HP ProBook 4545s Notebook PC Maintenance and Service Guide
© Copyright 2012 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Advanced Micro Devices, Inc. AMD are trademarks of Advanced Micro Devices, Inc. Microsoft and Windows, are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................................................ 1 2 External Component Identification ............................................................................................................... 6 Top ....................................................................................................................................................... 6 TouchPad ................
Workstation guidelines ..................................................................... 34 Equipment guidelines ....................................................................... 35 Component replacement procedures ................................................................................................. 36 Service tag ......................................................................................................................... 36 Battery .........................................
Main menu ........................................................................................ 88 Security menu ................................................................................... 88 Diagnostics menu ............................................................................. 88 Using Advanced System Diagnostics ................................................................................ 88 Windows 8 – Computer Setup (BIOS) and Advanced System Diagnostics ...........................
Using a Windows 7 operating system DVD (purchased separately) ............... 110 Windows 8 - Backup and recovery ................................................................................................... 111 Backing up your information ............................................................................................ 111 Performing a system recovery ......................................................................................... 112 Using the Windows recovery tools .............
1 Product description Category Description UMA Discrete Product Name HP ProBook 4545s Notebook PC √ √ AMD A8-4500M, 2.8-GHz Max/1.9-GHz Base, 4-MB L2 cache, quad-core, 35W √ √ √ √ √ √ √ Graphics: HD 7640G AMD A6-4400M, 3.20-GHz Max/2.7-GHz Base, 1-MB L2 cache, dual-core, 35W Graphics: HD 7520G AMD A4-4300M, 3.0-GHz Max/2.
Category Fixed optical drives Audio/Visual Ethernet Wireless Description UMA Discrete Customer-accessible √ √ Supports the following drives: √ √ √ √ Supports no optical drive option √ √ Integrated dual-array microphone (webcam models only) √ √ Integrated mono (non-webcam models) √ √ Stereo speakers (2) √ √ Integrated webcam (720p HD) √ √ Supports no camera option √ √ Headphone and microphone jacks √ √ Realtek RTL8151FH-CG 10/100/1000 √ √ S3/S4/S5 wake on LAN (AC mode
Category UMA Discrete Bluetooth 4.0 only supported by combo card √ √ External media card 6-in-1 Digital Media Reader Slot. Supports SD,SDHC, SDXC, MMC, MMC+ and Memory Stick √ √ Ports Audio-in (stereo microphone) √ √ Audio-out (stereo headphone) √ √ RJ-45 (Ethernet, includes link and activity lights) √ √ USB 2.0 (2) √ √ USB 3.
Category 4 Description UMA Discrete Windows 7 Professional 64 with Microsoft Office 2010 Starter PPP (EDGI) √ √ Windows 7 Professional 64 with Microsoft Office 2010 Professional (Japan only) √ √ Windows 7 Professional 64 with Microsoft Office 2010 Personal (Japan only) √ √ Windows 7 Professional 64 with Microsoft Office 2010 Starter - MSNA √ √ Windows 7 Professional 64 with Microsoft Office 2010 Home & Business (Japan only) √ √ Windows 7 Home Premium 64 with Microsoft Office 2010 Starter
Category Description UMA Discrete Win 8 Pro 64 √ √ DRDVD Windows 7 √ √ Windows XP Professional √ √ Windows 7 Home Basic 32 √ √ Windows 7 Home Premium 32 √ √ Windows 7 Professional 32 √ √ Microsoft WHQL √ √ SuSE Linux Enterpriise (SLED) SP2 64 bit √ √ AC adapter √ √ Battery (system) √ √ Hard drive √ √ Optical drive √ √ Memory module √ √ WLAN module √ √ Keyboard √ √ Web-only support: Certified: Serviceability End-user replaceable parts: 5
2 External Component Identification Top TouchPad Component 6 Description (1) TouchPad on/off button Turns the TouchPad on and off. (2) TouchPad zone Moves the pointer and selects or activates items on the screen. (3) Left TouchPad button Functions like the left button on an external mouse. (4) Right TouchPad button Functions like the right button on an external mouse.
Lights Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep/Suspend state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Suspend/Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. (2) Caps lock light On: Caps lock is on. (3) Web browser light ● On: The computer is on.
