HP EliteBook 8570w Mobile Workstation Maintenance and Service Guide
© Copyright 2013 Hewlett-Packard Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Core, and Centrino are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................... 1 2 External Component Identification .................................................................................... 8 Top ........................................................................................................................................ 8 TouchPad ......................................................................................
Drive handling ......................................................................................... 49 Grounding guidelines .............................................................................................. 50 Electrostatic discharge damage .................................................................. 50 Packaging and transporting guidelines ........................................ 51 Workstation guidelines ..............................................................
Battery latch ......................................................................................................... 128 Display assembly .................................................................................................. 130 5 Computer Setup ............................................................................................................ 139 Windows 8 .........................................................................................................................
Using Windows Refresh for quick and easy recovery .................................. 159 Remove everything and reinstall Windows ................................................ 160 Using HP Software Setup ........................................................................ 161 Windows 7 ......................................................................................................................... 161 Creating recovery media with HP Recovery Disc Creator .......................................
1 Product description Category Description Product Name HP EliteBook 8570w Mobile Workstation Processors Intel® Core™ processors Intel Quad Core i7-3840QM 2.80-GHz processor (SC turbo up to 3.80GHz; 1600-MHz FSB, 8.0-MB L3 cache, 45 W) i7-3820QM, 2.70 GHz (Turbo up to 3.70 GHz), quad-core processor, 1600 MHz, 8 MB L3 Cache, 8 threads, 45W Intel Quad Core i7-3740QM 2.70-GHz processor (SC turbo up to 3.70GHz; 1600-MHz FSB, 6.0-MB L3 cache, 45 W) i7-3720QM, 2.60GHz (Turbo up to 3.
Category Description Graphics (continued) AMD FirePro™ M4000 (Chelsea XT GL 1GB GDDR5) Display Display panel: ● Supports privacy filter ● Wedge design 39.6 cm (15.6 in) High-Definition Plus (HD+) AntiGlare (AG) LED WVA (1600 x 900 resolution, 200nits, 60%CG) 39.6 cm (15.
Category Description Primary location hard drive Customer-accessible Supports RAID 0/1 Supports the following 7.0 mm, 9.5-mm SATA hard drives (6.35 cm (2.50 in) ) ● 750 GB, 7200 rpm ● 500 GB, 7200 rpm ● 500 GB, 7200 rpm Self Encrypting Drive ● 320 GB, 7200 rpm Supports the following 6.35 cm (2.
Category Description Ethernet (continued) NIC power down technology Ethernet cable not included Wireless Integrated WLAN options by way of wireless module: ● Broadcom 43228 802.11 a/b/g/n Wi-Fi 2×2 Adapter ● Intel Centrino Advanced N 6205 802.11 a/b/g/n 2×2 WiFi Adapter ● Intel Centrino Advanced-N 6205 Combo Adapter ● Intel Centrino Ultimate-N 6300 802.
Category Description Ports (continued) USB 2.0 (2) (1 charging port) eSATA/USB 2.
Category Description Security (continued) Trusted Platform Module (TPM) V.1.
Category Description Operating system (continued) Certified: ● Microsoft WHQL ● Red Hat Enterprise Linux (RHEL) 6.x 64-bit ● SuSE Linux Enterprise (SLED) Service Pack 2 64-bit Web-only support: Serviceability ● Windows 8 Professional 32 ● Windows 7 Enterprise 64 and 32 ● Windows 7 Ultimate 64 and 32 ● Windows XP Professional 64 and 32 ● Red Hat Enterprise Linux (RHEL) 6.
2 External Component Identification Top TouchPad Component 8 Description (1) Left pointing stick button Functions like the left button on an external mouse. (2) Center pointing stick button Functions like the center button on an external mouse. (3) Pointing stick Moves the pointer and selects or activates items on the screen. (4) Right pointing stick button Functions like the right button on an external mouse.
Component Description (8) TouchPad zone Moves the pointer and selects or activates items on the screen. (9) TouchPad on/off button Turns the TouchPad on and off when it is double-tapped.
Lights Component (1) TouchPad light ● Amber: The TouchPad is off. ● Off: The TouchPad is on. (2) Caps lock light On: Caps lock is on. (3) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. (4) Num lk light On: Num lk is on. (5) Wireless light ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on.
Buttons and fingerprint reader (select models only) Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Component 12 Description (3) Volume mute button Mutes and restores speaker sound. (4) Web browser button When Windows is running, press the button to open the default Web browser. (5) Calculator button Activates the calculator function. (6) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password logon. (7) TouchPad on/off button Turns the TouchPad on and off when it is double-tapped.
Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) Function keys Execute frequently used system functions when pressed in combination with the fn key. . NOTE: fn12 is for models with backlit keyboards. (3) fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key, the esc key, or other keys. (4) Windows logo key Displays the Windows Start menu.
Front Component Description (1) Wireless light Turns the wireless feature on or off but does not establish a wireless connection. (2) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ● Amber: The computer is connected to external power and the battery is charged from 0 to 90 percent. ● White: The computer is connected to external power and the battery is charged from 90 to 99 percent.
Component (6) (7) Description Media Card Reader Speakers (2) Supports the following digital card formats: ● MultiMediaCard ● MultiMediaCardplus (MMC+) ● Secure Digital (SD) Card ● Secure Digital HC (SDHC) Card ● Secure Digital XC (SDXC) Card Produce SRS Premium Sound (select models only). NOTE: To use the SRS Premium Sound software: ● Windows 8—From the Start screen, type SRS, and then select SRS Premium Sound. ● Windows 7—Select Start > All Programs > SRS Premium Sound.
