Color LaserJet Enterprise MFP M577 User Guide M577dn M577f www.hp.
HP Color LaserJet Enterprise MFP M577 User Guide
Copyright and License Trademark Credits © 2015 HP Development Company, L.P. Adobe®, Adobe Photoshop®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Printer overview ............................................................................................................................................ 1 Printer views .......................................................................................................................................................... 2 Printer front view ................................................................................................................................
Manually feed labels ......................................................................................................................... 27 Use the convenience stapler (f, c, and z models) ................................................................................................ 29 3 Supplies, accessories, and parts ................................................................................................................... 31 Order supplies, accessories, and parts ........................
Introduction ....................................................................................................................................... 60 HP ePrint via email ............................................................................................................................ 60 HP ePrint software ............................................................................................................................ 61 AirPrint ........................................................
Configure the destination folder for scanned documents ........................... 89 Summary ...................................................................................................... 91 Method two: Use the Save to Network Folder Quick Set Wizard ...................................................... 91 Problems with sending to a network folder ..................................................................................... 93 Set up Scan to USB Drive ......................................
Information tab ............................................................................................................. 117 General tab .................................................................................................................... 118 Copy/Print tab ............................................................................................................... 119 Scan/Digital Send tab ................................................................................................
Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only) ................................................................................................................................... 142 A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ...................... 143 Change the “Very Low” settings .....................................................................................................
Try a different print driver ............................................................................................................... 183 Improve copy image quality .............................................................................................................................. 185 Check the scanner glass for dirt and smudges ............................................................................... 185 Calibrate the scanner ..........................................................
Are you using a surge-protection device? .................................................................... 206 Are you using a phone company voice-messaging service or an answering machine? ....................................................................................................................... 206 Does your phone line have a call-waiting feature? ...................................................... 207 Check fax accessory status ...........................................................
1 Printer overview ● Printer views ● Printer specifications ● Printer hardware setup and software installation For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM577MFP.
Printer views ● Printer front view ● Printer back view ● Interface ports ● Control-panel view Printer front view 1 2 15 14 13 12 3 4 5 6 11 7 10 9 1 Document-feeder cover (access for clearing jams) 2 Document-feeder input tray 3 Document-feeder output bin NOTE: 2 8 When feeding long paper through the document feeder, extend the paper stop at the right side of the output bin.
14 Easy-access USB port (on the side of the control panel) Insert a USB flash drive for printing or scanning without a computer or to update the printer firmware. NOTE: 15 An administrator must enable this port before use.
Interface ports 1 2 3 4 1 Fax port (f, c, and z models only. The port is covered for the dn model.) 2 Local area network (LAN) Ethernet (RJ-45) network port 3 USB port for connecting external USB devices (this port might be covered) NOTE: 4 4 For easy-access USB printing, use the USB port near the control panel. Hi-Speed USB 2.
Control-panel view NOTE: Tilt the control panel for easier viewing. The Home screen provides access to the printer features and indicates the current status of the printer. Return to the Home screen at any time by touching the Home button. Touch the Home button on the left side of the printer control panel, or touch the Home button in the upper-left corner of most screens. NOTE: The features that appear on the Home screen can vary, depending on the printer configuration.
11 Help 12 Copies field The Copies field indicates the number of copies that the product is set to make. 13 Scroll bar Use the scroll bar to see the complete list of available features. 14 Features Depending on the printer configuration, the features that appear in this area can include any of the following items: 15 button Keyboard (c and z models only) 16 Near-field communication icon Touch the Help button to open the embedded help system.
Printer specifications IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change. For current information, see www.hp.com/support/colorljM577MFP.
Model name M577dn M577f Flow M577c Flow M577z Product number B5L46A B5L47A B5L54A B5L48A Optional Optional Optional Optional Optional Optional Optional Optional Not supported Not supported HP Jetdirect 2900nw Print Server accessory for wireless connectivity Memory 1.75 GB base memory NOTE: The base memory is expandable to 2.5 GB by adding a DIMM memory module.
Model name M577dn M577f Flow M577c Flow M577z Product number B5L46A B5L47A B5L54A B5L48A Not supported Not supported Not supported Not supported Automatic tone adjustment sets contrast, brightness, and background removal for each page Digital Send Send documents to E-mail, USB, and shared folders on a network Send documents to SharePoint® ENWW Printer specifications 9
Supported operating systems The following information applies to the Printer-Specific Windows PCL 6 and OS X print drivers and to the inbox software installation CD. Windows: The HP Software Installer CD installs the “HP PCL.6” version 3 print driver, the “HP PCL 6” version 3 print driver, or the or the “HP PCL-6” version 4 print driver, depending on the Windows operating system, along with optional software when using the full software installer. Download the "HP PCL.
Table 1-1 Supported operating systems and print drivers (continued) Operating system Print driver installed (from the software installer CD for Windows, or the installer on the Web for OS X) Notes Windows 8.1, 32-bit and 64-bit The “HP PCL-6” printer-specific print driver is installed for this operating system as part of the basic software installation. The basic installer installs the driver only. The full software installer is not supported for this operating system. Windows 8.
Table 1-2 Minimum system requirements Windows Mac computers and OS X ● CD-ROM drive, DVD drive, or an Internet connection ● Internet connection ● Dedicated USB 1.1 or 2.
Printer dimensions Figure 1-1 Dimensions for the printer 1 1 Y M C K 3 2 2 3 Printer fully closed Printer fully opened 1. Height 583 mm (23 in) 837 mm (33 in) 2. Depth 504 mm (19.8 in) 853 mm (33.6 in) 3. Width 482 mm (19 in) 803 mm (31.6 in) Weight dn model: 38.1 kg (84 lb) f model: 38.3 kg (84.5 lb) c and z models: 38.6 kg (85 lb) Figure 1-2 Dimensions for the 1 x 550-sheet paper feeder 1 3 2 3 1. Height 130 mm (5.1 in) 2. Depth Tray closed: 465 mm (18.
Figure 1-3 Dimensions for the cabinet/stand 1 1 2 3 2 3 1. Height 295 mm (11.6 in) 2. Depth Door closed: 869 mm (34.2 in) Door opened: 1113 mm (43.8 in) 3. Width 884 mm (34.8 in) This value is subject to change. For current information, go to www.hp.com/support/colorljM577MFP. Weight 17.7 kg (39 lb) This value is subject to change. For current information, go to www.hp.com/support/colorljM577MFP.
Printer and accessories fully closed Printer and accessories fully opened 3. Width 884 mm (34.8 in) 853 mm (33.6 in) Weight dn model: 73.2 kg (161.4 lb) f model: 73.4 kg (161.8 lb) c and z models: 73.7 kg (162.5 lb) 1 2 These values are subject to change. For current information, go to www.hp.com/support/colorljM577MFP. Do not extend more than one paper tray at a time. Power consumption, electrical specifications, and acoustic emissions See www.hp.com/support/colorljM577MFP for current information.
Printer hardware setup and software installation For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/colorljM577MFP for HP's all-inclusive help for the printer.
2 Paper trays ● Load paper to Tray 1 (multipurpose tray) ● Load paper to Trays 2, 3, 4, and 5 ● Load and print envelopes ● Load and print labels ● Use the convenience stapler (f, c, and z models) For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM577MFP.
