HP Pavilion dv6 Entertainment PC Maintenance and Service Guide
© Copyright 2010 Hewlett-Packard Development Company, L.P. AMD, the AMD Arrow logo, Athlon, Phenom, V-Series, Turion, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Java is a U.S. trademark of Sun Microsystems, Inc. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.
MSG revision history Revision Publication date Description iii
A B iv August 2010 November 2010 MSG revision history ● Updated commodities in the following location: Product description on page 1. ● Added newly supported processors to spare parts listings in the following locations: Computer major components on page 22, Sequential part number listing on page 36, and Processor on page 94.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
vi Safety warning notice
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 8 Identifying hardware ................................................................................................................ 8 Top components ......................................................................................
Drive handling ......................................................................................... 45 Grounding guidelines .............................................................................................. 45 Electrostatic discharge damage .................................................................. 45 Packaging and transporting guidelines ........................................ 47 Component replacement procedures .....................................................................
6 Specifications ............................................................................................................... 105 Computer specifications ........................................................................................................ 105 15.6-inch, SVA display specifications ..................................................................................... 106 Hard drive specifications ............................................................................................
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1 Product description Category Description Product Name HP Pavilion dv6 Entertainment PC 1
2 Category Description Processors ● AMD Phenom II N970 Quad 2.20-GHz processor (2.0-MB L2 cache, 1333-MHz FSB, 35W, 3.6 gigatransfers/second) ● AMD Phenom II N950 Quad 2.10-GHz processor (2.0-MB L2 cache, 1333-MHz FSB, 35W, 3.6 gigatransfers/second) ● AMD Phenom II N930 Quad 2.00-GHz processor (2.0-MB L2 cache, 1333-MHz FSB, 35W, 3.6 gigatransfers/second) ● AMD Phenom II N870 Triple 2.30-GHz processor (1.5-MB L2 cache, 1333-MHz FSB, 35W, 3.6 gigatransfers/second) ● AMD Phenom II N850 Triple 2.
Category Chipset Description ● AMD Turion II N570 Dual 2.70-GHz processor (2.0-MB L2 cache, 1066-MHz FSB, 35W 3.6 gigatransfers/second) ● AMD Turion II N550 Dual 2.60-GHz processor (2.0-MB L2 cache, 1066-MHz FSB, 35W 3.6 gigatransfers/second) ● AMD Turion II N530 Dual 2.50-GHz processor (2.0-MB L2 cache, 1066-MHz FSB, 35W 3.6 gigatransfers/second) ● AMD Turion II P560 Dual 2.50-GHz processor (2.0-MB L2 cache, 1066-MHz FSB, 35W 3.6 gigatransfers/second) ● AMD Turion II P540 Dual 2.
Category Description Graphics ATI Capilano Pro (ATI Mobility Radeon™ HD 6550) graphics with 1024-MB of dedicated video memory (64MB x 16 DDR3 @ 800 MHz x 8 pcs) and 128-MB of sideport video memory ATI Robson XT (ATI Mobility Radeon HD 6370) graphics with 512-MB of dedicated video memory (64MB x 16 DDR3 @ 800 MHz x 4 pcs) and 128-MB of sideport video memory ATI Madison Pro (ATI Mobility Radeon HD 5650) graphics with 1024-MB of dedicated video memory (64MB x 16 DDR3 @ 800 MHz x 8 pcs) and 128-MB of sidepor
Category Description Supports the following single hard drive configurations: Optical drives ● 1-TB (5400-rpm, 12.7-mm) ● 1-TB (5200-rpm, 12.5-mm, non-brominated flame retardant (BFR), polyvinyl chloride (PVC) free) ● 750-GB (7200-rpm and 5400 rpm, 9.5-mm) ● 640-GB (7200 rpm and 5400-rpm, 9.5-mm) ● 500-GB (7200-rpm, 9.5-mm) ● 320-GB (7200-rpm, 9.5-mm) ● 250-GB (7200-rpm, 9.5-mm) Fixed Serial ATA 12.
Category Description Support for the following WLAN formats: ● Atheros 9285G 802.11b/g/n 1x1 WiFi Adapter ● Atheros 9280AGN 802.11a/b/g/draft-n WiFi Adapter ● Broadcom 4313 802.11b/g/n 1x1 WiFi Adapter ● Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 2.1+EDR Combo adapter ● Broadcom 43224 802.11a/b/g/n 2x2 WiFi Adapter ● Ralink RT3090BC4 802.11b/g/n 1x1 WiFi and Bluetooth 2.
Category Description Power requirements EM 90-W and 65-W AC adapter with localized cable plug support (3-wire plug with ground pin, supports 3-pin DC connector) Support for the following batteries: Security ● 9-cell, 2.80-Ah (93-Wh) Li-ion battery ● 6-cell, 2.80-Ah (62-Wh) Li-ion battery ● 6-cell, 2.
