HP ProLiant BL685c G6 Server Blade Maintenance and Service Guide Part Number 508504-001 April 2009 (First Edition)
© Copyright 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.
Contents Customer self repair ...................................................................................................................... 5 Parts only warranty service ......................................................................................................................... 5 Illustrated parts catalog ............................................................................................................... 16 Server blade components ..........................................
HP Insight Remote Support software ........................................................................................................... 54 USB support and functionality ................................................................................................................... 55 USB support.................................................................................................................................. 55 Internal USB functionality .............................................
Customer self repair HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: • Mandatory—Parts for which customer self repair is mandatory.
• Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. • Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au client d'effectuer lui-même la réparation.
NOTA: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti. In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente.
anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSRErsatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil an HP zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen.
Centro de asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales para la sustitución de componentes CSR, HP especificará si los componentes defectuosos deberán devolverse a HP. En aquellos casos en los que sea necesario devolver algún componente a HP, deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje de envío.
periode, gewoonlijk vijf (5) werkdagen, retourneren aan HP. Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier/transportonderneming hiervoor wordt gebruikt.
Serviço de garantia apenas para peças A garantia limitada da HP pode incluir um serviço de garantia apenas para peças. Segundo os termos do serviço de garantia apenas para peças, a HP fornece as peças de reposição sem cobrar nenhuma taxa. No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
Customer self repair 12
Customer self repair 13
Customer self repair 14
Customer self repair 15
Illustrated parts catalog Server blade components Item Description Spare part number Customer self repair (on page 5) 1 Access panel 532159-001 Mandatory1 2 Heatsink — — a) Processor 1 and 2 511658-001 Optional2 b) Processor 3 and 4* 511659-001 Optional2 Processor — — a) 2.9-GHz AMD Opteron™ Model 8389** 534242-001 Optional2 b) 2.
Item Description Spare part number Customer self repair (on page 5) c) 4-GB, PC2-6400, RoHS* 501158-001 Mandatory1 d) 4-GB, PC2-6400, LP* 504589-001 Mandatory1 e) 8-GB, PC2-5300* 432671-001 Mandatory1 Hard drives — — a) 300-GB, 6G, SAS, SFF, 10,000-rpm, dual-port* 507284-001 Mandatory1 b) 300-GB, 3G, SAS, SFF, 10,000-rpm, dual-port* 493083-001 Mandatory1 c) 146-GB, 6G, SAS, SFF, 10,000-rpm, dual-port* 507283-001 Mandatory1 d) 146-GB, 3G, SAS, SFF, 10,000-rpm, dual-port* 418399-001
Item Description Spare part number Customer self repair (on page 5) d) HP NC364m Quad Port 1GbE BL-c Adapter 448066-001 Mandatory1 e) HP NC382m Dual Port 1GbE Multifunction BL-c Adapter 462748-001 Mandatory1 f) HP NC512m Dual Port 10GbE Multifunction BL-c Adapter 448515-001 Mandatory1 g) HP NC532m Dual Port Flex-10 10GbE Multifunction BL-c Adapter 446308-001 Mandatory1 h) QLogic QMH4062 1GbE iSCSI Adapter for HP BladeSystem c-Class 488081-001 Mandatory1 Infiniband mezzanine card options*
No—Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty, HP requires that an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog. 3 Mandatory: Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto. 3 No: Nenhuma—Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça.
Removal and replacement procedures Required tools You need the following items for some procedures: • T-15 Torx screwdriver (provided inside the access panel) • HP Insight Diagnostics software ("HP Insight Diagnostics" on page 53) Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts.
CAUTION: When performing non-hot-plug operations, you must power down the server blade and/or the system. However, it may be necessary to leave the server blade powered up when performing other operations, such as hot-plug installations or troubleshooting. Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions. This symbol indicates the presence of hazardous energy circuits or electric shock hazards.
Power down the server blade Before powering down the server blade for any upgrade or maintenance procedures, perform a backup of critical server data and programs. Depending on the Onboard Administrator configuration, use one of the following methods to power down the server blade: • Use a virtual power button selection through iLO 2. This method initiates a controlled remote shutdown of applications and the OS before the server blade enter standby mode. • Press and release the Power On/Standby button.
3. Remove the server blade. 4. Place the server blade on a flat, level work surface. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, properly ground the server blade before beginning any installation procedure. Improper grounding can cause ESD. HP Trusted Platform Module The TPM is not a customer-removable part.
CAUTION: To prevent damage to electrical components, properly ground the server blade before beginning any installation procedure. Improper grounding can cause ESD. To replace the component: 1. Place the access panel on top of the server blade. Allow the panel to extend past the rear of the server blade approximately 1 cm (0.25 in). 2. Slide the access panel to the closed position. Hard drive blank Remove the component as indicated. To replace the component, reverse the removal procedure.
