User’s Guide
HP Business Inkjet 2800 series printer User’s Guide
Copyright Information © 2005 Copyright Hewlett-Packard Development Company, L.P. Edition 1, 2/2005 Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. Trademark Credits ® Safety Information ® ® Microsoft , Windows , Windows NT , and MS-DOS® are U.S. registered trademarks of Microsoft Corporation. UNIX® is a registered trademark of the Open Group. Novell® and NetWare® are registered trademarks of Novell Corporation.
Contents 1 Getting started Finding other resources for the product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Understanding the printer parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 2 Installing accessories Installing tray 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing the auto-duplex unit . . . . . . . . . . . . . . . . . . . . . . .
5 Control panel Understanding control-panel messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Types of control-panel messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Control-panel messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Understanding control-panel menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Information menu. . . . . . . . . . .
A HP supplies and accessories Ordering printing supplies online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ink supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 Getting started Thank you for buying the printer. This guide provides details about how to use the printer and to resolve printer and printing problems. Finding other resources for the product You can obtain product information and further troubleshooting resources that are not included in this guide from the following resources: 6 Resource Description Location Setup poster Provides illustrated setup information. A printed version of this document is provided with the printer.
Resource Description Location System tests and Provides information to help diagnose problems See Administer the printer. printouts (such the in the print mechanism and paper path. demo page z Demo page printout printout and z Paper-path test paper-path test) ENWW HP websites Provides the latest printer software, product and http://www.hp.com/support/ support information. businessinkjet2800 http://www.hp.com HP telephone support Lists information to contact HP.
Understanding the printer parts Front view 1 2 3 4 13 8 9 10 11 6 7 5 12 13 14 1 Control panel 2 Printhead cover 3 Ink cartridge cover 4 Printhead latch 5 Printheads 6 Ink cartridges 7 Front manual feed slot 8 Tray 1 9 Stack indicator 10 Guides 11 Output tray 12 Tray 2 13 Tray extension lock 14 Tray 2 Cover 8 1 - Getting started ENWW
Control panel See Control panel for more information.
Back view 1 8 10 7 6 5 4 3 2 1 Parallel (IEEE 1284) connector 2 USB connector 3 Power input 4 Guide 5 Rear access panel 6 Rear manual feed slot 7 Auto-duplex unit (HP Business Inkjet 2800dt and HP Business Inkjet 2800dtn printers) 8 HP Jetdirect print server (HP Business Inkjet 2800dtn printer) 1 - Getting started ENWW
2 Installing accessories Installing tray 2 Tray 2 comes with the HP Business Inkjet 2800dt and HP Business Inkjet 2800dtn printers. It can hold up to 250 sheets of plain paper. To install tray 2 1 Unpack the tray, remove the packing tapes and materials, and move the tray to the prepared location. 2 Turn off the printer, and disconnect the power cord. 3 Set the printer on top of the tray. WARNING! ENWW Be careful to keep your fingers and hands clear of the bottom of the printer.
Installing the auto-duplex unit You can print on both sides of a sheet of paper automatically when the auto-duplex unit is installed on the printer. The auto-duplex unit comes with the HP Business Inkjet 2800dt and HP Business Inkjet 2800dtn printers. For information on using it, see Enabling accessories in the printer driver and Printing on both sides (duplexing). To install an auto-duplex unit 1 Push the buttons on both sides of the rear access panel and remove the panel from the printer.
Installing the HP Jetdirect print server Your printer can be shared in a network environment by connecting it directly to the network with an HP Jetdirect print server. The print server can be used in both client-server and peer-to-peer printing configurations. It can provide better performance than printing through non-network connections, and can also provide flexibility in preparing a location for the printer. An HP Jetdirect print server is preinstalled in the HP Business Inkjet 2800dtn printer.
To obtain more information If you encounter any problems or difficulty printing over a network, see the following resources. Document Description HP Jetdirect Administrator’s Guide This guide, which is included on the Starter CD, provides detailed information about setting up and using an HP Jetdirect print server.
Installing memory modules If you often print complex graphics or PostScript ® (PS) documents, or if you print with the auto-duplex unit, you might want to add more memory to the printer. Note Adding memory gives the printer the ability to process these more complex print jobs, but might not increase processing speed. The printer contains 96 MB of built-in memory and has two DIMM slots that accept 64 MB, 128 MB, or 256 MB of RAM (see Accessories for ordering information.
6 Align the DIMM so that the notches on the lower edge line up with the raised marks in the DIMM slot. 7 Insert and press the DIMM into the slot until the DIMM snaps into place. 8 Replace the side cover. 9 Connect the power cord and any cables, and turn on the printer. 10 Enable the DIMMs in the printer driver. See Enabling accessories in the printer driver. To verify that the DIMM is installed correctly 1 Make sure the power cord and any cables are connected and the printer is turned on.
Enabling accessories in the printer driver Note The Mac OS automatically turns on the auto-duplex unit and tray 2 in the printer driver when you install the printer software. However, you will need to manually enable the DIMMs. To enable accessories on Windows computers After installing the printer software on Windows computers, tray 2 and the auto-duplex unit must be enabled in the printer driver in order for them to work.
