HP Smart Device Service (SDS) Supported Products (white paper)

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Technical white paper

HP Smart Device Services Supported Devices

Table of Contents

Overview ............................................................................................................................................................................. 1

Limitations .......................................................................................................................................................................... 2

Minimum firmware version for SDS 2.0 features ........................................................................................................................................................................ 2

Supported Products .............................................................................................................................................................. 2

Edited on: July 19, 2019

Overview

HP Smart Device Services (SDS) is a cloud-based technology that allows HP Managed device resellers to reduce service cost, maximize the device uptime, and deliver an

exceptional service to their customers. This document provides the minimum firmware version requirements for SDS features and a link to view the supported devices and

relevant information for HP Smart Device Services.

Summary of content (3 pages)

PAGE 1
Technical white paper HP Smart Device Services Supported Devices Table of Contents Overview ............................................................................................................................................................................. 1 Limitations .......................................................................................................................................................................... 2 Minimum firmware version for SDS 2.0 features ............
PAGE 2
Limitations Support for direct connected devices (USB) requires HP Smart Device Agent (SDA) to be installed and running on the workstation attached to the device. Some Windows 8 operating systems and higher versions (workstations) might also require installation of HP’s bidirectional USB driver port packaged as either DOT4x64.MSI or DOT4x32.MSI. See the technotes for instructions.
PAGE 3
hp.com/go/support Current HP driver, support, and security alerts delivered directly to your desktop. © Copyright 2019 HP Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.