User's Manual

Introduction ....................................................................................................................................... 74
Optimize speed or energy usage ...................................................................................................... 74
Set the sleep timer and congure the product to use 1 watt or less of power ................................ 74
HP Web Jetadmin ................................................................................................................................................. 76
Software and rmware updates .......................................................................................................................... 77
6 Solve problems ............................................................................................................................................ 79
Customer support ................................................................................................................................................ 80
Control panel help system ................................................................................................................................... 81
Restore factory-set defaults ............................................................................................................................... 82
Introduction ....................................................................................................................................... 82
Restore factory settings from the product control panel ................................................................ 82
Restore factory settings from the HP Embedded Web Server (network-connected products
only) ................................................................................................................................................... 82
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel ....................... 83
Change the “Very Low” settings ....................................................................................................... 83
For products with fax capability ..................................................................................... 83
Order supplies ................................................................................................................................... 84
Product does not pick up paper or misfeeds ....................................................................................................... 85
Introduction ....................................................................................................................................... 85
The product does not pick up paper ................................................................................................. 85
The product picks up multiple sheets of paper ................................................................................ 85
Clear paper jams .................................................................................................................................................. 86
Introduction ....................................................................................................................................... 86
Jam locations ..................................................................................................................................... 86
Auto-navigation for clearing jams .................................................................................................... 87
Experiencing frequent or recurring paper jams? .............................................................................. 87
Clear paper jams in Tray 1 ................................................................................................................. 88
Clear paper jams in Tray 2 ................................................................................................................. 90
Clear paper jams in the optional 550-sheet trays ............................................................................ 93
Clear paper jams in the right door and the fuser area ...................................................................... 96
Clear paper jams in the output bin .................................................................................................. 101
Improve print quality ......................................................................................................................................... 102
Introduction ..................................................................................................................................... 102
Print from a dierent software program ........................................................................................ 102
Check the paper-type setting for the print job ............................................................................... 102
Check the paper type setting (Windows) ..................................................................... 102
Check the paper type setting (OS X) ............................................................................. 103
Check toner-cartridge status .......................................................................................................... 103
Clean the product ............................................................................................................................ 103
Print a cleaning page .................................................................................................... 103
vi ENWW