HP Photosmart Premium C309 series Windows Help
HP Photosmart Premium C309 series
1 HP Photosmart Premium C309 series Help...........................................................................3 2 Get to know the HP Photosmart Printer parts................................................................................................................................5 Control panel features................................................................................................................8 3 How do I?....................................................................
Errors........................................................................................................................................96 Contents 14 Technical information Notice......................................................................................................................................143 Cartridge chip information......................................................................................................143 Specifications.........................................
HP Photosmart Premium C309 series Help For information about the HP Photosmart, see: • • • • • • • • • • “Get to know the HP Photosmart” on page 5 “How do I?” on page 9 “Print” on page 19 “Scan” on page 39 “Copy” on page 45 “Reprint photos” on page 51 “Save photos” on page 53 “Network setup” on page 59 “Maintain the HP Photosmart” on page 71 “Technical information” on page 143 HP Photosmart Premium C309 series Help HP Photosmart Premium C309 series Help 1 3
Chapter 1 HP Photosmart Premium C309 series Help 4 HP Photosmart Premium C309 series Help
2 Get to know the HP Photosmart • • Printer parts Control panel features Printer parts Front view of the printer Get to know the HP Photosmart • Get to know the HP Photosmart 5
Chapter 2 18 Get to know the HP Photosmart • 6 1 Lid 2 Glass 3 Color graphics display (also referred to as the display) 4 Memory Card slots LED 5 Memory Card slot for Secure Digital and xD cards 6 Memory Card slot for Memory Stick cards 7 Front USB port for your PictBridge-compatible digital camera and other storage devices.
20 19 21 24 25 Printhead assembly 20 Cartridge access area 21 Model number location 22 Rear USB port 23 Ethernet port 24 Power connection (Use only with the power adapter supplied by HP.
Chapter 2 Control panel features Figure 2-1 Control panel features Get to know the HP Photosmart 8 1 Home: Returns to the Homescreen (the default screen when you turn on the product). 2 Directional keys: Allow you to navigate through photos and menu options. Touch the right arrow button to access the secondary Home screen. 3 Back: Returns to the previous screen on the display. 4 Copy: Opens the Copy menu where you can select a copy type or change the copy settings.
How do I? This section contains links to commonly performed tasks, such as printing photos, scanning, and making copies.
Chapter 3 How do I? 10 How do I?
4 Paper basics By default, the HP Photosmart is set to detect the size and type of paper you load in the input tray automatically and then adjust its settings to generate the highest quality output for that paper. If you are using special papers, such as photo paper, transparency film, envelopes, or labels, or if you experience poor print quality using the automatic setting, you can manually set the paper size and type for print and copy jobs.
Chapter 4 NOTE: At this time, some portions of the HP Web site are available in English only. Recommended papers for printing If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. Paper basics Depending on your country/region, some of these papers might not be available. HP Advanced Photo Paper This thick photo paper features an instant-dry finish for easy handling without smudging.
HP Iron-On Transfers HP Iron-on Transfers (for color fabrics or for light or white fabrics) are the ideal solution for creating custom T-shirts from your digital photos. HP Photo Value Pack HP Photo Value Packs conveniently package original HP cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP Photosmart.
Chapter 4 Paper basics b. Load paper. Insert stack of photo paper into photo tray with short edge forward and print side down. Slide stack of paper forward until it stops. NOTE: If the photo paper you are using has perforated tabs, load photo paper so that tabs are closest to you. Slide paper-width guide inward until it stops at edge of paper. c. Lower photo tray lid.
Paper basics Load A4 or 8.5 x 11 inch paper a. Raise output tray. Raise and hold output tray in open position. Slide paper-width guide outwards. Remove all paper from the main input tray. b. Load paper. Insert stack of paper into main input tray with short edge forward and print side down. Slide stack of paper forward until it stops. Slide paper-width guide inward until it stops at edge of paper. c. Lower output tray. Lower output tray and pull tray extender towards you, as far as it will go.
Chapter 4 Paper basics NOTE: When you use legal-size paper, leave the paper catch closed. Load envelopes a. Raise output tray. Raise and hold output tray in open position. Slide paper-width guide outwards. Remove all paper from the main input tray. b. Load envelopes. Insert one or more envelopes into far-right side of main input tray, with envelope flaps on left and facing up. Slide stack of envelopes forward until it stops. Slide paper-width guide inward against stack of envelopes until it stops.
Paper basics c. Lower output tray. 2. View the animation for this topic. Related topics “Information on paper” on page 17 Information on paper The HP Photosmart is designed to work well with most paper types. Test a variety of paper types before buying a large quantity. Find a paper type that works well and is easy to purchase. HP papers are designed for the best quality results.
Chapter 4 Paper basics 18 Paper basics
5 Print “Print documents” on page 19 “Print photos” on page 20 “Print a creative project” on page 28 “Print a Web page” on page 32 Print “Print forms and templates (Quick Forms)” on page 32 Related topics • “Load media” on page 13 • “Recommended papers for photo printing” on page 11 • “Recommended papers for printing” on page 12 Print documents Most print settings are automatically handled by the software application.
Chapter 5 5. Select the appropriate options for your print job by using the features available in the Advanced, Printing Shortcuts, Features, and Color tabs. TIP: You can easily select the appropriate options for your print job by choosing one of the predefined print tasks on the Printing Shortcuts tab. Click a type of print task in the Printing Shortcuts list. The default settings for that type of print task are set and summarized on the Printing Shortcuts tab.
9. (Optional) Select the Borderless printing check box if it is not already checked. If the borderless paper size and paper type are not compatible, the product software displays an alert and allows you to select a different type or size. 10. In the Basic Options area, select a high print quality, such as Best, from the Print Quality drop-down list. NOTE: To achieve the highest dpi resolution, you can use the Maximum dpi setting with supported types of photo paper.