Load paper to Tray 1 (multipurpose tray) Introduction The following information describes how to load paper into Tray 1. This tray holds up to 100 sheets of 75 g/m2 (20 lb) paper or 10 envelopes. NOTE: Select the correct paper type in the print driver before printing.. NOTE: Tray 1 does not support labels. To print on sheets of labels, use Tray 2, or one of the optional 550sheet paper feeders. CAUTION: 18 To avoid jams, never add or remove paper from Tray 1 during printing. 1. Open Tray 1. 2.
3. Spread the paper guides to the correct size, and then load paper in the tray. For information about how to orient the paper, see Tray 1 paper orientation on page 20. 4. Make sure that the paper fits under the fill line on the paper guides. NOTE: The maximum stack height is 10 mm (0.4 in), or approximately 100 sheets of 75g paper. 5. Adjust the side guides so that they lightly touch the paper stack, but do not bend it.
Tray 1 paper orientation When using paper that requires a specific orientation, load it according to the information in the following table. NOTE: The Alternative Letterhead Mode settings affects the way to load letterhead or preprinted paper. This setting is disabled by default. When using this mode, load paper as for automatic duplex printing. For more information, see Use alternative letterhead mode on page 21.
Use alternative letterhead mode Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper as for automatic duplex printing. To use the feature, enable it by using the printer control-panel menus. Enable Alternative Letterhead Mode by using the printer control-panel menus 1.
Load paper to Trays 2, 3, 4, and 5 Introduction The following information describes how to load paper in Tray 2 and the optional 550-sheet trays (Trays 3, 4, and 5; part number B5L34A). These trays hold up to 550 sheets of 75 g/m2 (20 lb) paper. NOTE: The procedure to load paper for the optional 550-sheet trays is the same as for Tray 2. Only Tray 2 is shown here. CAUTION: 1. Do not extend more than one paper tray at a time. Open the tray. NOTE: Do not open this tray while it is in use. 2.
3. Adjust the paper-length guide by squeezing the adjustment latch and sliding the guide to the size of the paper being used. 4 4. 11 10.5 B5 A Load paper into the tray. For information about how to orient the paper, see Tray 2 and the 550sheet trays paper orientation on page 24. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray.
6. The tray configuration message displays on the printer control panel. 7. If the paper size and type shown is not correct, select Modify to choose a different paper size or type. For custom-size paper, specify the X and Y dimensions for the paper when the prompt displays on the printer control panel. Y X Tray 2 and the 550-sheet trays paper orientation When using paper that requires a specific orientation, load it according to the information in the following table.
Image Orientation Single-sided printing Duplex printing or with Alternative Letterhead Mode enabled Landscape Face-up Face-down Top edge toward the back of the printer Top edge toward the back of the printer 1 12 2 3 Paper type 3 Prepunched Portrait and landscape Holes toward the back of the printer Holes toward the back of the printer Use alternative letterhead mode Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way for all jobs,
Load and print envelopes Introduction The following information describes how to print and load envelopes. Use only Tray 1 to print on envelopes. Tray 1 holds up to 10 envelopes. To print envelopes using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the envelopes into the tray after sending the print job to the printer. Print envelopes 1. From the software program, select the Print option. 2.
Load and print labels Introduction To print on sheets of labels, use Tray 2 or one of the optional 550-sheet trays. Tray 1 does not support labels. To print labels using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the labels into the tray after sending the print job to the printer. When using manual feed, the printer waits to print the job until it detects the tray has been opened and closed. Manually feed labels 1.
9. 28 Load sheets of labels face-up with the top of the sheet toward the right side of the printer.
Use the convenience stapler (f, c, and z models) The convenience stapler can staple up to 20 sheets of 75 g/m2 (20 lb) paper. CAUTION: To avoid damage to the printer, do not attempt to staple materials other than paper. 1. Insert the stack of paper into the slot on the front of the stapler. 2. Wait for the stapler to staple the sheets. The stapler activates when it senses paper, and it makes a stapling sound. NOTE: If the printer is in Sleep mode, there might be a short delay. 3.
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3 Supplies, accessories, and parts ● Order supplies, accessories, and parts ● Replace the toner cartridges ● Replace the toner-collection unit ● Replace the staple cartridge (f, c, and z models) For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM577MFP.
Order supplies, accessories, and parts Ordering Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter the printer IP address or host name in the address/URL field.
Item Description Cartridge number Part number HP LaserJet 220 V Fuser Kit Replacement fuser for 220 V models Not applicable B5L36A Replacement feed rollers for the document feeder Not applicable B5L52A HP Color LaserJet 550-sheet Media Tray Optional 550-sheet paper feeder Not applicable B5L34A Printer stand and cabinet Optional stand with storage cabinet to support the printer Not applicable B5L51A Language-specific, adhesive overlay for the physical keyboard Not applicable A7W12A Lang
● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP printer warranty. ● Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no additional charge during the printer warranty period.
Item Description Self-replacement options Part number Keyboard Overlay Kit Replacement keyboard overlay for the c and z model Mandatory 5851-6021 Replacement keyboard overlay for the c and z model Mandatory 5851-6022 Replacement keyboard overlay for the c and z model Mandatory 5851-6023 Replacement keyboard overlay for the c and z model Mandatory 5851-6024 Swiss French, Swiss German, Danish Keyboard Overlay Kit Simplified Chinese, Traditional Chinese Keyboard Overlay Kit Spanish, Portuguese
Replace the toner cartridges Introduction The following information provides details about the toner cartridges for the printer, and it includes instructions to replace them. ● Toner-cartridge information ● Remove and replace the cartridges Toner-cartridge information This printer indicates when the toner-cartridge level is low and very low. The actual toner-cartridge life remaining can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period of time. The following illustration shows the toner-cartridge components. 3 2 1 4 1 Handle 2 Imaging drum 3 Protective shield 4 Memory chip CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric.
2. Grasp the handle of the used toner cartridge and pull out to remove it. Y M C K 3. Remove the new toner cartridge from its protective shell by tearing off the plastic strip and opening the package. Save all packaging for recycling the used toner cartridge. 2 1 3 4. 38 Hold both ends of the toner cartridge and rock it 5-6 times.
5. Remove the protective shield from the toner cartridge. 6. Support the toner cartridge underneath with one hand while holding the cartridge handle with the other. Align the toner cartridge with its slot on the shelf, and then insert the toner cartridge into the printer. NOTE: Avoid touching the green imaging drum. Fingerprints on the imaging drum can cause print defects.
7. Close the front door. Y M C K 8. Pack the used toner cartridge and the protective shield into the box that the new cartridge came in. See the enclosed recycling guide for information about recycling. 1 HP helps recycle Original HP cartridges—it’s easy and free with the HP Planet Partners program, available in more than 50 countries/regions and territories around the world1). To find information about how to recycle used HP cartridges, please go to www.hp.com/recycle.
Replace the toner-collection unit Introduction The following information provides details about the toner-collection unit for the printer, and it includes instructions to replace it. The printer indicates when the toner-collection unit is nearly full and when it is completely full. When it is completely full, printing stops until the toner-collection unit is replaced. To purchase a toner-collection unit (part number B5L37A), go to the HP Parts Store at www.hp.com/buy/ parts.
2. Open the toner-collection-unit door on the upperleft side of the printer. Y Y 3. Y Y Pull out the toner-collection unit and the attached door. Y Y 4. 42 Y Y Remove the new toner-collection unit from its packaging.
