HP * PC professionnels Brio BA410 Business PCs * www.hp.
Table of Contents Setting Up Your HP Brio Connecting Devices to Your HP Brio PC . . . . . . . . . 3 Comfort and Safety Checklist. . . . . . . . . . . . . . . . . 6 Getting Started with Your HP Brio Starting Your HP Brio . . . . . . . . . . . . . . . . . . . . . . 10 Setting Up Windows. . . . . . . . . . . . . . . . . . . . . . . 10 Waking Your HP Brio from a Sleep State . . . . . . . 11 Stopping Your HP Brio . . . . . . . . . . . . . . . . . . . . . 11 Your PC’s Desktop . . . . . . . . . . . . . . . . . .
Hardware Problems . . . . . . . . . . . . . . . . . . . . . . . 23 Software Problems . . . . . . . . . . . . . . . . . . . . . . . 31 My HP Brio Has an Audio (Sound) Problem . . . . . . 33 My HP Brio Detects an Error at Startup . . . . . . . . 35 Frequently Asked Questions . . . . . . . . . . . . . . . . . 41 Need More Help? . . . . . . . . . . . . . . . . . . . . . . . . . 41 HP Hardware Diagnostics (e-DiagTools) . . . . . . . . 42 HP Brio Assist CD-ROM . . . . . . . . . . . . . . . . . . . .
Technical Information HP Setup Program . . . . . . . . . . . . . . . . . . . . . . . . 72 Clearing Your PC’s CMOS (BIOS) Settings . . . . . . 74 Your PC’s BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Technical Characteristics . . . . . . . . . . . . . . . . . . . 77 Regulatory, Warranty and Support Regulatory Information. . . . . . . . . . . . . . . . . . . . . 80 Recycling your PC . . . . . . . . . . . . . . . . . . . . . . . . 85 HP Hardware Warranty . . . . . . . . . . . . . . . . . . . .
Important Safety Information For your safety, never remove the PC’s cover without first removing the power cord and any connection to a telecommunications network. Always replace the cover before switching the PC on again. For your safety, always connect equipment to a grounded electrical wall outlet. Always use a power cord with a properly grounded plug, such as the one provided with the equipment, or one in compliance with your national safety standards.
HP Brio Information Roadmap HP Brio Guide The HP Brio Guide (this manual) will help you: • Set up and begin using your HP Brio PC for the first time • Troubleshoot your PC • Upgrade and replace components in your PC • Find out where to get more information. Your PC’s Online HP Brio Center HP Brio Center - for information on: Using your PC Using Windows Fixing problems with your PC. Refer to “HP Brio Center-Your Desktop Assistant” on page 13 for more information.
Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Status 1 Setting Up Your HP Brio This chapter describes how to set up your HP Brio PC. Unpacking the PC and Monitor....................................................... page 2 Connecting Devices to Your HP Brio PC ......................................... page 3 Comfort and Safety Checklist........................................................
Unpacking the PC and Monitor Unpacking the PC and Monitor Remove the HP Brio and the monitor from their boxes. For a basic configuration, you will find the items shown here. You may also have some optional items not shown here. Your monitor may be different from the one shown here.
Connecting Devices to Your HP Brio PC Connecting Devices to Your HP Brio PC Caution Check that the correct power supply voltage is selected for your country (the voltage is set during manufacturing and should already be correct). Before starting up the PC, connect devices and power cords to the rear of the PC as shown below: The connectors are color-coded for easy matching. Match the colors. The connectors are shaped to go in one way only . Connecting a Mouse, Keyboard, Power Cords and a Monitor.
Connecting Devices to Your HP Brio PC Connecting Other Equipment Two 9-pin Serial Connectors (turquoise) SpeakerHeadphone Socket (lime) 25-pin Parallel Connector (burgundy) To connect a printer to your HP Brio, refer to the manual that came with the printer Socket for CD player or Microphone Two USB other device Socket Connectors (light blue) (pink) (black) USB is supported by Windows 98 and Windows 2000 Internal PCI Modem Connector 10/100BT LAN Connector If your PC has an integrated LAN facility, co
Connecting Devices to Your HP Brio PC Setting the Country for Your Modem You must ensure the country setting for your modem is correct. The country is set to match the country you select when configuring your operating system. In some cases, however, the modem may not correctly identify a corresponding country profile. In such cases, reselection may be required to match your exact location.
Comfort and Safety Checklist Comfort and Safety Checklist Before using your new HP Brio PC, ensure that your working environment is correct. Preparing Your Work Environment When using HP computing equipment, it is important that your work environment contributes to your comfort and productivity: Keyboard Slope Tilt Monitor Swivel Thigh Clearance ≥6cm Keyboard Height 64-76 cm • Work Surface Height - Your work surface should be height adjustable.
