HP EliteBook 8560w Mobile Workstation Maintenance and Service Guide
© Copyright 2012 Hewlett-Packard Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Core, and Centrino are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................................................ 1 2 External component identification ................................................................................................................ 7 Top ....................................................................................................................................................... 7 TouchPad ..............
Drive handling ................................................................................................... 43 Grounding guidelines ......................................................................................................... 44 Electrostatic discharge damage ........................................................................ 44 Packaging and transporting guidelines ............................................. 45 Workstation guidelines ...............................................
Service access cover latch .............................................................................................. 115 Battery latch ..................................................................................................................... 117 Security lock .................................................................................................................... 119 Display panel .....................................................................................................
Power cord set requirements .................................................................................................................... 154 Requirements for all countries and regions ...................................................................................... 154 Requirements for specific countries and regions ............................................................................. 155 9 Recycling .....................................................................................
1 Product description Category Description Product Name HP EliteBook 8560w Mobile Workstation Processors Intel® Core™i7 processors i7-2860QM, 2.50GHz (Turbo up to 3.60GHz), quad-core processor, 8MB L3 Cache, 8 threads, 45W i7-2820QM, 2.30GHz (Turbo up to 3.40GHz), quad-core processor, 8MB L3 Cache, 8 threads, 45W i7-2760QM, 2.40GHz (Turbo up to 3.50GHz), quad-core processor, 6MB L3 Cache, 8 threads, 45W i7-2720QM, 2.20GHz (Turbo up to 3.
Category Description 39.6 cm (15.6 in) HD+ AG LED WVA with webcam 39.6 cm (15.6 in) FHD AG LED WVA 39.6 cm (15.6 in) FHD AG LED WVA with webcam (for use with HP lt2510 EV-DO/LTE Mobile Broadband Module) 39.6 cm (15.6 in) FHD RGB UWVA display assembly with DreamColor 39.6 cm (15.6 in) FHD AG RGB LED UWVA Dream Color 39.6 cm (15.
Category Description Supports the following 6.35 cm (2.5 in) solid-state drives: Upgrade bay ● 256 GB ● 128 GB Fixed (removal of 1 screw required) Customer-accessible Serial ATA Supports 500 GB, 7200 rpm drive Supports the following 12.
Category Description Integrated WWAN options by way of wireless module: ● HP un2430 EV-DO/HSPA Mobile Broadband Module supporting GPS (After Market Option available) ● HP hs2340 HSPA+ Mobile Broadband Module supporting GPS (After Market Option not available) ● HP lt2510 EV-DO/LTE Mobile Broadband Module (available only for the 39.6 cm (15.
Category Description Backlit full-size keyboard with separate numeric keypad and TouchPad scroll zone (select models only) Dual point (pointing stick and TouchPad) with 3 pointing stick buttons, 3 TouchPad buttons, and scroll zone Spill-resistant design, DuraKey coating Chemically strengthened glass cover on TouchPad Taps and gestures enabled by default: 2-finger scrolling, 2-finger zoom (pinch) Four launch buttons (QuickWeb/browser, wireless on/off, calculator, and mute volume) Power requirements AC ada
Category Description Web download: SRDVD Red Hat Enterprise Linux (RHEL) SRDVD SuSE Linux Enterprise (SLED) Restore Media: Windows 7 Professional 64 Windows 7 Professional 32 Windows 7 Home Premium 64 DRDVD Windows 7 Windows Vista Home Basic 32 (available to service only) Windows XP Professional 64 (available to service only) DRDVD Windows Vista (available to service only) Web-only support: Windows XP Professional 32 Windows XP Professional 64 Windows Vista Business 32 Windows Vista Business 64 Windows Vis
2 External component identification Top TouchPad Component Description (1) Left pointing stick button Functions like the left button on an external mouse. (2) Center pointing stick button Functions like the center button on an external mouse. (3) Pointing stick Moves the pointer and selects or activates items on the screen. (4) Right pointing stick button Functions like the right button on an external mouse. (5) Right TouchPad button Functions like the right button on an external mouse.
Lights Component (1) Description TouchPad on/off light ● Off: The TouchPad is on. ● Amber: The TouchPad is off. (2) Caps lock light On: Caps lock is on. (3) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. (4) Num lock light On: Num lock is on. NOTE: When the num lock light is on, the numeric functions on the integrated numeric keypad are available.
Buttons and fingerprint reader Component Description (1) TouchPad on/off button Turns the TouchPad on and off. (2) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Component (5) Description QuickWeb button ● When the computer is off or in Hibernation, press the button to open HP QuickWeb. ● When the computer is in Microsoft Windows, press the button to open the default Web browser. ● When the computer is in HP QuickWeb, press the button to open the default Web browser. NOTE: For more information, refer to “HP QuickWeb” in this guide and to the HP QuickWeb software Help.
Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) Function keys Execute frequently used system functions when pressed in combination with the fn key. (3) fn key Executes frequently used system functions when pressed in combination with a function key, or the esc key. (4) Windows logo key Displays the Windows Start menu. (5) Windows applications key Displays a shortcut menu for items beneath the pointer.
Front Component Description (1) ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. ● Amber: All wireless devices are off. ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ● Amber: A battery is charging. ● White: A battery is close to full charge capacity.
Right Component (1) Description Audio-out (headphone) jack Produces sound when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety and Environmental Notices. NOTE: When a device is connected to the headphone jack, the computer speakers are disabled.