3 Using the printer Selecting print media The printer is designed to work well with most types of office paper. It is best to test a variety of print media types before buying large quantities. Use HP media for optimum print quality. See HP supplies and accessories. Tips for selecting and using print media For the best results, observe the following guidelines. z Always use media that conforms to the printer specifications. See Understanding specifications for supported media.
Photo paper z Use the Best mode to print photographs. Note that in this mode, printing takes longer and more memory may be required from your computer and printer. z Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack up may cause smearing. Transparencies z Insert transparencies with the rough side down and the adhesive strip pointing towards the back of the printer. z Use the Best mode to print transparencies.
Media size Tray 1 Tray 2 Front manual feed slot Rear manual feed slot Auto-duplex unit JIS B4 (257 by 364 mm; 10.1 by 14.3 inches) JIS B5 (182 by 257 mm; 7.2 by 10.1 inches) Tabloid (279 by 432 mm; 11 by 17 inches) A3 (297 by 420 mm; 11.7 by 16.5 inches) Super B, A3 Nobi (330 by 483 mm; 13.0 by 19.0 inches) Envelopes U.S. #10 Envelope (105 by 241 mm; 4.12 by 9.5 inches) Monarch Envelope (98 by 191 mm; 3.88 by 7.5 inches) HP Greeting Card Envelope (111 by 152 mm; 4.
Media size Tray 1 Tray 2 Front manual feed slot Rear manual feed slot Auto-duplex unit Between 110 to 330 mm wide and 220 to 483 mm long (4.33 to 13.0 inches wide and 8.65 to 19.0 inches long) Between 96 to 330 mm wide and 146 to 483 mm long (3.77 to 13.0 inches wide and 5.75 to 19.0 inches long) Supported media types and weights Tray Tray 1 Type Weight Capacity g/m2 Paper 60 to 90 (16 to 24 lb bond) Up to 150 sheets of plain paper (13 mm or 0.
Setting minimum margins The document margins must match (or exceed) these minimum margin settings in portrait orientation. Top Top Bottom Left Right Media Left Left margin 3.3 mm U.S. Letter, A4, U.S. Executive, U.S. Statement, (0.13 inch) Hagaki, Ofuku Hagaki, JIS B4, JIS B5, Index Card (5 by 8 inches), A5, A6 cards 22 Right Right margin Top margin Bottom margin 3.3 mm (0.13 inch) 11.7 mm (0.46 inch) 11.7 mm (0.46 inch); 3.0 mm (0.12 inch with minimized margins) U.S.
Loading media To load tray 1 or tray 2 1 If you are loading tray 1, raise the output tray and pull tray 1 out of the printer by grasping under the front of the tray 1. If you are loading tray 2, pull out tray 2 and raise its cover. 2 If you are loading A3 or larger sized media, extend the tray by pressing the tray extension lock near the front of the tray and pulling both ends of the tray in opposite directions until it is fully extended.
4 Insert the media print-side down along the right of the tray. Make sure the stack of media aligns with the right and back edges of the tray, and does not spill over the edges. 5 Press the buttons of the media guides and slide the guides to the edges of the loaded media. Tray 1 6 CAUTION 24 If you removed tray 1, gently reinsert it into the printer and lower the output tray to its original position. If you removed tray 2, lower the tray cover and gently reinsert tray 2.
Changing print settings You can change print settings (such as media size or type) from an application or the printer driver. Changes made from an application take precedence over changes made from the printer driver. However, after the application is closed, the settings return to the defaults configured in the printer driver. Note To set print settings for all print jobs, make the changes in the printer driver.
Printing with the front or rear manual feed slot Note The rear manual feed slot is not available if you have installed an auto-duplex unit. 1 For Windows: a Open the printer driver. b On the Paper/Quality tab, select the manual feed option from the Source is drop-down list. c Change any other desired settings and click OK. d Print your document. For Mac OS: a On the File menu, click Page Setup. b Select the media size. c On the File menu, click Print.
4 If you are using the rear manual feed slot, do the following: a If the auto-duplex unit is installed, replace with the rear access panel. b Slide the media width guide to the required media width. c Insert a sheet of media print-side up into the left side of the slot until the printer grips the media. d Press (Resume button) to print. e If you are printing more than one page, press inserting each sheet.
To perform duplexing (Windows) Note For automatic-duplexing, ensure the auto-duplex unit is properly installed and enabled. See Enabling accessories in the printer driver. The printer will print on one side (simplex) of the media if the auto-duplex unit is not installed. 1 Load the appropriate media. See Guidelines for printing on both sides of a page and Loading media. 2 With a document open, on the File menu, click Print, and then choose Properties, Document Defaults, or Printing Preferences.
Printing on special and custom-size media This section provides information on how to print on media such as envelopes, photo paper, postcards, and transparencies, as well as custom-size media. To print on special media (Windows) 1 Load the appropriate media. See Loading media. 2 With a document open, on the File menu, click Print, and then click Setup or Properties. 3 Click the Paper/Quality tab. 4 Select the media type from the Type is drop-down list.
