User Guide
© Copyright 2014 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Getting information ............................................................................................................................................ 1 2 Setting up your computer .................................................................................................................................. 3 Connecting to the Internet (select models only) ................................................................................... 4 3 Navigating the screen ...........
9 Specifications .................................................................................................................................................. 24 Operating specifications ..................................................................................................................... 24 10 Support information ....................................................................................................................................... 25 How to get help .....................
1 Getting information Tasks ● Set up your computer Instructions Setup Instructions poster – or – See Setting up your computer on page 3. ● Connect to the Internet See Connecting to the Internet (select models only) on page 4. ● Recover factory settings See System Recovery on page 16. ● See how-to videos about using the features of your computer Go to http://www.hp.com/supportvideos (English only).
Tasks Instructions Go to http://www.hp.com/go/contactHP. ● Find ergonomic information Safety & Comfort Guide: From the Start screen, type support, and then select the HP Support Assistant app. Select My computer, and then select User guides. – or – Go to http://www.hp.com/ergo.
2 Setting up your computer WARNING! To reduce the risk of electrical shock or damage to your equipment: ● Place the computer in a location away from water, dust, moisture, and soot. These environmental factors can increase the temperature inside your computer or cause fire or electrocution. ● Do not disable the power cord grounding pin. The grounding pin is an important safety feature. ● Plug the power cord into an AC outlet that is easily accessible at all times.
5. Read the Regulatory, Safety and Environmental Notices. From the Start screen, type support, and then select the HP Support Assistant app. Select My computer, and then select User guides. 6. Read the Safety & Comfort Guide provided with your user guides. It describes proper workstation setup, and proper posture, health, and work habits for computer users. The Safety & Comfort Guide also provides important electrical and mechanical safety information.
3 Navigating the screen You can navigate the computer screen in the following ways: ● Using touch gestures (select models only) ● Using the keyboard and mouse Select computer models have special action keys or hot key functions on the keyboard to perform routine tasks. Using touch gestures You can customize the touch gestures by changing settings, button configurations, click speed, and pointer options.
Icon Description Lists open apps. Snaps open apps. Switches between open apps. Shows the available commands in an open app. Shows or hides the desktop. Opens the Search charm. Opens the Share charm. Opens the Devices charm. Opens the Settings charm. Plays the previous track of an audio CD or the previous section of a DVD or a BD. Begins, pauses, or resumes playback of an audio CD, a DVD, or a BD. Plays the next track of an audio CD or the next section of a DVD or a BD.
Icon Description Increases speaker volume incrementally as long as you hold down the key. Displays options for a selected object. Using Windows shortcut keys Windows provides shortcuts so that you can perform actions quickly. Press the Windows key alone or in combination with a specific key to perform a designated action.
4 Protecting your computer Your computer includes features that help protect the integrity of your system and its data from unauthorized access. Review these features to ensure proper use. Computer security features Computer risk Computer feature Unauthorized use of the computer or user account User password A password is a group of characters that you choose. These characters must be entered to authorize access to your computer information.
5 Troubleshooting If you have problems using any peripheral devices such as a monitor, or a printer, with your computer, for more extensive troubleshooting refer to the documentation provided by the product manufacturer. The following tables present some issues you might encounter while installing, starting up, or using your computer and suggest possible solutions. For more information or for additional troubleshooting options, go to http://www.hp.com/go/contactHP, and then search for your computer model.
Power Symptom Possible solution Computer does not turn off when the power button is pressed Press and hold the power button until the computer turns off. Then turn the computer on again. Computer shuts down automatically ● The computer might be in an exceedingly hot environment. Let it cool down. ● Be sure that computer air vents are not blocked. See Cleaning your computer on page 21. NOTE: If your computer has an internal fan, be sure that the internal fan is running.
Symptom Possible solution Cursor does not respond to the arrow keys on the number keypad Press num lock on the keyboard to turn off num lock, so that the arrow keys on the number keypad can be used. Cursor does not respond to mouse movement 1. Press alt+tab to navigate to an open program. 2. Press ctrl+s to save your changes in the selected program (ctrl+s is the keyboard shortcut for the Save command on most—not all—programs). 3. Repeat step 1 and step 2 to save changes in all open programs. 4.
Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard or mouse does not work or is not detected ● Be sure that you are using the wireless keyboard or wireless mouse within range of the receiver, approximately 10 meters (32 feet) for normal use, and within 30 cm (12 inches) during initial setup or for re-synchronization. ● Be sure that the mouse is not in Suspend mode, which occurs after 20 minutes of inactivity. Click the left mouse button to reactivate the mouse.