5. Install the new toner-collection unit and the attached door into the printer. Align the tabs on the door with the slots in the printer. Y Y 6. Y Y Close the toner-collection unit door. Y Y 7. Y Y Close the front door. To recycle the used toner-collection unit, follow the instructions included with the new tonercollection unit.
Replace the staple cartridge (f, c, and z models) Introduction The following information provides details about the staple cartridges for the printer, and it includes instructions to replace them. To purchase a package of two staple cartridges (part number Q7432A), go to the HP Parts Store at www.hp.com/buy/parts. Each cartridge holds 1,500 staples. Remove and replace the staple cartridge 1. Open the stapler door. NOTE: Opening the stapler door disables the stapler. 2.
3. Insert the new staple cartridge into the opening inside the stapler door. 4. Close the stapler door.
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4 Print ● Print tasks (Windows) ● Print tasks (OS X) ● Store print jobs on the printer to print later or print privately ● Mobile printing ● Print from the USB port For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM577MFP.
Print tasks (Windows) How to print (Windows) The following procedure describes the basic printing process for Windows. 1. From the software program, select the Print option. 2. Select the printer from the list of printers. To change settings, click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.
ENWW 3. Click or tap the tabs in the print driver to configure the available options. For example, set the paper orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/Quality tab. 4. Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from this screen. 5. Click or tap the OK button to print the job.
Automatically print on both sides (Windows) Use this procedure for printers that have an automatic duplexer installed. If the printer does not have an automatic duplexer installed, or to print on paper types that the duplexer does not support, print on both sides manually. 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver.
Print multiple pages per sheet (Windows) 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer. 3. Click or tap the Finishing tab. 4.
Additional print tasks Go to www.hp.com/support/colorljM577MFP.
Print tasks (OS X) How to print (OS X) The following procedure describes the basic printing process for OS X. 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings. NOTE: The name of the item varies for different software programs. 4. Click the Print button. Automatically print on both sides (OS X) NOTE: This information applies to printers that include an automatic duplexer.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input tray. 8. If prompted, touch the appropriate control panel button to continue. Print multiple pages per sheet (OS X) 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Layout menu. NOTE: The name of the item varies for different software programs. 4.
ENWW ● Select the page orientation ● Create a booklet ● Scale a document to fit a specific paper size ● Print the first or last pages of the document on different paper ● Print watermarks on a document Print tasks (OS X) 55
Store print jobs on the printer to print later or print privately Introduction The following information provides procedures for creating and printing documents that are stored on the printer. These jobs can be printed at a later time or printed privately. ● Create a stored job (Windows) ● Create a stored job (OS X) ● Print a stored job ● Delete a stored job Create a stored job (Windows) Store jobs on the printer for private or delayed printing.
3. Click the Job Storage tab. 4. Select a Job Storage Mode option. 5. ● Proof and Hold: Print and proof one copy of a job, and then print more copies. ● Personal Job: The job does not print until you request it at the printer control panel. For this jobstorage mode, you can select one of the Make Job Private/Secure options. If you assign a personal identification number (PIN) to the job, you must provide the required PIN at the control panel.
Create a stored job (OS X) Store jobs on the printer for private or delayed printing. 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the printer. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Job Storage menu. 4. In the Mode drop-down list, select the type of stored job. 5. ● Proof and Hold: Print and proof one copy of a job, and then print more copies.
Delete a stored job When you send a stored job to the printer memory, the printer overwrites any previous jobs with the same user and job name. If a job is not already stored under the same user and job name, and the printer needs additional space, the printer might delete other stored jobs starting with the oldest. You can change the number of jobs that the printer can store from the General Settings menu on the printer control panel. Use this procedure to delete a job that is stored in the printer memory.
Mobile printing Introduction HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/LaserJetMobilePrinting.
HP ePrint software The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP ePrint-capable printer. This software makes it easy to find HP ePrint-enabled printers that are registered to your HP Connected account. The target HP printer can be located in the office or at locations across the globe. ● Windows: After installing the software, open the Print option from within your application, and then select HP ePrint from the installed printers list.
For more information on how to use Android embedded printing and which Android devices are supported, go to www.hp.com/go/LaserJetMobilePrinting. Wi-Fi Direct and NFC Printing HP provides Wi-Fi Direct and NFC (Near Field Communication) printing for printers with a supported HP Jetdirect 3000w NFC/Wireless Accessory. This accessory is available as an option for HP LaserJet printers that include a hardware-integration pocket (HIP).
ENWW ● Wireless Direct ● SSID 3. Select the SSID name area. 4. Use the keyboard to change the name. 5. Select OK.
Print from the USB port Introduction This printer features easy-access USB printing, for quickly printing files without sending them from a computer. The printer accepts standard USB flash drives in the USB port near the control panel. It supports the following types of files: ● .pdf ● .prn ● .pcl ● .ps ● .cht Enable the USB port for printing The USB port is disabled by default. Before using this feature, enable the USB port.
3. On the left side of the screen, click Retrieve from USB Setup. 4. Select the Enable Retrieve from USB check box. 5. Click Apply. Print USB documents 1. Insert the USB flash drive into the easy-access USB port. NOTE: The port might be covered. For some printers, the cover flips open. For other printers, pull the cover straight out to remove it. 2. The printer detects the USB flash drive.
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5 Copy ● Make a copy ● Copy on both sides (duplex) ● Additional copy tasks For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM577MFP.
Make a copy 68 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, select Copy. 3. To adjust the number of copies, touch the Copies field to open a keypad. 4. Touch the More Options button, and then touch the Optimize Text/Picture button. 5.
Copy on both sides (duplex) ENWW 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, select Copy. 3. Touch the Sides button, and then select one of the following options: ● Use 1-sided original, 2-sided output to make a two-sided copy from a one-sided original.
Additional copy tasks Go to www.hp.com/support/colorljM577MFP.
6 Scan ● Set up Scan to Email ● Set up Scan to Network Folder ● Set up Scan to USB Drive ● Set up Scan to SharePoint® (Flow models only) ● Create a Quick Set ● Scan and send to email ● Scan and send to network folder ● Scan and send to USB Flash Drive ● Additional scan tasks For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM577MFP.
Set up Scan to Email ● Introduction ● Before you begin ● Method one: Use the E-mail Setup page ● Method two: Use the E-mail Setup Wizard ● Set up Send to E-mail to use Office 365 Outlook ● Solve problems with email Introduction The printer has a feature that enables it to scan a document and send it to one or more email addresses.
2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the Web browser displays a There is a problem with this website’s security certificate message when attempting to open the EWS, click Continue to this website (not recommended).
NOTE: If an SMTP server was already created for another printer function, the Use a server already in use by another function option displays. Select this option, and then configure it to be used for the email function. 2. On the Set the basic information necessary to connect to the server dialog, set the options to use, and then click Next. NOTE: Some servers have problems sending or receiving emails that are larger than 5 megabytes (MB).
Feature Description Address Field Restrictions Specify whether users must select an email address from an address book or whether users are allowed to enter in an email address manually. CAUTION: If Users must select from address book is selected, and any of the address fields are also set as User editable, changes to those editable fields also change the corresponding values in the address book.
Feature Description Attribute for Recipient Public Key Enter which attribute to use to retrieve the recipient’s public key certificate from LDAP. Use the recipient public key certificate to verify the recipient Select this setting to use the recipients’s public key certificate to verify the recipient. 12. In the Notification Settings area, select when users will receive notifications about sent emails. The default setting is using the signed in user's email address.