Left Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) RJ-45 (network) jack Connects a network cable. (3) Vents (2) Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
Display Component Description (1) Turns off the display or initiates Sleep if the display is closed while the power is on. Internal display switch NOTE: The display switch is not visible from the outside of the computer. (2) WLAN antennas (3)* Send and receive wireless signals to communicate with wireless local area networks (WLAN). (3) WWAN antennas (2)* Send and receive wireless signals to communicate with wireless wide-area networks (WWAN). (4) Internal microphones (2) Record sound.
Rear Component 16 Description (1) RJ-11 (modem) jack (select models only) Connects a modem cable. (2) Power connector Connects an AC adapter.
Bottom Component Description (1) Battery bay Holds the battery. (2) SIM slot Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay. (3) Battery release latch Releases the battery from the battery bay. (4) Accessory battery connector Connects an optional accessory battery. (5) Docking connector Connects an optional docking device. (6) Bottom cover release latch Releases the bottom cover from the computer.
Component Description (8) Bluetooth compartment Contains a Bluetooth device (select models only). (9) Wireless and memory module compartments, and hard drive bay Contains the hard drive, the wireless LAN module slot, and the memory module slot. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. ● Product name (1). This is the product name affixed to the front of the computer. ● Serial number (2). This alphanumeric identifier is unique to each product. ● Product part number (3). This identifier provides specific information about the product's hardware components.
Computer major components 20 Chapter 3 Illustrated parts catalog
Item Description (1) 39.6-cm (15.
Item Description Spare part number For use in Norway 652682-091 Backlit keyboard, for use in Norway 652683-091 For use in Portugal 652682-131 Backlit keyboard, for use in Portugal 652683-131 For use in Russia 652682-251 Backlit keyboard, for use in Russia 652683-251 For use in Saudi Arabia 652682-171 Backlit keyboard, for use in Saudi Arabia 652683-171 For use in Slovenia 652682-BA1 Backlit keyboard, for use in Slovenia 652683-BA1 For use in South Korea 652682-AD1 Backlit keyboard,
Item Description Spare part number (7) Power button board 652654-001 (8) Fingerprint reader board bracket (included with the fingerprint reader board, spare part number 652681-001) (9) Northbridge chip heat plate (includes replacement thermal material) 652685-001 (10) Fingerprint reader board 652681-001 (11) Modem module (56k v.92 MDC data/fax modem) 628824-001 NOTE: The modem module spare part kit does not include a modem module cable.
Item (18) (19) (20) Description Spare part number i5-2540M, 2.60 GHz (Turbo up to 3.30), dual-core processor, 3 MB L3 cache, 4 threads, 35 W 657410-001 i5-2520M, 2.50 GHz (Turbo up to 3.
Item Description Spare part number (27) Secure Digital (SD) card/USB 2.0 assembly board 652670-001 (28) Power connector (included in the Cable Kit, spare part number 652662-001. For information about Cable Kit contents, see Cable Kit on page 30.) (29) RJ-45 (network) jack (included in the Cable Kit, spare part number 652662-001. For information about Cable Kit contents, see Cable Kit on page 30.
Item (37) (38) (39) 26 Description Spare part number Hard drive upgrade bay (not illustrated) 655547-001 WLAN module Intel Centrino Advanced N 6205, 2x2 a/b/g/n WiFi Adapter 631954-001 Intel Centrino Ultimate-N 6300 802.11 3x3 a/g/n WiFi Adapter 572511-001 Atheros 802.
Display components Item Description (1) Display bezel (2) Spare part number For use on computer models with a webcam 652639-001 For use on computer models without a webcam 652640-001 39.6-cm (15.
Item Description (6) WWAN antennas and cables (included in the Cable Kit, spare part number 652662-001. For information about Cable Kit contents, see Cable Kit on page 30.
Plastics Kit Item Description Spare part number Plastics Kit: 652664-001 Plastics Kit (for use in models with the Alcor chip upgrade) 684794-001 (1) Battery cover (2) SD Card blank (3) Optical drive weight saver (4) Display latch button (5) RJ-11 jack cover (6) ExpressCard blank (7) Inverter cover (2 are included—one for models with DreamColor and one for models without DreamColor) Plastics Kit 29
Cable Kit Item 30 Description Spare part number Cable Kit: 652662-001 (1) WWAN antenna (2) WLAN antenna (3) Bluetooth module cable (4) RJ11 connector cable (5) RJ45 connector cable (6) Power connector cable (7) TouchPad cable Chapter 3 Illustrated parts catalog
Mass storage devices Item Description (1) Hard drive bracket (included in the Hard Drive Hardware Kit, spare part number 644694-001) (2) Hard drive Spare part number 750 GB, 7200 rpm 633252-001 500 GB, 7200 rpm 634926-001 320 GB, 7200 rpm, Self Encrypting 626978-001 320 GB, 7200 rpm, 2.