Right Component (1) Description Audio-out (headphone) jack Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices. NOTE: When a device is connected to the jack, the computer speakers are disabled.
Left Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) RJ-45 (network) jack Connects a network cable. (3) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
Rear Component 18 Description (1) RJ-11 (modem) jack Connects a modem cable. (2) Power connector Connects an AC adapter.
Display Component Description (1) Turns off the display or initiates Sleep if the display is closed while the power is on. Internal display switch NOTE: The display switch is not visible from the outside of the computer. (2) WLAN antennas (3)* Send and receive wireless signals to communicate with wireless local area networks (WLAN). (3) WWAN antennas (2)* Send and receive wireless signals to communicate with wireless wide area networks (WWAN). (4) Internal microphones (2) Record sound.
Bottom Component Description (1) Battery bay Holds the battery. (2) SIM slot Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay. (3) Battery release latch Releases the battery. (4) Accessory battery connector Connects an optional accessory battery. (5) Docking connector Connects an optional docking device. (6) Service door release latch Releases the service door from the computer.
Component Description (8) Bluetooth compartment Contains a Bluetooth device (select models only). (9) Service door Provides access to the hard drive, the wireless LAN (WLAN) module slot, the WWAN module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. 22 Item Description Function (1) Product name The name affixed to the front of the computer. (2) Serial number (s/n) This is an alphanumeric identifier that is unique to each product. (3) Part number/Product number (p/n) This number provides specific information about the product's hardware components.
Computer major components Computer major components 23
Item Description (1) 39.6-cm (15.
Item Description Spare part number For use in France 703151-051 For use in Germany 703151-041 For use in Greece 703151-151 For use in Hungary 703151-211 For use in Iceland 703151-DD1 For use in India 703151-D61 For use in Israel 703151-BB1 For use in Italy 703151-061 For use in Japan 703151-291 For use in Latin America 703151-161 For use in the Netherlands 703151-B31 For use in Norway 703151-091 For use in Northwest Africa 703151-FP1 For use in Portugal 703151-131 For use in R
Item Description Spare part number For use in Denmark 690647-081 For use in France 690647-051 For use in Germany 690647-041 For use in India 690647-D61 For use in Italy 690647-061 For use in Latin America 690647-161 For use in the Netherlands 690647-B31 For use in Norway 690647-091 For use in Russia 690647-251 For use in South Korea 690647-AD1 For use in Sweden and Finland 690647-B71 For use in Switzerland 690647-BG1 For use in Taiwan 690647-AB1 For use in Thailand 690647-281
Item Description Spare part number For use in Latin America 690648-161 For use in the Netherlands 690648-B31 For use in Norway 690648-091 For use in Northwest Africa 690648-FP1 For use in Portugal 690648-131 For use in Romania 690648-271 For use in Russia 690648-251 For use in Saudi Arabia 690648-171 For use in Slovenia 690648-BA1 For use in South Korea 690648-AD1 For use in Spain 690648-071 For use in Sweden and Finland 690648-B71 For use in Switzerland 690648-BG1 For use in Ta
Item Description Spare part number Intel Quad Core i7-3840QM 2.80-GHz processor (SC turbo up to 3.80-GHz; 1600-MHz FSB, 8.0-MB L3 cache, 45 W) 703266-002 i7-3820QM, 2.70 GHz (Turbo up to 3.70 GHz), quad-core processor, 1600 MHz, 8 MB L3 Cache, 8 threads, 45W 681284-002 Intel Quad Core i7-3740QM 2.70-GHz processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 45 W) 702840-002 i7-3720QM, 2.60GHz (Turbo up to 3.
Item Description Spare part number For use with dual-core processors and the Windows 8 Standard operating system in all countries except China and Russia 690642-501 For use with dual-core processors and the Windows 7 operating system in all countries except China and Russia 690642-001 For use with dual-core processors in China and Russia only 696440-001 (16) VGA port 690640-001 (17) RTC battery 652650-001 (18) Speakers 652669-001 (19) Display hinge cover (includes Hewlett Packard logo) 6
Item Description (27) Hard drive Spare part number 750 GB, 7200 rpm 633252-001 500 GB, 7200 rpm 634925-001 500 GB, 7200 rpm , Self Encrypting hard drive (SED) 683801-001 320 GB, 7200 rpm, 7-mm 634862-001 Solid-state drive (28) (29) 30 256 GB SATA III solid-state drive (SSD) SED 694683-001 180 GB SATA II SSD 694684-001 160 GB SATA II SSD 694685-001 128 GB SATA III SSD 653434-001 128 GB SATA III SSD locked 705053-001 Hard Drive Hardware Kit (includes hard drive bracket and screws)
Display components Item Description (1) Display bezel Spare part number For use on computer models with a webcam 690621-001 For use on computer models without a webcam 690622-001 (2) Display hinges (includes left and right hinges) 652646-001 (3) 39.6-cm (15.