Chapter 5 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xDPicture card 3 Front USB port/Pictbridg
1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xDPicture card 3 Front USB port/Pictbridge: For digi
Chapter 5 Touch 8.5 x 11. Touch Back. e. Print photo. Touch Print. Print multiple photos on full-size paper a. Load paper. Load full-size paper in the main input tray. b. Insert memory device.
Touch photo you want to print. Touch photo to select it. Touch up arrow to increase number of copies. d. Change page layout. Touch Print to preview print job. Touch Options to change print settings. Touch Layout. Touch 4x6 on 8.5x11. Touch Back. e. Print photo. Touch Print. 2. View the animation for this topic.
Chapter 5 Touch photo to select it. Touch up arrow to increase number of copies. e. Print photo. Touch Print to preview print job. Touch Print. Print single photo on full-size paper a. Set up Internet connection. Make sure that the HP Photosmart is connected to a network that has Internet access. b. Load paper. Load full-size paper in the main input tray. Print c. Log in to Snapfish. Touch Snapfish on the Home screen. Enter login details using keypad and touch OK. d. Select photo. Touch View & Print.
Print multiple photos on full-size paper a. Set up Internet connection. Make sure that the HP Photosmart is connected to a network that has Internet access. b. Load paper. Load full-size paper in the main input tray. Print c. Log in to Snapfish. Touch Snapfish on the Home screen. Enter login details using keypad and touch OK. d. Select photo. Touch View & Print. Select album. Touch photo you want to print. Touch photo to select it. Touch up arrow to increase number of copies. e. Change page layout.
Chapter 5 Print a creative project 1. Do one of the following: Print album pages a. Load paper. Load up to 13 x 18 cm (5 x 7 inch) photo paper in photo tray or full-size photo paper in main input tray. b. Insert memory device.
Touch Yes for cover page. Touch up arrow to increase number of album pages. e. Print photo. Touch Done to preview print job. Touch Print. Print panoramic photos a. Load paper. Load 10 x 30 cm (4 x 12 inch) panorama paper in the main input tray. Print b. Insert memory device.
Chapter 5 Touch Panorama Prints. Select source. d. Select photo. Touch left or right arrow to scroll through photos. Touch photo to select it. Touch up arrow to increase number of copies. e. Print photo. Touch Done to preview print job. Touch Print. Print wallet photos a. Load paper. Load up to 13 x 18 cm (5 x 7 inch) photo paper in photo tray or full-size photo paper in main input tray. b. Insert memory device.
d. Select photo. Touch left or right arrow to scroll through photos. Touch photo to select it. Touch up arrow to increase number of copies. e. Print photo. Touch Done to preview print job. Touch Print. Print Print passport photos a. Load paper. Load up to 13 x 18 cm (5 x 7 inch) photo paper in photo tray or full-size photo paper in main input tray. b. Insert memory device.
Chapter 5 d. Select photo. Touch left or right arrow to scroll through photos. Touch photo to select it. Touch up arrow to increase number of copies. e. Print photo. Touch Done to preview print job. Touch Print. 2. View the animation for this topic. Related topics • “Recommended papers for photo printing” on page 11 • “Edit photos before printing” on page 35 • “Stop the current job” on page 141 Print a Web page You can print a Web page from the Web browser your computer on the HP Photosmart.
To print forms from the control panel 1. Make sure you have paper loaded in the input tray. 2. On the Home Screen, touch the right arrow to view more options. 3. Touch Quick Forms. 4. Touch the up or down arrow to scroll through the forms and templates. 5. Touch the form you want to print. 6. If prompted, select the type of form to print. 7. Touch the up arrow to increase the number of copies, and then touch Done. Print using the maximum dpi Use maximum dpi mode to print high-quality, sharp images.
Chapter 5 View the print resolution The printer software displays the print resolution in dots per inch (dpi). The dpi varies according to the paper type and print quality that you select in the printer software. To view the print resolution 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box.
3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Click the Printing Shortcuts tab. 5. In the Printing Shortcuts list, click a printing shortcut. The print settings for the selected printing shortcut are displayed. 6. Change the print settings to those you want in the new printing shortcut. 7.
Chapter 5 Touch left or right arrow to scroll through photos. Touch photo to select it. b. Edit photo. Touch Edit. Touch Rotate. Touch Done. Crop photo a. Select photo. Touch View & Print. Select photo source. Touch left or right arrow to scroll through photos. Touch photo to select it. b. Edit photo. Touch Edit. Touch Crop. Touch Done. Print Photo fix a. Select photo. Touch View & Print. Select photo source. Touch left or right arrow to scroll through photos. Touch photo to select it. b. Edit photo.
Adjust brightness a. Select photo. Touch View & Print. Select photo source. Touch left or right arrow to scroll through photos. Touch photo to select it. b. Edit photo. Touch Edit. Touch down arrow to scroll to Brightness. Touch Brightness. Set brightness. Touch Done. Edit photos before printing Print Color effect a. Select photo. Touch View & Print. Select photo source. Touch left or right arrow to scroll through photos. Touch photo to select it. b. Edit photo. Touch Edit.
Chapter 5 Print 38 Print
6 Scan • • • “Scan to a computer” on page 39 “Scan to a memory card or USB storage device” on page 40 “Scan and reprint photos” on page 51 Scan to a computer To scan to a computer 1. Load original. a. Lift lid on product. Scan b. Load original print side down on right front corner of glass. c. Close lid. 2. Connect to computer.
