Color LaserJet Pro M252 User Guide M252n www.hp.
HP Color LaserJet Pro M252 User Guide
Copyright and License Trademark Credits © 2015 Copyright Hewlett-Packard Development Company, L.P. Adobe®, Adobe Photoshop®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Product overview .......................................................................................................................................... 1 Product views ........................................................................................................................................................ 2 Product front view ...............................................................................................................................
3 Supplies, accessories, and parts ................................................................................................................... 27 Order supplies, accessories, and parts ............................................................................................................... 28 Ordering ............................................................................................................................................. 28 Supplies and accessories .........................
Printer sharing disclaimer ................................................................................................................. 57 View or change network settings ..................................................................................................... 57 Rename the product on a network ................................................................................................... 57 Manually configure IPv4 TCP/IP parameters from the control panel ...............................
Check the paper-type setting for the print job ................................................................................. 86 Check the paper type setting (Windows) ....................................................................... 86 Check the paper type setting (OS X) ............................................................................... 87 Check toner-cartridge status ............................................................................................................
1 Product overview ● Product views ● Product specifications ● Product hardware setup and software installation For more information: Go to www.hp.com/support/colorljM252.
Product views ● Product front view ● Product back view ● 2-line control-panel view (M252n model) ● Touchscreen control-panel view (M252dw model) Product front view 2 4 1 3 5 6 7 8 9 1 2-line backlit control panel (M252n model) Color touchscreen control panel (M252dw model, shown above) 2 2 Output bin 3 Walk-up USB port for printing without a computer (M252dw model) 4 Near field communication (NFC) internal antenna 5 Output bin extension 6 Front door (provides toner cartridge access)
Product back view 1 5 2 3 4 6 ENWW 1 Rear door (provides access for clearing jams) 2 Power connection 3 USB interface port 4 Ethernet port 5 Duplexer (duplex models only) 6 Serial number and product number label Product views 3
2-line control-panel view (M252n model) 1 2 3 4 5 6 1 2-line control panel display This screen displays menus and product information. 2 OK button Press the OK button for the following actions: 3 Left arrow 4 Right arrow 5 Back arrow 6 4 Cancel button button button button Chapter 1 Product overview ● Open the control-panel menus. ● Open a submenu displayed on the control-panel display. ● Select a menu item. ● Clear some errors.
Touchscreen control-panel view (M252dw model) 1 2 3 4 5 1 Back button Touch this button to return to the previous screen. 2 Home button Touch this button to navigate to the Home screen. 3 Help 4 Color touchscreen The display provides access to menus, help animations, and product information. 5 Home page screen indicator The display indicates which Home screen the control panel is currently displaying. button Touch this button to open the control-panel help system.
Home screen layout The Home screen provides access to the product features and indicates the current status of the product. Return to the Home screen at any time by touching the Home button on the product control panel. NOTE: The features that appear on the Home screen can vary, depending on the product configuration. 1 3 7 2 4 7 5 6 7 1 Reset button Touch this button to reset any temporary job settings to the default product settings.
How to use the touchscreen control panel Use the following actions to use the product touchscreen control panel. ENWW Action Description Example Touch Touch an item on the screen to select that item or open that menu. Also, when scrolling through menus, briefly touch the screen to stop the scrolling. Setup menu. Swipe Touch the screen and then move the finger horizontally to move the screen sideways. Swipe the Home screen to access the Setup button.
Product specifications Introduction IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change. For current information, see www.hp.com/support/colorljM252.
Windows: The HP Software Installer CD installs the HP PCL.6 or HP PCL 6 driver depending on the Windows operating system along with optional software when using the full software installer. Mac computers and OS X: Mac computers and Apple mobile devices are supported with this product. The OS X print driver and print utility are available for download from hp.com and may also be available via Apple Software Update. The HP installer software for OS X is not included in the in-box CD.