Plastics Kit Item 32 Description Spare part number Plastics Kit: 652664-001 (1) Battery cover (2) SD Card blank (3) Optical drive weight saver (4) Display latch button (5) RJ-11 jack cover (6) ExpressCard blank (7) Inverter cover (2 are included, one for models with DreamColor and one for models without DreamColor) Chapter 3 Illustrated parts catalog
Cable Kit Item Description Spare part number Cable Kit: 690623-001 (1) WWAN antenna (2) WLAN antenna (3) Bluetooth module cable (4) RJ11 connector cable (5) RJ45 connector cable (6) Power connector cable (7) TouchPad cable Cable Kit 33
Mass storage devices Item Description (1) Optical drive (2) Spare part number DVD±RW and CD-RW SuperMulti DL Combo Drive 653020-001 Blu-ray Disc R/RE DVD±RW SuperMulti DL Drive 653022-001 DVD-ROM Drive 653019-001 Blu-ray Disc ROM DVD±RW SuperMulti DL Combo Drive 653021-001 Hard drive 750 GB, 7200 rpm 633252-001 500 GB, 7200 rpm 634925-001 500 GB, 7200 rpm , Self Encrypting hard drive (SED) 683801-001 320 GB, 7200 rpm, 7-mm 634862-001 Hard Drive Hardware Kit (includes hard drive bracke
Miscellaneous parts Description Spare part number AC adapters 200-W AC adapter 693708-001 150-W AC adapter 693707-001 120-W AC adapter 645156-001 Power cord, 3-pin For use in Argentina 490371-D01 For use in Australia 490371-011 For use in Brazil 490371-202 For use in Bulgaria 490371-021 For use in Denmark 490371-081 For use in India 490371-D61 For use in Israel 490371-BB1 For use in Japan 490371-291 For use in the People's Republic of China 490371-AA1 For use in South Africa 49037
36 Description Spare part number For use in Japan 491683-291 For use in North America 491683-001 For use in the People's Republic of China 491683-AA1 For use in Saudi Arabia 491683-171 For use in South Africa 491683-AR1 For use in South Korea 491683-AD1 For use in Switzerland 491683-111 For use in Taiwan 491683-AB1 For use in Thailand 491683-201 For use in the United Kingdom and Singapore 491683-031 Rubber Kit (includes rubber feet and rubber screw covers) 652663-001 Mouse 390632-0
Sequential part number listing Spare part number Description 390632-001 Mouse 434594-001 Optical travel mouse 490371-001 Power cord for use in North America (3-pin) 490371-011 Power cord for use in Australia (3-pin) 490371-021 Power cord for use in Europe, the Middle East, and Africa (3-pin) 490371-031 Power cord for use in the United Kingdom and Singapore (3-pin) 490371-081 Power cord for use in Denmark (3-pin) 490371-111 Power cord for use in Switzerland (3-pin) 490371-201 Power cord fo
38 Spare part number Description 491683-AB1 Power cord for use in Taiwan (3-prong) 491683-AD1 Power cord for use in South Korea (3-prong) 491683-AR1 Power cord for use in South Africa (3-prong) 491683-BB1 Power cord for use in Israel (3-prong) 491683-D01 Power cord for use in Argentina (3-prong) 491683-D61 Power cord for use in India (3-prong) 491683-D91 Power cord for use in Asia Pacific (3-prong) 572511-001 Intel Centrino Ultimate-N 6300 802.
Spare part number Description 652669-001 Speakers 652672-001 Smart card reader (includes door and cable) 652684-001 Pointing stick cover 652685-001 PCH thermal material 652687-001 Smart card bracket 652972-001 2 GB PC3-12800, 1600 MHz, DDR3 655547-001 Drive upgrade bay 655792-001 HP Integrated Module with Bluetooth 2.1 Wireless Technology 668969-001 HP hs2350 HSPA+ Mobile Broadband Module 669832-001 Broadcom 43228 802.
40 Spare part number Description 690628-001 Fan and heat sink assembly for use in computers with AMD FirePro M4000 graphics cards 690629-001 Fan and heat sink assembly for use in computers with NVIDIA Quadro K1000M graphics cards 690630-001 Fan and heat sink assembly for use in computers with NVIDIA Quadro K2000M graphics cards 690631-001 Integrated fingerprint reader 690632-001 Raw Panel Support Kit 690633-001 Battery Latch Kit 690634-001 Power button board 690635-001 Function button boar
Spare part number Description 690647-061 Full-size backlit keyboard with separate numeric keypad and TouchPad scroll zone for use only on computer models equipped with the Windows 7 operating system in Italy 690647-081 Full-size backlit keyboard with separate numeric keypad and TouchPad scroll zone for use only on computer models equipped with the Windows 7 operating system in Denmark 690647-091 Full-size backlit keyboard with separate numeric keypad and TouchPad scroll zone for use only on computer
42 Spare part number Description 690648-071 Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use only on computer models equipped with the Windows 7 operating system in Spain 690648-081 Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use only on computer models equipped with the Windows 7 operating system in Denmark 690648-091 Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use only on computer models equipped with
Spare part number Description 690648-BA1 Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use only on computer models equipped with the Windows 7 operating system in Slovenia 690648-BB1 Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use only on computer models equipped with the Windows 7 operating system in Israel 690648-BG1 Full-size keyboard with separate numeric keypad and TouchPad scroll zone for use only on computer models equipped with t
44 Spare part number Description 699687-001 Webcan module 702080-001 HP un2430 EV-DO/HSPA Mini Card 702081-002 Intel Quad Core i7-3630QM 2.40-GHz processor (SC turbo up to 3.40-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 45 W; includes replacement thermal material) 702840-002 Intel Quad Core i7-3740QM 2.70-GHz processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 6.