Buttons, speakers, and fingerprint reader (select models only) 8 Chapter 2 External Component Identification
Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep/Suspend. ● When the computer is in the Sleep/Suspend state, press the button briefly to exit Sleep/Suspend. ● When the computer is in Suspend/Hibernation, press the button down briefly to exit Suspend/Hibernation.
Keys Component Description (1) esc key Displays system information when pressed in combination with the fn. key (2) fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key or the esc key. (3) Windows 7 logo key Displays the operating system Start screen. Windows 8 logo key (4) Function keys Execute frequently used system functions when pressed in combination with the fn key.
Front Component (1) (2) (3) Description Hard drive light Media Card Reader Audio-out (headphone) jack ● Blinking White: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive.
Right Component Description (1) USB 2.0 ports (2) Connect optional USB devices. (2) Optical drive (select models only) Reads to an optical disc. NOTE: On select models, the optical drive also writes to an optical disc. (3) (4) 12 Optical drive light (select models only) Optical drive eject button (select models only) Chapter 2 External Component Identification ● On: The optical drive is being accessed. ● Off: The optical drive is idle. Releases the optical drive disc tray.
Left Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) Power connector Connects an AC adapter. (3) AC adapter/battery light ● Amber: The computer is connected to external power and the battery is charged from 0 to 90 percent.
Display NOTE: Refer to the illustration that most closely matches your computer. Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLAN). (2) Internal microphone(s) (1 or 2 depending on model) Record sound. (3) Webcam light (select models only) On: The webcam is in use. (4) Webcam (select models only) Records video and captures still photographs.
Bottom NOTE: Your computer may look slightly different from the illustration in this section. Component (1) Description Battery and service door release latches ● Release the battery from the battery bay by sliding the release latches one time. ● When the battery has been removed from the battery bay, release the service door from the computer by sliding the release latches a second time. (2) Battery bay Holds the battery.
Identifying the bottom parts of the computer NOTE: 16 The service door has been removed in the following illustration.
3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. ● Product name (1). This is the product name affixed to the front of the computer. ● Serial number (s/n) (2). This is an alphanumeric identifier that is unique to each product. ● Part number/Product number (p/n) (3). This number provides specific information about the product's hardware components.
PCID label The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to the factory shipped specifications when replacing the system board. The following image illustrates label location. NOTE: Computer layout may vary from that shown.
Computer major components Item Description (1) Display panel 39.6-cm (15.
Item (2) Description Spare part number 39.6-cm (15.6-inch) HD, Anti-glare, without webcam 683596-001 Keyboard (includes cable) For use with models using Windows 7 683491-xxx NOTE: For a detailed list of available keyboards, see Sequential part number listing on page 26. For use with models using Windows 8 702237-xxx NOTE: For a detailed list of available keyboards, see Sequential part number listing on page 26.
Item Description Spare part number Atheros AR9485 802.11b/g/n WiFi Adpater HMC 675794-001 Atheros AR9462 802.11 a/b/g/n 2x2 Bluetooth 4.0 Combo 676786-001 Atheros AR9565 802.11 b/g/n + Bluetooth 4.0 Combo Adapter 690019-001 Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001 Ralink RT5390F 802.11 b/g/n 1x1 PCIe C 670691-001 Ralink RT3290LE 802.11 b/g/n 1x1 WiFi and Bluetooth 4.0 Combo Adapter 690020-001 Ralink RT5390R 802.
Display components Item Description (1) Display hinge covers (part of Display hinge kit 683480-001) (2) Display bezel (3) (4) 22 Spare part number For use with models with a webcam 683478-001 For use with models without a webcam 683479-001 Webcam module 683508-001 Microphone module (not illustrated) 647675-001 Display hinges (includes left and right hinges, plastic hinge covers, and LCD rubbers) 683480-001 Chapter 3 Illustrated parts catalog
Plastics Kit Item Description Spare part number Plastics Kit 683501-001 (1) Optical drive protective insert (2) Secure Digital card protective insert Plastics Kit 23
Cable Kit Item 24 Description Spare part number Cable Kit 683477-001 (1) Battery cable (2) DC-in cable (3) Audio cable (4) USB module with cable Chapter 3 Illustrated parts catalog
Mass storage devices Description Spare part number Optical drives Blu-ray BD-R/RE DVD±RW SuperMulti DL Drive 683499-001 DVD-ROM with SuperMulti DL Drive 683500-001 DVD-ROM optical drive 700845-001 Hard drives 750-GB, 7200-rpm (2.5-in) 633252-001 750-GB, 5400 rpm (2.5-in) 634250-001 640-GB, 5400-rpm (2.5-in) 669300-001 500-GB, 7200 rpm (2.5 in) 634925-001 320-GB, 7200-rpm (2.