Item (4) Description Spare part number Blu-ray Disc ROM DVD±RW SuperMulti DL Combo Drive 653021-001 Optical drive bracket 652688-001 Upgrade bay bezel (not illustrated) 660578-001 Miscellaneous parts Description Spare part number AC adapters 200-W AC adapter 645154-001 120-W AC adapter 645156-001 150-W AC adapter 646212-001 Power cords: 32 For use in Argentina 490371-D01 For use in Australia 490371-011 For use in Brazil 490371-202 For use in Bulgaria 490371-021 For use in Denmark
Description Spare part number Power cord for use in Denmark (3-prong) 491683-081 Power cord for use in Switzerland (3-prong) 491683-111 Power cord for use in Thailand (3-prong) 491683-201 Power cord for use in Brazil (3-prong)(3-prong) 491683-202 Power cord for use in Japan (3-prong) 491683-291 Power cord for use in the People's Republic of China (3-prong) 491683-AA1 Power cord for use in Taiwan (3-prong) 491683-AB1 Power cord for use in India (3-prong) 491683-D61 Power cord for use in Sau
34 Description Spare part number HP keyed cable lock 626729-001 Screw Kit 652661-001 ● Phillips M2.0×5.0 captive screw ● Black Phillips M2.5×12.0 captive screw ● Silver Phillips M2.5×12.0 captive screw ● Phillips M2.0×7.0 captive screw ● Phillips M2.0×4.0 screw ● Phillips M3.0×3.0 screw ● Phillips M2.5×5.0 screw ● Phillips M2.5×3.0 screw ● Phillips M2.0×3.0 screw ● Black Phillips M2.5×6.0 screw ● Black Phillips M2.0×5.0 screw ● HM2.5×6.0 hex screw lock ● Torx 8M2.5×7.
Sequential part number listing Spare part number Description 390632-001 Mouse, optical 434594-001 Mouse, travel, USB 490371-001 Power cord for use in North America (3-pin) 490371-011 Power cord for use in Australia (3-pin) 490371-021 Power cord for use in Europe, the Middle East, and Africa (3-pin) 490371-031 Power cord for use in the United Kingdom and Singapore (3-pin) 490371-061 Power cord for use in Italy (3-pin) 490371-081 Power cord for use in Denmark (3-pin) 490371-111 Power cord f
Spare part number Description 491683-AD1 Power cord for use in South Korea (3-prong) 491683-AR1 Power cord for use in South Africa (3-prong) 491683-BB1 Power cord for use in Israel (3-prong) 491683-D01 Power cord for use in Argentina (3-prong) 491683-D61 Power cord for use in India (3-prong) 537921-001 Bluetooth module 572511-001 Intel Centrino Ultimate-N 6300 802.
Spare part number Description 646212-001 150-W AC adapter 652637-001 System board for use with dual-core processors in all countries and regions except Russia and the People's Republic of China (does not include Alcor chip upgrade; includes replacement thermal material and VGA support bracket) 652638-001 System board for use with quad-core processors in all countries and regions except Russia and the People's Republic of China (does not include Alcor chip upgrade; includes replacement thermal materia
38 Spare part number Description 652675-001 Heat sink with fan (for use in computers with AMD FirePro M5950 and NVIDIA Quadro 1000M graphics cards) 652676-001 AMD FirePro M5950 graphics card (includes replacement thermal material) 652677-001 Heat sink with fan (for use in computers with NVIDIA Quadro 2000M graphics cards) 652680-001 ExpressCard assembly board for use in models without the Alcor chip upgrade 652681-001 Fingerprint reader board (includes fingerprint reader board cable) 652682-001
Spare part number Description 652682-BG1 Keyboard with pointing stick for use in Switzerland (includes keyboard and pointing stick cables) 652682-D61 Keyboard with pointing stick for use in India (includes keyboard and pointing stick cables) 652682-DD1 Keyboard with pointing stick for use in Iceland (includes keyboard and pointing stick cables) 652682-DJ1 Keyboard with pointing stick for use in Greece (includes keyboard and pointing stick cables) 652682-DW1 Keyboard with pointing stick for use in
40 Spare part number Description 652683-D61 Backlit keyboard with pointing stick for use in India (includes keyboard and pointing stick cables) 652683-DD1 Backlit keyboard with pointing stick for use in Iceland (includes keyboard and pointing stick cables) 652683-DJ1 Backlit keyboard with pointing stick for use in Greece (includes keyboard and pointing stick cables) 652683-DW1 Backlit keyboard with pointing stick for use in Africa - French/Arabic (includes keyboard and pointing stick cables) 6526
Spare part number Description 660578-001 Upgrade bay bezel 665116-002 i7-2670QM, 2.20 GHz (Turbo up to 3.10 GHz), processor 6 MB L3 Cache, 8 threads, 45 W (not configurable with iAMT) 666173-002 i7-2640M, 2.80 GHz (Turbo up to 3.40 GHz), processor 3 MB L3 Cache, 8 threads, 45 W 666174-002 i7-2760QM, 2.40 GHz (Turbo up to 3.30 GHz), processor 6 MB L3 Cache, 8 threads, 45 W 666175-002 i7-2860QM, 2.50 GHz (Turbo up to 3.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers ● Torx 9 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 95 screws and screw locks, in 15 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. ● Product name (1).
Battery Description Spare part number 8-cell, 83-Wh Li-ion battery 632427-001 8-cell, 75-Wh Li-ion battery 632425-001 9-cell, 73-Wh Li-ion extended life battery 634089-001 9-cell, 100-Wh Li-ion ultra-capacity extended life battery 634087-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
SIM NOTE: If there is a SIM inserted in the SIM slot, it must be removed before disassembling the computer. Be sure that the SIM is reinserted in the SIM slot after reassembling the computer. Before removing the SIM, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Service access cover Description Spare part number Service access cover 652648-001 Before removing the service access cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Expansion memory modules NOTE: Expansion memory slots are located in a compartment on the bottom of the computer. A computer having a system board with spare part number 652637-001, 656213-002, 684318-001, or 684320-001 has two memory module slots, which are called primary memory slots in this MSG. When you add or replace memory modules, slot 1 must be populated before slot 2 is populated.
3. Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a primary expansion memory module.