2 External component identification Identifying hardware To refer to a list of hardware installed on the computer: 1. Select Start > Control Panel > System and Security. 2. In the System area, click Device Manager. Use Device Manager to add hardware or modify device configurations. NOTE: Windows includes the User Account Control feature that improves the security of the computer.
Top components Display components Item Component Description (1) Internal microphones (2) Record sound. (2) Webcam light On—The webcam is in use. (3) Webcam Records video and captures still photographs.
Wireless antenna locations Component Description WLAN antennas (2)* On select computer models, at least two antennas send and receive signals from one or more wireless devices. These antennas are not visible from the outside of the computer. NOTE: For optimal transmission, keep the areas immediately around the antennas free from obstructions. To review wireless regulatory notices, refer to the country- or region-specific section of Regulatory, Safety and Environmental Notices in Help and Support.
Buttons and Fingerprint Reader (select models only) Item Component Description (1) Power button* Press the Power button to: ● Turn on the computer. ● Initiate Sleep. ● Exit Sleep. ● Exit Hibernation. If the computer has stopped responding and Windows shutdown procedures are ineffective, press and hold the Power button for at least 5 seconds to shut down the computer. For more information about the power settings, select Start > Control Panel > System and Security > Power Options.
Keys Item Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) E-mail key Opens a new e-mail in the default e-mail client. (3) Media application key Launches the MediaSmart application (or the TouchSmart application for select models equipped with a TouchScreen display assembly). (4) Web browser key Launches the default Web browser. (5) Print key Sends the currently active document to the default printer.
Item Component Description (11) QuickLock key Initiates QuickLock. (12) Backlight key (select models only) Turns the keyboard backlight on or off. NOTE: Keyboards without the backlight key have the standard Pause function in this location. To initiate the Pause function for keyboards with the backlight key, hold down the fn key while pressing the right shift key. Lights Item Component Description (1) TouchPad light ● Off—The TouchPad is enabled. ● Amber—The TouchPad is disabled.
Item Component Description (5) Wireless light ● White—An integrated wireless device, such as a wireless local area network (WLAN) device and/ or a Bluetooth device, is detected.. ● Amber—No wireless devices are detected. ● White—The fingerprint was read. ● Amber—The fingerprint was not read. (6) Fingerprint reader light (select models only) TouchPad Item Component Description (1) TouchPad off indicator To switch the TouchPad on and off, quickly double-tap the TouchPad off indicator.
Left-side components Item Component Description (1) Vent (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (2) External monitor port Connects an external VGA monitor or projector. (3) RJ-45 (network) jack Connects a network cable.
16 Item Component Description (8) Audio-out (headphone) jack Produces sound when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio.
Right-side components Item Component Description (1) USB ports (2) Connect optional USB devices. (2) Optical drive Reads optical discs and, on select models, writes to optical discs. (3) Optical drive light Flashing—Accessing the optical drive. (4) Power light NOTE: The computer has two power lights. The other power light is on the right side of the computer. (5) (6) Hard drive light AC adapter light ● On—The computer is on. ● Flashing—The computer is in Sleep.
18 Component Description Speakers (2) Produce sound.
Bottom components Item Component Description (1) Battery bay Holds the battery. (2) Vents (6) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) Battery release latch Releases the battery from the battery bay. (4) Hard drive bay Holds the hard drive, the memory module slots, and the WLAN module.
3 20 Illustrated parts catalog Chapter 3 Illustrated parts catalog
Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item Component Description (1) Serial number (s/n) This is an alphanumeric identifier that is unique to each product. (2) Product number (p/n) This number provides specific information about the product’s hardware components. The part number helps a service technician determine what components and parts are needed.
Computer major components 22 Chapter 3 Illustrated parts catalog
Item Description Spare part number (1) Display assembly (includes display panel cable, webcam/microphone module and cable, and 2 wireless antenna cables and transceivers): 15.6-in TouchScreen HD, LED, BrightView display assembly in brushed aluminum (includes TouchScreen cable) 631019-001 15.6-in traditional HD, LED, BrightView display assembly in black cherry 603647-001 15.6-in traditional HD, LED, BrightView display assembly in brushed aluminum 595131-001 15.
Item Description Spare part number ● 597630-001 For use in the United States Keyboard without backlight (includes keyboard cable): (3) ● For use in Belgium 597635-A41 ● For use in Brazil 597635-201 ● For use in Canada 597635-121 ● For use in the Czech Republic 597635-221 ● For use in Denmark, Finland, and Norway 597635-DH1 ● For use in France 597635-051 ● For use in Germany 597635-041 ● For use in Greece 597635-DJ1 ● For use in Hungary 597635-211 ● For use in Israel 5976
Item Description Spare part number ● In black cherry 619245-001 ● In champagne 619248-001 ● In midnight blue 619250-001 ● In shell white 619246-001 ● In Sonoma red 619247-001 (4) Power button board (includes cable) 603682-001 (5) Bluetooth module cable 603645-001 (6) Bluetooth module (includes the Bluetooth module rubber sleeve) 537921-001 NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable.