Chapter 6 3. Start scan. a. Touch Scan on Home screen. The Scan To menu appears. b. Touch Computer. If product is network-connected, a list of available computers appears. Select computer to which you want to transfer to start the scan. c. Select job shortcut you want to use. 4. View the animation for this topic.
1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xDPicture card 3 Front USB port/Pictbridge: For digi
Chapter 6 Load original print side down on right front corner of glass. Close lid. b. Insert memory device.
1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xDPicture card 3 Front USB port/Pictbridge: For digi
Chapter 6 Scan 44 Scan
7 Copy • • “Copy text or mixed documents” on page 45 “Copy photos (reprint)” on page 51 Copy text or mixed documents 1. Do one of the following: 1-sided copy a. Load paper. Load full-size paper in the main input tray. b. Load original. Lift lid on product. Copy Load original print side down on right front corner of glass.
Chapter 7 Close lid. c. Select Copy. Touch Copy on Home screen. The Copy menu appears. Touch up arrow to increase number of copies. d. Start copy. Touch Black Copy or Color Copy. 2-sided copy a. Load paper. Load full-size paper in the main input tray. b. Load original. Lift lid on product.
Load original print side down on right front corner of glass. Copy Close lid. c. Select Copy. Touch Copy on Home screen. The Copy menu appears. Touch Settings. The Copy Settings menu appears. Scroll down to select 2-Sided Copy. Touch On. The Copy menu appears. Touch up arrow to increase number of copies. d. Start copy. Touch Black Copy or Color Copy. Load second page on the glass and touch OK. 2. View the animation for this topic.
Chapter 7 Related topics • “Change the copy settings” on page 48 • “Preview a copy before printing” on page 49 • “Stop the current job” on page 141 Change the copy settings To set the number of copies from the control panel 1. Touch Copy on the Home screen. The Copy menu appears. 2. Touch up arrow button to increase number of copies. To set the paper size from the control panel 1. Touch Copy on the Home screen. The Copy menu appears. 2. Touch Settings. 3. Touch Paper Size. 4. Select the desired copy size.
Paper type Control panel setting HP Professional Brochure & Flyer Paper (Glossy) Brochure Glossy HP Professional Brochure & Flyer Paper (Matte) Brochure Matte HP Premium or Premium Plus Inkjet Transparency Film Transparency Other transparency film Transparency Plain Hagaki Plain Paper Glossy Hagaki Premium Photo L (Japan only) Premium Photo Advanced Photo Paper Advanced Photo To change the copy quality from the control panel 1. Touch Copy on the Home screen. The Copy menu appears. 2.
Chapter 7 To preview your copy from the control panel 1. Touch Copy on the Home screen. The Copy menu appears. 2. Touch Settings. 3. Change copy settings on the product to accurately reflect the copy you want to make. 4. Touch Preview. An image on the display shows how your copy will print.
Reprint photos To reprint an original photo 1. Load original. a. Lift lid on product. Reprint photos 8 b. Load original print side down on right front corner of glass. c. Close lid. 2. Load paper. ▲ Load up to 13 x 18 cm (5 x 7 inch) paper in the photo tray or full-size photo paper in the main input tray. 3. Reprint photo. a. Touch Scan on Home screen. The Scan To menu appears. b. Touch Reprint Photo. c. Touch OK. d. Touch desired paper size. e. Touch up arrow to increase number of copies.
Chapter 8 f. Touch Print to preview print job. g. Touch Print. 4. View the animation for this topic.
9 Save photos • • • • Save photos to your computer Back up photos to a USB storage device Save photos to Snapfish Share photos using Snapfish Save photos to your computer Save photos To save photos 1. Insert memory device.
Chapter 9 Back up photos to a USB storage device To back up photos 1. Insert memory device. a. Insert a memory card into appropriate slot on product.
Save photos to Snapfish Save photos To save photos to Snapfish 1. Set up Internet connection. ▲ Make sure that the HP Photosmart is connected to a network that has Internet access. 2. Insert memory device. ▲ Insert a memory card into appropriate slot on product.
Chapter 9 Share photos using Snapfish To share photos with Snapfish 1. Set up Internet connection. ▲ Make sure that the HP Photosmart is connected to a network that has Internet access. 2. Insert memory device. ▲ Insert a memory card into appropriate slot on product.
Save photos Related topics “Stop the current job” on page 141 Share photos using Snapfish 57
Chapter 9 Save photos 58 Save photos
10 Network setup • • Add the HP Photosmart to a network Set up a Bluetooth connection Add the HP Photosmart to a network • • • • “Wired (Ethernet) network” on page 59 “WiFi Protected Setup (WPS)” on page 60 “Wireless with a router (infrastructure network)” on page 62 “Wireless without a router (ad hoc connection)” on page 63 Wired (Ethernet) network Before you connect the HP Photosmart to a network, make sure you have all of the required materials.
Chapter 10 b. Connect the Ethernet cable to the Ethernet port on the back of the HP Photosmart. c. Connect the other end of the Ethernet cable to an available port on your Ethernet router or switch. 2. Install software. 3. View the animation for this topic. Network setup Related topics “Install the software for a network connection” on page 66 WiFi Protected Setup (WPS) To connect the HP Photosmart to a wireless network using WiFi Protected Setup (WPS), you will need the following: A wireless 802.
To connect the HP Photosmart using WiFi Protected Setup (WPS) 1. Do one of the following: Use Push Button (PBC) method a. Select setup method. On Home screen, touch right arrow to view more options. Touch Setup. Touch Network. Touch WiFi Protected Setup. Touch Push Button. b. Set up wireless connection. Touch Start. Press and hold the button on WPS-enabled router or other networking device to activate WPS.