Spare part number Description 703149-AD1 Keyboard with backlight, numeric keypad, and pointing stick for use only on computer models equipped with the Windows 8 operating system in South Korea (includes backlight cable, keyboard cable, and pointing stick cable) 703149-B31 Keyboard with backlight, numeric keypad, and pointing stick for use only on computer models equipped with the Windows 8 operating system in the Netherlands (includes backlight cable, keyboard cable, and pointing stick cable) 703149-B
46 Spare part number Description 703151-161 Keyboard with numeric keypad and pointing stick for use only on computer models equipped with the Windows 8 operating system in Latin America (includes keyboard cable and pointing stick cable) 703151-171 Keyboard with numeric keypad and pointing stick for use only on computer models equipped with the Windows 8 operating system in Turkey (includes keyboard cable and pointing stick cable) 703151-201 Keyboard with numeric keypad and pointing stick for use onl
Spare part number Description 703151-FL1 Keyboard with numeric keypad and pointing stick for use only on computer models equipped with the Windows 8 operating system in the Czech Republic and Slovakia (includes keyboard cable and pointing stick cable) 703151-FP1 Keyboard with numeric keypad and pointing stick for use only on computer models equipped with the Windows 8 operating system in Northwest Africa (includes keyboard cable and pointing stick cable) 703266-002 Intel Quad Core i7-3840QM 2.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers ● Torx 8 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Component replacement procedures This chapter provides removal and replacement procedures. IMPORTANT: There are as many as 95 screws and screw locks, in 15 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag.
Battery Description Spare part number 8-cell, 83-Wh Li-ion battery 632427-001 8-cell, 75-Wh Li-ion battery 632425-001 9-cell, 73-Wh Li-ion extended life battery 634089-001 9-cell, 100-Wh Li-ion ultra-capacity extended life battery 634087-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Display panel (non-DreamColor) Description Spare part number HD+ WVA display panel 690644-001 FHD WVA display panel 694681-001 NOTE: The display panel can be removed separately from the display assembly only on non-Dream Color Models. . Before removing the display panel, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 1. Shut down the computer.
56 c. Remove the two Torx 8 screws (2) that secure the display bezel to the display enclosure. d. Flex the top (1) of the bezel from the inside edge until it disengages from the display back cover. e. Flex the inside edge of the left side and the right side (2) of the bezel until it disengages from the display back cover. f. Flex the bottom (3) of the bezel from the inside edge until it disengages from the display back cover. g. Remove the display bezel from the display back cover (4).
2. Remove the six Torx 8 screws (1) that secure the display panel to the display enclosure (2). 3. Disengage the display panel from the base enclosure by closing the display enclosure to 45 degrees while holding the sides of the display panel.
4. Remove the two pieces of tape (1) and (2) that secure cables to the back of the display panel. Carefully disconnect the cable from the connector. 5. Remove the eight Phillips screws (1) that secure the display panel to the display hinges (four on either side). 6. Remove the display panel (2). Reverse this procedure to install the display panel.
SIM NOTE: If there is a SIM inserted in the SIM slot, it must be removed before disassembling the computer. Be sure that the SIM is reinserted in the SIM slot after reassembling the computer. Before removing the SIM, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Service door Description Spare part number Service door 652648-001 Before removing the service door, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
4. Remove the service door (5).
Memory Modules (under service door) NOTE: A computer having a system board with spare part number 690643-001 or 696441-001 has four memory slots. In this case, the primary memory is located under the keyboard and expansion memory is located under the service door. A computer having a system board with spare part number 690642-001 or 696440-001 has two memory module slots. In this case, the primary memory is located under the service door.
3. Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module.
RTC battery Description Spare part number RTC battery 652650-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4.
WLAN module CAUTION: The WLAN module and the WWAN module are not interchangeable. Description Spare part number Broadcom 43228 802.11 a/b/g/n Wi-Fi 2×2 Adapter 669832-001 Intel Centrino Advanced N 6205 802.11 a/b/g/n 2×2 WiFi Adapter 631954-001 Intel Centrino Advanced-N 6205 Combo Adapter 695915-001 Intel Centrino Ultimate-N 6300 802.11 a/b/g/n 3×3 WiFi Adapter 572511-001 Intel Centrino Ultimate-N 6300 Combo Adapter 698588-001 Before removing the WLAN module, follow these steps: 1.
2. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The WLAN antenna cable marked with [1] is connected to the WLAN module “Main” terminal. The WLAN antenna cable marked with [2] is connected to the WLAN module “Aux” terminal. If the computer is equipped with an 802.11 a/b/g/n WLAN module, the WLAN antenna cable marked with [3] is connected to the middle terminal on the WLAN module. 3. 66 Remove the two Phillips screws (2) that secure the WLAN module to the computer.
4. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. Reverse this procedure to install the WLAN module.
WWAN module CAUTION: The WWAN module and the WLAN module are not interchangeable. Description Spare part number HP hs2350 HSPA+ Mobile Broadband Module 668969-001 HP lt2523 LTE/HSPA+ Mobile Broadband Module 675793-001 HP lt2522 LTE/EV-DO Mobile Broadband Module 710789-001 HP un2430 EV-DO/HSPA Mini Card 702080-001 HP un2430 EV-DO/HSPA Mobile Broadband Module 634400-001 Before removing the WWAN module, follow these steps: 1. Shut down the computer.
4. Remove the WWAN module (4) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch (5) to prevent incorrect insertion. Reverse this procedure to install the WWAN module.
Bluetooth module NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the cable kit, spare part number 690624-001. For information about cable kit contents, see Cable Kit on page 33. Description Spare part number Bluetooth module 655792-001 Before removing the Bluetooth module, follow these steps: 1. Shut down the computer.