Item 26 Description Spare part number AMD Phenom II N830 Triple 2.10-GHz processor (1.5-MB L2 cache, 1333-MHz FSB, 35W 3.6 gigatransfers/second) 594168-001 AMD Phenom II N660 Dual 3.00-GHz processor (2.0-MB L2 cache, 1333-MHz FSB, 35W, 3.6 gigatransfers/second) 635494-001 AMD Phenom II N640 Dual 2.90-GHz processor (2.0-MB L2 cache, 1333-MHz FSB, 35W, 3.6 gigatransfers/second) 616344-001 AMD Phenom II N620 Dual 2.80-GHz processor (2.0-MB L2 cache, 1333-MHz FSB, 35W 3.
Item (12) (13) Description Spare part number AMD Athlon II P360 Dual 2.30-GHz processor (1.0-MB L2 cache, 1066-MHz FSB, 35W 3.2 gigatransfers/second) 636635-001 AMD Athlon II P340 Dual 2.20-GHz processor (1.0-MB L2 cache, 1066-MHz FSB, 25W 3.2 gigatransfers/second) 616343-001 AMD Athlon II P320 Dual 2.10-GHz processor (1.0-MB L2 cache, 1066-MHz FSB, 25W 3.2 gigatransfers/second) 594165-001 AMD V-Series V160 Single 2.40-GHz processor (512-KB L2 cache, 1066-MHz FSB, 25W 3.
Item 28 Description Spare part number Broadcom 43224 802.
Item (19) Description Spare part number Atheros 9280AGN 802.
Item (22) Description Spare part number Hard Drive Hardware Kit (not illustrated, includes hard drive bracket, cable, and 4 isolators) 603676-001 Plastics Kit, includes: 603679-001 Hard drive cover (includes 4 captive screws, secured by C-clips) Mass storage devices 30 Item Description (1) Hard drive (includes hard drive bracket, cable, and isolators): Spare part number 1-TB, 5400-rpm 603788-001 1-TB, 5200-rpm 603672-001 750-GB, 7200-rpm 633252-001 750-GB, 5400-rpm 603787-001 640-GB,
Item Description (2) Optical drive: Spare part number Blu-ray ROM with LightScribe DVD±RW Super Multi Double-Layer Drive 603678-001 Blu-ray ROM DVD±RW Super Multi Double-Layer Drive 614333-001 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive with LightScribe 603677-001 Mass storage devices 31
Display assembly subcomponents - TouchScreen 32 Item Description Spare part number (1) Webcam/microphone module 603660-001 (2) Display hinge covers (2) 603666-001 (3) Display Hinge Kit (includes left and right display hinges) 603664-001 Display Cable Kit, includes: 603665-001 (4a) Display panel cable (includes webcam/microphone module cable) (4b) TouchScreen cable (5) Display enclosure (includes logo light and cable and 2 WLAN transceivers and cables) 603663-001 Display Miscellaneous
Display assembly subcomponents - traditional Item Description Spare part number (1) Display bezel 603651-001 (2) Webcam/microphone module 603660-001 (3) 15.
Item Description Spare part number Display Miscellaneous Kit (not illustrated, includes Mylar screw covers) 603659-001 Display Screw Kit (not illustrated, includes Mylar screw covers) 603658-001 Miscellaneous parts Description Spare part number HP Smart AC adapter: 90-W RC/V EM PFC 613160-001 90-W RC/V PFC 613153-001 65-W RC/V EM PFC 613161-001 65-W RC/V PFC 613152-001 Power cord: 34 For use in Argentina 490371-D01 For use in Australia 490371-011 For use in Thailand 490371-201 For u
Description Spare part number USB DVB-T antenna 581223-001 USB DVB-T TV tuner 581222-001 Miscellaneous parts 35
Sequential part number listing 36 Spare part number Description 465541-004 Full-function remote control with teletext 490371-001 Power cord for use in the United States and Canada 490371-011 Power cord for use in Australia and New Zealand 490371-021 Power cord for use in Europe, the Middle East, and Africa 490371-031 Power cord for use in the United Kingdom and Singapore 490371-061 Power cord for use in Italy 490371-081 Power cord for use in Denmark 490371-111 Power cord for use in Switze
Spare part number Description 580102-002 Atheros 9280AGN 802.
38 Spare part number Description 593554-001 6-cell, 55-Wh, 2.55-Ah, Li-ion battery 593562-001 6-cell, 62-Wh, 2.80-Ah, Li-ion battery 593836-001 Broadcom 4313 802.11b/g/n 1x1 WiFi Adapter 594164-001 AMD Athlon II N330 Dual 2.30-GHz processor (1.0-MB L2 cache, 1066-MHz FSB, 35W 3.2 gigatransfers/second; includes replacement thermal material) 594165-001 AMD Athlon II P320 Dual 2.10-GHz processor (1.0-MB L2 cache, 1066-MHz FSB, 25W 3.
