HP CM8060/CM8050 Color MFP with Edgeline Technology - System Administrator Guide

Fax problems
Before you can use the fax feature, you must set the date, time, location, and fax header information.
This is a legal requirement in the U.S. and many other countries/regions.
Use the information in the following sections to resolve fax problems.
Fax checklist
1. Make sure you are using the phone cord that came with the fax accessory. The analog phone cord
that came with the fax accessory meets RJ11 specifications. The fax accessory requires an analog
phone cord and an analog phone line.
2. Make sure the phone jack is seated correctly in the fax connector on the device.
3. Make sure the phone line is working correctly. Attach a phone to the wall jack and verify that you
can hear a dial tone and you can make a phone call.
4. Make sure you are using an analog phone system. Some business phone systems are digital and
are not compatible with the fax accessory. The device cannot send or receive faxes if it is connected
to a voice-over-Internet (VoIP) phone system.
5. Make sure the fax accessory is connected to the first incoming phone line. HP recommends against
using a roll-over phone line in which incoming calls are sent to the next available phone line.
6. Make sure you are not using a parallel or “T” phone-line splitter. These splitters can degrade the
phone signal.
7. If you are using a surge-protector between the fax accessory and the wall jack, it could be causing
communication problems. Try connecting the fax accessory directly to the phone jack on the wall.
8. If you are using a voice-messaging service or an answering machine, make sure the “rings to
answer” setting for the messaging service or answering machine is higher than the “rings to answer”
setting for the fax accessory.
9. Print the configuration pages to verify that the fax accessory is correctly installed and is functioning
correctly. If the configuration pages do not include a fax accessory page, then the fax accessory
is not installed correctly. If the fax accessory page prints, look under the Hardware Information
for the Modem Status section.
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Operational/Enabled: The fax accessory is installed and ready.
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Operational/Disabled: The fax accessory is installed, but the Fax feature is disabled. Enable
the fax feature by using the Fax tab in the embedded Web server. Select Fax Send Setup.
See
Fax send setup on page 52.
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Non-operational: The fax firmware has a problem, and it needs to be updated. Contact the
HP-authorized support person.
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Damaged: The fax accessory is damaged. Contact the HP-authorized support person.
246 Chapter 16 Solve problems ENWW