HP Z220 SFF, Z220 CMT, Z420, Z620, and Z820 Workstation Series User Guide
Copyright Information Warranty Trademark Credits © Copyright 2014 Hewlett-Packard Development Company, L.P. Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
About this guide This guide provides setup and troubleshooting information for the HP Z Workstation series.
iv About this guide
Table of contents 1 Locating HP resources ...................................................................................................................................... 1 Product information .............................................................................................................................. 1 Support ................................................................................................................................................. 3 Product documentation ......
Using a third-party graphics configuration utility ................................................................ 28 Customizing the monitor display (Windows) ...................................................................... 28 Converting to desktop configuration (Z220 CMT and Z420) .............................................................. 29 Installing optional components ........................................................................................................... 31 Security ....
Restoring SLED (preloaded systems only) ........................................................................ 46 Proprietary graphics drivers ............................................................................................................... 46 7 Updating the workstation ................................................................................................................................ 47 Updating the workstation after first boot ...................................................
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1 Locating HP resources This section provides information on the following resources for your HP workstation: Topics Product information on page 1 ● Technical specifications ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● Serial number, Certificate of Authenticity, and Genuine Microsoft Label Support on page 3 ● Product support ● HP Support Assistant ● Warranty information Product documentation on page 4 ● HP and third-party documentation, white papers ● Product
Table 1-1 Product information (continued) Topic HP Cool Tools (Windows® 7 only) Location Most HP workstations with the Windows 7 operating system are preloaded with tools that may enhance system performance and with additional software that is not automatically installed during first boot. To access these applications: ● Click the HP Cool Tools icon on the desktop, or ● Open the HP Cool Tools folder by selecting Start > All Programs > HP > HP Cool Tools.
Support Table 1-2 Support Topic Product support Location For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
Product documentation Table 1-3 Product documentation Topic 4 Location HP user documentation, white papers, and third-party documentation For the latest online documentation, go to http://www.hp.com/support/ workstation_manuals. These include this User Guide and the Maintenance and Service Guide. Removal and replacement videos To learn how to remove and replace workstation components, go to http://www.hp.com/go/sml.
Product diagnostics Table 1-4 Product diagnostics Topic Windows 7 Diagnostics tools: ● HP Vision Diagnostics (Z420, Z620, Z820) ● HP PC Hardware Diagnostics (Z220 SFF, Z220 CMT) Location The HP Vision Diagnostics utility is pre-installed on select Windows 7 workstations. The HP PC Hardware Diagnostics tool is pre-installed on Windows 7 workstations. Additional information is located in the Maintenance and Service Guide for your workstation on the web at http://www.hp.com/support/workstation_manuals/.
Product updates Table 1-5 Product updates Topic Driver and BIOS updates Location See http://www.hp.com/go/workstationsupport to verify that you have the latest drivers for the workstation. To determine the current workstation BIOS on your workstation, follow these steps during system power up: 1. Power on the workstation, and press Esc during boot up. 2. Press F10 to enter the F10 Setup utility. 3. Go to File > System Information.
2 Workstation features For complete and current information on supported accessories and components for your workstation, see http://partsurfer.hp.com.
HP Z220 SFF Workstation components This section describes the HP Z220 Small Form Factor (SFF) Workstation components. For complete and current information on supported accessories and components for the computer, see http://partsurfer.hp.com.
Z220 SFF Workstation rear panel Figure 2-2 Rear panel components Table 2-2 Component descriptions 1 RJ–45 network connector 7 DisplayPort (DP) 2 Serial port 8 VGA (monitor) (blue) 3 PS/2 mouse connector (green) 9 PS/2 keyboard connector (purple) 4 Power cord connector 10 Audio line-out connector (green) 5 USB 2.0 ports (2) (back) 11 Audio line-in connector (blue) 6 USB 3.0 ports (4) (blue) NOTE: The labels for the rear panel connectors use industry-standard icons and colors.
HP Z220 CMT Workstation components This section describes the HP Z220 Convertible Mini Tower (CMT) Workstation components. For complete and current information on supported accessories and components for the computer, see http://partsurfer.hp.com. HP Z220 CMT Workstation front panel Figure 2-3 Front panel components Table 2-3 Component descriptions 10 1 Optical drive 5 USB 3.0 ports (2) (blue) 2 Power button 6 Headphone connector 3 Hard drive activity light 7 Microphone connector 4 USB 2.
