jam-release lever to the right, and then remove any paper. Move the upper jamrelease handle to the left. 12. Open the lower booklet door. 13. Turn the small jam-release knob counterclockwise.
14. Press the large jam-release knob, and then turn it clockwise. 15. Remove all paper from the lower booklet door area.
16. Close the lower booklet door. 17. Close the front left door. Clear stapler 2 or 3 jams in the booklet maker 1. Open the front left door.
2. Move the lower jam-release lever to the right, and then remove any paper. Move the lower jamrelease handle to the left. 3. Grasp the green handle and pull the staple carriage out. 4. Pull the green handle of the stapler unit toward you and rotate it upward. Push the handle in to lock it in the open position.
5. Grasp the edges of each staple cartridge and firmly pull up to remove the staple cartridges from the staple cartridge unit. 6. Press down on the jam-release at the back of the saddle-staple cartridge, push up on the plate at the front of the cartridge, and then remove any jammed staples. 1 3 7. 2 Press down on the front of the saddle-staple cartridge close it.
8. Insert the staple cartridges. 9. Pull the handle of the staple cartridge unit toward you and rotate it downward to its original position. Lock it into position by pushing in the handle.
10. Push the saddle-stitch carriage in. NOTE: If the saddle-stitch carriage does not easily slide into the finisher, the staple unit is not closed properly. Pull the saddle-stitch carriage out of the finisher and reseat the stapler unit. 11. Close the front left door.
Improve print quality If the product is having print-quality problems, try the following solutions in the order presented to resolve the issue.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Finishing menu. 4. Select a type from the Media Type drop-down list. 5. Click the Print button. Check toner-cartridge status Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status of other replaceable maintenance parts. Step one: Print the supplies status page 1.
3. Touch the Start button to start the calibration process. A Calibrating message will display on the product control panel. The calibration process takes a few minutes to complete. Do not turn the product off until the calibration process has finished. 4. Wait while the product calibrates, and then try printing again.
Step two: Check the environment The environment can directly affect print quality and is a common cause for print-quality or paper-feeding issues. Try the following solutions: ● Move the product away from drafty locations, such as open windows or doors, or air-conditioning vents. ● Make sure the product is not exposed to temperatures or humidity outside of product specifications. ● Do not place the product in a confined space, such as a cabinet. ● Place the product on a sturdy, level surface.
6. ● None: No color theme is used. ● Custom Profile: Select this option to use a custom input profile to accurately control color output (for example, to emulate a specific HP Color LaserJet product). Download custom profiles from www.hp.com. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job. Change the color options 1. From the software program, select the Print option. 2.
HP UPD PS driver HP UPD PCL 5 HP UPD PCL 6 ● Recommended for printing with Adobe® software programs or with other highly graphics-intensive software programs ● Provides support for printing from postscript emulation needs, or for postscript flash font support ● Recommended for general office printing in Windows environments ● Compatible with previous PCL versions and older HP LaserJet products ● The best choice for printing from third-party or custom software programs ● The best choice when op
Solve wired network problems Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page from the product control panel and locate the product IP address that is listed on this page.
a. Open a command-line prompt on your computer. For Windows, click Start, click Run, type cmd, and then press Enter. b. Type ping followed by the IP address for your product. For Mac OS X, open the Network Utility, and then supply the IP address in the correct field in the Ping pane. c. 2. If the window displays round-trip times, the network is working.
130 Chapter 6 Solve problems ENWW
Index Symbols/Numerics 3,500-sheet high-capacity input tray clear jams 90 3,500-sheet high-capacity tray loading 27 3x500-sheet feeder jams 88 3x500-sheet trays loading 23 A accessories ordering 32 part number 34 AirPrint 60 B bins, output locating 5 Bonjour identifying 64 booklet maker delivery guides, locating 11 front left door, locating 11 hole punch, locating 11 jams 105 output bins, locating 11 output slot, locating 11 part number 34 staple jams 108, 117 stapler, locating 11 top left door, locating
HP Utility for Mac Bonjour 65 features 65 HP Utility, Mac 65 HP Web Jetadmin 67 HP Wireless Direct printing 58 I imaging drums components 38 locating 5 replacing 38 interface ports locating 7 Internet Explorer, versions supported HP Embedded Web Server 64 IP Security 70 IPsec 70 J jams 3,500-sheet high-capacity input tray 90 3x500-sheet feeder 88 auto-navigation 80 booklet maker 105 causes of 80 fuser 81 output-accessory bridge 93 right door 81 staple in hole punch accessory 98 stapler/stacker 95, 101, 111
power switch locating 5 print on both sides Mac 52 Windows 45 printing from USB storage accessories 61 stored jobs 57 printing on both sides settings (Windows) 43 R replacement parts part numbers 32 replacing imaging drums 38 toner cartridges 35 restore factory settings 74 right door jams 81 locating 5 RJ-45 port locating 7 S security encrypted hard disk 71 serial number locating 6 settings restore factory 74 Sign in control panel 70 Sign In button locating 8 Sign Out button locating 8 Sleep button locating
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