Spare part number Description 597630-121 Keyboard with backlight for use in French Canada (includes keyboard cable and keyboard light cable) 597630-131 Keyboard with backlight for use in Portugal (includes keyboard cable and keyboard light cable) 597630-141 Keyboard with backlight for use in Turkey (includes keyboard cable and keyboard light cable) 597630-171 Keyboard with backlight for use in Saudi Arabia (includes keyboard cable and keyboard light cable) 597630-211 Keyboard with backlight for u
40 Spare part number Description 597635-A41 Keyboard without backlight for use in Belgium (includes keyboard cable) 597635-AB1 Keyboard without backlight for use in Taiwan (includes keyboard cable) 597635-AD1 Keyboard without backlight for use in South Korea (includes keyboard cable) 597635-B31 Keyboard without backlight for use in the Netherlands (includes keyboard cable) 597635-BA1 Keyboard without backlight for use in Slovenia (includes keyboard cable) 597635-BB1 Keyboard without backlight
Spare part number Description 603658-001 Display Screw Kit 603659-001 Display Miscellaneous Kit (includes Mylar screw covers) 603660-001 Webcam/microphone module 603661-001 Display hinge covers for use only with traditional display assemblies 603663-001 Display enclosure for use only with the TouchScreen display assembly (includes logo light and cable and 2 WLAN transceivers and cables) 603664-001 Display Hinge Kit for use only with the TouchScreen display assembly (includes left and right disp
42 Spare part number Description 605560-005 Atheros 9285G 802.
Spare part number Description 619247-001 Top cover for use on computer models not equipped with a fingerprint reader in Sonoma red (includes TouchPad and cable) 619248-001 Top cover for use on computer models not equipped with a fingerprint reader in champagne (includes TouchPad and cable) 619249-001 Top cover for use on computer models equipped with a fingerprint reader, in brushed aluminum (includes fingerprint reader board, bracket, and cable, TouchPad, and cable) 619250-001 Top cover for use on
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 62 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.
Item Component Description (2) Product number (p/n) This number provides specific information about the product’s hardware components. The part number helps a service technician determine what components and parts are needed. (3) Warranty period This number describes the duration of the warranty period for the computer. Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Feet Kit, spare part number 603696-001.
Battery Description Spare part number 9-cell, 93-Wh, 2.80-Ah, Li-ion battery 593550-001 6-cell, 62-Wh, 2.80-Ah, Li-ion battery 593562-001 6-cell, 55-Wh, 2.55-Ah, Li-ion battery 593554-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Hard drive NOTE: The hard drive spare part kit includes a hard drive bracket, cable, and isolators.
2. Lift the right side of the accessory cover until it detaches from the computer. 3. Remove the accessory cover. The accessory cover is included in the Plastics Kit, spare part number 603679-001. 4. Disconnect the hard drive cable from the system board. 5. Use the Mylar tab (1) to lift the right side of the hard drive until it rests at an angle. 6. Slide the hard drive (2) up and to the right and remove it from the hard drive bay. 7.
9. If it is necessary to replace the hard drive bracket, remove the four Phillips PM3.0×3.0 screws (3) that secure the bracket to the hard drive. 10. Lift the hard drive bracket straight up (4) and remove the bracket from the hard drive. NOTE: The hard drive connector, isolators, bracket, and screws are included in the Hard Drive Hardware Kit, spare part number 603676-001. Reverse this procedure to reassemble and install the hard drive.
RTC battery Description Spare part number RTC battery 599516-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
Memory module Description Spare part number 4096-MB memory module (DDR3 PC3-10600 1333-MHz) 599092-001 2048-MB memory module (DDR3 PC3-10600 1333-MHz) 598856-001 1024-MB memory module (DDR3 PC3-10600 1333-MHz) 598859-001 Before removing a memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer.
WLAN module Description Spare part number Atheros 9285G 802.11b/g/n 1x1 WiFi Adapter 605560-005 Broadcom 4313 802.11b/g/n 1x1 WiFi Adapter 593836-001 Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 2.1+EDR Combo adapter 600370-001 Broadcom 43224 802.11a/b/g/n 2x2 WiFi Adapter for use in Antigua and Barbuda, Barbados, Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States 582564-001 Broadcom 43224 802.
Description Spare part number Atheros 9280AGN 802.