Operating system Driver installed Notes Windows Server 2008 R2, SP 1, 64-bit The HP PCL 6 product-specific print driver is installed for this operating system as part of the full software installation. Windows Server 2012, 64-bit The software installer does not support Windows Server 2012 but the HP PCL 6 and HP PCL-6 version 4 product-specific print drivers do support it. Download the driver from the HP Web site www.hp.com/support/colorljM252, and use the Windows Add Printer tool to install it.
Product dimensions Figure 1-1 Dimensions for the M252n models 3 3 2 1 1 2 Product fully closed Product fully open 1. Height 236.2 mm (9.3 in) 236.2 mm (9.3 in) 2. Depth 384 mm (15.1 in) 849 mm (33.4 in) 3. Width 392 mm (15.4 in) 392 mm (15.4 in) Weight (with cartridges) 13.4 kg (29.5 lb) Figure 1-2 Dimensions for the M252dw models 3 3 2 1 1 2 ENWW Product fully closed Product fully open 1. Height 236.2 mm (9.3 in) 285 mm (11.2 in) 2. Depth 417 mm (16.4 in) 1002 mm (39.4 in) 3.
Power consumption, electrical specifications, and acoustic emissions See www.hp.com/support/colorljM252 for current information. CAUTION: Power requirements are based on the country/region where the product is sold. Do not convert operating voltages. This will damage the product and void the product warranty. Operating-environment range Table 1-1 Operating-environment specifications 12 Environment Recommended Allowed Temperature 17° to 25°C (62.
Product hardware setup and software installation For basic setup instructions, see the Hardware Installation Guide that came with the product. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/colorljM252 for HP's all-inclusive help for the product.
14 Chapter 1 Product overview ENWW
2 Paper trays ● Load paper into the single-sheet slot (Tray 1) ● Load paper into Tray 2 For more information: Go to www.hp.com/support/colorljM252.
Load paper into the single-sheet slot (Tray 1) Introduction Use the single-sheet priority feed slot to print single-page documents, documents that require multiple paper types, or envelopes. ● Load paper into the single-sheet priority feed slot ● Load an envelope in the single-sheet priority feed slot (Tray 1) ● Tray 1 paper orientation Load paper into the single-sheet priority feed slot 16 1. Move the paper width guides in the single-sheet priority feed slot outward. 2.
3. Insert the single sheet into the slot and hold it. The product will pull the sheet partially into the paper path. For information about how to orient the paper, see Tray 1 paper orientation on page 19. NOTE: Depending on the size of the paper, you might need to support the sheet with two hands until the sheet advances into the product. 4. At the computer, begin the printing process from the software application.
2. Place the right edge of the envelope, face-up, at the opening, and then adjust the side guides so that they lightly touch the envelope, but do not bend it. 3. Insert the envelope into the slot and hold it. The product will pull the envelope partially into the paper path.. NOTE: Depending on the size of the envelope, you might need to support it with two hands until the envelope advances into the product. 4. 18 At the computer, begin the printing process from the software application.
Tray 1 paper orientation When using paper that requires a specific orientation, load it according to the information in the following table.
Load paper into Tray 2 Introduction The following information describes how to load paper in Tray 2. ● Load paper into Tray 2 ● Load envelopes in Tray 2 ● Tray 2 paper orientation Load paper into Tray 2 20 1. Open the tray. 2. Adjust the paper guides by sliding the guides to the size of the paper being used.
3. To load legal-size paper, extend the tray front by pressing the blue latch and pulling the front of the tray. NOTE: When loaded with legal-size paper, Tray 2 extends from the front of the product approximately 51 mm (2 in). 4. Load paper into the tray.
5. Make sure that the paper stack is flat at all four corners. Slide the paper length and width guides so that they are against the stack of paper. NOTE: To prevent jams, do not overfill the tray. Be sure that the top of the stack is below the tray full indicator. 6. After making sure that the paper stack is below the tray full indicator, close the tray. Load envelopes in Tray 2 1. 22 Open the tray.
2. Adjust the paper guides by sliding the guides to the size of the envelopes being used. 3. Load envelopes into the tray.