Speakers and sound Symptom Possible solution Volume is very low or unsatisfactory Be sure that you connected the speakers to the audio-out (black) jack on the back of the computer. (Additional audio jacks are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. Replace the non-powered speakers with powered speakers. No sound is produced 1.
Software troubleshooting Symptom Possible solution To resolve software problems, try these methods: ● Turn the computer off completely, and then turn it on again. ● Update the drivers. See “Updating device drivers,” in the next entry. ● Restore your computer to a configuration that was in use before the software was installed. See "Microsoft System Restore," in this table. ● Reinstall the software program or hardware driver. See “Software program and hardware driver reinstallation,” in this table.
Symptom Possible solution Software program and hardware driver reinstallation If any of your factory-installed software programs or hardware drivers are damaged, you can reinstall them by using HP Recovery Manager (select models only). NOTE: Do not use HP Recovery Manager to reinstall software programs provided on CDs or DVDs included in the computer box. Reinstall these programs directly from the CDs or DVDs. Before you uninstall a program, be sure that you have a way to reinstall it.
6 System Recovery System Recovery completely erases and reformats the hard drive, deleting all data files you have created, and then reinstalls the operating system, programs, and drivers that were installed at the factory. Therefore, you must manually reinstall any software that was installed after the computer left the factory. NOTE: Always use the System Restore procedure before you use the System Recovery program. See “Microsoft System Restore,” under Software troubleshooting on page 14.
4. From the Start screen, type recovery, and then select HP Recovery Manager. If prompted, click Yes to allow the program to continue. 5. Select Windows Recovery Environment. 6. Follow the on-screen instructions. NOTE: If your system does not detect a recovery partition, it prompts you to insert recovery media. Insert the disc or USB flash drive, select Yes, and then click Next to restart the computer and run HP Recovery Manager from the recovery disc or USB flash drive.
5. Press the power button to turn on the computer. If you are using a recovery DVD, the computer automatically runs HP Recovery Manager from the disc. Skip to step 7. 6. If you are running System Recovery from a USB flash drive, press esc as the computer is powering on to bring up the boot menu. Use the arrow keys to select the USB device, and then press enter to start from that device. 7.
3. Select Recovery Media Creation, select Create recovery media using blank DVD(s), and then select Next. 4. Follow the on-screen instructions. Label each disc as you make it (for example, Recovery 1, Recovery 2). To create a recovery USB flash drive: 1. Close all open programs. 2. Connect the USB flash drive to a USB port on the computer. 3. From the Start screen, type recovery, and then select HP Recovery Manager. If prompted, click Yes to allow the program to continue. 4.
7 Maintenance It is important that you perform simple maintenance of your computer to be sure that it works at peak performance. Schedules and tasks Follow these instructions at the recommended intervals for proper maintenance. Weekly Software cleanup Use Disk Cleanup or safe third-party cleaning tools to remove junk files and temporary files that accumulate and slow down your system. Also, check for programs you no longer need and uninstall them. To run Disk Cleanup: Defragmenting and optimizing 1.
Cleaning your computer Use the following products to safely clean your computer: ● Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example, disposable wipes, which come in a variety of brands) ● Alcohol-free glass-cleaning fluid ● Water with mild soap solution ● Dry microfiber cleaning cloth or a chamois (static-free cloth without oil) ● Static-free cloth wipes CAUTION: Avoid strong cleaning solvents that can permanently damage your computer.
Cleaning the keyboard or mouse WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard surface. CAUTION: keys.
8 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. To start HP PC Hardware Diagnostics UEFI: 1. Turn on or restart the computer, quickly press esc, and then press f2.
9 Specifications Operating specifications NOTE: To determine the exact electrical ratings of your computer, refer to the computer ratings label, located on the outside of the computer. 24 Factor Metric U.S.
10 Support information How to get help HP support can help you get the most from your computer. You will find what you need with tools located on your computer and with information available on the Web, by phone, or through your local retailer.
Customer support for repairs If your computer needs to be repaired, or to have parts replaced, you have two choices: ● You can easily replace many of your computer parts that are considered consumer replaceable. This is the fastest method of repair, because many times we can send the part directly to your home or business in a few days. (This option may not be available in all countries or regions.) ● If a repair is necessary, HP support will make arrangements to repair your computer.
Index A action keys 5 C caring for your computer 21 cleaning your computer 21 computer security features 8 troubleshooting 9 F fn key 5 T troubleshooting computer does not start 9 display (monitor) 10 Internet access 13 keyboard and mouse (wireless) 12 keyboard and mouse (with cable) 10 power 10 software 14 speakers and sound 13 H Help and Support 1, 25 hot keys 5 HP PC Hardware Diagnostics (UEFI) downloading 23 using 23 I internet, connecting 4 M maintenance, schedules and tasks 20 O operating specificat