Remove the WLAN module: 1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The 1/black WLAN antenna cable is connected to the WLAN module 1/Main terminal. The 2/gray WLAN antenna cable is connected to the WLAN module 2/Aux terminal. 2. Remove the two Phillips PM2.0×4.0 screws (2) that secure the WLAN module to the system board. (The WLAN module tilts up.) 3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
Optical drive NOTE: The optical drive spare part kit includes an optical drive bezel and an optical drive bracket. Description Spare part number Blu-ray ROM with LightScribe DVD±RW Super Multi Double-Layer Drive 603678-001 Blu-ray ROM DVD±RW Super Multi Double-Layer Drive 614333-001 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive with LightScribe 603677-001 Before removing the optical drive, follow these steps: 1. Shut down the computer.
4. If it is necessary to replace the optical drive bracket, remove the two Phillips PM2.0×4.0 screws (1) that secure the bracket to the optical drive. 5. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive.
Keyboard NOTE: The keyboard spare part kit includes a keyboard cable and a keyboard light cable.
Before removing the keyboard, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 51). 5.
7. Slide the keyboard (2) toward the display until the tabs on the front edge of keyboard disengage from the slots in the top cover. 8. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then disconnect the keyboard cable (2) from the system board. 9. Remove the keyboard. Reverse this procedure to install the keyboard.
Top cover NOTE: The top cover spare part kit includes the TouchPad and cable.
66 3. Remove the eight Phillips PM2.5×7.0 screws (1) and the three Phillips PM2.5×6.0 screws (2) that secure the top cover to the computer. 4. Release the ZIF connector to which the power button board cable is attached, and then disconnect the power button board cable (1) from the system board. 5. Release the ZIF connector to which the TouchPad cable is attached, and then disconnect the TouchPad cable (2) from the system board. 6.
8. Remove the top cover (2). Reverse this procedure to install the top cover.
Power button board Description Spare part number Power button board (includes cable) 603682-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
5. Remove the power button board (4). Reverse this procedure to install the power button board.
Front USB board NOTE: The front USB board and cable are included in the USB Board Kit, spare part number 603683-001. Before removing the front USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Bluetooth module NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kit, spare part number 603645-001. Description Spare part number Bluetooth module (includes the Bluetooth module rubber sleeve) 537921-001 Before removing the Bluetooth module, follow these steps: 1. Shut down the computer.
5. Disconnect the Bluetooth module cable (5) from the Bluetooth module. 6. Remove the Bluetooth module from the sleeve. Reverse this procedure to install the Bluetooth module, cable, and sleeve.
Rear USB board NOTE: The rear USB board and cable are included in the USB Board Kit, spare part number 603683-001. Before removing the rear USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Display assembly NOTE: The display assembly spare part kit includes a display panel cable, webcam/microphone module and cable, and 2 wireless antenna cables and transceivers. Description Spare part number 15.6-in TouchScreen HD, LED, BrightView display assembly in brushed aluminum (includes TouchScreen cable) 631019-001 15.6-in traditional HD, LED, BrightView display assembly in black cherry 603647-001 15.6-in traditional HD, LED, BrightView display assembly in brushed aluminum 595131-001 15.
5. Release the wireless antenna cables from the clips built into the base enclosure (5). CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 6. Remove the three Phillips PM2.5×7.0 screws (1) that secure the display assembly to the computer. 7. Remove the display assembly (2).
9. c. Remove the hinge covers (3). The hinge covers are available using spare part number 603661-001. d. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. e. Remove the display bezel (4). The display bezel is available using spare part number 603651-001. If it is necessary to replace the webcam/microphone module: a.
b. Disconnect the webcam/microphone module cable (2) from the webcam/ microphone module. c. Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 603660-001. 10. If it is necessary to replace the display panel: a. Disconnect the logo light cable (1) from the display panel cable. b. Remove the six Phillips PM2.5×4.0 screws (2) that secure the display panel to the display enclosure. c.
b. Remove the hinges (2). The hinges are available using spare part number 603656-001. 12. If it is necessary to replace the display panel cable: 78 a. Turn the display panel upside down, with the bottom toward you. b. Release the support strip (1) that secures the display panel cable to the display panel. c. Disconnect the display panel cable (2) from the display panel.
d. Detach the display panel cable (3) from the display panel. (The display panel cable is attached to the display panel with double-sided tape.) e. Remove the display panel cable. The display panel cable is available using spare part number 603657-001, and includes the webcam/microphone module cable and logo light cable. NOTE: Steps 13 through 17 apply to computer models equipped with the TouchScreen display assembly.
c. Remove the hinge covers (3). The hinge covers are available using spare part number 603666-001. d. Turn the display assembly upside down, with the hinges toward you. e. Lift the bottom edge of the display bezel/panel assembly (1) until it rests at an angle. f. Disconnect the logo light cable (2) from the display panel cable. g. Remove the display bezel/panel assembly (3). 14. If it is necessary to replace the webcam/microphone module: 80 a. Remove the Phillips PM2.0×4.
c. Disconnect the webcam/microphone module cable (3) from the webcam/ microphone module. d. Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 603660-001. 15. If it is necessary to replace the TouchScreen cable: a. Disconnect the TouchScreen cable (1) from the TouchScreen board. b. Detach the TouchScreen cable (2) from the display bezel/panel assembly. (The TouchScreen cable is attached to the display bezel/panel assembly with double-sided tape.