Document File Type Save a scanned document as one of several types of files. The following standard file types are available: ● PDF: This file type provides the best overall image and text quality. PDF files require Adobe® Acrobat® Reader software for viewing. ● JPEG: This file type is a good choice for most graphics. Most computers have a browser that can view .JPEG files. This file type produces one file per page. ● TIFF: This is a standard file type that many graphics programs support.
Scan Mode Standard Document: Scan a page or stack of pages through the document feeder, or individually on the flatbed glass. Book Mode: Scan an open book and output each page of the book onto different pages. 2-sided ID Copy: Scan each side of an identification card on the flatbed glass and output them onto one page. After scanning the first side, the printer prompts to place the second side in the correct position on the glass. Resolution Specify the resolution of scanned images.
15. Review the selected options to verify that they are accurate, and then click Apply to complete the setup. 16. On the left navigation pane, under E-mail Setup, click Quick Sets, and select any Quick Sets for the printer. NOTE: Quick Sets are shortcut jobs that can be accessed within the Quick Sets application on the printer control panel. Method two: Use the E-mail Setup Wizard The setup wizard includes the options for basic configuration. 1. Click the Networking tab. 2.
1. Select Add SMTP server 2. Enter the Server Name and Port Number, and then click Next. NOTE: In most cases, the default port number does not need to be changed. NOTE: If you are using a hosted SMTP service such as gmail, verify the SMTP address, port number, and SSL settings from the service provider’s Web site or other sources. Typically, for gmail, the SMTP address is smtp.gmail.com, port number 465, and the SSL should be enabled.
11. On the Configure File Scan Settings dialog, set the default scanning preferences, and then click Next. 12. Review the Summary dialog, and then click Finish to complete the setup.
c. In the Username field, type the Office 365 Outlook email address. d. In the Password field, type the Office 365 Outlook account password, and then click Next. 14. On the Server Usage dialog, choose the printer functions that will send email through this SMTP server, and then click the Next button. 15. On the Summary and Test dialog, enter a valid email address in the Send a test e-mail to: field, and then click Test. 16.
7. If the reply is 503.5.3.3 AUTH not available, then the SMTP server does not require authentication. If the reply is 250 AUTH or 334, the SMTP server requires authentication. Use the Scan to E-mail page on the Scan/Digital Sending tab of the HP Embedded Web Server to configure the correct authentication information. 8. Verify that the server recognizes the email account that is sending the message. At the prompt, enter MAIL FROM: where “
Set up Scan to Network Folder ● Introduction ● Before you begin ● Method one: Use the Save to Network Folder Setup page ● Method two: Use the Save to Network Folder Quick Set Wizard ● Problems with sending to a network folder Introduction This document explains how to enable and configure the scan to network folder function. The printer has a feature that enables it to scan a document and save it to a network folder.
Method one: Use the Save to Network Folder Setup page Use this method for complete configuration of the Scan to Network Folder feature. ● Step one: Enable the Scan to Network Folder feature and configure the default job options ● Step two: Set up a Quick Set Step one: Enable the Scan to Network Folder feature and configure the default job options 1. Click the Scan/Digital Send tab. 2. On the left navigation menu, click the Save to Network Folder Setup link. 3.
1. Select Notify only if job fails. 2. Select the method for delivering the notification from the Method Used to Deliver Notification list. If the method of notification selected is E-mail, type the email address in the Notification E-mail Address field. 3. To include a thumbnail of the first scanned page in the notification, select Include Thumbnail. 4. To prompt the user to review their notification settings, select Prompt user prior to job start, and then click Next.
Document File Type Save a scanned document as one of several types of files. The following standard file types are available: ● PDF: This file type provides the best overall image and text quality. PDF files require Adobe® Acrobat® Reader software for viewing. ● JPEG: This file type is a good choice for most graphics. Most computers have a browser that can view .JPEG files. This file type produces one file per page. ● TIFF: This is a standard file type that many graphics programs support.
Original Size Specify the paper size for the original document. Content Orientation Specify whether the original document is printed in Portrait or Landscape orientation. Image Adjustment Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text appear crisper, but decreasing it could make photos appear smoother. Darkness: Increase or decrease the amount of white and black used in colors in scanned images.
Step two: Set up a Quick Set Quick Sets are shortcut jobs that can be accessed within the Quick Sets application on the printer control panel. The Scan to Network Folder feature can be minimally configured without creating a Quick Set. However, without the Quick Set, users must enter the destination folder information at the control panel for each scan job. A Quick Set is required to include Scan to Network Folder metadata. Provide the Quick Set name, description, and options for starting 1.
1. If it is not already selected, select Save to a standard shared network folder. 2. In the UNC Folder Path field, type a folder path. The folder path can either be the fully-qualified domain name (FQDN) (e.g., \ \servername.us.companyname.net\scans) or the IP address of the server (e.g., \ \16.88.20.20\scans). Be sure that the folder path (e.g., \scans) follows the FQDN or IP address. NOTE: The FQDN can be more reliable than the IP address.
1. Select Save to an FTP Server. 2. In the FTP Server field, type the FTP server name or IP address. 3. In the Port field, type the port number. NOTE: In most cases, the default port number does not need to be changed. 4. To automatically create a subfolder for scanned documents in the destination folder, select a format for the subfolder name from the Custom Subfolder list. 5. To view the complete folder path for scanned documents, click Update Preview. 6.
1. Click the Scan/Digital Send tab. 2. Click the E-mail and Save to Network Folder Quick Set Wizard link. 3. On the Add or Remove a Save to Network Folder Quick Set dialog, click Add. NOTE: Quick Sets are shortcut jobs that can be accessed within the Quick Sets application on the printer control panel. NOTE: The Save to Network Folder feature can be minimally configured without creating a quick set.
TIP: To find the Windows domain in Windows 7, click Start, click Control Panel, click System. To find the Windows domain in Windows 8, click Search, enter System in the search box, and then click System. The domain is listed under Computer name, domain, and workgroup settings. d. Click Next. 6. On the Configure File Scan Settings dialog, set the default scanning preferences for the Quick Set, and then click Next. 7. Review the Summary dialog, and then click Finish. 8.
Set up Scan to USB Drive ● Introduction ● Enable Scan to USB Drive ● Configure default scan options ● Configure the default file name settings Introduction This document explains how to enable and configure the scan to USB drive function. The printer has a feature that enables it to scan a document and save it to a USB drive. The feature is not available until it has been configured. Enable Scan to USB Drive 1. Open the HP Embedded Web Server (EWS): a.
Load and Save Settings Load Quick Set: Load scan settings from a saved Quick Set. NOTE: Use the HP Embedded Web Server to create and save Quick Sets. Save Defaults: Save the current settings in the Options list as default settings for future scan jobs. Document File Type Save a scanned document as one of several types of files. The following standard file types are available: ● PDF: This file type provides the best overall image and text quality.
Scan Mode Standard Document: Scan a page or stack of pages through the document feeder, or individually on the flatbed glass. Book Mode: Scan an open book and output each page of the book onto different pages. 2-sided ID Copy: Scan each side of an identification card on the flatbed glass and output them onto one page. After scanning the first side, the printer prompts to place the second side in the correct position on the glass. Resolution Specify the resolution of scanned images.
ENWW Option name Description File Number Format Select a file name format for when the job is divided into multiple files. File Name Preview Enter a file name, and then click the Update Preview button.