4. Make sure that the envelope stack is flat at all four corners. Slide the length and width guides so that they are against the stack. NOTE: To prevent jams, do not overfill the tray. Be sure that the top of the stack is below the tray full indicator. CAUTION: Loading more than five envelopes in Tray 2 can result in jams. 5. 24 After making sure that the stack is below the tray full indicator, close the tray.
Tray 2 paper orientation When using paper that requires a specific orientation, load it according to the information in the following table.
26 Chapter 2 Paper trays ENWW
3 Supplies, accessories, and parts ● Order supplies, accessories, and parts ● Replace the toner cartridges For more information: Go to www.hp.com/support/colorljM252.
Order supplies, accessories, and parts Ordering Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on the computer, enter the product IP address or host name in the address/URL field.
● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP product warranty. ● Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no additional charge during the product warranty period.
Replace the toner cartridges Introduction This product indicates when the toner cartridge level is low. The actual toner cartridge life remaining can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable. To purchase cartridges or check cartridge compatibility for the product, go to HP SureSupply at www.hp.com/ go/suresupply. Scroll to the bottom of the page and verify that the country/region is correct.
2 1 3 1 Handle 2 Imaging drum 3 Memory chip CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner cartridges is in the toner cartridge box. Remove and replace the toner cartridges 1. Open the front door.
32 2. Grasp the blue handle on the toner cartridge drawer, and then pull out the drawer. 3. Grasp the handle on the toner cartridge, and then pull the toner cartridge straight up to remove it. 4. Remove the new toner cartridge package from the box, and then pull the release tab on the packaging.
5. Remove the toner cartridge from the opened packaging shell. 6. Gently rock the toner cartridge from front to back to distribute the toner evenly inside the cartridge. 7. Do not touch the imaging drum on the bottom of the toner cartridge. Fingerprints on the imaging drum can cause printquality problems.
34 8. Insert the new toner cartridge into the drawer. Make sure that the color chip on the cartridge matches the color chip on the drawer. 9. Close the toner cartridge drawer. 10. Close the front door.
11. Place the used toner cartridge in the packaging from the new cartridge. http://www.hp.com/recycle 12. Use the pre-paid self-addressed label to return the used cartridge to HP for recycling (where available).
36 Chapter 3 Supplies, accessories, and parts ENWW
4 Print ● Print tasks (Windows) ● Print tasks (OS X) ● Mobile printing ● Use walk-up USB printing (touchscreen models only) For more information: Go to www.hp.com/support/colorljM252.
Print tasks (Windows) How to print (Windows) The following procedure describes the basic printing process for Windows. 1. From the software program, select the Print option. 2. Select the product from the list of printers. To change settings, click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.
4. Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from this screen. 5. Click or tap the OK button to print the job. Automatically print on both sides (Windows) Use this procedure for products that have an automatic duplexer installed. If the product does not have an automatic duplexer installed, or to print on paper types that the duplexer does not support, you can print on both sides manually. 1. From the software program, select the Print option.
Print multiple pages per sheet (Windows) 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and then select the printer. 3. Click or tap the Finishing tab. 4.
Print tasks (OS X) How to print (OS X) The following procedure describes the basic printing process for OS X. 1. Click the File menu, and then click the Print option. 2. Select the product. 3. Click Show Details, and then select other menus to adjust the print settings. 4. Click the Print button. Automatically print on both sides (OS X) NOTE: This information applies to products that include an automatic duplexer. NOTE: This feature is available if you install the HP print driver.
3. Click Show Details, and then click the Layout menu. 4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet. 5. In the Layout Direction area, select the order and placement of the pages on the sheet. 6. From the Borders menu, select the type of border to print around each page on the sheet. 7. Click the Print button. Select the paper type (OS X) 42 1. Click the File menu, and then click the Print option. 2. Select the product. 3.
Mobile printing Introduction HP offers multiple Mobile and ePrint solutions to enable wireless printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/LaserJetMobilePrinting (English only).