HP Z220 CMT Workstation rear panel Figure 2-4 Rear panel components Table 2-4 Component descriptions 1 Power cord connector 9 Power supply Built-In Self Test (BIST) LED 2 PS/2 keyboard connector (purple) 10 PS/2 mouse connector (green) 3 DVI-I connector 11 Universal chassis clamp opening 4 Display Port (DP) connector 12 Cable lock slot 5 USB 2.0 ports (4) (black) 13 Padlock loop 6 USB 3.
HP Z420 Workstation components HP Z420 Workstation front panel Figure 2-5 Front panel components Table 2-5 Component descriptions 12 1 Optical drive 5 USB 3.0 ports (2, blue) 2 Power button 6 Headphone connector 3 Hard drive activity light 7 Microphone connector 4 USB 2.
HP Z420 Workstation rear panel Figure 2-6 Rear panel components Table 2-6 Component descriptions 1 Power supply Built-In Self Test (BIST) LED 9 Audio line-out connector (green) 2 Universal chassis clamp opening 10 Microphone connector (pink) 3 PS/2 mouse connector (green) 11 AMT-enabled RJ-45 network connector (orange) 4 USB 2.0 ports (4, black) 12 USB 3.
HP Z620 Workstation components HP Z620 Workstation front panel Figure 2-7 Front panel components Table 2-7 Component descriptions 14 1 Optical drive 5 USB 3.0 ports (2, blue) 2 Power button 6 Headphone connector 3 Hard drive activity light 7 Microphone connector 4 USB 2.
HP Z620 Workstation rear panel Figure 2-8 Rear panel components Table 2-8 Component descriptions 1 Power cord connector 8 Audio line-out connector (green) 2 PS/2 mouse connector (green) 9 Microphone connector (pink) 3 USB 2.0 ports (4, black) 10 USB 3.
HP Z820 Workstation components HP Z820 Workstation front panel Figure 2-9 Front panel components Table 2-9 Component descriptions 16 1 Optical drive 5 USB 3.0 ports (2, blue) 2 Power button 6 Headphone connector 3 Hard drive activity light 7 Microphone connector 4 USB 2.
HP Z820 Workstation rear panel Figure 2-10 Rear panel components Table 2-10 Component descriptions 1 Power cord connector 9 USB 3.0 ports (2, blue) 2 PS/2 mouse connector (green) 10 USB 2.
Product specifications Workstation weights and dimensions Characteristic Weight Chassis dimensions Tower configuration 18 HP Z220 CMT HP Z420 HP Z620 HP Z820 Standard configuration 7.5 kg (16.53 lb.) 11.6 kg (25.57 lb) 13.2 kg (29.10 lb) 17.9 kg (39.46 lb) 26.6 kg (58.64 lb) Minimum configuration 6.6 kg (14.55 lb) 10.6 kg (23.37 lb) 12.5 kg (27.56 lb) 15.5 kg (34.17 lb) 24.0 kg (52.91 lb) Maximum configuration 8.4 kg (18.52 lb) 14.7 kg (32.41 lb) 17.7 kg (39.02 lb) 22.6 kg (49.
Environmental specifications Table 2-11 HP Workstation environmental specifications Characteristic HP Z220 SFF, Z220 CMT, Z420, Z620, and Z820 Workstations Operating: 5°C to 35°C (40°F to 95°F) Temperature Non-operating: -40°C to 60°C (-40°F to 140°F) NOTE: Derate by 1°C (1.8°F) for every 305 m (1,000 ft) altitude over 1,524 m (5,000 ft).
3 Setting up the workstation This chapter describes how to set up your workstation. Topics Ensuring proper ventilation on page 20 Setup procedures on page 22 Adding monitors on page 23 Converting to desktop configuration (Z220 CMT and Z420) on page 29 Ensuring proper ventilation Proper ventilation for the system is important for workstation operation. Follow these guidelines: ● Operate the workstation on a sturdy, level surface. ● Provide at least 15.