Set up Scan to SharePoint® (Flow models only) ● Introduction ● Enable Scan to SharePoint® ● Scan and save a file directly to a Microsoft SharePoint® site Introduction Use Scan to SharePoint® to scan documents directly to a Microsoft® SharePoint® site. This feature eliminates the need to scan the documents to a network folder, USB flash drive, or email message, and then manually upload the files to the SharePoint® site.
● Enter application, then user presses Start: The printer opens the scan application for the Quick Set to review or make changes to the settings before pressing Start to begin the job. ● Start instantly upon selection: The job starts instantly when the Quick Set is selected. NOTE: In most cases it is best to start the Quick Set manually to check and set options before starting the job. 8. Click Next. 9. To add the path to the SharePoint folder, click Add .
4. Touch the File Name: text field to open a keyboard, and then type the name for the file using either the on-screen keyboard or the physical keyboard. Touch OK. 5. If necessary, touch the File Type drop-down menu to select a different output file format. 6. Touch More Options to view and configure settings for the document. 7. Preview the image at any time by touching the Preview button in the upper-right corner of the screen.
Create a Quick Set Use the Quick Sets feature to quickly access preset job options. Use the HP Embedded Web Server to create Quick Sets, which are then available in the Quick Sets application on the printer control panel. Quick Sets are available for the following scan/send features: ● Copy ● Scan to E-mail ● Scan to Network Folder ● Scan to USB Drive ● Scan to Fax ● Scan to SharePoint® Ask the system administrator for assistance with the following steps: 1.
7. The next several dialogs that appear depend on which application was selected in Step 5: ● For Save to E-mail, the following dialogs appear: Address Field Restrictions, Signing and Encryption. ● For Fax, the following dialog appears: Select Fax Recipients. ● For Save to Network Folder, the following dialog appears: Folder Settings. ● For Save to USB Drive the following dialog appears: Set where files are saved on the USB storage device.
Scan and send to email Introduction The printer has a feature that enables it to scan a document and send it to one or more email addresses. Before using this feature, use the HP Embedded Web Server to enable it and set it up. Scan and send a document to email 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, touch the E-mail button.
Scan and send to network folder Introduction The printer can scan a file and save it in a shared folder on the network. Before using this feature, use the HP Embedded Web server to enable the feature and configure the shared folders. The system administrator can configure pre-defined Quick Sets folders; otherwise it is necessary to specify the folder path for each job. Scan and save the document to a folder NOTE: You might be required to sign in to the printer to use this feature. 1.
Scan and send to USB Flash Drive Introduction The printer can scan a file and save it on a USB flash drive. Before using this feature, use the HP Embedded Web server to enable and configure it. Scan and save the document to a USB flash drive NOTE: You might be required to sign in to the printer to use this feature. ENWW 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2.
Additional scan tasks Go to www.hp.com/support/colorljM577MFP.
7 Fax ● Set up fax ● Change fax configurations ● Send a fax ● Additional fax tasks For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM577MFP.
Set up fax Introduction This information applies to fax and Flow models, or to other printers when an optional analog fax accessory has been installed. Before continuing, connect the printer to a phone line (for analog fax) or to an Internet or network fax service. Set up fax by using the printer control panel 1. From the Home screen on the printer control panel, scroll to and touch Administration. 2.
Change fax configurations NOTE: The settings configured using the Fax Setup Wizard on the control panel override any settings made in the HP Embedded Web Server. ● Fax dialing settings ● General fax send settings ● Fax receive settings Fax dialing settings 1. From the Home screen on the product control panel, scroll to and touch Administration. 2.
Menu item Description Redial On No Answer The Redial On No Answer setting selects the number of times the fax accessory redials if the number dialed does not answer. The number of retries is either 0 to 1 (used in the U.S.) or 0 to 2, depending on the country/region setting. The interval between retries is set by the redial interval setting. Detect Dial Tone The Detect Dial Tone setting determines whether the fax checks for a dial tone before sending a fax.
Menu item Description Error Correction Mode Normally, the fax accessory monitors the signals on the telephone line while it is sending or receiving a fax. If the fax accessory detects an error during the transmission and the Error Correction Mode setting is on, the fax accessory can request that the error portion of the fax be sent again. The Error Correction Mode feature is enabled by default.
Menu item Description Ring Interval Touch the box beneath the Ring Interval heading to open the keypad. Enter a value for the ring interval on the keypad, and then touch the OK button. The default setting for ring interval is 600 ms. Ring Frequency Touch the box beneath the Ring Frequency heading to open the keypad. Enter a value for the ring frequency on the keypad, and then touch the OK button. The default setting for ring frequency is 68 Hz, which detects rings up to 68 Hz.
Send a fax 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, touch the Fax button. 3. Specify the recipients by using one of these methods: Enter recipients manually ▲ Touch the Fax Number field to open the keypad, enter a fax number, and then touch the OK button. Enter recipients from the Contacts list 4. ENWW a.
Additional fax tasks Go to www.hp.com/support/colorljM577MFP.
8 Manage the printer ● Advanced configuration with HP Embedded Web Server (EWS) ● Advanced configuration with HP Utility for OS X ● Configure IP network settings ● Printer security features ● Energy-conservation settings ● HP Web Jetadmin ● Software and firmware updates For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM577MFP.
Advanced configuration with HP Embedded Web Server (EWS) ● Introduction ● How to access the HP Embedded Web Server (EWS) ● HP Embedded Web Server features Introduction Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control panel.
Windows® 7 ● Internet Explorer (version 8.x or greater) ● Google Chrome (version 34.x or greater) ● Firefox (version 20.x or greater) Windows® 8 or greater ● Internet Explorer (version 9.x or greater) ● Google Chrome (version 34.x or greater) ● Firefox (version 20.x or greater) ● Safari (version 5.x or greater) ● Google Chrome (version 34.x or greater) ● Google Chrome (version 34.x or greater) ● Firefox (version 20.
Table 8-1 HP Embedded Web Server Information tab (continued) Menu Description Configuration Page Shows the information found on the configuration page. Supplies Status Page Shows the status of the supplies for the printer. Event Log Page Shows a list of all printer events and errors. Use the HP Instant Support link (in the page footer on all HP Embedded Web Server pages) to connect to a set of dynamic Web pages that help solve problems.
Table 8-2 HP Embedded Web Server General tab (continued) Menu Description Energy Settings Set or edit sleep settings for business and non-business hours and wake, sleep, and holiday events for the printer. Set which interactions with the printer cause it to wake from sleep mode. Backup and Restore Create a backup file that contains printer and user data. If necessary, use this file to restore data to the printer. Reset Factory Settings Reset printer settings to the factory defaults.
Scan/Digital Send tab Table 8-4 HP Embedded Web Server Scan/Digital Send tab Menu Description E-mail Setup Configure the default email settings for digital sending, including the following: Save to Network Folder Save to SharePoint® Save to USB Setup Contacts Preferences 120 Chapter 8 Manage the printer ● Settings for the outgoing mail (SMTP) server ● Default settings for E-mail Quick Sets jobs ● Default message settings, such as the "From" address and the subject line ● Settings for digita
Table 8-4 HP Embedded Web Server Scan/Digital Send tab (continued) Menu Description E-mail and Save to Network Folder Quick Setup Wizards Configure the printer to send scanned images as email attachments. Digital Sending Software Setup Configure settings related to using optional Digital Sending software. Configure the printer to save scanned images to network-folder Quick Sets. Quicks Sets provide easy access to files saved on the network.