4 Configuring and managing the printer Managing the printer Overview of printer management tasks The following table lists the printer tools that can be used to manage the printer. It lists the most common tools that are used for administrator functions. For more information about the administrator tools listed in the table, see Overview of printer management tools. If you want to... ...use these tools.
Monitor the printer Note For information about opening and using specific management tools, see Overview of printer management tools. Use this tool... ...to obtain the following information. Control panel Status of jobs that are being processed, the operating status of the printer, and the status of ink cartridges and printheads. See Control panel for more information.
Use this tool... ...to do the following. Control panel z Set the control-panel language: 1 Press (Select button) on the control panel. 2 Press (Down Arrow button) until CONFIGURE DEVICE is highlighted, and then press 3 Press (Down Arrow button) until SYSTEM SETUP is highlighted, and then press 4 Press z z Embedded Web server z z z z z z (Select button). (Down Arrow button) until the language option is highlighted, then press desired settings. z (Select button).
Configure network options This section contains information about configuring the printer’s network settings. For information about opening and using specific management tools, see Overview of printer management tools. For a list of current settings, print a configuration page. See Understanding and printing the configuration page. If the printer is connected to a network with an HP Jetdirect print server, you can use a variety of common network protocols such as TCP/IP.
To open the EWS You can open the EWS in the following ways: Note To open the EWS from the Toolbox (Windows) or the HP Inkjet Toolbox (Mac OS), the printer must be on a network and must have an IP address. z Web browser In a supported Web browser on your computer, type the IP address that has been assigned to the printer. For example, if the IP address is 123.123.123.123, type the following address into the Web browser: http://123.123.123.123.
Toolbox (Windows) The Toolbox provides status and maintenance information about the printer. It also provides links to this guide for help in performing basic printing tasks and solving problems. Note If the Toolbox was not installed with the other printer software components, you can install it using the installation program on the Starter CD.
HP Instant Support HP Instant Support is a suite of Web-based troubleshooting tools that help you quickly identify, diagnose, and resolve printing problems. It provides the following information about your device: z Easy access to troubleshooting tips Provides tips that are customized for your device. z Resolution of specific device errors Provides immediate access to information that can help you resolve error messages specific to your device.
To gain access to HP Instant Support z Toolbox (Windows) Click the Information tab, and then click HP Instant Support. z Embedded Web server In a Web browser, type the IP address assigned to the device (this information is listed on the configuration page; see Understanding and printing the configuration page). In the Other Links section of the Information or Settings tab, click HP Instant Support. Note Do not bookmark the Web pages that are used to open HP Instant Support.
Understanding and printing the configuration page Use the configuration page to view current printer settings, ink supply status, and printhead health; to help troubleshoot printer problems. The configuration page also contains a log of recent events. If the printer is connected to a network, an additional network configuration page prints; this page shows the network settings for the printer. If you need to call HP, it is often useful to print the configuration page before calling.
To print a configuration page z Control panel 1 Ensure the printer is turned on. 2 Press (Select button) on the control panel. 3 Ensure INFORMATION MENU is highlighted, and then press (Select button). 4 Press (Down Arrow button) until the option to print configuration page is highlighted, and then press (Select button). 5 Press (Down Arrow button) until the option to print configuration page is highlighted, and then press (Select button) to print.
Configuring the printer (Windows) You can connect the printer directly to a computer, or you can share the printer among other users on a network. Note You must have administrator privileges to install a printer driver in Windows 2000 or Windows XP. Direct connection You can connect the printer directly to your computer using a USB cable or an IEEE 1284-compliant bidirectional parallel cable. Note Windows NT 4.0 does not support USB. Do not connect a USB and a parallel cable to printer at the same time.
To connect the printer before the installing software If you connected the printer to the computer before installing the printer software, the Found New Hardware wizard appeared on the computer screen. Note If you have turned on the printer, do not turn off the printer or unplug the cable from the printer while the installation program is running. If you do so, the installation program will not finish.
Network connection If the printer has network capability, the printer can be shared in a network environment by connecting it directly to the network. This type of connection offers the ability to manage the printer using the embedded Web server from any computer on the network.
To install the printing software on client computers After the printer drivers have been installed on the computer that is acting as the print server, the printing functionality can be shared. Individual Windows users who want to use the network printer must install the software on their computers (clients). A client computer can connect to the printer in the following ways: z In the Printers folder, double-click the Add Printer icon and follow the instructions for a network installation.
Configuring the printer (Mac OS) You can use the printer with a single Macintosh computer using a USB cable, or you can share the printer among other users on a network. To install the software for network or direct connection 1 Connect the printer to the computer with the USB cable or to the network with a network cable. 2 Insert the Starter CD into the CD-ROM drive. 3 Click Install Driver and follow the instructions on the screen for your connection type.
To share among computers with the same operating system Use the following steps to share the printer among Macintosh computers with the same operating system: 1 Turn on printer sharing on the computer that is connected to the printer (the host). • Mac OS X (10.2.x and later): Open System Preferences, click Sharing, click Services, and then select the Printer Sharing check box.