NOTE: The ambient upper limit of 35°C (95°F) only good up to 1524 m (5000 ft) elevation. There is a 1°C (33.8°F) per 304.8 m (1000 ft) derating above 1524 m (5000 ft). So, at 3,048 m (10,000 ft), the upper ambient air temperature limit is 30°C (86°F). ● For cabinet installation, ensure adequate cabinet ventilation and ensure that the ambient temperature within the cabinet does not exceed specified limits.
Setup procedures WARNING! To reduce the risk of electric shock or damage to your equipment, observe these practices: • Plug the power cord into an AC outlet that is easily accessible. • Disconnect power from the computer by unplugging the power cord from the AC outlet (not by unplugging the power cord from the computer). • Plug the cord into a grounded (earthed) three-pin outlet. Do not disable the power cord grounding pin (for example, by attaching a two-pin adapter).
Adding monitors Planning for additional monitors All graphics cards provided with HP Z series Workstations support two simultaneous display monitors (see Connecting and configuring monitors on page 26). Cards that support more than two monitors are available. The process for adding monitors depends on your graphics card(s) and the type and number of monitors you add. Use this process to plan for adding more monitors. 1. Assess your monitor needs: ● Determine how many monitors you require.
NOTE: Monitors with resolutions above 1920 x 1200 pixels at 60 Hz require a graphics card with either Dual Link DVI (DL-DVI) or DisplayPort output. To get native resolution with DVI, you must use a DL-DVI cable, not standard DVI-I or DVI-D cables. HP computers do not support all graphics cards. Make sure a new graphics card is supported before purchasing it. See Finding supported graphics cards on page 25. Many graphics cards provide more than two monitor outputs but limit you to using only two at a time.
Finding supported graphics cards To find information about graphics cards supported for your workstation: 1. Go to http://www.hp.com/go/quickspecs. 2. In the left navigation bar under QuickSpecs, click on your country, then select Workstations. 3. Choose your model to view the specifications. 4. Click on the link for Technical Specifications-Graphics.
● Graphics card with DisplayPort output — If the graphics card has four DisplayPort outputs, you can connect a monitor to each connector. Use the proper adapters if required. ● Graphics card with DVI output — If you have a PCIe graphics card with two DVI outputs, you can connect a monitor to each connector. Use the proper adapters if required. NOTE: Models that have only one DVI port always have a second graphics output option (Display Port or VGA).
2. Connect the other ends of the graphics cables to the monitors. Figure 3-5 Connecting cables to the monitors 3. Connect one end of the monitor power cord to the monitor and the other end to a grounded power outlet. 4. Configure the monitor. For details, refer to Microsoft Help or to http://www.microsoft.com, or to your Linux Help or website.
Using a third-party graphics configuration utility Third-party graphics cards may include a monitor configuration utility. Upon installation, this utility is integrated into Windows. You can select the utility and use it to configure multiple monitors with your workstation. Refer to your graphics card documentation for details. NOTE: Some third-party configuration utilities require that you enable the monitors in Windows before using the configuration tool.
Converting to desktop configuration (Z220 CMT and Z420) This workstation can be operated in mini-tower or desktop configuration. Follow these steps to convert to desktop configuration: NOTE: See a video of this task at http://www.hp.com/go/sml. 1. Prepare the workstation for component installation. 2. Remove the front bezel from the workstation. 3. Press gently on the edges of the optical drive bay filler panel and remove it from the front bezel. Figure 3-6 Removing the ODD bay filler panel 4.
6. On the back of the front bezel, squeeze the HP logo mounting tabs (1) and press the logo outward (2). Figure 3-8 Rotating the HP logo Rotate the HP logo 90 degrees counterclockwise, then release the logo and press it back into place. 7. Remove the EMI filler panels and optical disk drive from the chassis. 8. Rotate the EMI filler panels and optical drive 90 degrees, then reinstall them. Figure 3-9 Reinstalling the optical drive 9. 30 Replace the front bezel and the side access panel.
Installing optional components Depending on the workstation model, additional components (such as memory, hard drives, optical drives, PCIe cards, or second processor) can be installed on your workstation. ● To view component installation videos, go to http://www.hp.com/go/sml. ● For installation guidelines and technical information, refer to the Maintenance and Service Guide for your workstation at http://www.hp.com/support/workstation_manuals.