RTC battery Description Spare part number RTC battery 652650-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4.
WLAN module CAUTION: The WLAN module and the WWAN module are not interchangeable. Description Spare part number Atheros 802.11 3x3 a/g/n WiFI Adapter 630435-001 Intel Centrino Ultimate-N 6300 802.11 3x3 a/g/n WiFi Adapter 572511-001 Intel Centrino Advanced N 6205, 2x2 a/b/g/n WiFi Adapter 631954-001 Before removing the WLAN module, follow these steps: 1. Shut down the computer.
4. Remove the WLAN module (5) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch (6) to prevent incorrect insertion. Reverse this procedure to install the WLAN module.
WWAN module CAUTION: The WWAN module and the WLAN module are not interchangeable. Description Spare part number HP hs2340 HSPA+ Mobile Broadband Module 632155-001 HP un2430 EV-DO/HSPA Mobile Broadband Module 634400-001 HP lt2510 EV-DO/LTE Mobile Broadband Module (requires Long Term Evolution panel) 634513-001 Before removing the WWAN module, follow these steps: 1. Shut down the computer.
4. Remove the WWAN module (4) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch (5) to prevent incorrect insertion. Reverse this procedure to install the WWAN module.
Bluetooth module NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kit, spare part number 652662-001. For information about Cable Kit contents, see Cable Kit on page 30. Description Spare part number Bluetooth module 537921-001 Before removing the Bluetooth module, follow these steps: 1. Shut down the computer.
6. Remove the Bluetooth module. Reverse this procedure to install the Bluetooth module.
Hard drive Description Spare part number 750 GB, 7200 rpm hard drive 633252-001 500 GB, 7200 rpm hard drive 634926-001 320 GB, 7200 rpm, Self Encrypting hard drive 626978-001 320 GB, 7200 rpm hard drive, 2.
3. Loosen the two Phillips M2.0×5.0 captive screws (2) that secure the smart card reader door to the computer. 4. Open the smart card reader door until it rests on its hinges (1). 5. Remove three Phillips M2.50×6.0 spring-loaded screws (2) that secure the hard drive to the computer. 6. Grasp the tab on the hard drive, pull the hard drive to the left (3), and remove the hard drive (4) from the hard drive bay.
7. If it is necessary to replace the hard drive bracket, remove the four Phillips M3.0×3.0 hard drive bracket screws (1) from the sides of the hard drive. 8. Lift the bracket (2) straight up to remove it from the hard drive. Reverse this procedure to reassemble and install the hard drive.
Smart card reader Description Spare part number Smart card reader (includes door and cable) 652672-001 Before removing the smart card reader, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Reopen the door (1), and then lift the smart card reader door straight up from the computer (2). 4. If it is necessary to replace the smart card reader, remove the two Phillips M2.0×3.0 screws (1) that secure the smart card reader to the smart card reader door. 5. Slide the smart card reader out of the smart card reader door (2) while allowing the cable to slide out of the door guide (3). Reverse this procedure to reassemble and install the smart card reader.
Optical drive NOTE: All optical drive spare part kits include an optical drive bezel. Description Spare part number DVD-ROM Drive 653019-001 DVD±RW and CD-RW SuperMulti DL Combo Drive 653020-001 Blu-ray Disc ROM DVD±RW SuperMulti DL Combo Drive 653021-001 Blu-ray Disc R/RE DVD±RW SuperMulti DL Drive 653022-001 Upgrade bay bezel (not illustrated) 660578-001 Before removing the optical drive, follow these steps: 1. Shut down the computer.
5. If it is necessary to replace the optical drive bracket, position the optical drive with the rear toward you. 6. Remove the three Phillips M2.0×3.0 screws (1) that secure the optical drive bracket to the optical drive. 7. Remove the optical drive bracket (2). Reverse this procedure to install an optical drive.
Keyboard NOTE: For spare part numbers, see Computer major components on page 20. Before removing the keyboard, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
68 6. Lift the rear edge of the keyboard and then rotate the keyboard (3) forward until it rests upsidedown on top of the TouchPad. 7. Release the ZIF connector for the keyboard cable (1), and then disconnect the cable from the system board (2). 8. Release the ZIF connector for the pointing stick cable (3) and then disconnect the cable from the system board (4). 9. Remove the keyboard (5).
Reverse this procedure to install the keyboard. Primary memory module NOTE: Primary memory is installed under the keyboard. A computer having a system board with spare part number 652637-001, 656213-002, 684318-001, or 684320-001 has two memory slots (primary memory slots). When adding or replacing memory modules, slot 1 must be populated before slot 2 is populated.
2. Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a primary memory module.
Top cover The top covers include TouchPad button and bracket. Description Spare part number For use on computer models with a fingerprint reader 652652-001 Before removing the top cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. 72 Remove the following screws that secure the top cover to the base enclosure: ● Four Torx 9M2.5×4.0 screws in the battery bay (1) ● Three Torx 9M2.0×4.0 screws in the optical drive bay (2) ● Five Torx 9M2.5×6.0 screws from the front edge and middle of the computer (3) ● Three Phillips M2.5×3.
4. Pull up the back edge (1) of the top cover, and then lift the cover (2) away at an angle. Reverse this procedure to install the top cover.
Power button board Description Spare part number Power button board 652654-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Remove the two Torx 9M2.5×4.0 screws (4) that secure the power button board to the top cover and then remove the power button board (5). Reverse this procedure to install the power button board.
Function button board Description Spare part number Function button board (includes cable) 652665-001 Before removing the function button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
5. Disconnect the function button board cable (4) from the function button board. Reverse this procedure to install the function button board.