HP ePrint via email Use HP ePrint to print documents by sending them as an email attachment to the product's email address from any email-enabled device. To use HP ePrint, the product must meet these requirements: ● The product must be connected to a wired or wireless network and have Internet access. ● HP Web Services must be enabled on the product, and the product must be registered with HP Connected or HP ePrint Center. 2-line control panels 1. From the product control panel, press the OK button. 2.
HP ePrint software The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP ePrint-capable product. This software makes it easy to find HP ePrint-enabled products that are registered to your HP Connected account. The target HP printer can be located in the office or at locations across the globe. ● Windows: After installing the software, open the Print option from within your application, and then select HP ePrint from the installed printers list.
For more information on how to use Android embedded printing and which Android devices are supported, go to www.hp.com/support/colorljM252.
Use walk-up USB printing (touchscreen models only) ENWW 1. Insert the USB flash drive into the walk-up USB port on the product. 2. The USB Flash Drive menu opens with the following options: ● Print Documents ● View and Print Photos 3. To print a document, touch the Print Documents screen, and then touch the name of the folder on the USB drive where the document is stored. When the summary screen opens, you can touch it to adjust the settings. Touch the Print button to print the document. 4.
48 Chapter 4 Print ENWW
5 Manage the product ● Use HP Web Services applications (touchscreen models only) ● Change the product connection type (Windows) ● Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ● Advanced configuration with HP Utility for OS X ● Configure IP network settings ● Product security features ● Economy settings ● HP Web Jetadmin ● Update the firmware For more information: Go to www.hp.com/support/colorljM252.
Use HP Web Services applications (touchscreen models only) Several innovative applications are available for this product that you can download directly from the Internet. For more information and to download these applications go to the HP Connected Web site at www.hpconnected.com. To use this feature, the product must be connected to a computer or network that has an Internet connection. HP Web Services must be enabled on the product. 1.
Change the product connection type (Windows) If you are already using the product and you wish to change the way it is connected, use the Reconfigure your HP Device shortcut on your computer desktop to change the connection. For example, you can reconfigure the product to use a different wireless address, to connect to a wired or wireless network, or change from a network connection to a USB connection. You can change the configuration without inserting the product CD.
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) Use the HP Embedded Web Server to manage printing functions from your computer instead of the product control panel.
Tab or section Description Home tab ● Provides product, status, and configuration information. Device Status: Shows the product status and shows the approximate percent life remaining of HP supplies. ● Supplies Status: Shows the approximate percent life remaining of HP supplies. Actual supply life remaining can vary. Consider having a replacement supply available to install when print quality is no longer acceptable.
Advanced configuration with HP Utility for OS X Use the HP Utility to check product status or to view or change product settings from your computer. You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP/IP-based network. Open HP Utility 1. At the computer, open the System Preferences menu, and then click Print & Fax, Print & Scan, or Printers & Scanners. 2. Select the product in the list. 3. Click the Options & Supplies button. 4. Click the Utility tab.
Item Description File Upload Transfer files from the computer to the product. You can upload the following types of files: ◦ HP LaserJet printer command language (.PRN) ◦ Portable document format (.PDF) ◦ Postscript (.PS) ◦ Text (.TXT) Power Management Configure the product economy settings. Update Firmware Transfer a firmware update file to the product. NOTE: This option is available only after you open the View menu and select the Show Advanced Options item.
Item Description Scan to E-mail Open the HP Embedded Web Server (EWS) page for configuring settings for scanning to email. (MFP products only) Scan to Network Folder (MFP products only) 56 Chapter 5 Manage the product Open the HP Embedded Web Server (EWS) page for configuring settings for scanning to a network folder.
Configure IP network settings Introduction Use the following sections to configure the product network settings. ● Printer sharing disclaimer ● View or change network settings ● Rename the product on a network ● Manually configure IPv4 TCP/IP parameters from the control panel Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
a. 2-line control panels: On the product control panel, press the OK button. Open the Network Setup menu, and then select Show IP Address to display the IP address or host name. Touchscreen control panels: From the Home screen on the product control panel, touch the Connection Information button, and then touch the Network Connected button or the Network Wi-Fi ON b. button to display the IP address or host name.