4 Setting up, backing up, restoring, and recovering Windows 7 This chapter provides setup and update information for the Windows 7 operating system. It includes these topics: ● Setting up the Windows 7 operating system ● Backing up, restoring, and recovering Windows 7 CAUTION: Do not add optional hardware or third-party devices to the HP workstation until the operating system is successfully installed. Adding hardware might cause errors and prevent the operating system from installing correctly.
Transferring files and settings The Windows operating system offers data migration tools that help you select and transfer files and data from one Windows-based workstation to another. For information about these tools, go to http://www.microsoft.com. Backing up, restoring, and recovering Windows 7 Your workstation includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to.
NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in Help and Support. To access Help and Support: select Start and then select Help and Support. You can back up your information to an optional external hard drive, a network drive, or discs. Note the following when backing up your information: ● Store personal files in the Documents library, and back it up regularly. ● Back up templates that are stored in their associated directories.
System Recovery CAUTION: This procedure will delete all user information. To prevent loss of information, be sure to back up all user information so you can restore it after recovery. Always use the System Restore procedure before you use the System Recovery program. See System Restore on page 34. System Recovery completely erases and reformats the hard disk drive, deleting all data files that you have created, and then reinstalls the operating system, programs, and drivers.
Using HP Recovery Disc operating system discs CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the workstation are permanently removed. When reformatting is complete, the recovery process helps you restore the operating system, as well as the original drivers. Software that came with the system can be downloaded at http://www.hp.com.
5 Setting up and restoring Windows 8 This chapter provides setup and update information for the Windows 8 operating system. It includes these topics: Topics Additional information on page 37 Backup and recovery in Windows 8 on page 38 NOTE: After you set up the operating system, you should make sure that the latest BIOS, drivers, and software updates are installed on the workstation. Refer to the chapter on updating the workstation.
Downloading Windows 8 updates Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer. Run Windows Update as soon as possible after you set up your computer. 1. Point to the upper-right or lower-right corner of the Start screen to display the charms. 2. Click Settings > Change PC Settings > Windows Update. 3.
1. From the Start screen, type backup, click Settings, and then select from the list of displayed options. 2. Follow the on-screen instructions to set up your backup, create a system image, or create system repair media. Performing a system recovery In case of system failure or instability, the computer provides the following tools to recover your files: ● Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up.
Using F11 recovery tools CAUTION: Using F11 completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. The F11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. To recover the original hard drive image using F11: 1. If possible, back up all personal files. 2.
Using HP Windows 8 restore media (purchased separately) To order HP Windows 8 restore media, go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. You can also order the media by calling support. CAUTION: Using HP Windows 8 restore media completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed.
6 Setting up and restoring Linux HP offers a variety of Linux solutions for HP workstation customers: ● HP certifies and supports Red Hat Enterprise Linux (RHEL) on HP workstations. ● HP certifies and supports SUSE® Linux Enterprise Desktop (SLED) on HP workstations. ● HP offers a SLED 11 preload on some Z series Workstations. This chapter describes how to set up and restore the Linux® operating system.
HP Installer Kit for Linux (HPIKL) The HP Installer Kit for Linux helps users install certified versions of RHEL or SLED on HP workstations. It is available as an operating system option on all HP workstations. The kit: ● Contains tested drivers that augment and/or replace those found in RHEL or SLED to enable proper use and behavior on HP workstations. ● Does not include Linux operating system, which must be purchased separately from Red Hat or SUSE.
HPIKL driver disc Recent versions of Red Hat Linux typically require only driver updates with minor fixes to support HP workstations. These releases can usually be supported with the HPIKL driver disc, which can be used as a post-installation utility for the standard Red Hat Linux install. After you complete the standard Red Hat install and restart the system, a Red Hat first-boot utility runs.
Setting up SUSE Linux Enterprise Desktop (SLED) HP offers a 64-bit SLED 11 preload on some Z series Workstations and supports 64-bit SLED 11 on other workstations. Various versions of SLED are certified and supported by SUSE on HP workstations. For more information, refer to the SUSE certification bulletin search page at http://developer.novell.com/ yessearch. Setting up preloaded SLED To set up SLED on systems preloaded with the operating system: 1. Start the workstation. 2.