Table 8-6 HP Embedded Web Server Troubleshooting tab (continued) Menu Description Calibration/Cleaning Enable the automatic cleaning feature, create and print the cleaning page, and select an option to calibrate the printer immediately. Firmware Upgrade Download and install printer firmware upgrade files. Reset Factory Settings Reset printer settings to factory defaults.
Networking tab Use the Networking tab to configure and secure network settings for the printer when it is connected to an IP-based network. This tab does not display if the printer is connected to other types of networks. Table 8-9 HP Embedded Web Server Networking tab Menu Description TCP/IP Setting Configure TCP/IP settings for IPv4 and IPv6 networks. NOTE: The configuration options available depend on the print server model.
Table 8-9 HP Embedded Web Server Networking tab (continued) Menu Description Announcement Agent Enable or disable the HP Device Announcement Agent, set the configuration server, and configure mutual authentication using certificates. Network Statistics Display network statistics that are collected and stored on the HP Jetdirect print server. Protocol Info View a list of network-configuration settings on the HP Jetdirect print server for each protocol.
Advanced configuration with HP Utility for OS X Use the HP Utility to check printer status or to view or change printer settings from the computer. Use the HP Utility when the printer is connected with a USB cable or is connected to a TCP/IP-based network. Open HP Utility 1. At the computer, open the System Preferences menu, and then click Print & Fax, Print & Scan, or Printers & Scanners. 2. Select the printer in the list. 3. Click the Options & Supplies button. 4. Click the Utility tab. 5.
Item Description Supplies Management Configures how the printer should behave when supplies are nearing the end of their estimated life. Trays Configuration Changes the default tray settings. Output Devices Manages settings for optional output accessories. Duplex Mode Turns on the automatic two-sided printing mode. Economode & Toner Density Configures settings to conserve toner.
Configure IP network settings ● Printer sharing disclaimer ● View or change network settings ● Rename the printer on a network ● Manually configure IPv4 TCP/IP parameters from the control panel ● Manually configure IPv6 TCP/IP parameters from the control panel ● Link speed and duplex settings Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the Web browser displays a There is a problem with this website’s security certificate message when attempting to open the EWS, click Continue to this website (not recommended).
● Network Settings ● Jetdirect Menu ● TCP/IP ● IPV 6 Settings ● Address ● Manual Settings ● Enable 3. Select the On option, and then touch the Save button. 4. To configure the address, touch the Address button and then touch the field to open a keypad. 5. Use the keypad to enter the address, and then touch the OK button. 6. Touch the Save button. Link speed and duplex settings NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.
4. ● 100TX Full: 100 Mbps, full-duplex operation ● 100TX Auto: 100 Mbps, automatic-duplex operation ● 1000T Full: 1000 Mbps, full-duplex operation Touch the Save button. The printer turns off and then on.
Printer security features Introduction The printer includes several security features to restrict who has access to configuration settings, to secure data, and to prevent access to valuable hardware components.
NOTE: Make note of the password and store it in a safe place. Some features on the printer control panel can be secured so that unauthorized people cannot use them. When a feature is secured, the printer prompts you to sign in before you can use it. You can also sign in without waiting for a prompt by selecting Sign In from the printer control panel. Typically, the credentials for signing in to the printer are the same as for signing in to the network.
Energy-conservation settings Introduction ● Optimize speed or energy usage ● Set the sleep timer and configure the printer to use 1 watt or less of power ● Set the sleep schedule Optimize speed or energy usage By default the product stays warm between jobs to optimize speed and print the first page of jobs faster. To conserve energy, set the product to cool between jobs. The product has four incremental settings to optimize for speed or energy usage. 1.
● All events: The printer wakes when it receives any print job (through the USB port, network port, or wireless connection), or when someone presses a button on the control panel, or opens any door or tray. ● Network port: The printer wakes when it receives a print job sent through the network port, or when someone presses a button on the control panel, or opens any door or tray. With this setting, the printer uses 1 watt or less of power while in the Sleep/Auto Off state.
● Time ● Event Days 11. Touch the OK button, and then touch the Save button.
HP Web Jetadmin HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction printers, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
Software and firmware updates HP regularly updates features that are available in the printer firmware. To take advantage of the most current features, update the printer firmware. Download the most recent firmware update file from the Web: Go to www.hp.com/support/colorljM577MFP. Click Drivers & Software.
138 Chapter 8 Manage the printer ENWW
9 Solve problems ● Customer support ● Control panel help system ● Reset factory settings ● A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ● Printer does not pick up paper or misfeeds ● Clear paper jams ● Improve print quality ● Improve copy image quality ● Improve scan image quality ● Improve fax image quality ● Solve wired network problems ● Solve fax problems For more information: The following information is correct at the time of p
Customer support Get telephone support for your country/region Have the printer name, serial number, date of purchase, and problem description ready Country/region phone numbers are on the flyer that was in the box with the printer or at www.hp.com/support/. Get 24-hour Internet support, and download software utilities and drivers www.hp.com/support/colorljM577MFP Order additional HP service or maintenance agreements www.hp.com/go/carepack Register the printer www.register.hp.
Control panel help system The printer has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. Some Help screens include animations that show specific procedures, such as clearing paper jams.
Reset factory settings Introduction Use one of the following methods to restore the printer to the original settings from the factory. NOTE: Resetting factory settings sets most of the printer settings to their factory defaults. However, some settings are not changed, such as language, date, time, and some network configuration settings. Method one: Reset factory settings from the printer control panel 1. From the Home screen on the printer control panel, scroll to and touch the Administration button. 2.
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now. Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner cartridge life remaining may vary.
Order supplies Order supplies and paper www.hp.com/go/suresupply Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter the printer IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies.
Printer does not pick up paper or misfeeds Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these.
5. Verify that the humidity in the room is within specifications for this printer and that paper is being stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry. In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray. Figure 9-5 Technique for flexing the paper stack 1 2 2.
5. Make sure the tray is not overfilled by checking the stack-height markings inside the tray. If it is overfilled, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray. The following images show examples of the stack-height markings in the trays for various printers. Most HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near the stack-height marks.
6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these.
The document feeder jams, skews, or picks up multiple sheets of paper NOTE: This information applies to MFP printers only. ENWW ● The original might have something on it, such as staples or self-adhesive notes, that must be removed. ● Check that all rollers are in place and that the roller-access cover inside the document feeder is closed. ● Make sure that the top document-feeder cover is closed. ● The pages might not be placed correctly.
Clean the pickup rollers and separation pad in the document feeder Follow these steps if the document feeder does not pick up pages correctly or produces skewed output. 1. Lift the document-feeder latch. 2. Open the document-feeder cover.
3. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with warm water. 4. Close the document-feeder cover. NOTE: Verify that the latch on the top of the document-feeder cover is completely closed. If the problem persists, check the document feeder separation pad and rollers for damage or wear, and replace them if necessary. NOTE: New rollers have a rough surface. As rollers wear, they become smooth.
Clear paper jams Introduction The following information includes instructions for clearing paper jams from the printer.
Jam locations 1 7 2 3 6 5 ENWW 4 1 Document feeder 2 Right door and fuser area 3 Tray 1 4 Lower-right door 5 Optional 550-sheet trays 6 Tray 2 7 Output bin Clear paper jams 155
Auto-navigation for clearing jams The auto-navigation feature assists in clearing jams by providing step-by-step instructions on the control panel. When you complete a step, the printer displays instructions for the next step until you have completed all steps in the procedure. Experiencing frequent or recurring paper jams? To reduce the number of paper jams, try these solutions. 1. Use only paper that meets HP specifications for this printer. 2. Use paper that is not wrinkled, folded, or damaged.