6. Remove the Bluetooth module. Reverse this procedure to install the Bluetooth module.
Hard drive Description Spare part number 750 GB, 7200 rpm hard drive 633252-001 500 GB, 7200 rpm hard drive 634925-001 500 GB, 7200 rpm , SED hard drive 683801-001 320 GB, 7200 rpm hard drive 634862-001 256 GB SATA III SED SSD 694683-001 180 GB SATA II SSD 694684-001 160 GB SATA II SSD 694685-001 128 GB SATA III SSD 653434-001 128 GB SATA III SSD locked 705053-001 Hard Drive Hardware Kit (includes hard drive bracket and screws) 644694-001 Before disassembling the computer, follow these
3. Loosen the two Phillips captive screws (2) that secure the smart card reader door to the computer. 4. Open the smart card reader door until it rests on its hinges (1). 5. Remove three Phillips spring-loaded screws (2) that secure the hard drive to the computer. 6. Grasp the tab on the hard drive, pull the hard drive to the left (3), and remove the hard drive (4) from the hard drive bay. 7.
8. Lift the bracket (2) straight up to remove it from the hard drive. Reverse this procedure to reassemble and install the hard drive.
Smart card reader Description Spare part number Smart card reader (includes door and cable) 652672-001 Before removing the smart card reader, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Reopen the door, tilt the door towards you (1), and then lift the smart card reader door straight up from the computer (2). 4. If it is necessary to replace the smart card reader, remove the two Phillips screws (1) that secure the smart card reader to the smart card reader door. 5. Slide the smart card reader out of the smart card reader door (2) while allowing the cable to slide out of the door guide (3). Reverse this procedure to reassemble and install the smart card reader.
Upgrade bay device Optical drive NOTE: Computer models may be equipped with an optical drive or an upgrade bay hard drive. All optical drive spare part kits include an optical drive bezel. To remove the optical drive, see below. To remove the upgrade bay hard drive, see following section.
4. Remove the optical drive (3) from the computer. 5. If it is necessary to replace the optical drive bracket, position the optical drive with the rear toward you. 6. Remove the three Phillips screws (1) that secure the optical drive bracket to the optical drive. 7. Remove the optical drive bracket (2). Reverse this procedure to install an optical drive.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 54). 5. Remove the service door (see Service door on page 60). Remove the upgrade bay hard drive: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 1. Position the computer upside down with the front side toward you. 2.
6. If it is necessary to remove the hard drive, position the upgrade bay bezel with the front toward you. 7. Loosen the two captive screws (1) that secure the hard drive to the bezel. 8. Lift the hard drive connector end up (2). Lift the hard drive out at an angle (3). Reverse this procedure to install a hard drive in the upgrade bay.
Keyboard NOTE: The keyboard spare part kit includes a keyboard cable, numeric keypad, pointing stick, and pointing stick cable.
82 For use in country/region Spare part number For use in country/region Spare part number For use in Japan 703151-291 For use in the United Kingdom and Singapore 703151-031 For use in Latin America 703151-161 For use in the United States 703151-001 Keyboard with backlight for use only on computer models equipped with the Windows 7 operating system (includes backlight cable): For use in the Netherlands 690647-B31 For use in Belgium 690647-A41 For use in Norway 690647-091 For use in the C
For use in country/region Spare part number For use in country/region Spare part number For use in Japan 690648-291 For use in the United Kingdom and Singapore 690648-031 For use in Latin America 690648-161 For use in the United States 690648-001 Before removing the keyboard, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 1. Shut down the computer.
4. Insert a small, blunt tool into the release hole, and press on the keyboard until it disengages from the base enclosure. NOTE: The center of the keyboard is the release point. If the keyboard does not easily disengage, press on the keyboard through the opening in the upgrade bay area. 5. Turn the opened computer right-side up, with the front toward you. 6. Lift the rear edge of the keyboard and then rotate the keyboard (3) forward until it rests upside down on top of the TouchPad.
8. Release the ZIF connector for the keyboard cable (3), and then disconnect the cable from the system board (4). 9. If so equipped, release the ZIF connector for the keyboard backlight cable (5) and then disconnect the cable from the system board (6). 10. Remove the keyboard. Reverse this procedure to install the keyboard. Memory Modules (under keyboard) NOTE: A computer having a system board with spare part number 690643-001 or 696441-001 has four memory slots.
Before removing a memory module, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Top cover The top covers include TouchPad button and bracket. Description Spare part number For use on computer models with a fingerprint reader 652652-001 Before removing the top cover, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. 88 Remove the following screws that secure the top cover to the base enclosure: ● Three Phillips screws from the Upgrade bay (1). ● Three Torx 8 screws in the hard drive bay and four Torx 8 screws in the battery bay (2). ● Five Torx 8 screws from the front edge and middle of the computer (3).
4. Pull up the back edge (1) of the top cover, and then lift the cover (2) away at an angle. Reverse this procedure to install the top cover.
Power button board Description Spare part number Power button board 690634-001 Before removing the power button board, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Remove the two Torx 8 screws (4) that secure the power button board to the top cover and then remove the power button board (5). Reverse this procedure to install the power button board.
Function button board Description Spare part number Function button board (includes cable) 690635-001 Before removing the function button board, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
5. Disconnect the function button board cable (4) from the function button board. Reverse this procedure to install the function button board.
Fingerprint reader board Description Spare part number Fingerprint reader board (includes bracket) 690631-001 Before removing the fingerprint reader board, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
4. Lift the fingerprint reader board (3) from the top cover. Reverse this procedure to install the fingerprint reader board.
TouchPad button board Description Spare part number TouchPad button board (included with top cover, spare part number 652652-001) Before removing the TouchPad button board, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
4. Lift the TouchPad button board (4) from the top cover. Reverse this procedure to install the TouchPad button board.
VGA port board Description Spare part number VGA port board 690641-001 Before removing the VGA port board, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Lift and remove the VGA port board from the base enclosure. Reverse this procedure to install the VGA port board.