Comfort and Safety Checklist your left or right arm. If you are using both a mouse and keyboard, place them both at the same work surface height and close together. If a palm rest is used, the height should be flush with the front edge of the keyboard. Other items, such as your telephone or notepad, should also be considered. Caution Various aspects of using mice, keyboards and other input devices may increase your risk of discomfort or injury.
Comfort and Safety Checklist • Remember to occasionally shift position and move your body. Keeping your body in one position for long periods is unnatural and stressful. When prolonged work is required, take frequent short breaks. As a rule of thumb, a five or ten minute break every hour is a good idea. Short frequent breaks are more beneficial than longer less frequent breaks. Data show that people who work for long periods of time without a break may be more prone to ergonomic injury.
Status 2 Getting Started with Your HP Brio This chapter describes how to begin working with your HP Brio PC and how to use the online HP Brio Center preinstalled on your PC. Starting Your HP Brio .................................................................... page 10 Setting Up Windows...................................................................... page 10 Stopping Your HP Brio ................................................................... page 11 Your PC’s Desktop...................
Starting Your HP Brio Starting Your HP Brio To start the PC for the first time, press the On/Off button. On/Off Button & Power On Status Light Hard Drive Activity Light Setting Up Windows Do not switch off the PC while the software is being initialized as this could cause unexpected results. 1 Turn on the monitor first, and then the PC (see “Starting Your HP Brio” above). The light on the front panel comes on. 2 The software initialization routine starts.
Waking Your HP Brio from a Sleep State Waking Your HP Brio from a Sleep State After a period of inactivity, your HP Brio can go into one of a series of sleep states. These are indicated by blinking of the power-on status light on the HP Brio’s front panel. To wake the PC, try hitting a key on your keyboard or, if this does not work, press the On/Off button. The PC can only be woken in this way when it is in the deepest sleep state.
Your PC’s Desktop Your PC’s Desktop My Computer Use this to see which files and folders are accessible on your PC or network Desktop Use this to place shortcuts to programs you use regularly or even files or folders. This is where program windows are displayed. Recycle bin The recycle bin stores files temporarily before they are deleted Start button Use this to start programs, open documents, find help and change your PC’s settings Note Taskbar button This shows you which applications are running.
HP Brio Center-Your Desktop Assistant HP Brio Center-Your Desktop Assistant The HP Brio Center helps you get the most out of your PC, acting as a first point of reference for any questions you might have. You can access the HP Brio Center by: double-clicking on the HP Brio Center shortcut Desktop, or • selecting HP Brio Center in the Start menu.
HP Brio Center-Your Desktop Assistant Using Your HP Brio PC You can access Using Your HP Brio PC by: • clicking on from within the HP Brio Center.
HP Brio Center-Your Desktop Assistant Fix a Problem You can access Fix a Problem by: • clicking on from within the HP Brio Center. Try this first A useful checklist to run through if you have a problem with your PC. Try this before any other troubleshooting. Troubleshoot your PC Tips on solving problems with your PC. Covers topics such as problems with Windows, your DVD drive and modem.
Using Your Software Using Your Software When a program is installed on your PC, you can launch it by selecting it from the Start menu on your taskbar. You can also create a desktop shortcut so that you can launch a program directly from the desktop. To create a desktop shortcut: 1 Open the Program Files folder in Windows Explorer or My Computer. 2 Find the file used to launch the program. The file name will end in .exe.
Status 3 If You Have a Problem This chapter describes how to avoid or solve problems with your HP Brio PC. What to Do First............................................................................ page 18 My HP Brio Doesn’t Start Properly ................................................ page 19 My HP Brio Isn’t Working Properly................................................. page 21 What Kind of Problem Is It?...........................................................
What to Do First What to Do First Don’t panic! Most things that go wrong with computers can be fixed relatively easily — provided you do not rush into them. Use the following checklist to see where you can find help. Is there really a problem with my PC or do I just not know how to do something? I still haven’t solved my problem and need to do some troubleshooting.
My HP Brio Doesn’t Start Properly My HP Brio Doesn’t Start Properly The HP Brio Doesn’t Power On Have you checked that...
My HP Brio Doesn’t Start Properly The PC Hangs and Emits Beeps During Startup These beeps indicate errors in the very early stages of the boot sequence (refer to page 35) Have you checked that ... Your memory modules are of the correct type How 4 Disconnect the PC’s power cord. Remove the PC’s main cover and lift out the power supply (see page 51). Replace the memory module with a known working memory module (see page 65). Reconnect the PC’s power cord and start up the PC.
My HP Brio Isn’t Working Properly My HP Brio Isn’t Working Properly The PC is Stuck in Sleep Mode Have you checked that... The PC is really stuck How 1 2 3 4 Move the mouse and press any key on the keyboard. Wait a minute to see if the PC wakes. If the power LED is blinking and the PC is not making any noise, the PC is in a deep sleep state for power saving. Press the power button briefly and wait for a minute to see if the PC wakes up.