Fingerprint reader board Description Spare part number Fingerprint reader board (includes bracket) 652681-001 Before removing the fingerprint reader board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Lift the fingerprint reader board (3) from the top cover. Reverse this procedure to install the fingerprint reader board.
TouchPad button board Description Spare part number TouchPad button board (included with top cover, spare part number 652652-001) Before removing the TouchPad button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Lift the TouchPad button board (4) from the top cover. Reverse this procedure to install the TouchPad button board.
VGA port Description Spare part number VGA port 652656-001 Before removing the VGA port, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4.
4. Lift and remove the port from the base enclosure (3). Reverse this procedure to install the VGA port.
Video card fan/heat sink assembly Description Spare part number Video card fan/heat sink assembly for use in computers with AMD FirePro M5950 and NVIDIA Quadro 1000M graphics cards 652675-001 Video card fan/heat sink assembly for use in computers with AMD FirePro M5950 for eSTAR 670940-001 Video card fan/heat sink assembly for use in computers with NVIDIA Quadro 2000M graphics cards 652677-001 Before removing the video card fan/heat sink assembly, follow these steps: 1. Shut down the computer.
5. Lift the video card fan/heat sink assembly from the base enclosure (4). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink (1), (2), (3), and (4) and the system board (5), (6), (7), and (8), each time the heat sink is removed. Replacement thermal material is included with all heat sink and system board spare part kits. Reverse this procedure to install the video card fan/heat sink assembly. NOTE: To properly ventilate the computer, allow at least a 7.
Processor heat sink All heat sink spare part kits include replacement thermal material. Description Spare part number NOTE: The processor heat sink is included with the video card fan/heat sink assembly. Video card fan/heat sink assembly for use in computers with AMD FirePro M5950 and NVIDIA Quadro 1000M graphics cards 652675-001 Video card fan/heat sink assembly for use in computers with NVIDIA Quadro 2000M graphics cards 652677-001 Before removing the processor heat sink, follow these steps: 1.
3. Remove the heat sink (2) from the computer. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the processor heat sink components (1) and system board components (2) each time the processor heat sink is removed. Thermal material is included with all heat sink and processor spare part kits. Reverse this procedure to install the processor heat sink.
Graphics card NOTE: All graphics card spare part kits include replacement thermal material. Description Spare part number NVIDIA Quadro 1000M graphics card 652673-001 NVIDIA Quadro 2000M graphics card 652674-001 AMD FirePro M5950 graphics card 652676-001 Before removing the graphics card, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. Remove the graphics card (2) by sliding it away from the slot at an angle. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the graphics card components (1), (2), (3), and (4) and the system board components (5), (6), (7), and (8), each time the graphics card is removed. Replacement thermal material is included with all graphics card and system board spare part kits. Reverse this procedure to install the graphics card.
Processor NOTE: All processor spare part kits include replacement thermal material. Description Spare part number Intel Core i7 processors, quad-core i7-2860QM, 2.50-GHz (Turbo up to 3.60) processor 8-MB L3 cache, 8 threads 666175-002 i7-2820QM, 2.30-GHz (Turbo up to 3.40) processor 8-MB L3 cache, 8 threads 657414-001 i7-2760QM, 2.40-GHz (Turbo up to 3.50) processor 6-MB L3 cache, 8 threads 666174-002 i7-2720QM, 2.20-GHz (Turbo up to 3.
Remove the processor: 1. Position the computer right-side up, with the front toward you. 2. Use a flat-bladed screwdriver to turn the processor locking screw (1) one-half turn counterclockwise until you hear a click. 3. Lift the processor (2) straight up and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle embossed on the processor slot when you install the processor. Reverse this procedure to install the processor.
Modem module NOTE: The modem module spare part kit does not include a modem module cable. The modem module cable is included in the Cable Kit, spare part number 652662-001. For information about Cable Kit contents, see Cable Kit on page 30. Description Spare part number 56k v.92 MDC data/fax modem module 628824-001 Before removing the modem module, follow these steps: 1. Shut down the computer.
4. Disconnect the modem module cable (3) from the system board. Reverse this procedure to install the modem module.
Audio/USB 3.0 board Description Spare part number Audio/USB 3.0 board (select models only) 652668-001 Before removing the audio/USB 3.0 board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Disconnect the audio/USB 3.0 board (2) from the system board by lifting it out at an angle. Reverse this procedure to install the modem module.
Speakers Description Spare part number Speaker 652669-001 Before removing the speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4.
d. 3. Slide the display latch lock to the left and remove by pulling straight up from the base enclosure (4). Remove the display latch spring buttons: a. In the lower right corner of the base enclosure, remove the two Torx 9M2.0×4.0 screws (1) that secure the display latch spring button to the base enclosure. b. Lift the right display latch spring button (2) straight up from the base enclosure. 4. Remove the tape (1) from the top of the speakers. 5.
6. Remove the four Torx 9M2.0×4.0 screws (3) that secure the speakers to the base enclosure. 7. Remove the speakers (4) from the base enclosure. Reverse this procedure to install the speakers.
Secure Digital (SD) card/USB 2.0 assembly Description Spare part number Secure Digital (SD) card/USB 2.0 assembly 652670-001 Before removing the Secure Digital (SD) card/USB 2.0 board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Lift the assembly up (3) and remove the assembly from the base enclosure at a 45 degree angle (4). Reverse this procedure to install the Secure Digital (SD) card/USB 2.0 assembly.