c. Release the TouchScreen cable from the clips (3) and routing channel built into the display bezel/panel assembly. d. Remove the TouchScreen cable. The TouchScreen cable is included in the Display Cable Kit, spare part number 603665-001. 16. If it is necessary to replace the display panel cable: 82 a. Release the support strip (1) that secures the display panel cable to the display panel. b. Disconnect the display panel cable (2) from the display panel.
c. Detach the display panel cable (3) from the display bezel/panel assembly. (The display panel cable is attached to the display bezel/panel assembly with double-sided tape.) d. Remove the display panel cable. The display panel cable is included in the Display Cable Kit, spare part number 603665-001, and includes the webcam/microphone module cable and logo light cable. 17. If it is necessary to replace the display hinges: a. Remove the six Phillips PM2.5×4.0 screws (1) and the four Phillips PM2.0×4.
Power connector cable Description Spare part number Power connector cable 603692-001 Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
5. Remove the power connector cable (5) from the clip built into the base enclosure. Reverse this procedure to install the power connector cable.
System board NOTE: The system board spare part kit includes replacement thermal material.
Remove the system board: 1. Turn the base enclosure upside down, with the front toward you. 2. Disconnect the optical drive board cable from the system board. 3. Turn the base enclosure right-side up, with the front toward you.
4. Disconnect the following cables from the system board: (1) Speaker cable (2) Bluetooth module cable (3) Front USB board cable (4) Rear USB board cable (5) Power cable 5. 88 Remove the Phillips PM2.5×7.0 screw (1) that secures the display cable channel to the base enclosure.
6. Remove the display cable channel (2). The display cable channel is available using spare part number 603697-001. 7. Use the front/right corner of the system board (1) to lift the right side of the system board (2) until it rests at an angle. 8. Remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board.
Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes replacement thermal material. Description Spare part number For use on computer models equipped with graphics subsystems with discrete memory 606575-001 For use on computer models equipped with graphics subsystems with UMA memory 606574-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation.
NOTE: The number of captive screws securing the fan/heat sink assembly to the system board vary by computer model. Computer models equipped with a graphics subsystem with discrete memory have six captive screws securing the fan/heat sink assembly to the system board, as shown in the first illustration below. Computer models equipped with a graphics subsystem with UMA memory have three captive screws securing the fan/heat sink assembly to the system board, as shown in the second illustration below. 4.
Computer models equipped with a graphics subsystem with discrete memory have replacement thermal material locations as shown in the following illustration: ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it ● Thermal paste is used on the graphics subsystem chip (3) and the heat sink section (4) that services it ● A thermal pad is used on the system board PCH chip (5) and the heat sink section (6) that services it Replacement thermal material is included with al
Reverse this procedure to install the fan/heat sink assembly.
Processor NOTE: The processor spare part kit includes replacement thermal material. 94 Description Spare part number AMD Phenom II N970 Quad 2.20-GHz processor (2.0-MB L2 cache, 1333-MHz FSB, 35W, 3.6 gigatransfers/second) 635496-001 AMD Phenom II N950 Quad 2.10-GHz processor (2.0-MB L2 cache, 1333-MHz FSB, 35W, 3.6 gigatransfers/second) 616346-001 AMD Phenom II N930 Quad 2.00-GHz processor (2.0-MB L2 cache, 1333-MHz FSB, 35W, 3.6 gigatransfers/second) 594169-001 AMD Phenom II N870 Triple 2.
Description Spare part number AMD Turion II P560 Dual 2.50-GHz processor (2.0-MB L2 cache, 1066-MHz FSB, 35W 3.6 gigatransfers/second) 634691-001 AMD Turion II P540 Dual 2.40-GHz processor (2.0-MB L2 cache, 1066-MHz FSB, 25W 3.6 gigatransfers/second) 616347-001 AMD Turion II P520 Dual 2.30-GHz processor (2.0-MB L2 cache, 1066-MHz FSB, 25W 3.6 gigatransfers/second) 594173-001 AMD Athlon II N370 Dual 2.50-GHz processor (1.0-MB L2 cache, 1066-MHz FSB, 35W 3.
f. System board (see System board on page 86) g. Fan/heat sink assembly (see Fan/heat sink assembly on page 90) Remove the processor: 1. Turn the processor locking screw (1) one-half turn counterclockwise, until you hear a click. 2. Lift the processor (2) straight up, and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4) embossed on the processor socket when you install the processor. Reverse this procedure to install the processor.