Uninstalling the printer software To uninstall the software for Windows computers If you are using Windows 2000 or Windows XP, you must have administrator privileges to uninstall the printer software. 1 From the Windows desktop, click Start, point to Programs, followed by the printer name, and then click the uninstall option. 2 Follow the onscreen instructions to remove the software. Alternatively, do the following.
5 Control panel The control panel allows you to change printer settings, view printer status and printer messages, and diagnose printer problems. Additional menu items can appear in the control panel, depending on the options installed in the printer. Understanding control-panel messages This section briefly explains some of the messages that may appear on the control-panel display.
Control-panel messages The following table describes some of the common control-panel messages. For information on: 48 z Replacing the printheads or ink cartridges: See Replacing the ink cartridges and Maintaining the printheads. z Loading paper: See Loading media. Message Description CLOSE ALL COVERS The printer cannot print because one or more of the covers is open. Ensure all covers are properly closed. ENSURE REAR ACCESS PANEL IS PROPERLY CLOSED The rear access panel is not closed properly.
ENWW Message Description [COLOR] INK CARTRIDGE IS EXPIRING SOON When the ink cartridge expires, replace with a new HP ink cartridge. Press (Resume button) to clear this message. NON-HP [COLOR] INK CARTRIDGE... A non-HP ink cartridge has been detected. Replace with a HP ink cartridge. To continue printing with non-HP ink cartridge, press (Power button), press (Resume and hold button) three times, and release (Power button). However, print quality and ink level information may be affected.
Understanding control-panel menus Information menu This menu contains printer information pages that give details about the printer and its configuration. To print an information page, scroll to the desired page and press (Select button). 50 Message Description PRINT MENU MAP This item prints a map of the printer menu structure.
Paper Handling menu These settings control the default media options. However, settings made in the software application from which you print or in the printer driver override control panel settings for the current print job. ENWW Message Value or Submenu Description TRAY 1 SIZE NOT SET SUPER B (13 X 19 IN.
52 Message Value or Submenu Description TRAY 2 SIZE NOT SET SUPER B (13 X 19 IN.) A3 NOBI A3 A4 B4 (JIS) B5 (JIS) EXECUTIVE LEGAL LETTER STATEMENT 11 X 17 CUSTOM This item allows you to select the media size loaded in Tray 2. Default = NOT SET TRAY 2 TYPE NOT SET PLAIN PAPER This item shows the media type for Tray 2. Default = NOT SET DEFAULT TRAY TRAY 1 TRAY 2 This item allows you to set the default tray.
Configure Device menu Items in this menu affect printer behavior. Configure the printer according to your printing needs. Message Value or Submenu Description PRINT PS/PCL6 ERRORS OFF ON This item allows you to print a list of PS/PCL6 errors. Default = OFF UNATTENDED PRINTING OFF ON This item sets the printer to pause during large print jobs (after every 100 pages) so that you can clear the output tray.
Printing menu The items in this menu are used when printing from MS-DOS®, UNIX, and Linux. If your computer is running Windows or Mac OS, configure these settings using the printer driver. 54 Message Value or Submenu Description COPIES 1 - 100 This item sets the number of copies to print. Default = 1 DEFAULT PAPER SIZE LETTER A4 This item allows you to set the default media size.
Maintenance menu Print Quality menu This menu allows you to adjust aspects of print quality, including calibration, printhead alignment, and quality level. . Message Value or Submenu Description ALIGN PRINTHEADS N.A. This item begins the printhead alignment process. COLOR CALIBRATION N.A. This item begins the color calibration process. LINEFEED CALIBRATION N.A. This item begins the linefeed calibration process. CLEAN PRINTHEADS N.A. This item begins the printhead cleaning process.
Changing networking parameters from the control panel The EIO (enhanced input/output) submenu appears on the I/O menu only when an HP Jetdirect print server is installed. If the printer contains an HP Jetdirect print server, you can configure basic networking parameters using the EIO menu. Network printer administrators can also use HP Web Jetadmin or the embedded Web server to configure these and other parameters remotely.
Message Value or Submenu Description CFG IPX/SPX NO YES Selects whether to use the IPX/SPX menu and set the IPX/SPX protocol parameters. In the IPX/SPX menu, you can specify the frame type parameter used on your network. z The default is AUTO, which automatically sets and limits the frame type to the first one detected. z For Ethernet networks, frame type selections include EN_8023, EN_II, EN_8022, and EN_SNAP. z For Token Ring networks, frame type selections include TR_8022 and TR_SNAP.
Novell NetWare frame type parameters The HP Jetdirect print server automatically selects a NetWare frame type. Select a frame type manually only when the print server selects an incorrect frame type. To identify the frame type chosen by the HP Jetdirect print server, print a configuration page from the control panel. See Understanding and printing the configuration page. The following frame types are supported: z Ethernet_802.3 z Ethernet_II z Ethernet_802.
Resetting the HP Jetdirect print server Resetting the HP Jetdirect print server restores the factory default values of the Jetdirect print server. Note When you restore the factory default values for the HP Jetdirect print server, all previously stored EIO settings are lost. To reset the HP Jetdirect print server 1 Press (Power button) to turn off the printer. 2 While holding (Back button) and (Resume button), turn on the printer.