3. Remove the hard drive. To replace the component, reverse the removal procedure. Solid state drive WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4. Remove the solid state drive. 5.
To replace the component, reverse the removal procedure. DIMM baffle CAUTION: To avoid damage to the server blade and the enclosure, install all DIMM baffles in the proper location after adding or replacing DIMMs. DIMM baffles that are missing or installed incorrectly can compromise server blade and enclosure cooling. To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4.
6. Remove the DIMM. When replacing DIMMs for processors 3 and 4, it may be helpful to remove the following items: • Hard drives ("Hard drive" on page 25) • SAS controller (on page 29) • Front panel/hard drive cage assembly (on page 33) To replace the component, reverse the removal procedure. Mezzanine card Optional mezzanine cards enable network connectivity and provide Fibre Channel support. For mezzanine card locations, see the system board components (on page 59). To remove the component: 1.
o Mezzanine 1 and 2 o Mezzanine 3 CAUTION: To prevent damage to the server blade, apply pressure over the mezzanine connector when installing the mezzanine card. Do not apply pressure to the edges of the card. To replace the component, reverse the removal procedure. SAS controller To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24).
4. Remove the controller. To replace the component, reverse the removal procedure.
4. Remove the cache module. To replace the component, reverse the removal procedure. Cache module battery pack To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4.
o 5. Mezzanine card controller option Disconnect the battery pack. To replace the component, reverse the removal procedure. Recovering data from the battery-backed write cache If the server fails, use the following procedure to recover data temporarily stored in the BBWC. CAUTION: Before starting this procedure, read the information about protecting against electrostatic discharge ("Preventing electrostatic discharge" on page 21). 1.
o 2. Find a server that has enough empty drive bays to accommodate all the drives from the failed server and that meets all the other requirements for drive and array migration. Power down the failed server ("Power down the server blade" on page 23). If any data is stored in the cache module, a green LED on the module flashes every 2 seconds. CAUTION: Do not detach the cable that connects the battery pack to the cache module. Detaching the cable causes any unsaved data in the cache module to be lost. 3.
Server blade release lever and button To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4. Remove all hard drives ("Hard drive" on page 25). 5. Remove all hard drive blanks ("Hard drive blank" on page 25). 6. Remove the front panel/hard drive cage assembly ("Front panel/hard drive cage assembly" on page 33). 7. Remove the release button. 8.
To replace the component, reverse the removal procedure. Heatsink To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4. To replace heatsink 3 or 4, perform these additional steps: a. Remove all hard drives ("Hard drive" on page 25), if installed. b. Remove the SAS controller ("SAS controller" on page 29), if installed. c. 5.
2. Remove the thermal interface protective cover from the heatsink. CAUTION: Heatsink retaining screws should be tightened in diagonally opposite pairs (in an "X" pattern). IMPORTANT: When installing the heatsink, align the guide pins on the processor retention bracket with the alignment holes in the heatsink. 3. Install the heatsink. 4. Install the front panel/hard drive cage assembly ("Front panel/hard drive cage assembly" on page 33), if removed. 5.
Processor WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent possible server malfunction, do not mix processors of different speeds or cache sizes. Refer to the label on the processor heatsink for a description of the processor. CAUTION: The server blade supports only two- or four-processor configurations. Always populate processor sockets 1 and 2 with processors and heatsinks.
6. Using your fingers, remove the failed processor. To replace the component: CAUTION: The pins on the processor socket are very fragile. Any damage to them may require replacing the system board. CAUTION: Failure to completely open the processor locking lever prevents the processor from seating during installation, leading to hardware damage. IMPORTANT: Be sure the processor remains inside the processor installation tool.
1. If the processor has separated from the installation tool, carefully re-insert the processor in the tool. 2. Align the processor installation tool with the socket and install the processor. CAUTION: The processor is designed to fit one way into the socket. Use the alignment guides on the processor and socket to properly align the processor with the socket.
3. Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool. 4. Close the processor retaining bracket and the processor retaining latch. 5. Clean the old thermal grease from the heatsink with the alcohol swab. Allow the alcohol to evaporate before continuing. 6. Apply all the grease to the top of the processor in one of the following patterns to ensure even distribution.
7. Remove the thermal interface protective cover from the heatsink. CAUTION: Heatsink retaining screws should be tightened in diagonally opposite pairs (in an "X" pattern). IMPORTANT: When installing the heatsink, align the guide pins on the processor retention bracket with the alignment holes in the heatsink.
8. Install the heatsink. 9. Install the front panel/hard drive cage assembly ("Front panel/hard drive cage assembly" on page 33), if removed. 10. Install the SAS controller ("SAS controller" on page 29), if removed. 11. Install the hard drives ("Hard drive" on page 25), if removed. 12. Install the access panel ("Access panel" on page 24). 13. Install the server blade ("Remove the server blade" on page 23).
