Warranty and Support Guide - iPod plus HP

Pick Up and Return Warranty Service
Your HP Limited Warranty may include a pick up and return warranty service. Under the
terms of pick up and return service, HP will pick up the defective unit from your location,
repair or replace it, and return it back to your location, incurring all repair, logistics, and
insurance costs in this process.
Customer Self-Repair Warranty Service
In countries/regions where it is available, your HP Limited Warranty may include a
Customer Self-Repair warranty service. If applicable, HP will determine in its sole discretion
that customer self-repair is the appropriate method of warranty service. If so, HP will ship
approved replacement parts directly to you to fulfill your HP Hardware Product warranty
service. This will save considerable repair time. After you contact HP and the fault diagnosis
identifies that the problem can be fixed using one of these parts, a replaceable part can be
sent directly to you. Once the part arrives, replace the defective part pursuant to the
provided instructions and documentation. If further assistance is required, call the HP
Technical Support Center and a technician will assist you over the phone. In cases where the
replacement part must be returned to HP, you must ship the defective part back to HP within
a defined period of time, normally thirty (30) days. The defective part must be returned with
the associated documentation in the provided shipping material. With a customer self-repair,
HP will pay all shipping and part return costs and determine the courier/carrier to be used.
In some cases, HP will ask for a credit card as collateral for the part and will charge you for
the retail price of the part if the failed part is not returned.
HP Out-of-Warranty Support Options
Even after your warranty has ended, HP can still provide you with service and support options.
■ For Visa and MasterCard holders in the United States or calls from Canada, please call
1-800-474-6836 [1-800 HP invent] or 905-206-4663 (local to Mississauga).
■ 1 time technical support, $40* U.S. per call.
■ 1 year unlimited technical support $75* U.S.
*Prices are subject to change without notice and may vary based on your product.
Fees are charged to your Visa or MasterCard.
ipodWS.fm Page 10 Monday, July 12, 2004 10:02 AM