Northbridge chip heat plate Description Spare part number Northbridge chip heat plate 652685-001 Before removing the Northbridge chip heat plate, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Remove the Northbridge chip heat plate from the system board (2). Reverse this procedure to install the Northbridge chip heat plate.
RJ-45 connector cable NOTE: The RJ-45 connector cable is included in the Cable Kit, spare part number 652662-001. Before removing the RJ-45 connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Remove the RJ-45 connector cable from the base enclosure (3). Reverse this procedure to install the RJ-45 connector cable.
Power connector cable NOTE: The power connector cable is included in the Cable Kit, spare part number 652662-001. Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Remove the power connector cable from the enclosure (3). Reverse this procedure to install the power connector cable.
System board NOTE: All system board spare part kits include replacement thermal material and VGA support bracket. NOTE: Models that support quad-core processors have four memory slots. Models that support dual-core processors have two memory slots.
● WLAN module (see WLAN module on page 54) ● WWAN module (see WWAN module on page 56) ● Processor (see Processor on page 90) ● Graphics card (see Graphics card on page 88) Remove the system board: 1. Position the computer right-side up, with the front toward you. 2. Remove the tape (1) that secures the cabling to the system board. 3. Remove the screws (2) that secure the plastic bracket to the system board, and then remove the bracket (3).
4. Disconnect the power jack (1), the network cable (2), the display cable (3), and the webcam cable (4). 5. Remove the Phillips M2.0×3.0 screw (1) that secures the smart card reader to the system board. 6. Remove the three Torx 9M2.5×4.0 screws (2) that secure the system board to the base enclosure. 7. Remove the two Torx 9M2.0×8.0 screws (3) that secure the system board to the optical drive connector.
8. Remove the system board (4) from the base enclosure. Reverse the preceding procedure to install the system board.
ExpressCard assembly Description Spare part number ExpressCard assembly for use in models without the Alcor chip upgrade 652680-001 ExpressCard assembly for use in models with the Alcor chip upgrade 684793-001 Before removing the ExpressCard assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
2. Remove the Torx 8M2.5×4.0 screw that secures the ExpressCard assembly to the system board. 3. Using a small screwdriver, press to release the latch (1) that secures the assembly to the connector, and then lift the assembly up (2) and off the system board. Reverse this procedure to install the ExpressCard assembly.
RJ-11 connector cable NOTE: The RJ-11 connector cable is included in the Cable Kit, spare part number 652662-001. Before removing the RJ-11 connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
2. Remove the RJ-11 connector cable from the clips and routing channel built into the base enclosure. 3. Remove the RJ-11 connector cable from the base enclosure. Reverse this procedure to install the RJ-11 connector cable.
Service access cover latch NOTE: The service access cover latch is included with the base enclosure assembly, spare part number 652649-001. Before removing the service access cover latch, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Remove the service access cover latch from the base enclosure (2), ensuring that the spring (3) remains intact with the service access cover latch. Reverse this procedure to install the service access cover latch.
Battery latch NOTE: The battery latch is included with the base enclosure assembly, spare part number 652649-001. Before removing the battery latch, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Remove the battery latch from the base enclosure (3). Reverse this procedure to install the battery latch.
Security lock NOTE: The security lock is included with the base enclosure assembly, spare part number 652649-001. Before removing the security lock, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Remove the security lock (2) at an angle from the base enclosure. Reverse this procedure to install the security lock.
Display panel Description Spare part number HD+ WVA display panel 653271-001 FHD WVA display panel for use only with LTE module 653275-001 FHD WVA display panel 653273-001 NOTE: The display panel can be removed separately from the display assembly. Before removing the display panel, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
d. Flex the top (1) of the bezel from the inside edge until it disengages from the display back cover. e. Flex the inside edge of the left side and the right side (2) of the bezel until it disengages from the display back cover. f. Flex the bottom (3) of the bezel from the inside edge until it disengages from the display back cover. g. Remove the display bezel from the display back cover (4). 2. Remove the six Torx 9M2.5×5.0 screws that secure the display panel to the display enclosure. 3.
6. Remove the display panel (2). Reverse this procedure to install the display panel.
Display assembly Description Spare part number 39.6-cm (15.6 in) FHD RGB UWVA LCD display assembly with DreamColor: For use in computer models without webcams 653277-001 For use in computer models with webcams 653278-001 NOTE: It is not necessary to remove the display panel in order to remove the display assembly. However, for access to the webcam module, WLAN module, or WWAN module, you must remove the display panel.
5. Remove the tape from along the back edge of the system board (4). CAUTION: Support the display assembly when removing the display screws in the following steps. Failure to support the display assembly can result in damage to the assembly and other components. 6. Remove the three Torx 9M2.5×6.0 screws (1) from the left hinge bracket and lower right hinge bracket . 7. Remove the Torx 9M2.5×4.0 screw (2) from the upper right hinge bracket. 8. Position the computer with the back toward you. 9.
11. Lift the display assembly (3) straight up from the base enclosure and remove it. 12. If it is necessary to replace the display hinges, remove them from the hinge cover. The left and right display hinges are available using spare part number 652646-001. 13. If it is necessary to remove the cable routing tray, remove the five Phillips M2.0×3.0 screws (1) that secure the cable routing tray to the display enclosure.
14. Pull the tray (2) away from the display enclosure. Remove the end cap (3) from the tray, and then remove the cables (4). 15. If it is necessary to replace the webcam module or ambient light sensor from the display enclosure, release the ZIF connector (1) for the webcam cable and disconnect the cable (2). Then release the ZIF connector (3) for the ambient light sensor cable (4) and disconnect the cable. 16.