Description Spare part number HP optical travel mouse 434594-001 Professional slim, top load case 592923-001 Notebook combination lock 591699-001 Essential top load case 679921-001 Nylon case 612757-001 Sequential part number listing CSR flag designations: A = Mandatory B = Optional C = Service technician recommended N = Non-user replaceable 26 Spare part number CSR flag Description 390632-001 A Mouse, optical, 2-button 434594-001 A HP optical travel mouse 490371-001 A Power cord fo
Spare part number CSR flag Description 634250-001 A 750-GB, 5400 rpm hard drive (2.5 in) 634925-001 A 500-GB, 7200 rpm hard drive (2.5 in) 641369-001 A 4-GB memory module (PC3-12800, 1600 MHz, DDR3) 641672-001 A 320-GB, 7200-rpm hard drive (2.5 in) 647675-001 N Microphone module 652972-001 A 2-GB memory module (PC3-12800, 1600 MHz, DDR3) 655795-001 A Atheros 9485GN 802.11 b/g/n 1x1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 657325-001 A Broadcom 4313GN 802.
28 Spare part number CSR flag Description 683491-151 A Keyboard with TouchPad for use in Greece, Windows 7 683491-161 A Keyboard with TouchPad for use in Latin America, Windows 7 683491-171 A Keyboard with TouchPad for use in Saudi Arabia, Windows 7 683491-211 A Keyboard with TouchPad for use Hungary, Windows 7 683491-251 A Keyboard with TouchPad for use in Russia, Windows 7 683491-261 A Keyboard with TouchPad for use in Bulgaria, Windows 7 683491-271 A Keyboard with TouchPad for use
Spare part number CSR flag Description 683599–501 N System board for use in models with 2-GB of discrete memory using Windows 8 Std 683599–601 N System board for use in models with 2-GB of discrete memory using Windows 8 Pro 683600-001 N System board for use in models with UMA graphics using Windows 7 683600-501 N System board for use in models with UMA graphics using Windows 8 Std 683600-601 N System board for use in models with UMA graphics using Windows 8 Pro 683601-001 N RTC battery
30 Spare part number CSR flag Description 702237-B31 A Keyboard with TouchPad for use in the Netherlands and Europe with Windows 8 702237-BA1 A Keyboard with TouchPad for use in Slovakia with Windows 8 702237-BB1 A Keyboard with TouchPad for use in Hebrew with Windows 8 702237-BG1 A Keyboard with TouchPad for use in Switzerland with Windows 8 702237-DB1 A Keyboard with TouchPad for use in Canada/English with Windows 8 702237-DD1 A Keyboard with TouchPad for use in Iceland with Windows 8
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers ● Torx T8 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 95 screws and screw locks, in 15 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. 36 ● Product name (1).
Battery Description Spare part number 9-cell, 93 WHr, 2.8 Ah Li-ion battery 633809-001 6-cell, 47 WHr, 2.2 Ah Li-ion battery 633805-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Bottom door Description Spare part number Bottom door 690978-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4.
Bottom parts location Some customer replaceable parts are accessible after removing the bottom door. Item Description 1 Memory module 2 Hard drive 3 WLAN module WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. CAUTION: The WLAN module and the WWAN module are not interchangeable. Description Spare part number Atheros 9485GN 802.11 b/g/n 1x1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001 Atheros AR9485 802.
Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 37). 5.
5. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Description Spare part number DVD±RW and CD-RW SuperMulti DL Combo Drive (includes bracket and screws) 683500-001 DVD-ROM drive 700845-001 Before removing the optical drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Remove the optical drive (3) from the computer. 5. If it is necessary to replace the optical drive bracket, position the optical drive with the rear toward you. 6. Remove the two Phillips PM2.0×3.0 screws (1) that secure the optical drive bracket to the optical drive.
7. Remove the optical drive bracket (2). Reverse this procedure to install an optical drive.
Hard drive Description Spare part number 750-GB, 7200-rpm (2.5 in) 633252-001 750-GB, 5400-rpm (2.5 in) 634250-001 640-GB, 5400-rpm (2.5 in) 669300-001 500-GB, 7200 rpm (2.5 in) 634925-001 320-GB, 7200-rpm (2.5 in) 641672-001 Hard Drive Hardware Kit (includes hard drive bracket, mylar insulator, and screws) 690978-001 Before disassembling the computer, follow these steps: 1. Shut down the computer.
46 4. Grasp the Mylar cover on the hard drive and slide the hard drive to the left (2) to disconnect it from the system board connector and lift it from the hard drive bay. . 5. If it is necessary to replace the hard drive bracket, unwrap the mylar cover (1) that surrounds the drive. 6. Remove the two Phillips PM3.0×3.0 hard drive bracket screws (2) from each side of the hard drive (4 total screws). 7. Lift the mounting bracket from around the hard drive (3).
8. Lower the mylar protector from the assembly (4). Reverse this procedure to reassemble and install the hard drive. Keyboard NOTE: For a detailed list of available keyboards, see Sequential part number listing on page 26. Description Spare part number Keyboard for use with models using Windows 7 683491-xxx Keyboard for use with models using Windows 8 702237-xxx Before removing the keyboard, follow these steps: 1. Shut down the computer.
Remove the keyboard: 48 1. Position the computer upside-down with the front toward you. 2. Remove the three Phillips PM2.5×6.0 screws that secure the keyboard to the computer. 3. Position the computer on its side with the bottom facing you and the computer open. 4. Insert a screwdriver or similar tool in the Optical drive compartment and push to disengage the keyboard. 5. Position the computer upright with the front toward you. 6. Open the computer as far as possible.
7. Slide the keyboard towards you (1), then lift the keyboard from the top (2) and pull it out of the top cover (3). 8. Rotate the keyboard (1) to access the cable connector. 9. Release the cable locking device (2) and remove the cable (3). The keyboard may now be set aside. Reverse this procedure to install the keyboard.
Memory modules NOTE: Primary and expansion memory is installed in a stacked configuration in the bottom of the computer. Description Spare part number 2-GB (PC3-12800, 1600-MHz, DDR3) 652972-001 4-GB (PC3-12800, 1600-MHz, DDR3) 641369-001 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS. CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems.
3. Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory sockets. The top socket houses the expansion memory module and is shown in the following image. The bottom socket houses the primary memory module. The removal procedure is the same for both memory sockets. Reverse this procedure to install a memory module.
3. Slide the shield to the left (2), then rotate the shield up (3) and remove it (4) from the base enclosure . Reverse this procedure to install the metal heat shield.
Fan Description Spare part number Fan 646285-001 Before removing the fan, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4.
affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced through the ventilation grill located on the left side of the computer. Heat sink All heat sink spare part kits include replacement thermal material.
3. Rotate the heats sink up on the left end (2) and slide the heat sink to the left (3) to remove it from the system board. Remove the UMA heat sink. 1. Position the computer upside down with battery bay away from user. 2. To remove the discrete heat sink, loosen the four captive Phillips screws (1) in the order indicated on the component, that secure the heat sink to the system board. 3.
NOTE: For UMA models, thoroughly clean thermal material from the surface of the system board (1) and from the heat sink (2) each time you remove the heat sink. All heat sink and processor spare part kits include thermal material. Reverse this procedure to install the heat sink. Processor NOTE: 56 All processor spare part kits include replacement thermal material. Description Spare part number AMD A4-4300M APU (3.0-GHz/2.5-GHz, 1-MB L2 cache) 685990-001 AMD A6-4400M APU (3.2-GHz/2.
Before removing the processor, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 37). 5.