6 Maintaining and troubleshooting Replacing the ink cartridges You can check the ink levels from the control panel or the embedded Web server. For information about using these tools, see Overview of printer management tools. After removing a cartridge from its package, install it right away. Do not remove a cartridge from the printer for long periods of time. CAUTION HP recognizes customer’s choice, but cannot guarantee the quality or reliability of non-HP ink cartridges.
3 Remove the ink cartridge that requires replacement by grasping it between your thumb and forefinger and pulling it firmly toward you. 4 Remove the new ink cartridge from its package. 5 Insert the cartridge into its own color-coded slot. Press down firmly on the cartridge to ensure proper contact. 6 Close the ink cartridge cover.
To align the printheads Whenever you replace a printhead, the printer automatically aligns the printheads to ensure the best print quality. However, if the appearance of your printed pages indicates that the printheads are misaligned, you can align them manually. z From the control panel 1 Press (Select button) on the control panel. 2 Press press (Up Arrow button) until MAINTENANCE is highlighted, and then (Select button). 3 Ensure PRINT QUALITY is highlighted, and then press (Select button).
To replace the printheads Note ENWW Only replace printheads after you have attempted to clean the printheads. See To clean printheads automatically and To clean the printhead contacts manually. 1 Ensure the printer is plugged in and turned on. 2 Lift the ink cartridge cover, and then lift the printhead cover. 3 Lift to open the printhead latch. 4 Lift the handle of a printhead and use it to pull the printhead out of its slot.
7 Close the printhead latch. Press down to ensure it is in the lock position. 8 Close the covers. 9 Wait while the printer initializes the printheads and prints two alignment pages. To clean the printhead contacts manually To find out which printheads are compatible with your printer, see Supplies. CAUTION 64 Clean the printhead contacts only after you have attempted to clean the printheads automatically. See To clean printheads automatically.
6 CAUTION Carefully remove any ink from the contact pads on the printhead using a dry cotton swab or a soft, dry, lint-free cloth that will not come apart or leave fibers behind. Only wipe the contact pads. Wiping the nozzles (located on the underside of the printhead) can cause severe damage to the printhead. 7 CAUTION Insert the printhead into its color-coded slot. Press down firmly on the printhead to ensure proper contact. Avoid using drinking water or alcohol, which could damage the printheads.
Calibrating the color Whenever you replace a printhead, the printer automatically calibrates the colors to ensure the best print quality. If you are not satisfied with the appearance of the colors, you can calibrate colors manually. z From the control panel 1 Press (Select button) on the control panel. 2 Press (Up Arrow button) until MAINTENANCE is highlighted, and then press (Select button). 3 Ensure PRINT QUALITY is highlighted, and then press 4 Press (Select button).
Troubleshooting tips and resources Use the following tips and resources to resolve printing problems. z For paper jam, see Clearing jams. z For paper-feed problems, such as the paper skew and paper pick, see Resolving paper-feed problems. Some printer problems can be resolved by resetting the printer. To reset the printer 1 Press (Power button) to turn off the printer. 2 Disconnect the power cord from the printer. 3 Wait about 20 seconds, and then reconnect the power cord.
Resetting the control panel language 1 Press (Power button) to turn off printer. 2 Press and hold 3 Release (Power button) and then press (Select button) once. (Power button). The printer will initialize and prompt for language selection. 4 Scroll using (Up Arrow button) or to select the language.
Check cable connections z Make sure both ends of the cable (USB, parallel, or network) are secure. z If the printer is connected to a network, check the following: • Check the Link light on the back of the printer. • Make sure you are not using a phone cord to connect the printer. • The network hub, switch, or router is on and working properly. Check printer setup for network environment Ensure the correct printer driver and printer driver port are being used.
Printer takes a long time to print Check the system configuration Make sure the computer meets the minimum system requirements for the printer. See Printer specifications. Check the port setting The port setting configuration in your system might not be set to ECP. See the documentation that came with the computer for information on how to change the port setting, or contact the computer manufacturer.
Check the page-orientation setting Make sure the media size and page orientation selected in the application match the settings in the printer driver. Check the Preserve Layout setting (Windows) If you are using an auto-duplex unit to do automatic duplex printing, ensure Preserve Layout is selected in the printer driver. Clearing this option may result in unwanted page breaks. See Printing on both sides (duplexing).
Meaningless characters print If an interruption occurs to a job that is printing, the printer might not recognize the rest of the job. Cancel the print job and wait for the printer to return to the ready state. If the printer does not return to the ready state, cancel all jobs, and wait again. When the printer is ready, resend the job. If prompted by the computer to retry the job, click Cancel.
Clean the inside of the auto-duplex unit After extensive printing, ink might be deposited on the inside of the auto-duplex unit causing ink to smear when printing on both sides of the paper. To remove the deposited ink, use a lint free cloth to clean the inside of the auto-duplex unit. Enable the printer's output ramp When printing in Fast Normal (default) or Fast print mode, the printer does not use the output ramp to hold each printed page before releasing it onto the output tray.