Chapter 10 Touch WiFi Protected Setup. Touch PIN. b. Set up wireless connection. Touch Start. The device displays a PIN. Enter PIN on WPS-enabled router or other networking device. NOTE: The product begins a timer for approximately two minutes in which the PIN needs to be entered on the networking device. Touch OK. c. Install software. 2. View the animation for this topic.
3. Start Wireless Setup Wizard. ▲ Touch Wireless Setup Wizard. 4. Connect to wireless network. ▲ Select your network from the list of detected networks. 5. Follow prompts. 6. Install software. 7. View the animation for this topic. Related topics “Install the software for a network connection” on page 66 Wireless without a router (ad hoc connection) Use this section if you want to connect the HP Photosmart to a wireless-capable computer without using a wireless router or access point.
Chapter 10 To connect the HP Photosmart to a Windows computer with an ad hoc connection, the computer must have a wireless network adapter and an ad hoc profile. Create a network profile for a Windows Vista or Windows XP computer using the directions below. NOTE: If you have an operating system other than Windows Vista or Windows XP, HP recommends that you use the configuration program that came with your wireless LAN card.
h. Select the check box for This is a computer-to-computer (ad hoc) network; wireless access points are not used. i. Click OK to close the Wireless network properties window, and then click OK again. j. Click OK again to close the Wireless Network Properties Connection window. To connect to a wireless ad hoc network 1. On Home screen, touch the right arrow to view more options. 2. Touch Setup. 3. Touch Network.
Chapter 10 d. Touch Ad Hoc. e. Touch Yes, my network uses WEP encryption. The visual keyboard displays. If you do not want to use WEP encryption, touch No, my network does not use encryption. Go to step 7. 7. If prompted, enter your WEP key as follows. Otherwise go to step 8. a. Touch the appropriate letters or numbers on the visual keyboard. NOTE: You must enter the exact uppercase (capital) and lowercase (small) letters. Otherwise, the wireless connection will fail. b.
To install the Windows HP Photosmart Software on a networked computer 1. Quit all applications running on your computer. 2. Insert the installation CD that came with the product into the CD-ROM drive on your computer and follow the onscreen instructions. NOTE: If the HP Photosmart is not connected to a network, run the Wireless Setup Wizard from the Network menu on the HP Photosmart.
Chapter 10 To find out the device address of the product 1. On the Home Screen, touch the right arrow to view more options. 2. Touch Setup. 3. Touch Bluetooth. NOTE: It is required that the Bluetooth Radio is turned on to enable the Bluetooth options in the Bluetooth menu. 4. Touch Device Address. The Device Address appears, which is read only. 5. Make a note of the device address. You might need it later.
• • Microsoft stack If you have Windows Vista or Windows XP with Service Pack 2 installed on your computer, then your computer has the Microsoft Bluetooth® Protocol Stack. The Microsoft stack allows you to install an external Bluetooth® adapter automatically. If your Bluetooth® adapter supports the Microsoft stack but it does not install automatically, then you do not have the Microsoft stack on your computer.
Chapter 10 To install and print using the Widcomm stack 1. Make sure that you have installed the HP Photosmart software on the computer. NOTE: The purpose of installing the software is to make sure the printer driver is available for the Bluetooth® connection. Therefore, if you have already installed the software, you do not need to reinstall it. If you want both a USB and a Bluetooth® connection to the HP Photosmart, install the USB connection first. For more information, see the Setup Guide.
11 Maintain the HP Photosmart • • • • • Check the estimated ink levels Order ink supplies Replace the cartridges Cartridge warranty information Print and evaluate a print quality report Check the estimated ink levels You can easily check the ink supply level to determine how soon you might need to replace a cartridge. The ink supply level shows an estimate of the amount of ink remaining in the cartridges.
Chapter 11 To check the ink levels from the HP Photosmart Software ▲ In the HP Solution Center, click the Estimated Ink Levels icon. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click the Printer Services button.
Wait for print carriage to move to center of the product. b. Press tab on cartridge, then remove it from slot. b. Twist orange cap to snap it off. A forceful twist may be required to remove the cap. Replace the cartridges 73 Maintain the HP Photosmart 3. Insert new cartridge. a. Remove cartridge from packaging.
Chapter 11 c. Match color icons, then slide cartridge into slot until it clicks into place. d. Close cartridge door. Maintain the HP Photosmart 4. Load paper. ▲ Load letter, A4, or legal unused plain white paper into the main input tray. 5. Align cartridges. 6. View the animation for this topic.
Related topics “Order ink supplies” on page 72 Cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached.
Chapter 11 To evaluate the print quality report 1. Check the ink levels shown on the page. If a cartridge shows very low ink levels and you find the print quality unacceptable, consider replacing that ink cartridge. Print quality typically deteriorates as cartridges run out of ink. NOTE: If the print quality report is not legible, you can check the estimated ink levels from the control panel or HP Photosmart Software. NOTE: Ink level warnings and indicators provide estimates for planning purposes only.
Figure 11-3 Color bars - color mixing (yellow bar contains magenta streaks) ◦ ◦ ◦ ◦ ◦ Check the estimated ink levels in the cartridges. Check if the cartridge corresponding to the streaked bar has the orange tab removed. Reinstall the cartridge and make sure all of the cartridges are properly installed. Clean the printhead, and then print this diagnostic page again. If cleaning the printhead does not solve this print quality issue, replace the cartridge corresponding to the streaked bar.
Chapter 11 • If the text is uneven and ragged at one end, clean the printhead, and then print this diagnostic page again. If this occurs right after a new cartridge is installed, the automatic device servicing routines may solve the problem in a day or so. Figure 11-6 Sample text area - uneven ink distribution • If the text is smeared, check if the paper is curled, clean the printhead, and then print this diagnostic page again. Figure 11-7 Sample text area - streaks or smears 4.
