User Manual

Performing a system recovery ............................................................................................................ 91
Using the Windows recovery tools ..................................................................................... 91
Using f11 recovery tools .................................................................................................... 92
Using Windows 8 operating system media (purchased separately) .................................. 92
Using Windows Refresh for quick and easy recovery ....................................................... 93
Remove everything and reinstall Windows ........................................................................ 93
Using HP Software Setup .................................................................................................. 94
12 Computer Setup (BIOS) and Advanced System Diagnostics ................................................................. 95
Using Computer Setup ....................................................................................................................... 95
Starting Computer Setup ................................................................................................... 95
Navigating and selecting in Computer Setup ..................................................................... 95
Restoring factory settings in Computer Setup ................................................................... 96
Updating the BIOS ............................................................................................................. 96
Determining the BIOS version ........................................................................... 97
Downloading a BIOS update ............................................................................. 97
Using Advanced System Diagnostics ................................................................................................. 98
13 Support ........................................................................................................................................................ 99
Contacting support ............................................................................................................................. 99
Labels ............................................................................................................................................... 100
14 Specifications ............................................................................................................................................ 101
Input power ....................................................................................................................................... 101
Operating environment ..................................................................................................................... 102
Appendix A Traveling with the computer .................................................................................................... 103
Appendix B Troubleshooting ........................................................................................................................ 105
Troubleshooting resources ............................................................................................................... 105
Resolving issues .............................................................................................................................. 105
The computer is unable to start up .................................................................................. 105
The computer screen is blank .......................................................................................... 106
Software is functioning abnormally .................................................................................. 106
The computer is on but not responding ........................................................................... 106
The computer is unusually warm ..................................................................................... 106
An external device is not working .................................................................................... 107
The wireless network connection is not working .............................................................. 107
The optical disc tray does not open for removal of a CD or DVD .................................... 107
The computer does not detect the optical drive ............................................................... 108
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