Top cover Description Spare part number For use in models with a fingerprint reader. Includes TouchPad assembly with cable and ESD board with screw. 683506-001 For use in models without a fingerprint reader. Includes TouchPad assembly with cable, ESD board with screw, fingerprint reader dummy with screws. 683507-001 Before removing the top cover, follow these steps: 1. Shut down the computer.
2. Remove the following covers and screws that secure the top cover to the computer: (1) 4 rubber screw covers (2) 11 Torx T8M2.5×6.
3. Remove the following screws that secure the top cover to the computer: (1) Two Phillips PM2.0×4.0 screws from the optical drive bay (2) Three Phillips PM2×2 broadhead screws from the battery bay 60 4. Turn the computer upright and open it as far as possible. 5. Remove the 2 Torx T8M2.5×6.0 screws that secure the top cover to the computer.
6. 7. Remove the following cables from the system board: ● Lift the connector latch and disconnect the function/power board cable (1) ● Disconnect the speaker cable (2) ● Lift the connector latch and disconnect the fingerprint reader board cable (3) Position the computer on its side with the display open.
62 8. Insert a screwdriver through the holes in the battery bay and press to disengage the top cover from the computer. 9. Position the computer upright with the front toward you.
10. To remove the top cover, pull up on the top of the top cover (1), pull upward on the left (2) and right sides (3), and then lift the bottom of the top cover (4) to remove it enough to access the card reader cable underneath. 11. Lift the front of the top cover slightly to gain access to the cable and connector underneath. 12. Lift the connector latch (1), disconnect the card reader cable (2), and then lift the top cover from the computer (3). Reverse this procedure to install the top cover.
Audio board Description Spare part number Audio board 683475-001 Before removing the audio board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4.
4. Rotate the audio board upward (3) to remove it. Reverse this procedure to install the card reader. Speaker assembly Description Spare part number Speaker assembly (includes housing) 683505-001 Before removing the speaker assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Remove the speaker assembly: 1. Position the top cover upside-down with the front toward you. 2. Remove the speaker cable (1) from the wire channel. 3. Remove the two Phillips PM2.0×4.0 screws (2) that secure the speakers to the computer. 4. Lift the two speakers from the top cover (3). Reverse this procedure to install the speaker assembly.
c. Keyboard (see Keyboard on page 47). d. Metal heat shield (see Metal heat shield on page 51). e. Top cover (see Top cover on page 58). Remove the power button board/function board: 1. Position the top cover upside-down with the front toward you. 2. Remove one Phillips PM2.0×4.0 screw (1) on both the power button board and the function board to the top cover. 3.
4. Remove the battery (see Battery on page 37). 5. Remove the following components: a. Bottom door (see Bottom door on page 38). b. Optical drive (see Optical drive on page 41). c. Keyboard (see Keyboard on page 47). d. Metal heat shield (see Metal heat shield on page 51). e. Top cover (see Top cover on page 58). Remove the fingerprint board: 1. Position the top cover upside-down with the front toward you. 2. Remove the screw (1) that secures the fingerprint board to the top cover. 3.
USB board Description Spare part number USB board Part of Spare Cable kit 683477-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Lift the board and cable straight up out of the computer (4). Reverse this procedure to install the USB board. System board NOTE: All system board spare part kits include replacement thermal material.
Before removing the system board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 37). 5.
72 4. Disconnect the USB board cable (3) from the system board. 5. Disconnect the battery cable (1) from the underside of the system board. 6. Remove the two screws (2) that secure the battery cable connector to the base enclosure and remove the connector (3). 7. Remove the four screws (1) that secure the system board and the drive extenders to the base enclosure.
8. Lift the system board (2) up on its right end and remove it from the computer . Reverse this procedure to install the system board. RTC battery Description Spare part number RTC battery 683601-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
h. Top cover (see Top cover on page 58). i. System board (see System board on page 70). Remove the RTC battery: 1. Position the system board upside-down with the front toward you. 2. Use a screwdriver to loosen the battery from the slot (1). 3. Lift the battery from the system board (2). Reverse this procedure to install the RTC battery. Power cable The power cable is included in the Cable Kit, spare part number 683477-001. Before removing the power cable, follow these steps: 74 1.
e. Fan (see Fan on page 53). f. Heat sink (see Heat sink on page 54). g. Keyboard (see Keyboard on page 47). h. Top cover (see Top cover on page 58). i. System board (see System board on page 70). Remove the power cable: 1. Position the system upright with the front toward you. 2. Disconnect the cable (1) from the bottom of the system board . 3. Lift the power cable assembly (2) from the computer . Reverse this procedure to install the power cable.