What Kind of Problem Is It? I Can’t Shut Down My PC Have you checked that... The PC did not hang when you tried to shut it down How • If you can’t shut down and restart the PC normally, press in the power button for 5 seconds. The PC will shut down. Note that any unsaved data will be lost. My PC Has Become Slow Have you checked that...
Hardware Problems Hardware Problems This section provides information on how to solve problems with your keyboard, monitor, drives or modem. WARNING Be sure to disconnect the power cord and any telecommunication cables from your computer before you remove the cover to check the cable connections or jumper settings. To avoid electrical shock and harm to your eyes by laser light, do not open the laser module of the CD-ROM. The laser module should only be serviced by service personnel.
Hardware Problems The Monitor Doesn’t Work Properly The HP Brio’s power indicator light works but the monitor remains blank Have you checked that...
Hardware Problems There’s a Problem with the Hard Disk Have you checked that... You have not not received a S.M.A.R.T.
Hardware Problems There’s a Problem with the Floppy Drive Have you checked that... You are using a formatted diskette and it is inserted correctly The floppy is clean The Setup program is correctly configured for your floppy drive The hardware is working properly How You will receive an on-screen error if the diskette is not properly formatted Use a diskette cleaning kit (see your PC dealer) Enter the Setup program by pressing F2 at startup, then: • Go to the Advanced menu.
Hardware Problems There’s a Problem with the CD-ROM, CD-RW or DVD Drive Have you checked that... There is a disc inserted in the drive The Setup program is correctly configured for your drive The device boot order is set correctly in the Setup program The hardware is working properly How • Click on the drive letter assigned to your drive in Windows Explorer. If you receive a message such as D:\ is not accessi ssible/device is not not ready, this means there is no disc in the drive.
Hardware Problems The DVD Drive Doesn’t Play DVD Video Have you checked that... The DVD disc you are trying to play and your DVD drive have the same regional code setting. Your DVD drive’s regional code setting is set by the first DVD disc you insert in the drive. After several uses the regional drive becomes fixed and cannot subsequently be changed. You have either a hardware or a software MPEG decoder installed on your system Your PC’s hardware and software configuration supports the playing of DVDs.
Hardware Problems The Printer Doesn’t Work The Printer Will Not Print Have you checked that... The printer is on There is paper in the printer You didn’t plug in the printer’s parallel data cable (where applicable) when the PC was already on The correct printer driver is installed The printer is configured correctly The parallel port is configured correctly in the PC’s Setup program How • Check the power and data cables are correctly connected and press the printer’s power button.
Hardware Problems A Newly Installed Device Is Not Recognized Have you checked that...
Software Problems Software Problems The Power Light Is On But My Software Won’t Run Have you checked that... There is no information about what is going on in the accompanying documentation The software has been correctly installed How Refer to the application software documentation and/or the operating system documentation for guidance 1 2 3 Check for any error messages when you try to run the software. Remove and then reinstall the software.
Software Problems Problems Using the Euro Symbol Have you checked that... Your operating system and applications support this feature How • Only the latest operating systems such as Windows 98 and Windows 2000, provide integrated support for the Euro symbol (in certain languages only). • Only certain versions of Windows NT 4.0 provide support for the Euro symbol. For more information on how to enable support of the Euro symbol, refer to Microsoft’s Web site at: www.microsoft.com/windows/euro. asp.
My HP Brio Has an Audio (Sound) Problem My HP Brio Has an Audio (Sound) Problem No Sound When Running Applications Have you checked that... The volume, mute, and balance settings are correct How • Right-click on the speaker icon on the taskbar, then select Open Volume Contro trol and adjust the settings if required • Refer to the operating system documentation for more information Advanced Troubleshooting Have you checked that... The problem is not caused by a hardware conflict.
My HP Brio Has an Audio (Sound) Problem There Is a Humming Noise Have you checked that... The power grounding of your audio components is adequate How Plug all devices into adjacent power outlets (outlets within 5 cm / 2 inches of each other), or use line filters The PC Hangs While Recording Have you checked that... You are not filling up your hard disk with uncompressed digital audio. For example, one minute of stereo sound recorded at a resolution of 44 kHz will occupy about 10.5 MB.
My HP Brio Detects an Error at Startup My HP Brio Detects an Error at Startup When your PC starts up, it tests your hardware configuration for any problems. Your PC may emit a series of distinct loud beeps if a problem is found during the very early stages of startup. The BIOS in your PC then performs a Power-on Self Test (POST). If a problem is detected during POST, an error is displayed on your monitor.
My HP Brio Detects an Error at Startup Keyboard Test Error Have you checked that... The keyboard cable is correctly connected The keyboard is clean and keys are not stuck down The keyboard is working The keyboard port is working How 1 2 Check all keys are at the same height, and none are stuck (keyboard) 1 2 3 If the problem persists, cont ontact your author horized support provider 36 Switch off the PC. Replace the keyboard by a known working unit.