12 Solve a problem This section contains the following topics: HP support Setup troubleshooting Print troubleshooting Memory card troubleshooting Scan troubleshooting Copy troubleshooting Errors Solve a problem • • • • • • • HP support • • HP support by phone Additional warranty options HP support by phone Phone support options and availability vary by product, country/region, and language.
Chapter 12 [[[[[ Solve a problem • • • Serial number (located on the back or bottom of the product) Messages that appear when the situation occurs Answers to these questions: ◦ Has this situation happened before? ◦ Can you re-create it? ◦ Did you add any new hardware or software to your computer at about the time that this situation began? ◦ Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)? For the list of support phone numbers, visit www.hp.com/support.
product to your computer before the software installation screen prompted you to do so, you must follow these steps: Solve a problem Troubleshooting common setup issues 1. Disconnect the USB cable from the computer. 2. Uninstall the software (if you have already installed it). For more information, see “Uninstall and reinstall the software” on page 86. 3. Restart your computer. 4. Turn off the product, wait one minute, then restart it. 5. Reinstall the HP Photosmart software.
Chapter 12 Solve a problem • • • 1 Power connection 2 Power cord and adapter 3 Power outlet If you are using a power strip, make sure the power strip is turned on. Or, try plugging the product directly into a power outlet. Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet. If you plugged the product into a switched outlet, make sure the outlet is switched on.
CAUTION: If the product still does not turn on, it might have a mechanical failure. Unplug the product from the power outlet. Contact HP support for service. Solve a problem Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: You pressed the On button too quickly. If this did not solve the issue, try the next solution.
Chapter 12 Cause: The product might not have been turned on. If this did not solve the issue, try the next solution. Solution 2: Set your product as the default printer Solve a problem Solution: Check your computer documentation to change your product to be the default printer. Cause: You sent the print job to the default printer, but this product was not the default printer. If this did not solve the issue, try the next solution.
The wrong measurements are showing in menus on the display Solution: Change the country/region setting. Solve a problem To set your country/region 1. On the Home Screen, touch the right arrow to view more options. 2. Touch Setup. 3. Touch Preferences. 4. Touch Set Country/Region. 5. Touch the down arrow to scroll through the countries/regions. When the country/ region you want to use appears, touch that country/region. 6. When prompted, touch Yes to confirm your selection.
Chapter 12 The registration screen does not appear Solution: You can access the registration (Sign up now) screen from the Windows taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart Premium C309 series, and then clicking Product Registration. Cause: The registration screen did not launch automatically.
Solve a problem Print troubleshooting Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • • • • • Check cartridges Check paper Check product Check the print settings Reset the product Contact HP support for service Check cartridges Try the following solutions to resolve the issue.
Chapter 12 Check the ink levels Solution: Check the estimated ink levels in the cartridges. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the cartridges until print quality becomes unacceptable.
Align the printer Aligning the printer can help ensure excellent print quality. To align the printer from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. In the HP Solution Center, click Settings. 3. In the Print Settings area, click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services. The Printer Toolbox appears.
Chapter 12 After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the print quality problem still exists. For more information, see: “Print and evaluate a print quality report” on page 75 Cause: The printhead needed to be cleaned. Solve a problem Check the print settings Solution: Try the following: • Check the print settings to see if the color settings are incorrect. For example, check to see if the document is set to print in grayscale.
Cause: The settings were not set correctly. Reset the product Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product. Cause: The product experienced an error. Contact HP support for service Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service. Go to: www.hp.com/support.
Chapter 12 Solution 1: Insert the memory card properly Solution: Turn the memory card so that the label faces up and the contacts are facing the product, and then push the card forward into the appropriate slot until the Photo light turns on. If the memory card is not inserted properly, the product will not respond and the attention light will blink rapidly. Solve a problem After the memory card has been inserted properly, the Photo light will blink green for a few seconds, and then remain lit.
Solution 1: Install the product software To install the product software 1. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program. 2. When prompted, click Install More Software to install the product software. 3. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. Cause: The product software was not installed. If this did not solve the issue, try the next solution.
Chapter 12 • • • Solution 1: Set the camera to PictBridge mode Solution 2: Save the photos in a supported file format Solution 3: Select photos on the camera for printing Solution 1: Set the camera to PictBridge mode Solve a problem Solution: If the camera supports PictBridge, make sure the camera is set to PictBridge mode. See the user guide that came with the camera for instructions on how to do this. Cause: The digital camera was not in PictBridge mode.
Scanned image shows dotted lines instead of text Solution: Make a black-and-white copy of the original and then scan the copy. If you scanned an original that has graphics or artwork surrounding the text, the scanner might not have recognized the text. Text format is incorrect Solution: Some applications cannot handle framed text formatting. Framed text is one of the scan document settings in the software.
Chapter 12 Fit to Page is not working as expected Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Memory is full Photo tray problem Photo tray cannot engage Photo tray cannot disengage Missing HP Photosmart Software Firmware revision mismatch Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The revision number of the product firmware did not match the revision number of the software. Memory is full Solution: Try making fewer copies at a time.
Chapter 12 Solution 2: Make sure paper is loaded correctly in the photo tray Solution: Make sure you have paper loaded correctly in the photo tray. For more information, see: “Load media” on page 13 Cause: The paper was not feeding properly because it was loaded incorrectly. Solve a problem If this did not solve the issue, try the next solution.