Clear paper jams in the document feeder The following information describes how to clear paper jams in the document feeder. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Lift the latch to release the document-feeder cover. 2. Open the document-feeder cover. 3. Remove any jammed paper.
4. Lift the document-feeder input tray. 5. Remove any jammed paper.
6. Lower the document-feeder input tray. 7. Close the document-feeder cover. NOTE: Verify that the latch on the top of the document-feeder cover is completely closed. NOTE: To avoid jams, make sure the guides in the document-feeder input tray are adjusted against the document, without bending the document. To copy narrow documents, use the flatbed scanner. Remove all staples and paper clips from original documents.
Clear paper jams in Tray 1 Use the following procedure to check for paper in all possible jam locations related to Tray 1. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. If most of the sheet of paper is visible in the tray, slowly pull the jammed paper out of the printer. Make sure that the entire sheet is removed. If it tears, continue with the following steps to find the remnants.
4. If jammed paper is present, gently pull it out. 5. Close the right door.
Clear paper jams in Tray 2 Use the following procedure to check for paper in all possible jam locations related to Tray 2. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Lift the latch on the right door to release it. 2. Open the right door. 3. Gently pull out any jammed paper from the pick up area.
4. Close the transfer assembly. 5. Push down on the green levers to release the jam-access cover. 6. Gently pull out any jammed paper. If the paper tears, make sure to remove all remnants.
7. Close the jam-access cover, and then lower the transfer assembly. 8. Pull the tray completely out of the printer by pulling and lifting it up slightly. 9. Remove any jammed or damaged sheets of paper. Verify that the tray is not overfilled and that the paper guides are adjusted correctly.
10. Remove any paper from the feed rollers inside the printer. First pull the paper to the left to release it, and then pull it forward to remove it. 11. Reinsert and close the tray. 12. Close the right door.
Clear paper jams in the optional 550-sheet trays Use the following procedure to check for paper in all possible jam locations related to the optional 550-sheet paper feeders. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Open the lower-right door. 2. Gently pull out any jammed paper. 3. Pull the tray completely out of the printer by pulling and lifting it up slightly.
4. Remove any jammed or damaged sheets of paper. Verify that the tray is not overfilled and that the paper guides are adjusted correctly. 5. Remove any paper from the feed rollers inside the printer. First pull the paper to the left to release it, and then pull it forward to remove it. 6. Close the lower-right door.
7. Reinsert and close the tray. 8. Open the right door. 9. Gently pull out any jammed paper from the pick up area.
10. Close the transfer assembly. 11. Push down on the green levers to release the jam-access cover. 12. Gently pull out any jammed paper. If the paper tears, make sure to remove all remnants.
13. Close the jam-access cover, and then lower the transfer assembly. 14. Close the right door.
Clear paper jams in the right door and the fuser area Use the following procedure to check for paper in all possible jam locations inside the right door. When a jam occurs, the control panel displays an animation that assists in clearing the jam. CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it. 1. Lift the latch on the right door to release it. 2. Open the right door.
3. Gently pull out any jammed paper from the pick up area. 4. Close the transfer assembly. 5. Push down on the green levers to release the jam-access cover.
6. Gently pull out any jammed paper. If the paper tears, make sure to remove all remnants. 7. Close the jam-access cover, and then lower the transfer assembly. 8. If paper is visible entering the bottom of the fuser, gently pull downward to remove it. CAUTION: Do not touch the foam on the transfer roller. Contaminants can affect print quality.
9. If paper is jammed as it enters the output bin, gently pull the paper out to remove it. 10. Paper could be jammed inside the fuser where it would not be visible. Grasp the fuser handles, lift up slightly, and then pull straight out to remove the fuser. CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it. 11. Open the jam-access door. If paper is jammed inside the fuser, gently pull it straight up to remove it.
12. Close the jam-access door, and push the fuser completely into the printer until it clicks into place. 13. Check for jammed paper in the duplex path inside the right door, and remove any jammed paper. 14. Close the right door.
Clear paper jams in the output bin Use the following procedure to clear jams in the output bin. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. If paper is visible in the output bin, grasp the leading edge and remove it.
Improve print quality Introduction ● Print from a different software program ● Check the paper-type setting for the print job ● Check toner-cartridge status ● Clean the printer ● Visually inspect the toner cartridge ● Check paper and the printing environment ● Adjust color settings (Windows) ● Print and interpret the print quality page ● Calibrate the printer to align the colors ● Try a different print driver If the printer is having print-quality problems, try the following solutions in
Check the paper type setting (OS X) 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the printer. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Finishing menu. 4. Select a type from the Media Type drop-down list. 5. Click the Print button.
1. Press the Home button on the printer control panel. 2. Select Device Maintenance. 3. Select Calibration/Cleaning, and then select Cleaning Page to print the page. A Cleaning message displays on the printer control panel. The cleaning process takes a few minutes to complete. Do not turn the printer off until the cleaning process has finished. When it is finished, discard the printed page.
3. Clean the scanner glass, the document feeder strips, and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer.
● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet printers. ● Use paper that is not too rough. Using smoother paper generally results in better print quality. Step two: Check the environment The environment can directly affect print quality and is a common cause for print-quality or paper-feeding issues. Try the following solutions: ● Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.
3. Click the Color tab. 4. Select the HP EasyColor check box to clear it. 5. Select a color theme from the Color Themes drop-down list. 6. ● Default (sRGB): This theme sets the printer to print RGB data in raw device mode. When using this theme, manage color in the software program or in the operating system for correct rendering. ● Vivid (sRGB): The printer increases the color saturation in the midtones. Use this theme when printing business graphics.
1. From the Home screen on the printer control panel, scroll to and touch the Administration button. 2. Open the following menus: 3. ● Troubleshooting ● Print Quality Pages ● Print PQ Troubleshooting Pages Touch the Print button to print the page. Follow the instructions on the print-quality troubleshooting procedure page. Calibrate the printer to align the colors Calibration is a printer function that optimizes print quality.
HP UPD PS driver HP UPD PCL 5 HP UPD PCL 6 184 Chapter 9 Solve problems ● Recommended for printing with Adobe® software programs or with other highly graphics-intensive software programs ● Provides support for printing from postscript emulation needs, or for postscript flash font support ● Recommended for general office printing in Windows environments ● Compatible with previous PCL versions and older HP LaserJet printers ● The best choice for printing from third-party or custom software progra
Improve copy image quality If the printer is having copy quality problems, try the following solutions in the order presented to resolve the issue.
2. Open the scanner lid. 3. Clean the scanner glass, the document feeder strips, and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer.
3. Touch the Next button to start the calibration process. Follow the on-screen prompts. 4. Wait while the printer calibrates, and then try copying again. Check the paper settings Follow these steps if copied pages have smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or areas where toner has dropped out. Check the paper size and type configuration 1. From the Home screen on the printer control panel, scroll to and touch the Trays button. 2.
3. Adjust the sliders to set the levels, and then touch the OK button. 4. Touch the Start button. NOTE: These settings are temporary. After you have finished the job, the printer returns to the default settings. Optimize copy quality for text or pictures Optimize the copy job for the type of image being copied: text, graphics, or photos. 1. From the Home screen on the printer control panel, select Copy. 2. Touch the More Options button, and then touch the Optimize Text/Picture button. 3.
