Leaflet

What’s included

Warranty and support

Services

For more information

The HP OpenView Storage Data Protector starter pack includes the LTU (license to use), media and manuals.

The LTU in the starter pack is for a management system; unlimited number of backup clients (agents) on any

platform; one backup drive license (directly attached to a system, used in a SAN, NAS or used for server-less

backup); built-in media management; library sharing between multiple systems and/or management systems;

cluster support; SAN support (with Cell Manager HP-UX, Solaris); disaster recovery alternatives; service-driven

management through integrations into HP OpenView; sophisticated reporting (in Data Protector GUI and via web);

and libraries with up to 60 slots (including robotic control – for control of tape drives and tape library systems).

HP warrants only that the software media will be free of physical defects for a period of ninety (90) days from

delivery. Customer Care Standard (5 x 8 unlimited telephone support, timely product upgrades, direct access to

eCare. The first year of customer support is included with each OpenView software product.)

Customers can extend their telephone coverage hours to 24 x 7 by purchasing Customer Support 24 x 7.

These products include unlimited telephone support during coverage hours (Standard 8 x 5 or Extended 24 x 7),

software update service and access to eCare. For customers with support contracts, eCare is available also for

submitting cases (calls) as well as phone-in assistance. Software Update Service proactively sends all major and

minor software updates to the customer contact registered with the product.

Customers wanting a more personalized or mission-critical offering can also order the following premier services:

HP OpenView Advantage Service Proactive 24: Proactive support for software management servers. Provides

technical account advocate to proactively maintain customers’ software management server(s). Benefits: Proactively

prevents problems and reduces risks of unplanned downtime. Minimizes customers’ support overhead. Designed

for enterprise customers whose business is IT-dependent or who require proactive support to ensure stability and

availability of software management servers.

HP OpenView Premier and Critical Premier Service: Personalized service for software management environments.

Provides named software engineer to partner with customer to manage their environments in the most cost-effective

and efficient way. All of CCA benefits, plus: Named contact for reactive and proactive support activities. Trusted

relationships, personalized knowledge, and attention to customer needs. Maximizes customers’ ROI in HP

management software. Reduces risks of IT crisis. Minimizes customers’ support and operational overhead.

Designed for enterprise customers with business-critical IT (extreme IT dependency) needs or who require personalized

support relationship to operate, manage and evolve complex, business critical software environments.

For more information, please visit www.hp.com/hps/storage

For more information on HP OpenView Storage Data Protector, contact any of our worldwide sales offices or visit

our website at www.hp.com/go/dataprotector

HP OpenView Storage Data Protector software

5982-9285EEE. November 2004

www.hp.com/go/dataprotector

without notice. The only warranties for HP products and services are set forth in the express warranty statements

accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft and Windows are U.S.

registered trademarks of Microsoft Corporation. Intel is a registered trademark of Intel Corporation or its subsidiaries in

the United States or other countries. UNIX is a registered trademark of The Open Group. Linux is a U.S. registered

trademark of Linus Torvalds.