My HP Brio Detects an Error at Startup Floppy Drive Test Error Have you checked that... The drive is correctly configured in the PC’s Setup program. Refer to page 45. How 1 2 3 The floppy drive is working You are using the latest BIOS for your PC Switch the PC OFF then ON. When the message Press F2 to Enter Setup appears, press the F2 key. Refer to page 72. Check the floppy disk drive is enabled and that the correct type is selected (refer to page 26).
My HP Brio Detects an Error at Startup Hard Disk, DVD or CD-ROM Drive Test Error Have you checked that... You have not received a S.M.A.R.T.
My HP Brio Detects an Error at Startup CMOS Test Error Have you checked that... The internal battery is working You are using the latest BIOS for your PC The CMOS is not corrupted How 1 2 3 4 Set the PC to the correct time (refer to the operating system manual). Switch off and unplug the PC for an hour. Restart the PC and check the time is correct. If the time is incorrect, replace the PC’s battery by a new one (refer to page 69).
My HP Brio Detects an Error at Startup Serial or Parallel Port Test Error Have you checked that... The port is correctly configured in the PC’s Setup program How 1 2 3 You have not connected a device incorrectly or forgotten to switch it on 1 2 3 You have installed the correct device drivers There is not a hardware problem You are using the latest BIOS for your PC Switch the PC OFF then ON. When the message Press F2 to Enter Setup appears, press the F2 key. Refer to page 72.
Frequently Asked Questions Frequently Asked Questions FAQs How can I reinstall my PC’s operating system? Why is my PC running slowly/producing strange messages? Use the HP Brio Assist CD-ROM (System Recovery) provided with your PC • If you are connected to a network, the slowness of your PC may be caused by the network. • Your PC may be infected by a virus. Use an antivirus utility to erase any viruses. Or, update your PC’s BIOS. You can download the BIOS and updating instructions from www.hp.
HP Hardware Diagnostics (e-DiagTools) HP Hardware Diagnostics (e-DiagTools) Note HP strongly recommends you use e-DiagTools. It provides the most effective way of solving most hardware problems. It can also help you distinguish between a hardware and a software problem.
HP Brio Assist CD-ROM HP Brio Assist CD-ROM Your PC comes with two HP Brio Assist CD-ROMs (Windows 98 version) or three (Windows 2000 version): • HP Brio Assist CD-ROM - System Recovery (1 or 2 CDs) • HP Brio Assist CD-ROM - Drivers & Utilities (1 CD) HP Brio Assist CD-ROM - System Recovery Use this CD-ROM to: • perform a full system recovery • replace Windows 2000 with Windows NT 4.
HP Brio Assist CD-ROM Note Restoring the original factory configuration or downgrading will completely erase the main hard drive partition. It is highly recommended to (a) back up all your data before proceeding, (b) remove all devices you have added, (c) update your PC’s BIOS (refer to page 76) and (d) have driver software to hand for any add-on hardware. The whole process normally takes about half an hour. If you intend to replace your Windows 2000 operating system with Windows NT 4.
Support and Information Services Support and Information Services You can learn more about HP service and support from the support Web site: www.hp.com/go/briosupport. Information on Your Warranty and Customer Care Centers Details about the warranty that comes with your HP Brio PC and how to contact HP Customer Care Centers are available on page 86 and page 98 respectively.
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Status 4 Upgrading and Replacing HP Brio Hardware This chapter describes how to: • upgrade hardware components • replace faulty components Important - Before You Start ......................................................... page 48 Inside the Computer....................................................................... page 48 Accessing Internal Components ..................................................... page 49 Replacing the System Board ....................................................
Important - Before You Start Important - Before You Start Read this section before installing any components in your PC. WARNING For your safety, never remove the PC’s cover without first removing the power cord from the power outlet, and any connection to a telecommunications network. Always replace the cover before switching the PC on again. Caution Static electricity can damage electronic components. Turn all equipment OFF. Don’t let your clothes touch the accessory.
Accessing Internal Components Accessing Internal Components Removing and Replacing the Main Cover WARNING For your safety, disconnect the power cord and all external cables. To Remove the Main Cover 1 2 3 4 5 Place the PC on a flat surface and stand behind it. Disconnect all cables from the rear of the PC. Loosen the two thumb screws at the rear of the PC. Slide the cover back by about 2 cm (0.6 inches). Tip the cover to the side and lift it off.
Accessing Internal Components 3 Check that the bottom inside of the cover fits correctly over the guide rail, then slide the cover towards the front of the PC. 4 Tighten the two screws on the back of the main cover.
Accessing Internal Components Removing and Replacing the Power Supply Unit To Remove the Power Supply Note It is recommended that for many operations on the inside of the PC, you remove the power supply unit without disconnecting the power cables to allow easy access to internal components. Where this is necessary, it is indicated as such in the following pages. If you need to replace your existing power supply with a new one, refer also to page 67.