Output is faded or dull colored Check the print mode The Fast Normal and Fast modes in the printer driver allow you to print at a faster rate, they are good for printing drafts. To get better result, select Normal or Best. See Changing print settings. Check the paper type setting When printing on transparencies or other special media, select the corresponding media type in the printer driver. See Printing on special and custom-size media.
Colors do not line up properly Check printheads The printheads are automatically aligned when a printhead is replaced. However, you might notice improvement in the print quality by performing the alignment procedure yourself. See Maintaining the printheads. Check graphics placement Use the zoom or print preview feature of your software to check for gaps in the placement of graphics on the page.
Resolving paper-feed problems This section provides solutions to common paper-feed problems. For information on resolving jams, see Clearing jams. Tray cannot be inserted z With the tray removed from the printer, turn the printer off and then on again. Reinsert the tray. z Make sure the tray is aligned with the printer opening. z Check for jammed paper. Media is not supported for the printer or tray Use only media that is supported for the printer and the tray being used.
Multiple pages are being picked up z Make sure the media guides are set to the correct markings in the trays for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack. z Make sure that the tray is not overloaded with paper. z When you load paper, avoid fanning the stack. Fanning paper can cause static electricity to build up and intensify multiple-pick problems. z When reinserting a tray into the printer, do so gently.
Troubleshooting installation issues If you had trouble installing the printer, check these items: Problems printing alignment page When printheads are installed or replaced, the printer automatically prints two alignment pages to align the printheads. This process takes about eight minutes. The alignment pages may be discarded after they are printed. If the printer does not print the pages, see General troubleshooting tips, or align the printheads manually (see To align the printheads).
Problems connecting to a network Note After correcting any of the following, run the setup program again. General network troubleshooting If you are unable to install the printer software on the computer, verify that: z All cable connections to the computer and the printer are secure. z The network is operational and the network hub is turned on. z All applications, including virus protection programs and personal firewalls, are closed or disabled.
Clearing jams To avoid jams z Make sure tray 2 is properly inserted, and the printer and trays are placed on a flat surface. z Make sure that nothing is blocking the paper path. z Do not overload the trays. See Understanding specifications for supported media. z Load paper properly. See Loading media. z Do not use media that is curled or crumpled. z Always use media that conforms with specifications. See Selecting print media.
3 If you cannot locate the jam, lift the output tray and check for a jam in tray 1. If media is jammed in the tray, do the following: a Pull out tray 1. b Pull the paper towards you. c Ensure the media is properly aligned in the tray, reinsert the tray and lower the output tray. 4 If you have not found the jam and have tray 2 installed, pull out the tray and remove the jammed media, if possible. If not, do the following: a Ensure the printer is turned off, and disconnect the power cord.
A HP supplies and accessories This section provides information on HP supplies and accessories for the printer. The information is subject to changes, visit HP website (http://www.hpshopping.com) for the latest updates. You may also make purchase through the website. Ordering printing supplies online Besides the HP website, you may order printing supplies through the embedded Web server (EWS) or the Toolbox (Windows).
Accessories Accessories and cables 250-sheet input tray C8261A HP auto-duplex unit C8258A HP IEEE-1284 A-B Parallel Cable (2 meter) C2950A HP IEEE-1284 A-B Parallel Cable (3 meter) C2951A HP USB A-B (2 meter) C6518A Memory modules HP 64 MB SDRAM DIMM Q1887A HP 128 MB SDRAM DIMM C9121A Network interfaces ENWW HP Jetdirect 620N print server/Internet connector (EIO module; Fast Ethernet) J7934A HP Jetdirect 625N print server/Internet connector (EIO module; Gigabit) J7960A HP Jetdirect 170X
Supplies Ink supplies Ink cartridges HP 10 Black C4844A HP 11 Cyan C4836A HP 11 Magenta C4837A HP 11 Yellow C4838A Printheads HP 11 Black C4810A HP 11 Cyan C4811A HP 11 Magenta C4812A HP 11 Yellow C4813A HP Media Plain paper HP Bright White Inkjet Paper 500 sheets Letter (8.5 by 11 inches) HPB1124 500 sheets A4 (210 by 297 mm) C1825A 200 sheets A3 (297 by 420 mm) C1858A 250 sheets Tabloid (11 by 17 inches) B1724 250 sheets Letter (8.5 by 11 inches) B250 2500 sheets Letter (8.
HP Multipurpose Paper 5-ream carton Letter (8.5 by 11 inches) M115R 250 sheets Letter (8.5 by 11 inches) 25011 500 sheets Letter (8.5 by 11 inches) M1120 500 sheets Letter (8.5 by 11 inches) MR311 500 sheets Legal (8.5 by 14 inches) M1420 20 sheets, glossy Letter (8.5 by 11 inches) C6831A 50 sheets, glossy Letter (8.5 by 11 inches) Q1785A 20 sheets, glossy 4 by 6 inches Q1977A 20 sheets, matte Letter (8.