Photo tray cannot disengage Solution: Push the output tray all the way down. Cause: The output tray was not lowered all the way. Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 12 Solution 4: Check the connection from the product to your computer Solve a problem Solution: Check the connection from the product to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the product. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn off the product and then on again.
try printing those files by using the product software. The copies might not be damaged. Photos not found Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Reinsert the memory card Solution 2: Print photos from the computer Solution 1: Reinsert the memory card Solution: Reinsert the memory card.
Chapter 12 File corrupted Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Reinsert the memory card in the product Solution 2: Reformat the memory card in your digital camera. Solve a problem Solution 1: Reinsert the memory card in the product Solution: Reinsert the memory card.
• • • Solution 1: Remove all but one memory card Solution 2: Remove the memory card and reinsert it correctly Solution 3: Push the memory card all the way forward Solution: Remove all but one memory card. The product reads the remaining memory card and displays the first photo stored on the memory card. Cause: There were two or more memory cards inserted into the product at the same time. If this did not solve the issue, try the next solution.
Chapter 12 Solution 2: Empty the Recycle Bin on your desktop Solution: Empty the Recycle Bin on your desktop. You might also need to remove files from the hard disk; for example, delete temporary files. Cause: For scanning, there must be at least 50 MB of space available on your computer's hard disk. Solve a problem Out of disk space Solution: Cause: Close some applications and try the task again. The computer did not have enough memory.
Use only one card at a time Solution: You can insert only one memory card at a time. Cause: There were two or more memory cards inserted into the product at the same time. Card is inserted incorrectly Solution: Turn the memory card so that the label faces up and the contacts are facing the product, and then push the card forward into the appropriate slot until the Photo light turns on. If the memory card is not inserted properly, the product will not respond and the attention light will blink rapidly.
Chapter 12 Paper messages The following is a list of paper-related error messages: • • • Ink is drying Paper upside down Paper orientation error Solve a problem Ink is drying Solution: Two-sided printing requires the printed sheets to be dry before printing on the back side. Wait until the product pulls the printed sheet to print on the back side. Cause: Transparencies and some other media require a drying time that is longer than normal.
Ink alert Ink cartridge problem Ink service capacity warning Ink system failure Check ink cartridges Install printhead and then cartridges Non-HP cartridge Original HP ink depleted Previously used genuine HP cartridge Printhead appears to be missing or damaged Printhead problem Problem with printer preparation Ink cartridge is missing, incorrectly installed, or not intended for your product Solve a problem • • • • • • • • • • • • • Cartridges in wrong slot Solution: Remove and reinsert the indicated ink
Chapter 12 • Solution 2: Contact HP support Solution 1: Reset the product Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product. Cause: The product experienced an error. Solve a problem If this did not solve the issue, try the next solution. Solution 2: Contact HP support Solution: Write down the error code provided in the message, and then contact HP support. Go to: www.hp.
Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Solve a problem Cause: The ink cartridges were not intended for use in this product. Incompatible printhead Solution: Contact HP support for service. Go to: www.hp.com/support.
Chapter 12 • Solution 5: Contact HP support Solution 1: Install the ink cartridges correctly Solution: Make sure all of the ink cartridges are properly installed. Refer to the following steps to resolve this error. Solve a problem To make sure the ink cartridges are properly installed 1. Make sure the product is turned on. 2. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place. The print carriage moves to the center of the product.
6. If an ink cartridge was sticking up and you were able to snap it back down into place, close the ink cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved. • If the message has not gone away, proceed to the next step. • If none of the ink cartridges were sticking up, proceed to the next step. 7.
Chapter 12 Solve a problem 12. Close the ink cartridge access door, and check if the error message has gone away. 13. If you still receive the error message, turn the product off, and then on again. Cause: The indicated ink cartridges were not installed correctly. If this did not solve the issue, try the next solution. Solution 2: Close the print carriage latch Solution: Lift the latch handle and carefully lower it to make sure that the latch securing the printhead is securely closed.
Solution 3: Clean the electrical contacts Clean the cartridge electrical contacts. To clean the electrical contacts 1. Make sure the product is turned on. 2. Open the cartridge access door by lifting the blue access handles on the side of the product, until the door locks into place. The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 3.
Chapter 12 Solve a problem 1 Ink window 2 Electrical contacts 5. Wipe the contacts with a dry swab or lint-free cloth. 6. On the inside of the product, locate the contacts in the printhead. The contacts look like a set of four copper or gold-colored pins positioned to meet the contacts on the ink cartridge. 7. Use a dry swab or lint-free cloth to wipe the contacts. 8. Reinstall the ink cartridge. 9. Close the ink cartridge door, and check if the error message has gone away. 10.
• • If the end of warranty date has been reached, purchase a new ink cartridge. If the end of warranty date has not been reached, contact HP support for service or replacement. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. For more information, see: • • “Cartridge warranty information” on page 75 “Replace the cartridges” on page 72 Cause: The electrical contacts needed to be cleaned.
Chapter 12 Cause: The product has nearly maximized the ink service capacity. Ink system failure Solution: Turn off the product, unplug the power cord, and wait 10 seconds. Then, plug the power cord back in and turn on the product. Solve a problem If you continue to receive this message, write down the error code provided in the message on the product display, and then contact HP support. Go to: www.hp.
Solve a problem The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 3. Make sure the ink cartridges are installed in the correct slots. Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and color. 4. Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely down. 5. Press down on any cartridges that are sticking up.
Chapter 12 Solve a problem 8. Press the ink cartridge back down into place. The tab should make a snapping noise when the ink cartridge is correctly seated. If the ink cartridge did not make a snapping noise, the tab might need to be readjusted. 9. Remove the ink cartridge from the slot. 10. Gently bend the tab away from the ink cartridge. CAUTION: Be careful not to bend the tab out more than about 1.27 cm (0.5 inches). 11. Reinstall the ink cartridge. It should now snap down into place.