Speakers Description Spare part number Speakers (include cable) 603694-001 Before removing the speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
3. Remove the speakers (3). Reverse this procedure to install the speakers. Optical drive connector board NOTE: The optical drive connector board and cable are included in the Cable Kit, spare part number 603680-001. Before removing the optical drive connector board, follow these steps: 98 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
e. Display assembly (see Display assembly on page 74) f. System board (see System board on page 86) Remove the optical drive connector board: 1. Release the optical drive connector board cable from the clips (1) built into the base enclosure. 2. Remove the two Phillips PM2.5×6.0 screws (2) that secure the optical drive connector board to the base enclosure. 3. Remove the optical drive connector board (3). Reverse this procedure to install the optical drive connector board.
5 Setup Utility (BIOS) Starting Setup Utility Setup Utility is a ROM-based information and customization utility that can be used even when your Windows operating system is not working. NOTE: The fingerprint reader (select models only) cannot be used to access Setup Utility. The utility reports information about the computer and provides settings for startup, security, and other preferences. To start Setup Utility: 1. Open Setup Utility by turning on or restarting the computer.
4. When a confirmation prompt with your language selected is displayed, press the enter key. 5. To save your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving Changes, and then press the enter key. Change goes into effect immediately. Navigating and selecting in Setup Utility Because Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke.
Restoring default settings in Setup Utility To restore Setup Utility default settings: NOTE: If Setup Utility is running, begin at step 1. If Setup Utility is not running, begin at step 2. 1. Open Setup Utility by turning on or restarting the computer. When the “Press the ESC key for Startup Menu” appears, press the f10 key. – or – Open Setup Utility by turning on or restarting the computer. When the “Press the ESC key for Startup Menu” message appears, press the esc key.
Setup Utility menus The menu tables in this section provide an overview of Setup Utility options. NOTE: Some of the Setup Utility menu items listed in this chapter may not be supported by your computer. Main menu Select To do this System information ● View and change the system time and date. ● View identification information about the computer. ● View specification information about the processor, memory size, system BIOS, and keyboard controller version (select models only).
Select To do this Action Keys Mode Enable/disable the Action Keys. Boot Options ● POST (power-on self test) f10 and f12 Delay (sec.)―Set the delay for the f10 and f12 functions of Setup Utility in intervals of 5 seconds each (0, 5, 10, 15, 20). ● HP QuickWeb—Enable/disable the QuickWeb Boot menu in Setup Utility. ◦ Enable/disable the HP QuickWeb Boot Menu during POST. ◦ Delay to boot Windows—Set the delay for the HP QuickWeb Boot Menu to 2, 3, 5, 10, 15, or 30 seconds.
6 Specifications Computer specifications Metric U.S. Width 37.8 cm 14.9 in Depth 24.5 cm 9.7 in Height (front to back) 3.2 cm to 3.6 cm 1.3 in to 1.4 in Computer model equipped with a hard drive, optical drive, and traditional display assembly: 2.8 kg 6.2 lbs Computer model equipped with a hard drive, optical drive, and TouchScreen display assembly: 3.29 kg 7.3 lbs Dimensions: Weight: Input power Operating voltage 18.5 V dc or 19.0 V dc Operating current 3.5 A or 4.
Metric Nonoperating U.S. 200 g, 2 ms, half-sine Random vibration Operating 0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep rate Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 15.6-inch, SVA display specifications Metric U.S. Width 34.5 cm 13.6 in Height 19.4 cm 7.6 in Diagonal 39.4 cm 15.
Hard drive specifications 1-TB* 750-GB* 640-GB* 500-GB* 320-GB* 250-GB* Height 12.7 mm and 12.5 mm 9.5 mm 9.5 mm 9.5 mm 9.5 mm 9.
Blu-ray ROM with LightScribe DVD±RW Super Multi Double-Layer Drive specifications Applicable disc Read: Write: BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD-RAM (Ver.2), CD-DA, CD-ROM (mode 1 and mode 2), CDROM XA (mode 2, form 1 and form 2), Photo CD (single and multiple sessions), CD Extra, CD-R, CD-RW, and CD-TEXT DVD-RAM (Ver.2), DVD+R, DVD-R, CDR, and CD-ROM Access time BD DVD Random < 230 ms < 180 ms Cache buffer 4.
DVD±RW and CD-RW Super Multi Double-Layer Combo Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM CD-R and CD-RW Access time CD DVD Random < 175 ms < 230 ms Cache buffer 2.
7 Backup and recovery Recovery after a system failure is as complete as the most current backup. HP recommends creating recovery discs immediately after software setup. As you add new software and data files, continue to back up the system on a regular basis to maintain a reasonably current backup.
Creating recovery discs HP recommends creating recovery discs so that the system can be restored to its original factory state if you experience serious system failure or instability. Create these discs after setting up the computer for the first time. Handle these discs carefully and keep them in a safe place. The software creates only one set of recovery discs.
Backing up your information As you add new software and data files, back up your system on a regular basis to maintain a reasonably current backup. Back up your system at the following times: ● At regularly scheduled times NOTE: Set reminders to back up your information periodically. ● Before the computer is repaired or restored ● Before adding or modifying hardware or software When backing up: ● Create system restore points using the Windows System Restore feature, and periodically copy them disc.
