HP PCs - HP Support Assistant 9.0 (Windows 10, 8, 7)
Technical white paper | HP Support Assistant 9.0 
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designated computer. No more trying to decide which software or hardware vendor to contact for 
support, or wasting hours spinning your wheels trying to search for answers. SmartFriend 
technicians can even access your computer remotely to diagnose and resolve issues. 
The support card provides access to a wealth of information from the HP support website for your 
model. 
Virtual Agent 
(See previous section) 
HP Service Center Locator 
Need to get your HP device serviced? The new HP Service Center Locator allows you to enter a city 
or zip code then filter by distance and supported products to discover the best place to take your HP 
device to be repaired or serviced.  
Contact HP Customer Support options: Online Chat, Call Me, and Call HP 
If you’ve tried everything and still can’t find the answers, you can always get assistance from an HP 
Customer Support agent. Relevant options are available from HP Support Assistant to make this 
quick and easy. Options are displayed based on several factors, including your model, country, and 
time of day. 