12. Close the ink cartridge access door, and check if the error message has gone away. 13. If you still receive the error message, turn the product off, and then on again. Cause: The ink cartridges were not installed properly. Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the ink cartridges.
Chapter 12 Solve a problem 4. Lift the latch handle on the print carriage until it stops. 5. Remove the printhead by lifting it straight up. 6. Make sure the latch handle is raised, and then reinsert the printhead.
Solve a problem 7. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 8. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot. 9. Close the ink cartridge door.
Chapter 12 If this did not solve the issue, try the next solution. Solution 2: Contact HP support Solution: Contact HP support for service. Solve a problem Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem installing the printhead or ink cartridges. Non-HP cartridge Solution: Follow the prompts on the display to continue, or replace the indicated ink cartridges.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP ink cartridges, go to: Solve a problem www.hp.com/go/anticounterfeit For more information, see: “Replace the cartridges” on page 72 Cause: The original HP ink in the indicated ink cartridges was depleted.
Chapter 12 Printhead appears to be missing or damaged Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Solve a problem 5. Remove the printhead by lifting it straight up. 6. Clean the printhead. There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts.
Chapter 12 CAUTION: Touch the nozzle and the electrical contact areas only with cleaning materials and not with your finger. Solve a problem To clean the printhead a. Lightly dampen a clean, lint-free cloth and wipe the electrical contact area from the bottom to the top. Do not go past the edge between the nozzles and the electrical contacts. Clean until no new ink shows on the cloth. b.
To clean the electrical contacts in the product a. Lightly dampen a clean, lint-free cloth with bottled or distilled water. b. Clean the electrical contacts in the product by wiping with the cloth from top to bottom. Use as many fresh, clean cloths as necessary. Clean until no ink shows on the cloth. c. Wipe the area dry with a dry lint-free cloth before proceeding to the next step. 8. Make sure the latch handle is raised, and then reinsert the printhead. 9. Carefully lower the latch handle.
Chapter 12 Solve a problem 11. Close the ink cartridge door. Cause: The printhead or ink cartridges were not installed correctly. If this did not solve the issue, try the next solution. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead or ink cartridges.
Solution 1: Reinstall the printhead Solution: Check to make sure the printhead is installed and the ink cartridge access door is closed. Reinstall the printhead. Solve a problem To reinstall the printhead 1. Make sure that the product is turned on. 2. Open the ink cartridge door. 3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. 4. Lift the latch handle on the print carriage until it stops.
Chapter 12 Solve a problem 5. Remove the printhead by lifting it straight up. 6. Clean the printhead. There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts.
To clean the printhead a. Lightly dampen a clean, lint-free cloth and wipe the electrical contact area from the bottom to the top. Do not go past the edge between the nozzles and the electrical contacts. Clean until no new ink shows on the cloth. b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts. c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the nozzles.
Chapter 12 d. Wipe the previously cleaned areas dry with a dry lint-free cloth before proceeding to the next step. 7. Clean the electrical contacts inside the product. Solve a problem To clean the electrical contacts in the product a. Lightly dampen a clean, lint-free cloth with bottled or distilled water. b. Clean the electrical contacts in the product by wiping with the cloth from top to bottom. Use as many fresh, clean cloths as necessary. Clean until no ink shows on the cloth. c.
Solve a problem 11. Close the ink cartridge door. Cause: There was a problem with the printhead. If this did not solve the issue, try the next solution. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead.
Chapter 12 3. In the Print Settings area, click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services. Solve a problem The Printer Toolbox appears. 4. Click the Device Services tab. 5. Click Clean the printhead. 6. Follow the prompts until you are satisfied with the quality of the output, and then click Done. There are two stages of cleaning.
Solve a problem The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 3. Make sure the ink cartridges are installed in the correct slots. Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and color. 4. Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely down. 5. Press down on any cartridges that are sticking up.
Chapter 12 Solve a problem 8. Press the ink cartridge back down into place. The tab should make a snapping noise when the ink cartridge is correctly seated. If the ink cartridge did not make a snapping noise, the tab might need to be readjusted. 9. Remove the ink cartridge from the slot. 10. Gently bend the tab away from the ink cartridge. CAUTION: Be careful not to bend the tab out more than about 1.27 cm (0.5 inches). 11. Reinstall the ink cartridge. It should now snap down into place.
12. Close the ink cartridge access door, and check if the error message has gone away. 13. If you still receive the error message, turn the product off, and then on again. For more information, see: “Replace the cartridges” on page 72 Solve a problem Cause: One or more of the ink cartridges were not installed. If this did not solve the issue, try the next solution. Solution 3: Clean the ink cartridge contacts Solution: Clean the cartridge electrical contacts. To clean the electrical contacts 1.
Chapter 12 4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. The electrical contacts are four small rectangles of copper or gold-colored metal on the bottom of the ink cartridge. Solve a problem 1 Ink window 2 Electrical contacts 5. Wipe the contacts with a dry swab or lint-free cloth. 6. On the inside of the product, locate the contacts in the printhead.
9. Close the ink cartridge door, and check if the error message has gone away. 10. If you still receive the error message, turn the product off, and then on again. If you still receive this message after cleaning the cartridge contacts, you might have a damaged cartridge. • • If the end of warranty date has been reached, purchase a new ink cartridge. If the end of warranty date has not been reached, contact HP support for service or replacement. Go to: www.hp.com/support.
Chapter 12 Solve a problem 140 Solve a problem
13 Stop the current job Stop the current job To stop a current job from the product ▲ Touch Cancel on the control panel. If the current job does not stop, touch Cancel again. It can take a few moments for the current job to be cancelled.