Fan and heat sink assembly Description Spare part number Fan and heat sink assembly for use in computers with AMD FirePro M4000 graphics cards 690628-001 Fan and heat sink assembly for use in computers with NVIDIA Quadro K2000M graphics cards 690630-001 Fan and heat sink assembly for use in computers with NVIDIA Quadro K1000M graphics cards 690629-001 Before removing the fan and heat sink assembly, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during
4. Lift the fan and heat sink assembly from the base enclosure (3). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the system board (1), (3), (5), and (7) and the heat sinks (2), (4), (6), and (8), each time the heat sink is removed. Replacement thermal material is included with all heat sink and system board spare part kits. Reverse this procedure to install the fan and heat sink assembly. NOTE: To properly ventilate the computer, allow at least a 7.
Graphics card NOTE: All graphics card spare part kits include replacement thermal material. Description Spare part number NVIDIA Quadro K2000M (NVIDIA N14P-Q3 2GB DDR3) 690637-001 NVIDIA Quadro K1000M (NVIDIA N14P-Q1 2GB DDR3) 690638-001 AMD FirePro M4000 (Chelsea XT GL 1GB GDDR5) 690639-001 Before removing the graphics card, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 1. Shut down the computer.
3. Remove the graphics card (2) by sliding it away from the slot at an angle. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the system board (1), (3), (5), and (7) and the heat sinks (2), (4), (6), and (8), each time the heat sink is removed. Replacement thermal material is included with all heat sink and system board spare part kits. Reverse this procedure to install the graphics card.
Processor NOTE: All processor spare part kits include replacement thermal material. Description Spare part number Intel Quad Core i7-3840QM 2.80-GHz processor (SC turbo up to 3.80-GHz; 1600-MHz FSB, 8.0MB L3 cache, 45 W) 703266-002 i7-3820QM, 2.70 GHz (Turbo up to 3.70 GHz), quad-core processor, 1600 MHz, 8 MB L3 Cache, 8 threads, 45W 681284-002 Intel Quad Core i7-3740QM 2.70-GHz processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 6.0MB L3 cache, 45 W) 702840-002 i7-3720QM, 2.60GHz (Turbo up to 3.
d. Top cover (see Top cover on page 87). e. Fan and heat sink assembly (see Fan and heat sink assembly on page 100). Remove the processor: 1. Position the computer right-side up, with the front toward you. 2. Use a flat-bladed screwdriver to turn the processor locking screw (1) one-half turn counterclockwise until you hear a click. 3. Lift the processor (2) straight up and remove it.
Audio/USB 3.0 board Description Spare part number Audio/USB 3.0 board (select models only) 690636-001 Before removing the audio/USB 3.0 board, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Disconnect the audio/USB 3.0 board (2) from the system board by lifting it out at an angle. Reverse this procedure to install the audio/USB 3.0 board.
Modem module NOTE: The modem module spare part kit does not include a modem module cable. The modem module cable is included in the cable kit, spare part number 690623-001. For information about cable kit contents, see Cable Kit on page 33. Description Spare part number 56k v.92 MDC data/fax modem module 628824-001 Before removing the modem module, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 1. Shut down the computer.
4. Disconnect the modem module (3) from the system board by lifting it straight up. Reverse this procedure to install the modem module.
Speakers Description Spare part number Speaker kit 652669-001 Before removing the speakers, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
d. 3. 4. Slide the display latch lock to the left and remove by pulling straight up from the base enclosure (4). Remove the display latch spring buttons: a. In the lower right corner of the base enclosure, remove the two Torx 8 screws (1) that secure the display latch spring button to the base enclosure. b. Lift the right display latch spring button (2) straight up from the base enclosure. Remove the tape (1) from the top of the speakers.
5. Disconnect the speaker cable (2) from the system board. 6. Remove the four Torx 8 screws (3) that secure the speakers to the base enclosure. 7. Remove the speakers (4) from the base enclosure. Reverse this procedure to install the speakers.
ExpressCard/USB 2.0 assembly Description Spare part number ExpressCard/USB 2.0 assembly 652680-001 Before removing the ExpressCard/USB 2.0 assembly, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer.
4. Lift the assembly up (3) and remove the assembly from the base enclosure at a 45 degree angle (4). Reverse this procedure to install the ExpressCard/USB 2.0 assembly.
Northbridge chip heat sink Description Spare part number Northbridge chip heat sink NOTE: The Northbridge chip heat sink is included with the base enclosure assembly, spare part number 698946-001. Before removing the Northbridge chip heat sink, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 1. Shut down the computer.
3. Remove the Northbridge chip heat sink from the system board (2). Reverse this procedure to install the Northbridge chip heat sink.
System board NOTE: All system board spare part kits include replacement thermal material and VGA support bracket. NOTE: Models that support quad-core processors have four memory slots. Models that support dualcore processors have two memory slots.
d. Top cover (see Top cover on page 87). e. Fan and heat sink assembly (see Fan and heat sink assembly on page 100). f. Audio/USB 3.0 board (see Audio/USB 3.0 board on page 106). g. Speakers (see Speakers on page 110). h. ExpressCard/USB 2.0 assembly (see ExpressCard/USB 2.0 assembly on page 113).
4. Disconnect the power jack (1), the network cable (2), the display cable (3), and the webcam cable (4). 5. Remove the Phillips screw (1) that secures the smart card reader to the system board. 6. Remove the three Torx 8 screws (2) that secure the system board to the base enclosure. 7. Remove the two Torx 8 screws (3) that secure the system board to the optical drive connector. 8. Remove the system board (4) from the base enclosure.