Drive extenders Description Spare part number Optical drive extender 683498-001 Hard drive extender 683487-001 Before removing the drive extenders, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
2. Pull the hard drive extender straight out of the system board. Reverse this procedure to install the hard drive extender. Remove the optical drive extender: 1. Position the system board with the drive extenders to your right. 2. Pull the optical drive extender straight out of the system board. Reverse this procedure to install the optical drive extender. Display assembly All display assemblies include WLAN antenna transceivers and cables.
Description Spare part number Complete hinge–up display assembly, 39.6-cm (15.6-inch) HD, Anti-glare, without webcam 683596-001 Complete hinge–up display assembly, 39.6-cm (15.6-inch) HD, Anti-glare, with webcam 683597-001 Display bezel 39.6-cm (15.6-inch), without webcam and LCD rubbers 683479-001 Display bezel 39.6-cm (15.
3. Remove the WLAN cable from the cable raceway (1) and from the cable clips (2). 4. Remove the display cable (1) from the raceway and release them from the cable clips (2). 5. Remove two Torx T8M2.5×7.0 screws from each of the two hinges (1).
6. Lift the display from the computer (2). 7. If you need to remove the hinge covers from the display hinges, pull the hinges straight up and off the display to remove them. Display hinge covers are spared with the Display hinge kit, spare part number 683480-001.
8. To replace the display bezel, remove the two rubber screw covers (1) and the two Torx T8M2.5×6.0 screws (2) in the bottom corners of the display bezel. 9. Flex the top (3) of the bezel, the inside edges of the left and right sides (4), and then the bottom (5) of the bezel until it disengages from the display enclosure. Remove the display bezel.
10. If it is necessary to replace the webcam module (shown in the following image) or microphone module from the display enclosure, gently pull the module away from the double-sided tape on the display enclosure (1) and disconnect the cable from the module (2). The webcam module is available using spare part number 683508-001. The microphone module is removed using the same procedure and is available using spare part number 647675-001. 11.
Reverse the process to install the display hinges.
5 Computer Setup (BIOS) and Advanced System Diagnostics Windows 7 – Computer Setup (BIOS) and Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
NOTE: Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. BIOS management using system diagnostics 1. Download the SoftPaq from the HP website. NOTE: Verify that the UEFI system diagnostics is installed on your computer (or USB flash drive). 2. Click Run, and then click Cancel at the Update/USB bootable dialog box. 3. Navigate to the folder located in c:\swsetup that corresponds to your SoftPaq number. 4. Locate the .
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if you are already in Windows) or by using Computer Setup. 1. Start Computer Setup. 2. Use a pointing device or the arrow keys to select File > System Information. 3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. BIOS Setup Menu The tables in this section provide an overview of the BIOS Setup menu options. Main menu Select To do this System information ● View and change the system time and date. ● View identification information about your computer. ● View specification information about the processor, memory size, and system BIOS.
● Memory test—This test analyzes the physical condition of the memory modules. If it reports an error, replace the memory modules immediately. ● Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. If the battery fails the test, contact support to report the issue and purchase a replacement battery. You can view system information and error logs in the Advanced System Diagnostics window. To start Advanced System Diagnostics: 1.
Windows 8 – Computer Setup (BIOS) and Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. To return all settings in Computer Setup to the values that were set at the factory, follow these steps: 1.
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ● System Tune-Up—This group of additional tests checks your computer to make sure that the main components are functioning correctly.
SUSE Linux– Computer Setup (BIOS) and Advanced System Diagnostics Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. To return all settings in Computer Setup to the values that were set at the factory, follow these steps: 1.
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ● Start-up test—This test analyzes the main computer components that are required to start the computer. ● Run-in test—This test repeats the start-up test and checks for intermittent problems that the start-up test does not detect.
