HP Digital Sender Module - Administrator's Guide

EN
Troubleshooting the HP Digital Sender Module 27
Troubleshooting the HP Digital Sender Module
General HP Digital Sender Module
Troubleshooting
Use the table below to solve common problems encountered while
using the HP Digital Sender.
Note As a general rule for all problems, check both the control panel, event
log, and activity log for relevant messages. You can find an explanation
of these messages under “Control panel messages” on page 37
“Event
log messages” on page 33, and “Activity log messages” on page 41.
General HP Digital Sender Module troubleshooting
Problem Actions
Image quality is poor.
●
Make sure the scanning glass is clean. If the glass is dirty, clean it
with a dry, soft cloth.
●
Increase the default resolution using the Configuration Utility.
HP Digital Sender
Module is sending
items very slowly.
● You might have selected a quality setting that is making the
document into a large file that is sending slowly (for example Fine
Photo). To speed up the sending process, try choosing a different
setting (for example, Standard Text).
The envelope on the
control panel display is
flashing.
●
No action is required. The flashing envelope on the MFP’s control
panel display indicates digital sending is in progress.
You have just
configured an MFP for
digital sending using
the HP Configuration
Utility, but digital
sending doesn’t appear
to work.
●
Turn the MFP and Copy Module off and then back on again.
You have replaced a
printer component, and
digital sending doesn’t
appear to work.
●
If the MFP’s engine serial number has changed (because, for
example, a printer component has been replaced), the MFP must
be re-initialized.