ENWW 3. Use the keypad on the touchscreen to enter the IP address, and touch the OK button. Touch the Yes button to confirm. 4. Use the keypad on the touchscreen to enter the subnet mask, and touch the OK button. Touch the Yes button to confirm. 5. Use the keypad on the touchscreen to enter the default gateway, and touch the OK button. Touch the Yes button to confirm.
Product security features Introduction The product includes several security features to restrict who has access to configuration settings, to secure data, and to prevent access to valuable hardware components. ● Assign or change the system password using the HP Embedded Web Server Assign or change the system password using the HP Embedded Web Server Assign an administrator password for access to the product and the HP Embedded Web Server so that unauthorized users cannot change the product settings. 1.
Economy settings Introduction The product includes several economy features to conserve energy and supplies. ● Print with EconoMode ● Configure the Sleep/Auto Off After setting ● Set the Shut Down After delay and configure the product to use 1 watt or less of power ● Configure the Delay Shut Down setting Print with EconoMode This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality.
3. ● System Setup ● Energy Settings ● Sleep/Auto Off After Select the time for the Sleep/Auto Off After delay. Set the Shut Down After delay and configure the product to use 1 watt or less of power NOTE: After the product shuts down, the power consumption is 1 watt or less. 2-line control panels 1. On the product control panel, press the OK button. 2. Open the following menus: 3. ● System Setup ● Energy Settings ● Shut Down After Select the time for the Shut Down After delay.
3. ● System Setup ● Energy Settings ● Delay Shut Down Select one of the delay options: ● No Delay: The product shuts down after a period of inactivity determined by the Shut Down After setting. ● When Ports Are Active: When this option is selected the product will not shut down unless all ports are inactive. An active network link or fax connection will prevent the product from shutting down. Touchscreen control panels 1. On the product control panel, touch the Setup 2.
HP Web Jetadmin HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
Update the firmware HP offers periodic product updates, new Web Services apps, and new features to existing Web Services apps. Follow these steps to update the product firmware for a single product. When you update the firmware, Web Service apps will update automatically. There are two supported methods to perform a firmware update on this product. Use only one of the following methods to update the product firmware.
Method two: Update the firmware using the Firmware Update Utility Use these steps to manually download and install the Firmware Update Utility from HP.com. NOTE: This method is the only firmware update option available for products connected to the computer via a USB cable. It also works for products connected to a network. 1. Go to www.hp.
6 Solve problems ● Customer support ● Control panel help system (touchscreen models only) ● Restore the factory-set defaults ● A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel ● Product does not pick up paper or misfeeds ● Clear paper jams ● Improve print quality ● Solve wired network problems ● Solve wireless network problems For more information: Go to www.hp.com/support/colorljM252.
Customer support Get telephone support for your country/region Have the product name, serial number, date of purchase, and problem description ready 68 Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/ Get 24-hour Internet support, and download software utilites and drivers www.hp.com/support/colorljM252 Order additional HP service or maintenance agreements www.hp.com/go/carepack Register your product www.register.hp.
Control panel help system (touchscreen models only) The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. Some Help screens include animations that guide you through procedures, such as clearing jams.
Restore the factory-set defaults Restoring the factory-set defaults returns all of the product and network settings to the factory defaults. It will not reset the page count, tray size, or language. To restore the product to the factory-default settings, follow these steps. CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also deletes any pages that are stored in the memory. 1. 2-line control panels: On the product control panel, press the OK button.
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel Cartridge is low: The product indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now. Cartridge is very low: The product indicates when the toner cartridge level is very low. Actual toner cartridge life remaining may vary.
72 Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter the product IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies.
Product does not pick up paper or misfeeds Introduction The following solutions can help solve problems if the product is not picking up paper from the tray or is picking up multiple sheets of paper at one time. ● The product does not pick up paper ● The product picks up multiple sheets of paper The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2.