6 Specifications Computer specifications Metric U.S. Length 25.6 cm 10.1 in Width 37.5 cm 14.8 in Height (front to rear) 2.9 to 3.6 cm 1.1 to 1.4 in Weight (equipped with optical drive, 1 DIMM, hard drive, optical drive, WLAN module, 6 cell battery) 2.5 kg 5.5 lbs Input power Operating voltage 19.0 V dc @ 4.74 A – 90 W or 18.5 V dc @ 3.5 A - 65 W Operating current 4.74 A or 3.
39.6-cm (15.6-in), HD display specifications Metric U.S. Active diagonal size 39.6-cm 15.6-in Resolution 1366x768 (HD) Active area 344.232x193.536 PPI 100 Surface treatment Anti-glare or BrightView Contrast ratio 300:1 (typical) – Anti-glare 500:1 – BrightView Response time 8 ms Brightness 200 nits (typical) Viewing angle SVA Backlight LED Luminance uniformity @ 13 points 1.4 (typ), 1.6 (max) Lifetime (1/2 luminance) 12,000 hours Color coordinate (white) (0.313, 0.
Hard drive specifications 750-GB* 640-GB* 500-GB* 320-GB* 250-GB* Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm 70 mm 70 mm Weight 115 g 101 g 101 g 101 g 101 g Interface type SATA SATA SATA SATA SATA Transfer rate 100 MB/sec 100 MB/sec 100 MB/sec 100 MB/sec 100 MB/sec Security ATA security ATA security ATA security ATA security ATA security Dimensions Seek times (typical read, including setting) Single track 1.
Blu-ray BD-R/RE DVD±RW SuperMulti DL Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (PhotoCD, CD-EXTRA, Portfolio, CD-R, CDRW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW.
DVD±RW and CD-RW SuperMulti DL Combo Drive specifications Applicable disc Center hole diameter Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CDROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVDROM (DVD-5, DVD-9, DVD-10, DVD-18), DVDR, DVD-RW, DVD+R, DVD+RW, DVD-RAM CD-R and CD-RW DVD+R, DVD+RW, DVD-R, DVDRW, DVD-RAM 1.5 cm (0.59 in) Disc diameter Standard disc 12 cm (4.72 in) Mini disc 8 cm (3.
Blu-ray Disc ROM with SuperMulti DVD±R/RW DL Drive Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CDTEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVDROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM, HDROM (Single Layer), HD-ROM (Dual Layer), HD DVD-R, HD DVD-R for Dual Layer, HD DVD-RW CD-R and CD-RW DVD+R, DVD+R(9), DVD+RW, DVD-R, DVD-R(9),DVD-RW, DVD-RAM Access
DVD-ROM Drive specifications Applicable disc DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18, CD-ROM (Mode 1 and 2), CD Digital Audio, CD-XA ready (Mode 2, Form 1 and Form 2), CD-I (Mode 2, Form 1 and Form 2), CD-R, CD-RW, Photo CD (single and multisession), CD-Bridge Center hole diameter 1.5 cm (0.59 in) Disc diameter Standard disc 12 cm (4.72 in) Mini disc 8 cm (3.15 in) Disc thickness 1.2 mm (0.047 in) Track pitch 0.
Specification information in Device Manager Device Manager allows you to view and control the hardware attached to the computer, as well as provides hardware specification information. You can also add hardware or modify device configurations using Device Manager. NOTE: Windows 7 includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings.
7 Backup and recovery Windows 7 - Backup and recovery To protect your information, use Windows Backup and Restore to back up individual files and folders, back up your entire hard drive (select models only), create system repair discs (select models only) with the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator. This recovery media allows you to reinstall your original operating system as well as select drivers and applications if the hard drive becomes corrupted.
NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1. Select Start > All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create a system repair disc (select models only).
Using f11 recovery tools CAUTION: Using f11 recovery tools completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: 1. If possible, back up all personal files. 2.
Using a Windows 7 operating system DVD (purchased separately) To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.
Windows 8 - Backup and recovery To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
Performing a system recovery In case of system failure or instability, the computer provides the following tools to recover your files: ● Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up. You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly. ● f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image.