Reverse this procedure to install the system board. RJ-45 connector cable NOTE: The RJ-45 connector cable is included in the cable kit, spare part number 690623-001. Before removing the RJ-45 connector cable, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
4. Remove the RJ-45 connector cable from the base enclosure (3). Reverse this procedure to install the RJ-45 connector cable.
Power connector cable NOTE: The power connector cable is included in the cable kit, spare part number 690623-001. Before removing the power connector cable, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
4. Remove the power connector cable from the enclosure (3). Reverse this procedure to install the power connector cable.
RJ-11 connector cable NOTE: The RJ-11 connector cable is included in the cable kit, spare part number 690623-001. Before removing the RJ-11 connector cable, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
2. Remove the RJ-11 connector cable from the clips and routing channel built into the base enclosure. 3. Remove the RJ-11 connector cable from the base enclosure. Reverse this procedure to install the RJ-11 connector cable.
Service door latch NOTE: The service door latch is included with the battery latch kit , spare part number 690633-001. Before removing the service door latch, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. Remove the service door latch from the base enclosure (2), ensuring that the spring (3) remains intact with the service door latch. Reverse this procedure to install the service door latch.
Battery latch NOTE: The battery latch is included with the battery latch kit , spare part number 690633-001. Before removing the battery latch, follow these steps: IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Remove the battery latch from the base enclosure (3). Reverse this procedure to install the battery latch.
Display assembly Description Spare part number 39.6-cm (15.6 in) FHD RGB UWVA LCD display assembly with DreamColor: For use in computer models without webcams 690627-001 For use in computer models with webcams 690626-001 NOTE: It is not necessary to remove the display panel in order to remove the display assembly. However, for access to the webcam module, WLAN module, or WWAN module, you must remove the display panel.
3. Lift the display hinge cover (2) straight up and remove it. The display hinge cover is available using spare part number 652657-001. 4. Remove the two Torx T8M2.5×4.5 screws that secure the display assembly to the computer. 5. Position the computer upside down, with the front toward you.
132 6. Remove the WLAN and WWAN antenna cables (1) from the routing tabs (2) in the base enclosure. 7. Thread the WLAN and WWAN antenna cables (1) through the hole and then back up underneath the system board, unhook the antenna cables from the retaining tabs (2). 8. Remove the four Torx 8 screws (1) from the brackets. 9. Lift the display cable connector (2) straight up from the system board and carefully release the display cable from the cable routing slots in the base enclosure.
10. Lift the display assembly straight up from the base enclosure and remove it. NOTE: For a hinge-up display assembly replacement, reverse these procedures to reinstall the display assembly. 11. Remove the display bezel: a. Remove the two rubber pads (1) that cover the display panel screws.
134 b. Remove the two Torx 8 screws (2) that secure the display bezel to the display enclosure. c. Flex the top (1) of the bezel from the inside edge until it disengages from the display back cover. d. Flex the inside edge of the left side and the right side (2) of the bezel until it disengages from the display back cover. e. Flex the bottom (3) of the bezel from the inside edge until it disengages from the display back cover.
f. Remove the display bezel from the display back cover (4). g. 12. If it is necessary to remove the cable routing tray, remove the three Phillips screws (1) that secure the cable routing tray to the display enclosure, then pull the cable routing tray towards you (2). The cable routing tray is available in the Plastics kit, spare part number 684794-001.
13. Remove the six Torx 8 screws that secure the display panel to the display enclosure. 14. If it is necessary to replace the display hinges, Remove the eight Phillips screws (1) that secure the display panel to the display hinges (four on either side). The left and right display hinges are available using spare part number 652646-001. 136 a. Remove the eight Phillips screws (1) that secure the display panel to the display hinges (four on either side). b. Remove the display hinges (2).
15. If it is necessary to replace the webcam module from the display enclosure, lift the webcam module straight up (1), then pull the connector for the webcam cable and disconnect the cable (2). 16. If it is necessary to replace the webcam cable, release the tape securing the cable to the display cover (1), and then remove the cable (2).
17. If it is necessary to replace the WWAN antenna cables, detach the WWAN antenna transceivers (1) from the adhesive on the back cover, and then release the cables from the clips (2) that secure the cables to the display back cover. 18. If it is necessary to replace the WLAN antenna cables, detach the WLAN antenna transceivers (1) from the adhesive on the back cover, and then release the cables from the clips (2) that secure the cables to the display back cover.
5 Computer Setup Windows 8 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup. 2. Press f10 to enter Computer Setup. To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ● System Tune-Up—This group of additional tests checks your computer to make sure that the main components are functioning correctly.
Windows 7 Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. – or – ● To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
Updating the BIOS Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
4. Click your specific product from the models listed. 5. Click the appropriate operating system. 6. Go to the BIOS section and download the BIOS software package. 7. Follow the installation instructions as provided with the downloaded BIOS software package. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
6 Specifications Computer specifications Metric U.S. Length 25.1 cm 9.86 in Width 37.4 cm 14.72 in Height (at front) 3.4 cm 1.34 in Weight (equipped with 39.6-cm (15.6-in) HD+ display, NV Graphics, DVD drive, 1-GB DIMM, 160-GB hard drive, WLAN module, 8-cell battery) 3.1 kg 6.94 lbs Dimensions Input power Operating voltage 19.5V DC @ 6.15A - 120 W Slim Adapter 19.5V DC @ 7.7A - 150 W Slim Adapter 19.5V DC @ 10.3A - 200 W Slim Adapter Operating current 4.