17. If it is necessary to replace the webcam/ambient light sensor cable, disconnect the cable from the ambient light sensor board (1), and then remove the cable (2). 18. If it is necessary to replace the WWAN antenna cables, detach the WWAN antenna transceivers (1) from the adhesive on the back cover, and then release the cables from the clips (2) that secure the cables to the display back cover.
19. If it is necessary to replace the WLAN antenna cables, detach the WLAN antenna transceivers (1) from the adhesive on the back cover, and then release the cables from the clips (2) that secure the cables to the display back cover. Reverse this procedure to reassemble and install the display assembly.
5 Computer Setup Starting Computer Setup Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. NOTE: Some of the Computer Setup menu items listed in this guide may not be supported by your computer. NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: 1.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup. 2. Press f10 to enter BIOS Setup. 3. Select the File, Security, Diagnostics, or System Configuration menu. To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions.
Computer Setup menus The menu tables in this section provide an overview of Computer Setup options. NOTE: Some of the Computer Setup menu items listed in this chapter may not be supported by your computer. File menu Select To do this System Information ● View identification information for the computer and the batteries in the system. ● View specification information for the processor, cache and memory size, system ROM, video revision, and keyboard controller version.
Security menu NOTE: Some of the menu items listed in this section may not be supported by your computer. Select To do this Administrator Tools Setup BIOS Administrator Password Set up a BIOS administrator password. User Management (requires a BIOS administrator password) Create New BIOS User Account ● Select from a list of BIOS users. ● Select from a list of ProtectTools users. Password Policy (requires a BIOS administrator password) Revise password policy criteria.
System Configuration menu NOTE: Some of the listed System Configuration options may not be supported by your computer. Select To do this Language Change the Computer Setup language. Boot Options ● Set a Startup Menu delay (in seconds). ● Set the Multiboot Express Boot Popup delay (in seconds). ● Enable/disable Custom Logo (disabled by default). ● Enable/disable Display Diagnostic URL (enabled by default). ● Enable/disable CD-ROM boot (disabled by default).
Select To do this NOTE: model. Availability of these options varies by computer ● Enable/disable secondary battery fast charge (enabled by default). ● Enable/disable HP QuickLook (enabled by default). ● Enable/disable Preboot Authentication on HP QuickLook Boot (enabled by default). ● Enable/disable HP QuickWeb (enabled by default). ● Enable/disable HP QuickWeb: Write Protect (disabled by default). ● Enable/disable Virtualization Technology (select models only; disabled by default).
Select To do this Built-In Device Options ● Enable/disable the wireless button state (enabled by default). ● Enable/disable embedded WLAN device radio (select models only; enabled by default). ● Enable/disable the embedded Bluetooth device radio (enabled by default). ● Enable/disable the Network Interface Controller (NIC) (enabled by default). ● Enable/disable LAN/WLAN switching (disabled by default). ● Set the wake on LAN state.
Select To do this Port Options NOTE: All port options are enabled by default. ● Enable/disable the serial port. ● Enable/disable the parallel port. ● Enable/disable the flash media reader. ● Enable/disable the USB port. CAUTION: Disabling the USB port also disables MultiBay devices and ExpressCard devices on the advanced port replicator. AMT Options ● Enable/disable the 1394 port. ● Enable/disable the ExpressCard slot. ● Enable/disable the smart card slot.
6 Specifications Computer specifications Metric U.S. Length 25.2 cm 9.9 in Width 37.4 cm 14.7 in Height (front to rear) 3.2 to 3.7 cm 1.28 to 1.45 in Weight (equipped with 39.6-cm (15.6-in) HD+ display, NV Graphics, DVD drive, 1-GB DIMM, 160-GB hard drive, WLAN module, 8-cell battery) 2.89 kg 6.37 lbs Dimensions Input power Operating voltage 19.0 V dc @ 4.74 A – 90 W Operating current 4.
Metric Nonoperating U.S. 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 39.6-cm (15.6-in) HD+ display specifications Metric U.S. Height 20.9 cm 8.25 in Width 35.9 cm 14.15 in Diagonal 39.6 cm 15.
39.6-cm (15.6-in) FHD display specifications Metric U.S. Height 20.9 cm 8.25 in Width 35.9 cm 14.15 in Diagonal 39.6 cm 15.6 in Surface treatment Anti-glare Contrast ratio 300:1 (typical) Refresh rate 60 Hz Brightness 220 nits (typical) Dimensions Pixel resolution Pitch 0.179 × 0.
Hard drive specifications 500-GB* 320-GB* 250-GB* Height 9.5 mm 9.5 mm 9.
DVD±RW and CD-RW SuperMulti DL Combo Drive specifications Applicable disc Center hole diameter Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CDROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVDROM (DVD-5, DVD-9, DVD-10, DVD-18), DVDR, DVD-RW, DVD+R, DVD+RW, DVD-RAM CD-R and CD-RW DVD+R, DVD+RW, DVD-R, DVDRW, DVD-RAM 1.5 cm (0.59 in) Disc diameter Standard disc 12 cm (4.72 in) Mini disc 8 cm (3.
Blu-ray Disc ROM DVD±RW SuperMulti DL Combo Drive Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CDTEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVDROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM, HDROM (Single Layer), HD-ROM (Dual Layer), HD DVD-R, HD DVD-R for Dual Layer, HD DVD-RW CD-R and CD-RW DVD+R, DVD+R(9), DVD+RW, DVD-R, DVD-R(9),DVD-RW, DVD-RAM Access t
Blu-ray Disc ROM Combo Drive Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (PhotoCD, CD-EXTRA, Portfolio, CD-R, CDRW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW.
