Tips for Locating NonStop Manuals on the HPSC HP Part Number: 742394-004 Published: January 2014
© Copyright 2013, 2014 Hewlett-Packard Development Company, L.P.
Contents About this document......................................................................................4 HPSC replaces the BSC.............................................................................................................5 Access NonStop documentation in one click.................................................................................5 Navigating a collection.............................................................................................................
About this document Version Date Changes 742394-004 5 January 2014 • Added “Downloading manuals” (page 6) describing a workaround to use if downloading a manual fails. • Added “Using the HP Support Center Mobile App” (page 12) describing limitations for the HP Support mobile application. • Added “Choose unique search strings for better results” (page 9) describing how to get better search results. 742394-003 2 October 2013 • Updated for new landing page.
HPSC replaces the BSC The HPSC is the go-forward, strategic support portal for HP commercial and enterprise products. It consolidates many legacy portals, each with a variety of support content. External documentation had existed in both the HPSC and the Business Support Center (BSC) for several months, and soon the BSC will be retired. Access NonStop documentation in one click The http://www.hp.com/go/nonstop-docs landing page has a direct link to each of the NonStop documentation collections on the HPSC.
Using Ctrl-F to locate a title To find a document on the current page by searching for a word in the title: 1. Press Ctrl-F to open the Find dialog box in your browser. 2. Type a word that you know is present in the title of the document (should automatically appear in the find field of your browser). 3. Click Enter to locate the first title that has that word. 4. Scroll or click Enter again to find the next title. NOTE: This method only finds items on the current page.
Finding NonStop documents in HTML format (IUG 2, OMM, Tuxedo 8.0) These documents in HTML format could not be migrated: • Interactive Upgrade Guide 2 • Operator Messages Manual • Tuxedo 8.0 Documentation There are linked pointer documents in the HPSC for each of these documents. Soon some of these manuals will become available as zip downloads in the HPSC. Searching HPSC for NonStop documentation There are several ways to search for NonStop documentation on the HPSC.
3. Press Enter or click the magnifying glass icon to display the search results: When you want to reset the scope The HPSC has persistence features associated with collections. For example, if you are searching in the J-series collection, the HPSC assumes that you will want to continue searching in only the J-series collection. To switch to a different collection, you can edit the text in the upper field.
Note that the Product (optional) field is blank. If necessary, restart your browser to clear any product context, then navigate back to www.hp.com/go/hpsc. 3. Enter the search keyword or keywords in the lower field. To limit the search to NonStop product documents, include the keyword NonStop: 4. Press Enter or click the magnifying glass icon to display the search results.
You can combine a single keyword with a quoted search string: • Searching for TACL "INFO DEFINE“ will return TACL Reference Manual as the first search result. • Searching for TACL “ABENDED: $XX” will return TACL Reference Manual as the ONLY search result returned. Searching for NonStop Knowledge Base content See Support Note S11049A for information on searching for KBNS content on the HPSC. Other advanced search options The HPSC has other advanced search options available.
4. After you have successfully switch countries, the corresponding flag and country name will appear in the lower left corner, next to the map icon. Getting help or sending feedback For help finding manuals on the HPSC or to make suggestions about the HPSC, send e-mail to docsfeedback@hp.com. Feedback specific to NonStop documentation will be routed accordingly. Feedback received so far Here are the top requests under consideration for NTL on the HPSC.
Using the HP Support Center Mobile App The HPSC Mobile App has some limitations for NonStop documentation collections. If you navigate to a NonStop documentation collection, only the first 50 manuals will be displayed. If you are using a mobile device with at least a 7 inch display, you are probably better off just navigating the HPSC itself using a web browser. If you do decide to use the HPSC Mobile App, you will have best results using the search feature.
For information on enabling and configuring the Navigation pane, see the Adobe Reader documentation. Using document links NonStop PDF documents often contain extensive internal links, which enable you to quickly navigate to content that is referenced from other parts of the PDF. For example, you can click a page number to navigate to that page or section: You can click any of the following items to navigate within a PDF: • Cross-references with page numbers within the text.
Find Find provides a simple method to quickly search for text: • Searches only within the current PDF. • No search options (for example, match case, whole word). • Uses Next and Previous buttons to move sequentially between search results. • Best when searching small documents, or for a term that is not likely to appear frequently in a large document.
3. Press Enter or click Search.
4. Review the search results: NOTE: In some versions of Adobe Reader, search results might appear in the Navigation pane instead of a separate window. Support and other resources Typographic conventions This document uses the following typographical conventions: Ctrl+x A key sequence. A sequence such as Ctrl+x indicates that you must hold down the key labeled Ctrl while you press another key or mouse button. Key The name of a keyboard key. Return and Enter both refer to the same key.
(docsfeedback@hp.com). Include the document title and part number, version number, or the URL when submitting your feedback.