Business communication paper HP Brochure and Flyer Paper 50 sheets, two-sided, glossy Letter (8.5 by 11 inches) C6817A 50 sheets, matte Letter (8.5 by 11 inches) C6955A 100 sheets, tri-fold, two-sided, glossy Letter (8.5 by 11 inches) C7020A 100 sheets, tri-fold, matte Letter (8.
B Support and warranty If the printer is not operating properly and the suggestions in Maintaining and troubleshooting do not solve the problem, try using one of the following support services to obtain assistance. Obtaining electronic support You can obtain support from HP from the following electronic sources: z Web Visit the printer website on hp.com for the latest software, product, operating system, and support information: http://www.hp.
Telephone support numbers In many location, HP provides toll free telephone support during the warranty period. However, some of the support numbers listed below may not be toll free. For the most current list of telephone support numbers, see http://www.hp.com/support.
Country/Region Telephone number El Salvador 800-1-785 Finland 0203 53232 France 0826 10 4949 Germany 01805 258 143 HP bietet während der Gewährleistungsfrist vielerorts gebührenfreien telefonischen Support an. Die nachfolgend aufgelisteten Rufnummern sind jedoch unter Umständen nicht gebührenfrei. Zur weiteren Klärung oder um zusätzliche Information zu erhalten, können Sie Kontakt mit der Online-Kundenbetreuung von HP (http://www.hp.com/cpso-support/guide/psd/ cscemea.html) aufnehmen.
90 Country/Region Telephone number Malaysia +1800 805 405 Malta * Mexico Mexico City: 52-58-9922 Outside Mexico City: 01-800-472 6684 Moldova * Monaco +33 (0) 173018475 Morocco 22 40 47 47 Netherlands 0900 117 0000 New Zealand +64 (9) 356 6640 Nicaragua 174 Nigeria * Norway 800 62 800 Oman +971 4 366 2020 Panama 001-800-711-2884 Peru 0-800-10111 Philippines (2) 867 3551 Poland (22) 5666 000 Portugal 213 164 164 Puerto Rico 1 877 232 0589 Qatar +971 4 366 2020 Romania
Country/Region Telephone number Trinidad & Tobago 1-800-711-2884 Tunisia 71 89 12 22 Turkey 212 444 71 71 United Kingdom 0870 842 2339 Ukraine Kiev: 44 4903520 United Arabic Emirates (UAE) 800 4520 04 366 2020 United States 1-800 HP INVENT Vatican City 02 3859 1212 Vietnam (8) 823 4530 West Africa (English-speaking countries/regions) * West Africa (French-speaking countries/regions) +351 213 17 63 80 Yemen +971 4 366 2020 * For support information, call your HP service provider.
Hewlett-Packard limited warranty statement HP product Duration of Limited Warranty Software 1 year Accessories 1 year Ink cartridges 6 months* Printheads 1 year* Printer peripheral hardware (see below for details) 1 year *For more detailed warranty information, see http://www.hp.com/support/inkjet_warranty.
Limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Limitations of liability 1 To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer’s sole and exclusive remedies.
HP Inkjet Supplies - Warranty Quick Reference Note This information is intended to be an easy-to-read summary of the full HP warranty statement. To read the full warranty statement, go to www.hp.com/support/inkjet_warranty and select your supply. Is your product covered under warranty? If you believe your ink supply or printhead is defective, you may return it for a refund or replacement provided that ALL of the following are true: z Ink supply: It is not out of ink.
HP Inkjet Supplies - Expiration As ink ages, it loses water. When ink is old enough, it can damage the printheads or other parts of the printing system. In normal use, most cartridges will run out of ink long before the ink is old enough to cause damage. However, to prevent any possibility of damage, HP printers that use the cartridges listed above are designed to stop printing with the cartridges before the ink gets too old.
C Printer specifications Printer specifications For media and media-handling specifications, see Selecting print media. Physical specifications Available models and Size (width by depth 676 by 498 by 199 mm (26.6 by 19.6 by 7.8 inches) physical dimensions by height) z With auto-duplex unit: 676 by 588 by 199 mm (26.6 by 23.1 by 7.8 inches) z With tray 2: 676 by 498 by 264 mm (26.6 by 19.6 by 10.4 inches) z With tray 2 and auto-duplex unit: 676 by 588 by 264 mm (26.6 by 23.1 by 10.
Font support z z 45 TrueType and 35 PostScript fonts built-in (all PostScript emulation, PCL 5c, and PCL 6 accessible) Intellifont and TrueType rasterizer built into PCL 5c and PCL 6 Duty cycle Up to 12,000 pages per month Advanced security* *Applies to full-feature HP Jetdirect products with firmware version x.24.
Network operating system compatibility z z z z z z z z z z z z z z z z z Compatible network protocols Windows 98, Windows Me, Windows NT 4.0, Windows 2000, Windows XP 32-bit (Professional and Home Editions), Windows XP 64-bit Edition Novell NetWare 4.x, 5.x, 6, NDS, and NDPS HP-UX 10.20, 11.x Solaris, 2.6, 7, 8 (SPARC systems only) RedHat Linux 7.1 and later SuSE Linux 7.1 and later Mac OS X (10.1.5 and later) IBM OS/2 Warp 4.x* IBM AIX 3.2.
