Troubleshooting Guide

Innehåll
1 Diagnostiska funktioner
HP Insight Diagnostics (insynsdiagnostik) ........................................................................................... 1
Så här kommer du åt HP Insight Diagnostics ...................................................................... 1
Fliken Överblick ................................................................................................................... 2
Test-fliken ............................................................................................................................ 3
Status-flik ............................................................................................................................. 3
Logg-flik ............................................................................................................................... 4
Fliken Hjälp .......................................................................................................................... 4
Spara och skriva ut information i HP Insight Diagnostics .................................................... 5
Så här hämtar du den senaste versionen av HP Insight Diagnostics .................................. 5
Skydda programvara ............................................................................................................................ 5
HP Backup and Recovery Manager ..................................................................................................... 6
2 Felsökning utan diagnostik
Säkerhet och arbetsmiljö ...................................................................................................................... 7
Innan du ringer Teknisk support ........................................................................................................... 7
Tips ....................................................................................................................................................... 8
Åtgärda allmänna fel .......................................................................................................................... 10
Åtgärda problem med ström ............................................................................................................... 14
Åtgärda diskettproblem ...................................................................................................................... 15
Åtgärda hårddiskproblem ................................................................................................................... 18
Åtgärda problem med Media Card-läsaren ........................................................................................ 21
Åtgärda problem med bildskärm ........................................................................................................ 23
Åtgärda problem med ljud .................................................................................................................. 27
Åtgärda problem med skrivare ........................................................................................................... 29
Åtgärda problem med tangentbord och mus ...................................................................................... 30
Åtgärda problem vid installation av maskinvara ................................................................................. 32
Åtgärda problem med nätverk ............................................................................................................ 34
Åtgärda problem med minne .............................................................................................................. 37
Lösa problem med processorn ........................................................................................................... 39
Åtgärda problem med CD ROM och DVD .......................................................................................... 40
Åtgärda Drive Key-problem ................................................................................................................ 42
Lösa program med framsidans komponenter ..................................................................................... 43
Lösa problem med Internet-tillgång .................................................................................................... 44
Åtgärda problem med program .......................................................................................................... 46
Kontakta kundsupport ........................................................................................................................ 47
Bilaga A Felmeddelanden under POST
POST-koder och textmeddelanden .................................................................................................... 49
SVWW v