HP ProLiant and X86 Servers and Options Global Limited Warranty and Technical Support 392512-047 December 1, 2014
Hardware limited warranty General terms This HP Hardware Limited Warranty gives you, the customer, express limited warranty rights from HP, the manufacturer. In addition, you may also have other legal rights under applicable local law or special written agreement with HP. HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL AND HP EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY.
HP warrants that the HP Hardware Products that you have purchased or leased from HP are free from defects in materials or workmanship under normal use during the Limited Warranty Period. The Limited Warranty Period starts on the date of purchase or lease from HP, or from the date HP completes installation. Your dated sales or delivery receipt, showing the date of purchase or lease of the product, is your proof of the purchase or lease date.
Limitation of liability IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE, HP’S MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE.
Customer responsibilities To enable HP to provide the best possible support and service during the Limited Warranty Period, you will be required to: • Provide true, accurate, and complete information when filing a warranty claim. • Maintain a proper and adequate environment, and use the HP Hardware Product in accordance with the instructions furnished.
Types of hardware warranty service Listed below are the types of warranty services that may be applicable to the HP Hardware Product you have purchased. For more details, refer to the “Limited warranty period” section. Customer self repair HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement.
If HP ultimately determines that an on-site service call is required to repair a defect, the call will be scheduled during standard office hours unless otherwise stated for the HP Hardware Product you purchased. Standard office hours are typically 08:00 to 17:00, Monday through Friday, but may vary with local business practices. If the location of the defective unit is outside the customary service zone (typically 50km), response times may be longer or there may be additional charges.
ProLiant ProLiant ProLiant ProLiant ProLiant DL145 DL145 DL160 DL160 DL160 G1, G2 servers G3 and later servers servers G6, G7, G8 servers G9 servers ProLiant ProLiant ProLiant ProLiant ProLiant DL165 DL165 DL180 DL180 DL180 servers G7 servers servers G6, G7, G8 servers G9 servers 1 year parts only 1 year parts and on-site labor 1 year parts and on-site labor 3 years parts only Year 1: parts and onsite labor Years 2-3: parts only 1 year parts and on-site labor 3 years parts only 1 year parts and on-sit
Warranty Service indicated in this table reflects base level warranty offerings. Enhancements to base warranty may be included with your HP Hardware Product. For current warranty information, contact the nearest HP Sales office. 2 ATA, SATA and MDL SAS hard drives have a maximum warranty period of one (1) year regardless of the warranty period for the system in which they are installed. 3 Response times are based on local standard business days and working hours.
Table 2: ProLiant and X86 server options1 Products Batteries Cables Disk Drive Enclosures Flash Media (USB, SD, MicroSD, SDHC) Hard Disk Drives (ATA, PATA, SATA)* Hard Disk Drives (MDL SAS)* Hard Disk Drives (SCSI, SAS) Host Bus Adapters Memory Modems Modular Cooling Systems (MCS) Network Adapters (NIC) InfiniBand Options (HCAs, Switches and cables Optical Drives Power Protection and Management (UPS, including UPS battery packs) HP DirectFlow 1U Battery Module (Li-Ion) HP DirectFlow 3U Battery Module (VRLA)
Table 4: Software products Products Technical support Response time1 HP branded software 90 days support for initial setup Standard office hours Third-party branded software installed by or 90 days support for initial setup Standard office hours purchased from HP Software delivery media2 90 days replacement of defective media 5 business days 1 Response times are based on local standard business days and working hours.
HP's only warranty obligations with respect to software distributed by HP under the HP brand name are set forth in the applicable end-user license or program license agreement provided with that software. If the removable media on which HP distributes the software proves to be defective in materials or workmanship within ninety (90) days of purchase, your sole remedy shall be to return the removable media to HP for replacement.
− Add-on options − Operating system − Third-party hardware or software − Detailed questions Australia Warranty Policy HEWLETT-PACKARD AUSTRALIA WARRANTY POLICY: YOUR CONSUMER RIGHTS When you buy a good from HP as a consumer, the good comes with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
Colour LaserJet CP1000 Series and model CM1415 HP Pavilion Desktop PC Support & Spare Parts 1300 721 147 If dialling internationally: +61 3 8833 5000 Compaq Presario PC Support & Spare Parts 1300 888 423 If dialling internationally: +61 3 8833 5000 HP MediaSmart Server & HP StorageWorks DataVault 1 800 83 9667 HP Calculators 1 300 551 664 HP WebOS support (Including HP TouchPad and Palm products) 1 800 282 653 For further information on consumer rights visit: http://www.consumerlaw.gov.