Accessing Internal Components To Replace the Power Supply Caution Ensure that you do not trap or crush any internal cables when replacing the power supply. 1 Insert the protruding pins at the back of the unit in the guiding grooves. 2 Rotate the power supply back into place, making sure that you are not trapping or crushing any cables on the underside of the unit (especially if your power supply has an airflow guide fitted). 3 Snap the unit back into place.
Accessing Internal Components Removing and Replacing the Side Panel To Remove the Side Panel You are only required to remove the side panel of the PC when removing or replacing 5.25 inch devices (such as CD-ROM, CD-RW, DVD-ROM or Zip drives) in the upper expansion shelves. 1 Once the main cover has been removed, loosen the screw on the side panel. 2 Slide the side panel back by about 2 cm (0.6 inches). 3 Lift the side panel up and off the PC.
Accessing Internal Components Removing and Replacing the Front Panel To Remove the Front Panel Note You must first remove the main cover before removing the front panel. 1 Standing in front of the PC, pull open the three plastic clips to the left side of the panel until the panel begins to come off. 2 Tilt the panel round slightly and carefully lift it off. 3 Lay the front panel on a flat surface beside the PC.
Replacing the System Board Replacing the System Board 6 Lift the system board up slightly, then pull it carefully away from the rear panel and lift it out of the PC. 7 Remove any components you want to reuse such as the processor or memory modules. Refer to the appropriate section for instructions on removing the individual components. 8 Install any components removed from the old system board in the new board.
Replacing the System Board 10 Attach the seven screws. 11 Reconnect the following connectors and cables: status panel connector, floppy drive cable, CD-ROM cable, hard drive cable, processor fan cable (if appropriate), power cables and CD audio cable, if you have a CDROM, CD-RW or DVD drive. The power and floppy cables should be held in place by the cable clamp under the floppy drive. If you can’t remember how to reconnect them, refer to page 57. 12 Replace the power supply unit. Refer to page 52.
Cables and Connectors in Your PC Cables and Connectors in Your PC Internal devices such as the power supply, processor, hard drives, DVD and CD-ROM drives use the following data and power cables. These are connected to the system board and internal devices as shown below. You must also connect the power connector, status panel connector and CD audio connector (if a CD-ROM is fitted) to the system board.
Replacing a Processor Replacing a Processor WARNING For your safety, disconnect the power cord and all external cables. 1 Switch off the PC and remove the PC’s main cover. Refer to page 49. 2 Lay the PC on its side. 3 Remove the power supply unit to gain better access to the inside of the PC (refer to page 51). 4 If the processor has an active heatsink (a heatsink with a fan), disconnect the processor fan cable from the system board. 5 Unclip and remove the heatsink or heatsink/fan unit.
Replacing the Floppy Drive Replacing the Floppy Drive 1 Switch off the PC and remove the PC’s main cover. Refer to page 49. 2 Remove the PC’s front panel. Refer to page 54. 3 Remove the floppy drive’s two connectors. 4 Remove the floppy drive fixing screw. 5 Pull firmly on the floppy drive tray to release it from its retaining clip, and slide the tray out through the PC’s front panel. 6 Slide the new drive into the floppy drive bay until it clicks in place. 7 Replace the screw.
Replacing the Hard Drive Replacing the Hard Drive For information on recovering the contents of your old hard drive, refer to “HP Brio Assist CD-ROM” on page 43. WARNING For your safety, disconnect the power cord and all external cables. 1 Switch off the PC and remove the PC’s main cover. Refer to page 49. 2 Lay the PC on its side. 3 Remove the power supply unit to gain better access to the inside of the PC (refer to page 51). 4 Loosen the two thumb screws that hold the hard drive in place.
Replacing the Hard Drive 7 Carefully insert the two metal retention pins in the holes on the underside of the hard drive, and ensure that the middle screw hole is facing the tray’s alignment window. 8 Push down on the drive then tilt it towards the PC chassis until the middle screw hole appears in the tray’s alignment window. 9 Tighten the two thumb screws. 10 Reconnect the power and data cables. Refer to “Cables and Connectors in Your PC” on page 57 if you are unsure of which cables to use.
Installing an Expansion Bay Drive Installing an Expansion Bay Drive Replacing a CD-ROM or DVD Drive in the Top Bay WARNING To avoid electrical shock and harm to your eyes by laser, do not open the laser module. The laser module should be serviced by service personnel only. Do not attempt to make any adjustment to the laser unit. Refer to the label on the CD-ROM for power requirements and wavelength. This product is a class 1 laser product. 1 2 3 4 Switch off the PC and remove the PC’s main cover.
Installing an Expansion Bay Drive 6 Slide the new drive in from the front of the PC. 7 Replace the four screws. 8 Replace the audio, data and power cables. 9 Check that the jumpers on the drive are set to CS (cable select) mode. 10 Replace the front panel. Refer to page 54. 11 Replace the side panel. 12 Replace the main cover. Refer to page 49. Installing a Drive in the Lower Expansion Bay 1 2 3 4 Switch off the PC and remove the PC’s main cover. Refer to page 49. Remove the PC’s side panel.