5. Remove the battery. IMPORTANT: Replacing the system board battery resets the system ROM to its default configuration. After replacing the battery, reconfigure the system through RBSU. To replace the component, reverse the removal procedure. System board To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4. Remove all hard drive blanks ("Hard drive blank" on page 25). 5.
13. Open the processor retaining latch and the processor socket retaining bracket. 14. Using your fingers, remove the processor from the failed system board. CAUTION: To avoid damage to the system board: • Do not touch the processor socket contacts. • Always install the processor socket cover after removing the processor from the socket. • Do not tilt or slide the processor when lowering the processor into the socket. CAUTION: To avoid damage to the processor: • Handle the processor only by the edges.
o Near mezzanine card connector o Near SD card slot Removal and replacement procedures 45
16. Remove the failed system board. To replace the system board: 1. Install the spare system board. 2.
a. Remove the processor socket protective cover. b. Open the processor retaining latch and the processor socket retaining bracket. 3. Install the processor socket cover onto the processor socket of the failed system board. 4. Install the processor on the spare system board. CAUTION: The processor is designed to fit one way into the socket. Use the alignment guides on the processor and socket to properly align the processor with the socket. Refer to the server blade hood label for specific instructions.
5. Close the processor retaining latch and the processor socket retaining bracket. 6. Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab. Allow the alcohol to evaporate before continuing. 7. Apply all the grease to the top of the processor in one of the following patterns to ensure even distribution. CAUTION: The heatsink thermal interface media is not reusable and must be replaced if the heatsink is removed from the processor after it has been installed.
IMPORTANT: Heatsinks for processors 1 and 2 are not interchangeable with the heatsinks for processors 3 and 4. 8. Install the heatsink. IMPORTANT: Install all components with the same configuration that was used on the failed system board. 9. Install the BBWC battery holders. 10. Install all components removed from the failed system board. 11. Install the front panel/hard drive cage assembly. 12. Install all hard drives and hard drive blanks. 13.
Cabling SSD cable routing Using the HP c-Class Blade SUV Cable The HP c-Class Blade SUV Cable enables the user to perform server blade administration, configuration, and diagnostic procedures by connecting video and USB devices directly to the server blade. For SUV cable connectors, see "HP c-Class Blade SUV Cable (on page 64).
Accessing a server blade with local KVM CAUTION: Before disconnecting the SUV cable from the connector, always squeeze the release buttons on the sides of the connector. Failure to do so can result in damage to the equipment. NOTE: For this configuration, a USB hub is not necessary. To connect additional devices, use a USB hub. 1. Connect the SUV cable to the server blade. 2. Connect the video connector to a monitor. 3. Connect a USB mouse to one USB connector. 4.
4. Connect the following to the USB hub: o USB CD/DVD-ROM drive o USB keyboard o USB mouse o USB diskette drive NOTE: Use a USB hub when connecting a USB diskette drive and/or USB CD-ROM drive to the server blade. The USB hub provides additional connections.
Diagnostic tools Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, error message interpretation, issue resolution, and software maintenance on ProLiant servers and server blades. This guide includes problemspecific flowcharts to help you navigate complex troubleshooting processes. To view the guide, select a language: • English (http://www.hp.
You can view recorded events in the IML in several ways, including the following: • From within HP SIM • From within operating system-specific IML viewers: o For NetWare: IML Viewer o For Windows®: IML Viewer o For Linux: IML Viewer Application • From within the iLO 2 user interface • From within HP Insight Diagnostics (on page 53) • From within the Onboard Administrator GUI For more information, see the HP BladeSystem Onboard Administrator User Guide on the HP website (http://www.hp.
agreements. Download from the HP website (http://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=ISDVD). Both HP Insight Remote Support solutions are available at no additional cost to customers with a valid warranty on HP technology, an HP Care Pack Service or HP contractual support agreement. For more information, visit the HP website (http://www.hp.com/go/insightremotesupport) USB support and functionality USB support HP provides both standard USB support and legacy USB support.
Component identification Front panel components Item Description 1 Serial label pull tab 2 HP c-Class Blade SUV Cable connector* 3 Power On/Standby button and LED 4 Server blade release button 5 Server blade release lever 6 Hard drive bay 2 7 Hard drive bay 1 * The SUV connector and the HP c-Class Blade SUV Cable are for some server blade configuration and diagnostic procedures.