Network management HP Web Jetadmin plug-ins Embedded Web server Features Ability to remotely configure and manage network devices z Job accounting z HP myPrintMileage z System requirements TCP/IP-based network z A Web browser (either Netscape Navigator 4.8 or Microsoft Internet Explorer 5.0 or later) z Network connection. (You cannot use the embedded Web server when the printer is connected directly to a computer.
Environmental specifications Operating environment Operating temperature 5° to 40° C (41° to 104° F) Recommended 15° to 35° C (59° to 95° F) operating conditions Recommended relative humidity Storage environment Storage temperature Storage relative humidity 20 to 80 percent noncondensing -40° to 70° C (-40° to 158° F) Up to 90 percent noncondensing at a temperature of 65° C (149° F) Electrical specifications Power supply Built-in universal power supply Power requirements z Input voltage: 110 to 240
D Regulatory information FCC statement The United States Federal Communications Commission (in 47 cfr 15.105) has specified that the following notices be brought to the attention of users of this product. This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
VCCI statement (Japan) Regulatory model number For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SNPRC-0402. The regulatory number should not be confused with the product name (HP Business Inkjet 2800) or product number (C8163A, C8164A and C8174A). Power cord statement The power cord cannot be repaired. If it is defective, it should be discarded or returned to the supplier.
Declaration of conformity DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Hewlett-Packard Singapore (Pte) Ltd Manufacturer’s Address: Imaging and Printing Manufacturing Operations Singapore 60 Alexandra Terrace, #07-01, The Comtech, Singapore 118502 declares, that the product Product Name: HP Business Inkjet 2800, HP Business Inkjet 2800dt HP Business Inkjet 2800dtn Product Number: Regulatory Model C8163A, C8164A, C8174A.
Environmental sustainability program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. HP continuously improves the design processes of its products to minimize the negative impact on the office environment and on the communities where products are manufactured, shipped, and used. HP has also developed processes to minimize the negative impact of the disposal of the product at the end of its printing life.
Hazardous materials This HP product contains the following materials that might require special handling at end-of-life: z Lead in the solder Recycling Design for recycling has been incorporated into this product: z The number of materials has been kept to a minimum while ensuring proper functionality and reliability. z Dissimilar materials have been designed to separate easily. z Fasteners and other connections are easy to locate, gain access to, and remove by using common tools.
Index Back button 9 black and white pages troubleshooting 74 blank pages, troubleshooting 70 bleeding colors troubleshooting 74 brochure HP Brochure and Flyer Paper 86 buttons on control panel 9 color calibrating 66 calibration methods 96 specifications 99 troubleshooting 74 ColorSync color calibration 96 Configuration page 38 configuration page printing 50 Configure Device menu 53 connecting printer parallel, USB connections 40 connections parallel, USB 40 specifications 96 connectors USB, parallel 10 co
E I EIO menu 56 EIO slot specifications 96 electrical specifications 100 embedded Web server opening 34 system requirements 99 embedded Web server (EWS) description 33 EMI statement (Korea) 101 end-of-life returns 105 energy consumption 100 Energy Star 104 envelopes sizes supported, trays supporting 20 environmental specifications 100 sustainability program 104 error messages settings in Toolbox 35 I/O timeout 33 ICC Profiles color calibration 96 image quality troubleshooting 71 image quality, resolution
M Mac OS configuring sharing 44 installing software, connecting printer 44 Maintenance menu 55 management tasks overview 30 manual feed slot, front illustration 8 margins, minimum 22 Material Safety Data Sheets (MSDSs) 105 media cards 20 clearing jams 80 custom-size 20 envelopes 20 HP Bright White Inkjet Paper 84 HP Brochure and Flyer Paper 86 HP Everyday Photo Paper 85 HP Multipurpose Paper 85 HP Office Paper 84 HP Office Recycled Paper 84 HP Photo Paper 85 HP Premium Inkjet Paper 86 HP Premium Inkjet Tran
PowerSave mode power consumption 100 Preferences, Toolbox 35 print duty cycle 97 print quality troubleshooting 71 Print Quality menu 55 print servers 83 print servers, Jetdirect resetting 59 print speed 99 print speed slow troubleshooting 70 printer drivers checking for updated 35 help 6 uninstalling 46 warranty 92 printer language support 96 printer parts understanding 8 Printer Status tab, Toolbox 35 printhead cover 8 printheads checking status, cleaning, replacing 61 illustration 8 latch 8 purchase 84 sp
sustainability program 104 symbol set support 97 T TCP/IP configuring 33 TCP/IP settings 56 temperature specifications 100 text troubleshooting 73 thermal inkjet printing technology 96 timeout for I/O 33 Toolbox description 35 Information tab 35 Printer Status tab 35 transparencies HP Premium Inkjet Transparency Film 86 HP Premium Plus Inkjet Transparency Film 86 tray clearing jams 80 inserting, troubleshooting 76 tray 2 enabling 17 installing 11 trays capacities, specifications 21 cards 20 custom-size 20
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