DVD-ROM Drive specifications Applicable disc DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18, CD-ROM (Mode 1 and 2), CD Digital Audio, CD-XA ready (Mode 2, Form 1 and Form 2), CD-I (Mode 2, Form 1 and Form 2), CD-R, CD-RW, Photo CD (single and multisession), CD-Bridge Center hole diameter 1.5 cm (0.59 in) Disc diameter Standard disc 12 cm (4.72 in) Mini disc 8 cm (3.15 in) Disc thickness 1.2 mm (0.047 in) Track pitch 0.
7 Backup and recovery Windows 7 To protect your information, use Windows Backup and Restore to back up individual files and folders, back up your entire hard drive (select models only), create system repair discs (select models only), or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
Note the following when backing up: ● Store personal files in the Documents library, and back it up regularly. ● Back up templates that are stored in their associated programs. ● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to reset your preferences. To create a screen shot: 1. Display the screen you want to save. 2.
Performing a recovery In case of system failure or instability, the computer provides the following tools to recover your files: ● Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up. You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. ● f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image.
NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in Help and Support. Using f11 CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.
6. Select Repair your computer. 7. Follow the on-screen instructions. Windows Vista To protect your information, use the Backup and Restore Center to back up individual files and folders, back up your entire hard drive (select models only), or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
The screen image is added to the document. 4. ● Save the document. When backing up to discs, use any of the following types of discs (purchased separately): CD-R, CD-RW, DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the type of optical drive installed in your computer. NOTE: DVDs and DVDs with double-layer (DL) support store more information than CDs, so using them for backup reduces the number of recovery discs required.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Windows Help and Support for more information. To recover your information using Startup Repair, follow these steps: CAUTION: Using Startup Repair completely erases hard drive contents and reformats the hard drive.
Using a Windows Vista operating system DVD (purchased separately) If you are unable to boot (start up) your computer, you must purchase a Windows Vista operating system DVD to reboot the computer and repair the operating system. Make sure that your most recent backup (stored on discs or on an external drive) is easily accessible. To order a Windows Vista operating system DVD, go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
8 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China CCC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1.
9 Recycling Battery When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for computer battery disposal. Display WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. CAUTION: The procedures in this chapter can result in damage to display components.
Perform the following steps to disassemble the display assembly: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel (3).
4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside-down. 8. Remove all screws that secure the display panel frame to the display panel. 9. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display panel frame.
10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-side up.
15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside-down. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 17. Remove the backlight frame from the display panel.
18. Remove the backlight from the backlight frame. 19. Disconnect the display panel cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel. 22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight.
Index Symbols/Numerics 1394 port, identifying 14 A AC adapter, spare part number 32, 36 ambient light sensor identifying 15 spare part number 28, 40 AMT options 137 AMT Setup Prompt (Ctrl-P) 137 Firmware Progress Event Support 137 Firmware Verbosity 137 Initiate Intel CIRA 137 Terminal Emulation Mode 137 Unconfigure AMT on next boot 137 USB Key Provisioning Support 137 antennas, disconnecting 54, 56 Anti Theft 133 audio, product description 3 audio-in (microphone) jack 13 audio-out (headphone) jack 13 au
front 12 left side 14 rear 16 right side 13 top 7 Computer Setup File menu 132 navigating and selecting 130 restoring factory settings 131 Security menu 133 System Configuration menu 134 computer specifications 138 connector, power 16 connectors, service considerations 43 creating a backup 146 D device configurations 134 disk sanitizer 133 diskette drive, precautions 43 display assembly removal 124 spare part number 21, 40, 124 display bezel removal 121 spare part number 27, 37 display cable kit spare part
audio-out (headphone) 13 network 14 RJ-11 (modem) 16 RJ-45 (network) 14 K keyboard product description 4 removal 67 spare part number 21, 38, 67 keypad, integrated numeric 11 keys esc 11 fn 11 function 11 num lk 11 Windows applications 11 Windows logo 11 L language, changing in Computer Setup 134 latch, battery release 17 legacy support, USB 130, 134 lights battery 12 calculator 8 caps lock 8 drive 12 mute 8 num lock 8 power 8, 12 QuickWeb 8 TouchPad 8 webcam 15 wireless 8, 12 logo nameplate spare part numb
keyboard 4 memory module 2 microphone 3 modem module 3 operating system 5 optical drives 3 pointing devices 4 ports 4 power requirements 5 processors 1 product name 1 security 5 serviceability 6 webcam 3 wireless 3 product name 1 Q QuickWeb button 10 QuickWeb light 8 R recovery partition 149, 152 removal/replacement preliminaries 42 procedures 47 restoring factory settings 132 hard drive 149, 152 security defaults 137 RJ-11 (modem) jack identifying 16 spare part number 23 RJ-11 connector cable removal 113 R
T thermal material, replacement 87 tools required 42 top cover removal 71 spare part number 22, 37, 71 TouchPad button board removal 80 spare part number 80 TouchPad buttons 7 TouchPad light, identifying 8 TouchPad on/off button 7, 9 TouchPad, identifying 7 TPM Embedded Security 133 transporting guidelines 45 TXT (Intel Trusted Execution Technology) 135 U Unified Extensible Firmware Interface (UEFI) mode 134 upgrade bay, identifying 13 USB 3.