Restoring SLED (preloaded systems only) The SLED restore media is required to restore the Linux operating system. To create restore media: 1. Click the SUSE ISO icon on the desktop to go to the /iso folder. This folder contains all iso images used to preload your workstation. 2. Follow the instructions in the readme file in this folder to copy the ISO image file onto optical media. 3. Store the media in a safe place.
7 Updating the workstation HP is constantly working on improving your total workstation experience. To ensure that the workstation leverages the latest enhancements, HP recommends that you install the latest BIOS, driver, and software updates on a regular basis. Updating the workstation after first boot After successfully booting the workstation for the first time, you should follow these guidelines to ensure that the workstation is up-to-date: ● Ensure that you have the latest system BIOS loaded.
Upgrading BIOS To find and download the latest available BIOS, which includes the latest enhancements: 1. Go to http://www.hp.com/go/workstationsupport. 2. Select Download Drivers and Software from the left menu column under Tasks. 3. Follow the instructions to locate the latest BIOS available for the workstation. 4. If the BIOS on the website is the same as the version on your system, no further action is required. 5.
8 Diagnostics and Minor Troubleshooting Calling support At times you might encounter an issue that requires support. When you call support: ● Have the computer readily accessible. ● Write down the computer serial numbers, product numbers, model names, and model numbers and have them in front of you. ● Note any applicable error messages. ● Note any add-on options. ● Note the operating system. ● Note any third-party hardware or software.
Locating ID labels To assist in troubleshooting, product, serial, and authentication numbers are available on each computer. ● All workstations have a serial number (unique for each workstation) and product number. Have these numbers available when you contact support. ● The Certificate of Authentication (COA) is used for Windows 7-preinstalled systems only. ● The Genuine Microsoft Label (GML) is used for Windows 8-preinstalled systems only.
NOTE: HP Support Assistant is not available on Linux or Windows 8. Online support Online access and support resources include web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and product change notification services. The following websites are also available to you: ● http://www.hp.com — useful product information ● http://www.hp.com/support/workstation_manuals— the latest online documentation ● http://www.hp.
Troubleshooting a problem To help you troubleshoot problems with your system, HP provides the Business Support Center (BSC). The BSC is a portal to an extensive selection of online tools. To access BSC and troubleshoot a problem with the workstation, complete the following: 1. Visit http://www.hp.com/go/workstationsupport. 2. Under the Business Support Center menu on the left, select Troubleshoot a problem. 3. Under Select your product (center window), select Workstations (under personal computing).
Helpful hints If you encounter a problem with the workstation, monitor, or software, the following general suggestions might help you isolate and focus on the problem before taking further action. At startup ● Verify that the workstation and monitor are plugged into a working electrical outlet. ● Remove all optical discs and USB drive keys from the drives before powering on the workstation. ● Verify that the workstation is turned on and the power light is on.
◦ Plug the monitor into a different video port on the computer if one is available. Alternatively, replace the monitor with a monitor that you know is working properly. ◦ Verify that the computer and monitor are plugged into a working electrical outlet. ◦ Verify that the monitor is turned on and the green monitor light is on. ◦ Turn up the brightness and contrast controls of the monitor if the monitor is dim.
9 Routine Care General cleaning safety precautions ● Never use solvents or flammable solutions to clean the computer. ● Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. ● Always unplug the computer before cleaning the keyboard, mouse, or air vents. ● Always disconnect the keyboard before cleaning it. ● Wear safety glasses equipped with side shields when cleaning the keyboard.
Cleaning the keyboard CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the keys. ● If the keyboard has an on/off switch, turn it off. ● Follow the safety precautions in the Maintenance and Service Guide for your workstation before cleaning the computer. ● Visible debris underneath or between the keys can be removed by vacuuming or shaking. ● Canned, pressurized air can be used to clean debris from under the keys.
Cleaning the mouse 1. Follow the safety precautions in the Maintenance and Service Guide for your workstation before cleaning the computer. 2. If the mouse has an on/off switch, turn it off. 3. Wipe the body of the mouse with a damp cloth. 4. If the mouse has a: ● Laser or LED: use a cotton swab dampened with cleaning solution to gently brush out any dust around the laser or LED, then wipe again with a dry swab. Do not wipe the laser or LED directly with the swab.