Using f11 recovery tools CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: 1. If possible, back up all personal files. 2.
IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory. NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall. See Help and Support for instructions on reinstalling traditional applications. From the Start screen, type h, and then select Help and Support. NOTE: You may be prompted for your permission or password when using Refresh.
Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. 1. From the Start screen, type HP Software Setup, and select Apps. 2. Open HP Software Setup. 3. Follow the on-screen directions to reinstall drivers or select software.
SUSE Linux - Backup and recovery Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed. Creating backups 1. Create restore media immediately after you set up the computer.
Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state. You can create an HP Factory Image Restore DVD, using an installed or an external DVD±RW optical drive. CAUTION: Using Recovery completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed.
5. Click OK. 6. A question dialog will remind you that the data on the USB key will be destroyed. To continue, click OK. Otherwise, click Cancel and back up the contents of the Disk On Key on another computer. 7. The backup process will display a status dialog box while the backup is in progress. NOTE: A file browser window with the Disk On Key Contents displayed will pop up when the key is mounted. You may close the file browser window if desired.
The following options are available: ● Cancel/Reboot—Reboots the system. No recovery or restore activity is performed. ● Recover/Repair System—This option repairs a system that is not working properly and preserves user data. ● Restore Factory System—This option restores the system back to the original factory state. User data is not preserved. Select an option and follow the on-screen instructions.
8 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Country/region Accredited agency Applicable note number Japan METI 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea EK 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm² conductor size.
9 Recycling Battery When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws in your area for battery disposal. HP encourages customers to recycle used electronic hardware. HP original print cartridges and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. Display WARNING! The backlight contains mercury.
Perform the following steps to disassemble the display assembly: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel (3).
4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Position the display panel assembly upside-down. 8. Remove all screws that secure the display panel frame to the display panel. 9.
10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Position the display panel right-side up. 15. Remove the backlight cables (1) from the clip (2) in the display panel.
16. Position the display panel upside-down. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 17. Remove the backlight frame from the display panel. 18. Remove the backlight from the backlight frame. 19. Disconnect the display panel cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21.
22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight.
Index A AC adapter, spare part numbers 25 AC adapter/battery light 13 advanced system diagnostics SUSE Linux 97 Windows 7 88 Windows 8 93 antennas disconnecting 40 audio board removal 64 spare part number 64 audio cable, illustrated 24 audio, product description 2 audio-in (microphone) jack 11 audio-out (headphone) jack 11 B Backup and recovery SUSE Linux 116 Windows 7 106 Windows 8 111 Backup and Restore 111 base enclosure, spare part number 20 battery removal 37 spare part number 20, 37 battery bay 15 bat
display panel product description 1 display specifications 99 drive extenders removal 76 spare part number 76 drives optical 12 preventing damage 32 DVD-ROM Drive precautions 32 spare part number 21, 25 specifications 104 DVD±RW and CD-RW SuperMulti DL Combo Drive precautions 32 removal 42 spare part number 42 E electrostatic discharge 33 esc key, identifying 10 Ethernet, product description 2 external media cards, product description 3 external monitor port 13 F f11 recovery Windows 7 109 Windows 8 113 fan
P packing guidelines 34 plastic parts 31 Plastics Kit, spare part number 23 pointing device, product description 3 ports external monitor 13 HDMI 13 product description 3 USB 12 power button board spare part number 20 power button board/function board removal 66 spare part number 66 power button, identifying 9 power cable removal 74 spare part number 74 power connector, identifying 13 power cord set requirements 120 spare part numbers 25, 26 power lights 7 power requirements, product description 3 power set
system board removal 70 spare part numbers 20, 70 T thermal material, replacement 55, 56 tools required 31 top cover removal 58 spare part number 20, 58 TouchPad buttons 6 TouchPad light, identifying 7 TouchPad zone identifying 6 transporting guidelines 34 U USB board removal 69 spare part number 21, 69 USB legacy support 84, 90, 94 USB module illustrated 24 USB ports, identifying 12, 13 Computer Setup 90 Device Manager 105 operating system DVD 113 PCID label 18 power settings 9 recovery 113 Refresh 113 re