Installing an Expansion Bay Drive 7 Tighten the four screws that fasten the drive to the bay. opposite side of PC 8 Connect the data and power cables, and for a DVD, CD-RW or CD-ROM drive, the CD audio cable. • If this is the second device installed in the expansion bays, fit the data connector marked CD SLAVE. • If this is the only device, fit the end CD connector marked CD Master. 9 Check that the jumpers on the drive are set to CS (cable select) mode. 10 Replace the front panel. Refer to page 54.
Installing a Memory Module Installing a Memory Module 1 Switch off the PC. 2 Remove the PC’s main cover. Refer to page 49. 3 Lay the PC on its side so you can more easily reach in to access the system board. 4 Remove the power supply unit to gain better access to the inside of the PC (refer to page 51). Position of memory modules 5 Either remove the module you want to replace or locate an empty memory module socket. 6 Make sure that the socket’s clips are open.
Installing an Expansion Card Installing an Expansion Card Switch off the PC. Remove the PC’s main cover. Refer to page 49. Lay the PC on its side. Press down on the clip on the card retention mechanism until it comes loose and lift it out. 5 Locate the slot you want to use. • If fitting a card in an empty slot, remove the slot cover. 1 2 3 4 • If replacing a card in an expansion slot, disconnect it from the slot and slide it out. 6 Aligning the new card carefully, press it firmly into the socket.
Replacing the Power Supply Unit Replacing the Power Supply Unit WARNING Hewlett-Packard does not support power supply upgrades. This information is provided to help you replace a defective power supply unit. For your safety, only replace with a power supply provided by HP support services. To avoid electrical shock, do not open the power supply. There are no user-serviceable parts inside. 1 Switch off the PC and remove the main cover. 2 Lay the PC on its side.
Replacing the Power Supply Unit 7 Remove the 5 screws from the casing of the power supply unit and remove the power supply from its casing. 8 Remove the airflow guide (if fitted). 9 Place the new power supply unit in its casing, attach the five screws and fit the airflow guide as shown here (if there is one). 10 Place the new power supply unit inside the computer, taking care not to snag any cables. 11 Reconnect all the power cables to the drives and the system board.
Replacing the Battery Replacing the Battery WARNING There is a danger of explosion if the battery is incorrectly installed. For your safety, never attempt to recharge, disassemble or burn the old battery. Replace the battery only with the same or equivalent type recommended by the manufacturer. The battery in this PC is a lithium battery which does not contain heavy metals, nevertheless, in order to protect the environment, do not dispose of batteries in household waste.
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Status 5 Technical Information This chapter provides technical information on your PC. For more detailed information, refer to the PC’s datasheet in the library on HP’s web site: www.hp.com/desktops. HP Setup Program ......................................................................... page 72 Clearing Your PC’s CMOS (BIOS) Settings ..................................... page 74 Your PC’s BIOS .............................................................................
HP Setup Program HP Setup Program The HP Setup program allows you to view and change the configuration of your HP Brio PC. Sometimes you may also need to enter the Setup program to reconfigure your PC after installing new hardware components. The Setup program has online help to guide you through any changes you have to make. Entering the Setup Program To enter the Setup program, press F2 when the Hewlett-Packard logo appears on screen.
HP Setup Program • Boot - for choosing your boot device order and priority. You can select the order of the devices from which the BIOS (Basic Input Output System) attempts to boot the operating system. During the POST (Power On Self-Test), if the BIOS is unsuccessful at booting from one device, it will try the next one on the Boot Device Priority list until an operating system is found. The default boot device is the floppy disk. • Exit: for leaving the Setup program.
Clearing Your PC’s CMOS (BIOS) Settings Clearing Your PC’s CMOS (BIOS) Settings CMOS is a chip that keeps a record of installed components when your PC is turned off. Clearing CMOS settings may help you resolve some common problems. For example: • when you need to clear passwords to have full access to your PC’s BIOS Setup program • when your PC cannot detect an expansion card or other device • when you are having problems booting the PC.
Clearing Your PC’s CMOS (BIOS) Settings Switch Switch function: 1 CMOS OFF = normal (default) ON = clear CMOS and reload default values in Setup 2 Password OFF = enabled (default) ON = disabled/clear User and Administrator passwords 3 Reserved OFF = default 4 Reserved OFF = default 2 Change the position of switch 1 to ON to clear both CMOS and passwords. If you want to clear passwords only, set switch 2 to ON. Note that other BIOS settings will remain unchanged.
Your PC’s BIOS Your PC’s BIOS The BIOS (Basic Input Output System) in your PC has the following roles: • It tests and configures your PC’s hardware components during the POST (Power On Self-Test). • It lets you configure your PC by using the Setup program. See “HP Setup Program” on page 72. • It provides the link between the software running on your PC and your PC’s hardware. The BIOS is stored in a chip on the system board. A PC’s BIOS is specific to that PC.
