User manual

Solve fax problems
Introduction
Use the fax troubleshooting information to help resolve issues.
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Fax troubleshooting checklist
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Solve general fax problems
Fax troubleshooting checklist
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Several possible xes are available. After each recommended action, retry faxing to see if the problem is
resolved.
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For best results during fax problem solving, make sure the line from the product is connected directly to
the wall phone port. Disconnect all other devices that are connected to the product.
1. Verify that the telephone cord is connected to the correct port on the back of the product.
2. Check the phone line by using the fax test:
a.
From the Home screen on the product control panel, touch the Setup button, and then touch the
Service menu.
b. Select the
Fax Service menu.
c. Select the
Run Fax Test option. The product prints a fax test report.
The report contains the following possible results:
●
Pass: The report contains all of the current fax settings for review.
●
Fail: The report indicates the nature of the error and contains suggestions for how to resolve
the issue
.
3. Verify that the product rmware is current:
a. Print a conguration page from the control panel Reports menu to obtain the current rmware
da
te code.
b. Go to www.hp.com/go/support, click the Drivers & Software link, type the product name in the
search
eld, press the ENTER button, and then select the product from the list of search results.
c. Select the operating system.
d. Under the Firmware
section, locate the Firmware Update Utility.
NOTE: Make sure to use the rmware update utility that is specic to the printer model.
e. Click Download
, click Run, and then click Run again.
f. When the utility launches, select the product from the drop-down list, and then click Send
Firmware.
140 Chapter 9 Solve problems ENWW