Limited Warranty and Support Guide

9
CyberLink
http://www.cyberlink.com
EarthLink
Dial-up customer service and technical support
1-800-890-6356
Broadband customer service and technical support
1-888-829-8466
http://www.earthlink.net
HP Photosmart Essential
http://www.hp.com/go/pse
Intuit — Quicken Basic
1-900-555-4688
http://www.intuit.com
MSN
1-800-386-5550
http://support.msn.com
NetZero
1-800-638-9376 (1-800-NETZERO)
http://netzero.net
Symantec — Norton Internet Security
http://www.symantec.com/techsupp
HP Total Care
HP Total Care provides fast, friendly, and effective expert
advice for all your HP products. If you have a question or if
a problem arises, we offer extensive service and support
options available 24/7 to better handle your needs. Go to
your computer’s Help and Support Center for fast
resolutions. For more information about service and support
options, both in- and out-of-warranty, visit:
http://www.hp.com/go/totalcare
Or
http://www.hp.ca/totalcare (Canada)
When Should I Contact HP Total
Care Support and Services?
•
The Help and Support Center or other support tools on
your computer do not identify or help solve your
problem.
•
You either do not have Internet access or cannot connect
to the Internet to use the HP Technical Support Web site
or to chat with qualified online support specialists.
•
There is obvious damage or a mechanical breakdown
with your product, and it does not work.
HP-trained technicians are available 24/7 in English,
Spanish (U.S. only), and French (Canada only) via
telephone to provide expert assistance.
1-866-408-5408
NOTE: Support options, availability, and hours vary by
product, country/region, and language and are subject to
change.
HP Total Care Out-of-Warranty
Support Options
Even after your warranty has ended, HP can still provide
you with service and support options.
•
Visa and MasterCard holders in the United States
or callers from Canada, call:
1-866-408-5408
•
1-time technical support,
$40* USD (Can $39.99*) per call.
•
1-year unlimited technical support,
$75* USD (Can $69.99*).
*Prices are subject to change without notice and may vary
based on your product.
Fees are charged to your Visa or MasterCard.
Protect Your Investment
Protect your investment by purchasing an HP Care Pack.
Allow HP Total Care to provide you with total peace of
mind, while you get the most out of your investment. Service
coverage begins on product purchase date, and you must
purchase the care pack within the first two years after
purchasing the computer. The hardware service offering is
determined based on the outcome of system self-test
programs that you run during your initial call to an
HP support representative.
For more information visit:
http://www.hp.com/go/totalcare (U.S. only)
or call:
1-866-234-1377
Or
http://www.hp.ca/totalcare (Canada only)
or call:
1-877-231-4351
Recycle — HP Planet Partners
HP is sensitive to the environment and has a program,
Planet Partners, to make it simple for us to reclaim your old
product for recycling. HP will help you recycle your old
equipment even if it is not an HP product; we take back all
makes and models. Visit our Web site to find out how easy it
is to recycle: http://www.hp.com/recycle