Clear paper jams Introduction The following information includes instructions for clearing paper jams from the product.
d. Load plain letter or A4 paper when you are prompted. e. Touch the OK button to begin the cleaning process. The product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1, keeping the same orientation. Wait until the process is complete. Discard the page that prints. 5. Print a configuration page to test the product. a. 2-line control panels: On the product control panel, press the OK button.
Clear paper jams in the single-sheet slot (Tray 1) When a jam occurs, the control panel displays an error message (2-line control panels) or an animation (touchscreen control panels) that assists in clearing the jam. 76 1. Pull Tray 2 completely out of the product. 2. Push down on the single-sheet priority feed slot, and then pull out the feed slot tray. 3. Gently pull any jammed paper straight out of the single-sheet priority feed slot.
4. Push the single-sheet priority feed slot tray into the product. 5. Reinsert and close Tray 2.
Clear paper jams in Tray 2 Use the following procedure to check for a paper jam in Tray 2. When a jam occurs, the control panel displays an error message (2-line control panels) or an animation (touchscreen control panels) that assists in clearing the jam. 78 1. Pull the tray completely out of the product. 2. Remove any jammed or damaged sheets of paper.
3. If no jammed paper is visible, or if jammed paper is deep enough in the Tray 2 cavity that it is difficult to remove, press down on the single-sheet priority feed slot, and then remove the feed slot tray. 4. Remove any jammed or damaged sheets of paper.
80 5. Push the single-sheet priority feed slot tray into the product. 6. Reinsert and close Tray 2.
Clear paper jams in the rear door and the fuser area Use the following procedure to check for paper inside the rear door. When a jam occurs, the control panel displays an error message (2-line control panels) or an animation (touchscreen control panels) that assists in clearing the jam. CAUTION: The fuser is located above the rear door, and it is hot. Do not attempt to reach into the area above the rear door until the fuser is cool. 1. Open the rear door.
82 2. Gently pull out any jammed paper from the rollers in the rear door area. 3. Close the rear door.
Clear paper jams in the output bin Use the following procedure to clear jams in the output bin. When a jam occurs, the control panel displays an error message (2-line control panels) or an animation (touchscreen control panels) that assists in clearing the jam. 1. If paper is visible in the output bin, grasp the leading edge and remove it.
Clear paper jams in the duplexer (duplex models only) Use the following procedure to check for paper in the duplexer. When a jam occurs, the control panel displays an error message (2-line control panels) or an animation (touchscreen control panels) that assists in clearing the jam. 1. 84 At the rear of the product, open the duplexer.
2. Remove any jammed or damaged sheets of paper. CAUTION: The fuser is located above the rear door, and it is hot. Do not attempt to reach into the area above the rear door until the fuser is cool. 3. Close the duplexer.
Improve print quality Introduction If the product is having print-quality problems, try the following solutions in the order presented to resolve the issue.
Check the paper type setting (OS X) 1. Click the File menu, and then click the Print option. 2. Select the product. 3. Click Show Details, and then click the Media & Quality menu or the Paper/Quality menu. 4. Select a type from the Media-type drop-down list. 5. Click the Print button. Check toner-cartridge status Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status of other replaceable maintenance parts.
Print and interpret the print quality page 1. 2-line control panels: On the product control panel, press the OK button. Touchscreen control panels: From the Home screen, touch the Setup 2. Open the Reports menu. 3. Select the Print Quality Page item. button. This page contains five bands of color, which are divided into four groups as indicated in the following illustration. By examining each group, you can isolate the problem to a particular toner cartridge.
Touchscreen control panels 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Service menu. 3. Touch the Cleaning Page button. 4. Load plain letter or A4 paper when you are prompted. 5. Touch the OK button to begin the cleaning process. button. The product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1, keeping the same orientation. Wait until the process is complete. Discard the page that prints.
● Move the product away from drafty locations, such as open windows or doors, or air-conditioning vents. ● Make sure the product is not exposed to temperatures or humidity outside of product specifications. ● Do not place the product in a confined space, such as a cabinet. ● Place the product on a sturdy, level surface. ● Remove anything that is blocking the vents on the product. The product requires good air flow on all sides, including the top.