Technical Characteristics Technical Characteristics As an ENERGY STAR partner, HP has determined that this product meets the ENERGY STAR guidelines for energy efficiency (Windows 98 and Windows 2000 only). To check power consumption figures, refer to the following table. HP Brio BA410 Characteristics Weight (configuration with 1 CD-ROM drive, excluding keyboard and display) 9.8 kilograms (21.6 pounds) Dimensions 38.1cm (Depth) by 19.0cm (Width) by 35.8cm (Height) (14.8 inches by 7.4 inches by 14.
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Status Regulatory, Warranty and Support This chapter describes the warranty and support conditions for your HP Brio PC, and how to contact support. Note that you should read chapter 3, “If You Have a Problem” before asking for assistance from your authorized support provider. Regulatory Information.................................................................. page 80 Recycling your PC ......................................................................... page 85 HP Hardware Warranty.............
Regulatory Information Regulatory Information Declaration of Conformity According to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name:Hewlett-Packard Manufacturer's Address:5, avenue Raymond Chanas - Eybens - 38053 Grenoble Cedex 09 - FRANCE Declares that the product: Product Name: Personal Computer Model Number: HP Brio BA410 conforms to the following Product Specifications: Safety: International: IEC 60950:1991 +A1 +A2 +A3 +A4 / GB4943-1995 Europe: EN 60950:1992 +A1 +A2 +A3 +A4 Electromagnetic Compatibi
Regulatory Information FCC (for USA only) Federal Communications Commission Radio Frequency Interference Statement Warning: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Regulatory Information Notice for Japan This equipment is in the Class B category information technology equipment based on the rules of the Voluntary Control Council For Interference by Information Technology Equipment (VCCI). Although aimed for residential area operation, radio interference may be caused when used near a radio or TV receiver. Read the instructions for correct operation.
Regulatory Information The user must use the accessories and cables supplied by the manufacturer to get optimum performance from the product. No repairs may be done by the customer. If trouble is experienced with this equipment, please contact your authorized support provider for repair and warranty information. If the trouble is causing harm to the telephone network, the telephone company may request you remove the equipment from the network until the problem is resolved.
Regulatory Information This equipment has been approved in accordance with Council Decision 98/482/EC for Pan European single terminal connection to the Public Switched Telephone Network (PSTN). However, due to differences between individual PSTNs provided in different countries the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN network termination point. In the event of problems, you should contact your equipment supplier in the first instance.
Recycling your PC If a charge for local calls is unacceptable, the ‘Dial’ button should NOT be used for local calls. Only the 7-digits of the local number should be dialled from your telephone. DO NOT dial the area code digit or the ‘0’ prefix. This equipment may not provide for the effective hand-over of a call to another device connected to the same line. Important Notice Under power failure conditions, this telephone may not operate.
HP Hardware Warranty HP Hardware Warranty Important Before claiming warranty assistance, you should (a) read thoroughly the troubleshooting information in this manual, (b) check your precise warranty entitlement by looking at the warranty entitlement label at the rear of this manual and (c) check your product receipt to ensure you are still within the product warranty period. General This HP Hardware Warranty statement gives you, the customer, express warranty rights from HP, the Manufacturer.
HP Hardware Warranty been subject to prior incidental use. HP may repair or replace hardware products (i) with products which are equivalent in performance to the products being repaired or replaced but which may have been subject to prior use, (ii) with products which may contain remanufactured parts equivalent to new in performance or parts which may have been subject to prior incidental use, or (iii) with products that are equivalent in function to an original product that has been discontinued.
HP Hardware Warranty HP Hardware Warranty Options IMPORTANT THESE HP HARDWARE WARRANTY OPTIONS ARE SPECIFIC TO THE HP HARDWARE PRODUCT PROVIDED TO YOU. THEY COMPLEMENT THE GENERAL HARDWARE AND SOFTWARE WARRANTY STATEMENTS FOUND IN THIS GUIDE AND SUPERSEDE ANY WARRANTY TERMS THAT MAY BE FOUND ONLINE, OR IN ANY DOCUMENTATION OR OTHER MATERIALS CONTAINED IN THE COMPUTER PRODUCT PACKAGING.
HP Hardware Warranty 5-Year Limited Hardware Warranty: 5-Year On-Site Service • • On-site service for the central processor unit, including free parts exchange and labor, provided by an HP Sales and Service Center representative or an HP Authorized Support Provider, during the five-year product warranty period.
HP Hardware Warranty 1-Year Limited Hardware Warranty: 1-Year On-Site Service • • On-site service for the central processor unit, including free parts exchange and labor, provided by an HP Sales and Service Center representative or an HP Authorized Support Provider representative, during the one-year product warranty period.