1. Lift the document-feeder latch. 2. Open the document-feeder cover.
3. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with warm water. 4. Close the document-feeder cover. NOTE: Verify that the latch on the top of the document-feeder cover is completely closed. If the problem persists, check the document feeder separation pad and rollers for damage or wear, and replace them if necessary. NOTE: New rollers have a rough surface. As rollers wear, they become smooth.
Improve scan image quality ● Check the scanner glass for dirt and smudges ● Check the resolution settings ● Check the color settings ● Check the image-adjustment settings ● Optimize scan quality for text or pictures ● Check the output-quality settings ● Clean the pickup rollers and separation pad in the document feeder Try these few simple steps first: ● Use the flatbed scanner rather than the document feeder. ● Use high-quality originals.
2. Open the scanner lid. 3. Clean the scanner glass, the document feeder strips, and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer.
6. Select one of the predefined options. Touch the Save button. 7. Touch the Start button. Check the color settings Follow these steps to adjust the color setting: 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the Scan/Digital Send Settings menu. 3. Select the category of scan and send settings that you want to configure. 4. Open the Default Job Options menu. 5. Touch the Color/Black button. 6.
Optimize scan quality for text or pictures Optimize the scan job for the type of image being scanned: text, graphics, or photos. 1. From the Home screen on the printer control panel, touch one of the buttons for the scan/send features: ● Save to Network Folder ● Save to Device Memory ● Save to USB ● Scan to SharePoint® 2. Touch the More Options button, and then touch the Optimize Text/Picture button. 3.
1. Lift the document-feeder latch. 2. Open the document-feeder cover.
3. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with warm water. 4. Close the document-feeder cover. NOTE: Verify that the latch on the top of the document-feeder cover is completely closed. If the problem persists, check the document feeder separation pad and rollers for damage or wear, and replace them if necessary. NOTE: New rollers have a rough surface. As rollers wear, they become smooth.
Improve fax image quality If the printer is having fax quality problems, try the following solutions in the order presented to resolve the issue.
2. Open the scanner lid. 3. Clean the scanner glass, the document feeder strips, and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer.
3. Touch the Resolution button. 4. Select one of the predefined options. Touch the Save button. 5. Touch the Start button. Check the image-adjustment settings Adjust these additional settings to improve send-fax quality: ● Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text appear crisper, but decreasing it could make photos appear smoother. ● Darkness: Increase or decrease the amount of white and black used in colors in scanned images.
NOTE: These settings are temporary. After you have finished the job, the printer returns to the default settings. Check the error-correction settings The Error Correction Mode setting might be disabled, which can reduce image quality. Follow these steps to re-enable the setting. 1. From the Home screen on the printer control panel, scroll to and touch the Administration button. 2. Open the following menus: 3.
1. Lift the document-feeder latch. 2. Open the document-feeder cover.
3. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with warm water. 4. Close the document-feeder cover. NOTE: Verify that the latch on the top of the document-feeder cover is completely closed. If the problem persists, check the document feeder separation pad and rollers for damage or wear, and replace them if necessary. NOTE: New rollers have a rough surface. As rollers wear, they become smooth.
ENWW ● Make sure the original document is on white (not colored) paper. ● Increase the fax resolution, quality level, or contrast settings. ● If possible, send the fax from a computer software program.
Solve wired network problems Introduction Check the following items to verify that the printer is communicating with the network. Before beginning, print a configuration page from the printer control panel and locate the printer IP address that is listed on this page.
2. ● For Windows, click Start, click Run, type cmd, and then press Enter. ● For OS X, go to Applications, then Utilities, and open Terminal. b. Type ping followed by the IP address for your printer. c. If the window displays round-trip times, the network is working. If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the printer, and the computer are all configured for the same network.
Solve fax problems ● Checklist for solving fax problems ● General fax problems Checklist for solving fax problems Use the following checklist to help identify the cause of any fax-related problems you encounter: ● Are you using the fax cable supplied with the fax accessory? This fax accessory has been tested with the supplied fax cable to meet RJ11 and functional specifications. Do not substitute another fax cable; the analog-fax accessory requires an analog-fax cable.
Does your phone line have a call-waiting feature? If the fax telephone line has an activated call-waiting feature, a call-waiting notice can interrupt a fax call in progress, which causes a communication error. Ensure that a call-waiting feature is not active on the fax telephone line. Check fax accessory status If the analog-fax accessory does not appear to be functioning, print a Configuration Page report to check the status. 1. From the Home screen, scroll to and touch the Administration button. 2.
General fax problems The following are some common fax problems. The fax failed to send JBIG is enabled, and the receiving fax machine does not have JBIG capability. Turn off the JBIG setting. An Out of Memory status message displays on the printer control panel The printer storage disk is full. Delete some stored jobs from the disk. From the Home screen on the printer control panel, touch the Retrieve from Device Memory button. Open the list of stored jobs or stored faxes.
To print a one page fax on one page, set the overlay header to overlay mode, or adjust the fit-to-page setting. A document stops in the document feeder in the middle of faxing A jam is in the document feeder. Clear the jam, and send the fax again. The volume for sounds coming from the fax accessory is too high or too low The volume setting needs to be adjusted. Adjust the volume in the Fax Send Settings menu and the Fax Receive Settings menu.
210 Chapter 9 Solve problems ENWW
Index Symbols/Numerics 550-sheet paper trays part numbers 32 550-sheet trays jams 166 A accessories ordering 32 part numbers 32 acoustic specifications 15 AirPrint 61 alternative letterhead mode Android devices printing from 61 21, 25 B bin, output locating 2 Bonjour identifying 116 browser requirements HP embedded Web Server C calibrate colors 183 scanner 186 cartridge replacing 36 cartridges order numbers 36 cleaning glass 179, 185, 191, 197 paper path 178 rollers 152, 188, 194, 200 color options chang
fax settings HP Embedded Web Server required 108 feeding problems 208 file upload, Mac 125 firmware update, Mac 125 folders sending to 104 folders, network problem-solve 93 fonts upload, Mac 125 formatter locating 3 fuser jams 171 121 G gateway, setting default 128 general configuration HP Embedded Web Server 118 glass, cleaning 179, 185, 191, 197 H hard disks encrypted 132 hard drive part number 32 Help button locating 5 help, control panel 141 Hi-Speed USB 2.
network duplex settings, changing 129 Network Folder, scan to 104 network folders problem-solve 93 network link speed settings, changing 129 network settings HP Embedded Web Server 123 networks default gateway 128 HP Web Jetadmin 136 IPv4 address 128 IPv6 address 128 subnet mask 128 supported 7 NFC accessory part number 32 NFC printing 62 not configured 109 number of copies, changing 68 O on/off button locating 2 online help, control panel 141 online support 140 operating systems, supported 10 optimize copy
security encrypted hard disk 132 send to network folders problem-solve 93 sending to email sending documents 103 serial number locating 3 settings required 109 restore factory 142 Sign In button locating 5 Sign Out button locating 5 Sleep button locating 5 sleep mode 133 small margins 188 software HP Utility 125 special paper printing (Windows) 51 specifications electrical and acoustic 15 speed, optimizing 133 stand part number 32 stapler troubleshooting 29 using 29 staples replacing 44 status HP Utility, M
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