3. Click the Color tab. 4. Select the HP EasyColor check box to clear it. 5. Click the Automatic or Manual setting. ● Automatic setting: Select this setting for most color print jobs ● Manual setting: Select this setting to adjust the color settings independently from other settings. Click the Settings button to open the manual color-adjusment window. NOTE: Changing color settings manually can impact output. HP recommends that only color graphics experts change these settings. 6.
● Color Calibration ● Calibrate Now 3. A Calibrating message will display on the product control panel. The calibration process takes a few minutes to complete. Do not turn the product off until the calibration process has finished. 4. Wait while the product calibrates, and then try printing again. Check the EconoMode settings HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge.
HP PCL 6 driver HP UPD PS driver HP UPD PCL 5 HP UPD PCL 6 ENWW ● Provided as the default driver on the product CD. This driver is automatically installed unless you select a different one.
Solve wired network problems Introduction Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page from the product control panel and locate the product IP address that is listed on this page.
2. ● For Windows, click Start, click Run, type cmd, and then press Enter. ● For OS X, go to Applications, then Utilities, and open Terminal. b. Type ping followed by the IP address for your product. c. If the window displays round-trip times, the network is working. If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the product, and the computer are all configured for the same network.
Solve wireless network problems Introduction Use the troubleshooting information to help resolve issues. NOTE: To determine whether HP NFC and HP wireless direct printing are enabled on your product, print a configuration page from the product control panel. If a page titled Wireless is included, HP Jetdirect 2800w NFC & Wireless Direct Accessory printing is enabled on the product.
● Verify that the product is located away from electronic devices that might interfere with the wireless signal. Many devices can interfere with the wireless signal including motors, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices. ● Verify that the print driver is installed on the computer. ● Verify that you have selected the correct printer port. ● Verify that the computer and product connect to the same wireless network.
The wireless product loses communication when connected to a VPN ● Typically, you cannot connect to a VPN and other networks at the same time. The network does not appear in the wireless networks list ● Make sure the wireless router is turned on and has power. ● The network might be hidden. However, you can still connect to a hidden network. The wireless network is not functioning 1. Make sure that the network cable is not connected. 2.
ENWW ● Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt radio signals. ● Keep the wireless devices away from large masonry structures and other building structures. These objects can absorb radio waves and lower signal strength. ● Position the wireless router in a central location in line of sight with the wireless products on the network.
100 Chapter 6 Solve problems ENWW
Index B bin, output clear jams 83 locating 2 browser requirements HP Embedded Web Server C calibrate colors 91 cartridge replacing 30 checklist wireless connectivity 96 cleaning paper path 88 color options changing, Windows 90 color theme changing, Windows 90 colors calibrate 91 control panel help 69 locating 2 control panel buttons locating 5 ENWW H help, control panel 69 HP Customer Care 68 HP Device Toolbox, using 52 HP Embedded Web Server (EWS) features 52 HP ePrint 44 HP ePrint software 45 HP EWS, u
L labels printing (Windows) 40 loading paper in Tray 1 16 paper in Tray 2 20 M Macintosh HP Utility 54 maintenance kits part numbers 28 manual duplex Mac 41 Windows 39 memory included 8 memory chip (toner) locating 30 mobile printing Android devices 45 mobile printing solutions 8 mobile printing, software supported 10 multiple pages per sheet printing (Mac) 41 printing (Windows) 40 N Near Field Communication printing 43 Netscape Navigator, versions supported HP Embedded Web Server 52 network installation 51
status, viewing with HP Utility for Mac 54 using when low 71 supplies status 87 support online 68 system requirements HP Embedded Web Server 52 T technical support online 68 toner cartridge low threshold settings 71 part numbers 28 using when low 71 toner cartridges components 30 part numbers 28 replacing 30 toner-cartridge status 87 transparencies printing (Windows) 40 Tray 1 jams 76 loading 16 paper orientation 19 Tray 2 jams 78 loading 20 paper orientation 25 trays capacity 8 included 8 locating 2 troubl
104 Index ENWW
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