HP Hardware Warranty Web support site at: • • • For HP Vectra PCs http://www.hp.com/go/vectrasupport For HP Brio PCs http://www.hp.com/go/briosupport For HP Kayak PC Workstations http://www.hp.com/go/kayaksupport Locating your proof of purchase date, indicated on your receipt, invoice, etc. Having immediate access to the defective product for potential online or telephone troubleshooting by an HP service agent.
HP Hardware Warranty Obtaining On-Site Service If your product is eligible for on-site warranty service, you must either contact an HP Customer Care Center, an HP Sales and Service Office or a participating HP Authorized Support Provider. You may be required to supply proof of the purchase date. On-site visits resulting from defects in non-HP products—whether internal or external to the central processor unit—are subject to standard per-incident travel and labor charges.
HP Hardware Warranty • • • HP is not responsible for nor warrants your replacement parts or hardware product against damage resulting from improper installation of replacement parts or repair of your defective product by you or your designate. Therefore, HP recommends that only a qualified computer repair professional install the replacement part or repair your hardware product.
HP Software Limited Warranty HP Software Limited Warranty THIS HP SOFTWARE LIMITED WARRANTY SHALL COVER ALL SOFTWARE, INCLUDING OPERATING SYSTEM SOFTWARE, THAT IS PROVIDED TO YOU AS PART OF THE HP PRODUCT. IT SHALL SUPERSEDE ANY OTHER SOFTWARE WARRANTY STATEMENT THAT MAY BE INCLUDED IN THIS HP PRODUCT OR MAY BE FOUND ONLINE.
HP Software License Agreement Limitation of Liability and Remedies THE REMEDIES PROVIDED ABOVE ARE CUSTOMER’S SOLE AND EXCLUSIVE REMEDIES. IN NO EVENT SHALL HP BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFIT) WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY. This warranty in no way effects Customers right under statutory law.
HP Software License Agreement PRODUCT RECOVERY CD-ROM. If your HP product was shipped with a product recovery CD-ROM: (i) The product recovery CD-ROM and/or support utility software may only be used for restoring the hard disk of the HP product with which the product recovery CD-ROM was originally provided. (ii) The use of any operating system software by Microsoft contained in any such product recovery CD-ROM shall be governed by the Microsoft License Agreement. TRANSFER OF RIGHTS IN SOFTWARE.
International Warranty International Warranty This warranty is extended worldwide under certain conditions to products purchased from HP or an HP Authorized Reseller which are reshipped by the original purchaser either for use by the original purchaser or provided as an incidental part of systems integrated by the original purchaser.
HP Customer Care Center Phone Numbers HP Customer Care Center Phone Numbers HP Customer Care Centers can help you solve hardware issues related to HP products and, if necessary, initiate appropriate service procedures. In the U.S.A, telephone support is available 24 hours a day, 7 days a week. Elsewhere, it is available during normal office hours.
Other Services Other Services The table below summarizes the services and support available from HP or authorized resellers. Service Covers Parts and labor for HP HP products. SupportPack Period Covered When Available Purchase From Within 90 days HP Authorized of delivery. Reseller. CD-ROM containing: Released quarterly. N/A Product Manuals, Technical Information and Product features. Annual subscription. Anytime. HP. Technical information, drivers, utilities, tools and diagnostics.
Other Services 100
Status Index B battery replacing 69 beep codes 35 BIOS configuring your PC 76 setting system defaults 73 updating 76 boot device priority 73 C cables in the PC 57 cards installing 66 CD-ROM, CD-RW installing 62 clearing CMOS 74 CMOS 74 configuring your PC 76 connecting keyboard 3 monitor 3 mouse 3 power cords 3 connectors in the PC 57 cover removing 49, 51, 53 replacing 49, 53, 54 D DVD installing 62 recommended configuration 28 features 42 running 42 errors at startup 35 beeps 35 POST 35 expansion card
processor 58 system board 55 installing 65 N Notice vi O online information vi online troubleshooting 15 P passwords 74 PC configuring 76 POST errors 35 power supply replacing 67 problems at startup 35 audio 33 FAQs 41 hardware 23 identifying 22 more help 41 PC beeps 35 PC doesn’t start 19 PC doesn’t work 21 software 31 what to do first 18 processor replacing 58 S starting the PC 10 startup errors 35 startup problems 35 support 79 system board replacing 55 T technical characteristics 77 troubleshootin
Warranty Entitlement Information (affix label here for other warranty options) Worldwide: 3 year International Limited Hardware Warranty: 1 year Next Business Day Onsite, 2 year Parts Exchange 3 year Exchange Keyboard and Mouse China: 3 year International Limited Hardware Warranty: 1 year Next Business Day Onsite, 2 year Return to Bench 3 year Exchange Keyboard and Mouse India & Latin America (part numbers ending with “B”): 1 year Next Business Day Onsite 1 year Exchange Keyboard and Mouse For instructions