Using Windows Backup and Restore To create a backup using Windows Backup and Restore: NOTE: Be sure that the computer is connected to AC power before starting the backup process. NOTE: The backup process might take over an hour, depending on file size and the speed of the computer. 1. Select Start > All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions. NOTE: Windows includes the User Account Control feature to improve the security of the computer.
Create a system restore point To create a system restore point: 1. Select Start > Control Panel > System and Security > System. 2. In the left pane, click System Protection. 3. Click the System Protection tab. 4. Under Protection Settings, select the disk for which you want to create a restore point. 5. Click Create. 6. Follow the on-screen instructions.
Recovering from the recovery discs To restore the system from the recovery discs: 1. Back up all personal files. 2. Insert the first recovery disc into the optical drive, and then restart the computer. 3. Follow the on-screen instructions. Recovering from the dedicated partition (select models only) NOTE: Computers with an SSD might not have a recovery partition. If the computer does not have a recovery partition, you are not able to recover using this procedure.
8 Connector pin assignments Audio-in (microphone) Pin Signal 1 Audio signal in 2 Audio signal in 3 Ground Audio-out (headphone) 116 Pin Signal 1 Audio out, left channel 2 Audio out, right channel 3 Ground Chapter 8 Connector pin assignments
External monitor Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock External monitor 117
HDMI 118 Pin Signal 1 TMDS data 2+ 2 TMDS data 2 shield 3 TMDS data 2– 4 TMDS data 1+ 5 TMDS data 1 shield 6 TMDS data 1– 7 TMDS data 0+ 8 TMDS data 0 shield 9 TMDS data 0– 10 TMDS clock+ 11 TMDS clock shield 12 TMDS clock- 13 CEC 14 No connect 15 DDC clock 16 DDC data 17 Ground 18 +5V power 19 Hot plug detect 20 Shell Chapter 8 Connector pin assignments
RJ-45 (network) Pin Signal 1 Transmit + 2 Transmit - 3 Receive + 4 Unused 5 Unused 6 Receive - 7 Unused 8 Unused Universal Serial Bus Pin Signal 1 +5 VDC 2 Data 3 Data + 4 Ground RJ-45 (network) 119
9 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzlerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1.
10 Recycling Battery When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for computer battery disposal. Display WARNING! The backlight contains mercury. Caution must be exercised when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. CAUTION: The procedures in this chapter can result in damage to display components.
Perform the following steps: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel 3.
124 4. Disconnect all display panel cables (1) from the display inverter and remove the inverter 2. 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel. 9.
10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-side up.
15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury.
18. Remove the backlight from the backlight frame. 19. Disconnect the display cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel. 22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight.
Index A AC adapter light 17 AC adapter, spare part numbers 34, 42 accessory cover, removal 52 action keys 12 antenna, location 10 audio, product description 5 audio-in jack connector pinout 116 location 15 audio-out jack connector pinout 116 location 16 B backlight key 13 base enclosure, spare part numbers 27, 41 battery removal 51 spare part numbers 27, 37, 38, 51 battery bay 19 battery release latch 19 Blu-ray ROM DVD±RW Super Multi Double-Layer Drive removal 60 spare part number 27, 31, 42, 60 Blu-ray R
display panel cable removal 78, 82 spare part numbers 79, 83 Display Screw Kit, spare part numbers 32, 34, 41 display specifications 106 docking, product description 6 drives, preventing damage 45 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive precautions 45 removal 60 spare part number 27, 31, 41, 60 specifications 109 E E-mail key 12 electrostatic discharge 45 equipment guidelines 48 eSATA port 15 esc key 12 Ethernet, product description 5 external media cards, product description 6 external monito
O operating system, product description 7 optical drive location 17 precautions 45 product description 5 removal 60 spare part numbers 27, 31, 41, 42, 60 specifications 108, 109 optical drive connector board removal 98 spare part number 27, 41, 98 optical drive light 17 P packaging guidelines 47 part number listing, sequential 36 plastic parts, service considerations 44 Plastics Kit, spare part numbers 30, 41 pointing device, product description 6 ports eSATA 15 external monitor 15 HDMI 15 monitor 15 produc
U Universal Serial Bus (USB) port connector pinout 119 location 15, 17 USB board removal 70, 73 spare part number 25, 41, 70, 73 USB Board Kit, spare part number 70 USB Board Kit, spare part numbers 25, 41 USB DVB-T antenna, spare part numbers 35, 37 USB DVB-T TV tuner, spare part numbers 35, 37 V vents 15, 19 video, product description 5 Virtualization Technology 103 volume mute light 13 W warranty period 21, 50 web browser key 12 webcam 9 webcam light 9 webcam/microphone module removal 76, 80 spare part n