Item Description Status 2 Health LED Green = Normal operation Amber flashing = Degraded condition Red flashing = Critical condition 3 Flex 1 LED Green = Network linked Green flashing = Network activity Off = No link or activity 4 Flex 2 LED Green = Network linked Green flashing = Network activity Off = No link or activity 5 Flex 3 LED Green = Network linked Green flashing = Network activity Off = No link or activity 6 Flex 4 LED Green = Network linked Green flashing = Network activity Off =
Item Description 1 Fault/UID LED (amber/blue) 2 Online LED (green) SAS and SATA hard drive LED combinations NOTE: Predictive failure alerts can occur only when the hard drive is connected to a Smart Array controller. Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation On, off, or flashing Alternating amber and blue The drive has failed, or a predictive failure alert has been received for this drive; it also has been selected by a management application.
System board components Item Description 1 Processor 4 DIMM slots 2 Processor socket 4 3 Processor socket 2 (populated) 4 System maintenance switch 5 Processor 2 DIMM slots 6 Mezzanine connector 1 (Type I mezzanine only) 7 Mezzanine connector 2 (Type I or Type II mezzanine) 8 System board thumbscrews (3) 9 Enclosure connectors (2) 10 SSD data connectors (2) 11 Internal USB connector 12 Mezzanine connector 3 (Type I or Type II mezzanine) 13 SD card slot 14 TPM connector 15 SSD
correspond to the symbols located on the interconnect bays. For more information, see the The symbols HP ProLiant BL685c G6 Server Blade Installation Instructions that ship with the server blade. Mezzanine connector definitions PCIe x8 mezzanine connectors support x16 cards at up to x8 speeds.
• Processor 2 DIMM slots • Processor 3 DIMM slots Component identification 61
• Processor 4 DIMM slots System maintenance switch Position Function Default 1* iLO 2 security override Off 2 Configuration lock Off 3 Reserved Off 4 Reserved Off 5* Password disabled Off 6* Reset configuration Off 7 Reserved Off 8 Reserved Off *To access redundant ROM, set S1, S5, and S6 to ON.
3. Remove the access panel ("Access panel" on page 24). 4. Change position 6 of the system maintenance switch to on. 5. Install the access panel ("Access panel" on page 24). 6. Install the server blade in the enclosure and power up the server blade. 7. Wait for the POST message that prompts you to change the switch setting: Maintenance switch detected in the "On" position. Power off the server and turn switch to the "Off" position. 8. Repeat steps 1 through 3. 9.
HP c-Class Blade SUV Cable Item Connector Description 1 Server blade For connecting to the SUV connector on the server blade front panel 2 Video For connecting a video monitor 3 USB For connecting up to two USB devices 4 Serial For trained personnel to connect a null modem serial cable and perform advanced diagnostic procedures Component identification 64
Specifications Environmental specifications Specification Value Temperature range* Operating 10°C to 35°C (50°F to 95°F) Shipping -40°C to 60°C (-40°F to 140°F) Storage -20°C to 60°C (-4°F to 140°F) Maximum wet bulb temperature 30°C (86°F) Relative humidity (noncondensing)** Operating 10% to 90% Shipping 10% to 90% Storage 10% to 95% * All temperature ratings shown are for sea level. An altitude derating of 1°C per 304.8 m (1.8°F per 1,000 ft) to 3048 m (10,000 ft) is applicable.
Acronyms and abbreviations ADU Array Diagnostics Utility CSR Customer Self Repair ESD electrostatic discharge FC Fibre Channel HBA host bus adapter iLO 2 Integrated Lights-Out 2 IML Integrated Management Log PCI peripheral component interface PCIe peripheral component interconnect express RBSU ROM-Based Setup Utility SAS serial attached SCSI SATA serial ATA Acronyms and abbreviations 66
SFF small form-factor SIM Systems Insight Manager TPM trusted platform module UID unit identification USB universal serial bus Acronyms and abbreviations 67
Index A access panel 24 ADU (Array Diagnostic Utility) 54 air baffle 27 B baffles 27 battery 42 battery pack, removing 31 battery-backed write cache battery pack 31 BBWC (battery-backed write cache) 30, 31 buttons 56 C cables 50 cabling 50 cache battery 31 cache module 30 cache module battery pack 31 cache module, removing 30 cautions 21 component identification 56 components 16, 56 connectors 56, 60 CSR (customer self repair) 5 D data recovery 32 diagnostic tools 53 diagnostics utility 53 DIMM baffles 2
S safety considerations 21 safety information 21 SAS backplane 29 SAS controller 29 SAS drives 25, 58 SAS hard drive LEDs 57, 58 SAS/SATA LED combinations 58 SATA hard drive 58 SATA hard drive LEDs 57, 58 server blade release lever 34 solid state drive 26 spare part numbers 16 specifications 65 specifications, environmental 65 static electricity 21 symbols on equipment 22 system battery 42 system board 43 system board battery 42 system board components 59 system components 16, 21, 56 system configuration se