Metric U.S. Operating 0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep rate Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 39.6-cm (15.6-in) HD+ display specifications Metric U.S. Height 19.4 cm 7.59 in Width 34.4 cm 13.54 in Diagonal 39.6 cm 15.
39.6-cm (15.6-in) FHD display specifications Metric U.S. Height 19.4 cm 7.59 in Width 34.4 cm 13.54 in Diagonal 39.6 cm 15.6 in Surface treatment Anti-glare Contrast ratio 300:1 (typical) Refresh rate 60 Hz Brightness 220 nits (typical) Dimensions Pixel resolution Pitch 0.179 × 0.
Hard drive specifications 750 GB* 500-GB* 320-GB* Height 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm Weight 115 g 115 g 115 g Interface type ATA-8, SATA 2.6, 3.0 Gb/s, NCQ ATA-8, SATA 2.6, 3.0 Gb/s, NCQ ATA-8, SATA 2.6, 3.0 Gb/s, NCQ Transfer rate 300 MB/sec 300 MB/sec 300 MB/sec Security ATA security ATA security ATA security Single track 1.5 ms 1.5 ms 1.
Solid state drive specifications 256 GB* 128 GB* Dimensions Height 7.0 mm Width 70 mm Weight 73 g Interface type SATA 3 (6 Gb/s) Security ATA security Performance Maximum sequential read Up to 460 MB/s 415 MB/s Maximum sequential write Up to 260 MB/s 175 MB/s Logical blocks 500,118,192 250,069,680 Operating temperature 32° to 158°F (0° to 70°C) *1 GB = 1 billion bytes when referring to solid state drive storage capacity. Actual accessible capacity is less.
DVD±RW and CD-RW SuperMulti DL Combo Drive specifications Supported Media Read: Write: CD-DA, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CDEXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM CD-R, CD-RW, DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM, DVD +R DL, DVD-R DL Access time CD DVD Random <140ms < 160 ms Interface Gen 1 SATA Max data transfer rate ● 24X CD-R
Blu-ray Disc ROM DVD±RW SuperMulti DL Combo Drive Supported Media 154 Read: Write: CD-DA, , CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW.
DVD-ROM Drive specifications Supported Media CD-DA, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (PhotoCD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CDR, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Access time CD DVD Random < 140 ms < 160 ms Interface Gen 1 SATA Max data transfer rate ● 24X CD-ROM ● 8X DVD Transfer mode UDMA Mode 5 Max Media Capacity (read) 8.
7 Backup and recovery Windows 8 To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
Note the following when backing up: ● Store personal files in the Documents library, and back it up regularly. ● Back up templates that are stored in their associated programs. ● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to reset your preferences. To create a backup using Backup and Restore: NOTE: Be sure that the computer is connected to AC power before you start the backup process.
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery. 1. If possible, back up all personal files. 2. If possible, check for the presence of the HP Recovery partition and the Windows partition.
4. Press f11 while the “Press for recovery” message is displayed on the screen. 5. Follow the on-screen instructions. Using Windows 8 operating system media (purchased separately) To order a Windows 8 operating system DVD, go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.
To start Refresh: 1. On the Start screen, point to the far-right upper or lower corner of the screen to display the charms. 2. Click Settings. 3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Refresh your PC without affecting your files, select Get started, and follow the on-screen instructions.
Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. 1. From the Start screen, type HP Software Setup, and select Apps. 2. Open HP Software Setup. 3. Follow the on-screen directions to reinstall drivers or select software.
Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator. This recovery media allows you to reinstall your original operating system as well as select drivers and applications if the hard drive becomes corrupted.
NOTE: DVDs and DVDs with double-layer (DL) support store more information than CDs, so using them for backup reduces the number of recovery discs required. ● When backing up to discs, number each disc before inserting it into the external drive. To create a backup using Backup and Restore: NOTE: Be sure that the computer is connected to AC power before you start the backup process. NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1.
3. If the Windows partition is listed, restart the computer, and then press f8 before the Windows operating system loads. 4. Select Startup Repair. 5. Follow the on-screen instructions. NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in Help and Support. Using f11 recovery tools CAUTION: Using f11 recovery tools completely erases hard drive contents and reformats the hard drive.
Using a Windows 7 operating system DVD (purchased separately) To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http:// www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/ us/en/ wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.
8 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China CCC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1.
9 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index Symbols/Numerics 1394 port, identifying 17 A AC adapter, spare part number 35 accessory battery connector, identifying 20 antennas, disconnecting 68 audio, product description 3 audio-in (microphone) jack, identifying 16 audio-out (headphone) jack, identifying 16 Audio/USB 3.0 board spare part number 27 audio/USB 3.
DVD±RW and CD-RW SuperMulti DL Combo Drive precautions 49 removal 77 spare part number 30, 34, 77 E electrostatic discharge 50 eSATA port 17 esc key, identifying 13 Ethernet, product description 3 ExpressCard blank, illustrated 32 ExpressCard/USB 2.
P packing guidelines 51 PCH thermal material spare part number 39 plastic parts 48 Plastics Kit contents 32 spare part number 32 pointing device, product description 5 pointing stick 8 pointing stick cover spare part number 39 ports 1394 17 DisplayPort 17 external monitor 16 product description 4 USB 17 USB charging 17 power button board removal 90 spare part number 90 power button, identifying 11 power connector cable illustrated 33 removal 122 spare part number 122 power connector, identifying 18 power co
TouchPad button board removal 96 spare part number 96 TouchPad light, identifying 10 TouchPad zone identifying 9 transporting guidelines 51 U upgrade bay 16 upgrade bay bezel, spare part number 78 upgrade bay hard drive, removal 78 USB 3.