Chapter 13 Stop the current job 142 Stop the current job
14 Technical information The technical specifications and international regulatory information for the HP Photosmart are provided in this section. For additional specifications, see the printed documentation that came with the HP Photosmart.
Chapter 14 3. Touch Preferences. 4. Touch Cartridge Chip Info, and then touch OK. NOTE: To re-enable the usage information function, restore the factory defaults. NOTE: You can continue to use the cartridge in the HP product if you turn off the memory chip's ability to collect the product's usage information. Specifications Technical specifications for the HP Photosmart are provided in this section. For complete product specifications, see the Product Data Sheet at www.hp.com/support.
(continued) Type Paper weight Input tray* Output tray† Photo tray* 8.5 x 11 inch (216 x 279 mm) Photo paper n/a Up to 40 25 n/a * † Maximum capacity. Output tray capacity is affected by the type of paper and the amount of ink you are using. HP recommends emptying the output tray frequently. FAST DRAFT print quality mode requiresthe extender tray to be extended and the end tray rotated up. Without the end tray rotated up, both letter and legal-sized paper will fall on the first sheet.
Chapter 14 Copy specifications • Digital image processing • Maximum number of copies varies by model • • Copy speeds vary according to the complexity of the document and model Maximum copy enlargement ranging from 200-400% (depends on model) • Maximum copy reduction ranging from 25-50% (depends on model) Print resolution To find out about the printer resolution, see the printer software. For more information, see “View the print resolution” on page 34. Ink cartridge yield Visit www.hp.
Your product's Eco features • Duplex printing: Use Paper-saving Printing to print two-sided documents with mutliple pages on same sheet to reduce paper usage. For more information, see “Use printing shortcuts” on page 34. • Smart Web printing: The HP Smart Web Printing interface includes a Clip Book and Edit Clips window where you can store, organize, or print clips you have gathered from the Web. For more information, see “Print a Web page” on page 32.
Chapter 14 3. Touch Preferences. 4. Touch the down arrow to scroll through the options, and then touch Energy Save Mode. 5. Touch On or Off. Power consumption Power usage drops significantly while in Sleep mode, which saves natural resources and saves money without affecting the high performance of this product. To determine the ENERGY STAR® qualification status for this product see the Product Data Sheet or Specifications Sheet. Qualified products are also listed at www.hp.com/go/energystar.
Česky Likvidace vysloužilého zařízení uživateli v domácnosti v zemích EU Tato značka na produktu nebo na jeho obalu označuje, že tento produkt nesmí být likvidován prostým vyhozením do běžného domovního odpadu. Odpovídáte za to, že vysloužilé zařízení bude předáno k likvidaci do stanovených sběrných míst určených k recyklaci vysloužilých elektrických a elektronických zařízení.
Chapter 14 Battery disposal in the Netherlands Dit HP Product bevat een lithium-manganese-dioxide batterij. Deze bevindt zich op de hoofdprintplaat. Wanneer deze batterij leeg is, moet deze volgens de geldende regels worden afgevoerd. Battery disposal in Taiwan Attention California users The battery supplied with this product may contain perchlorate material. Special handling may apply. For more information, go to the following Web site: www.dtsc.ca.
Français Directive sur les batteries de l'Union Européenne Ce produit contient une batterie qui permet de maintenir l'intégrité des données pour les paramètres du produit ou l'horloge en temps réel et qui a été conçue pour durer aussi longtemps que le produit. Toute tentative de réparation ou de remplacement de cette batterie doit être effectuée par un technicien qualifié.
Chapter 14 Regulatory notices The HP Photosmart meets product requirements from regulatory agencies in your country/region.
FCC statement FCC statement The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Chapter 14 Notice to users in Korea Notice to users in Germany Sehanzeige-Arbeitsplätze Das Gerät ist nicht für die Benutzung am Bildschirmarbeitsplatz gemäß BildscharbV vorgesehen. Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T.
Technical information HP Photosmart Premium C309 series declaration of conformity Regulatory wireless statements This section contains the following regulatory information pertaining to wireless products: • Exposure to radio frequency radiation • Notice to users in Brazil • Notice to users in Canada • European Union regulatory notice • Notice to users in Taiwan Regulatory wireless statements 155
Chapter 14 Exposure to radio frequency radiation Exposure to radio frequency radiation Caution The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation.
European Union regulatory notice European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives: • • Low Voltage Directive 2006/95/EC EMC Directive 2004/108/EC CE compliance of this product is valid only if powered with the correct CE-marked AC adapter provided by HP.
Chapter 14 Notice to users in Taiwan Technical information 158 Technical information
Index 10 x 15 cm photo paper specifications 144 A after the support period 80 B Bluetooth print from a Bluetooth device 70 print from a computer 68 buttons, control panel 8 C CAT-5 Ethernet cable 59 connection problems HP All-in-One will not turn on 81 control panel buttons 8 features 8 copy fit to page fails 96 specifications 146 troubleshooting 95 crop fails 103 customer support warranty 80 D damaged, ink cartridge 109 diagnostic page 75 display change language 85 change measurements 85 E encryption
R recycle ink cartridges 147 regulatory notices regulatory model identification number 152 wireless statements 155 reinstall software 86 reports diagnostic 75 print quality 75 RJ-45 plug 59 router 59 S scan crop incorrect 94 scan specifications 145 text appears as dotted lines 95 text format incorrect 95 text incorrect 95 troubleshooting 94 security network, WEP key 64, 66 troubleshoot 64 software installation reinstall 86 uninstall 86 system requirements 144 T technical information copy specifications 14
