HP CM8060/CM8050 Color MFP with Edgeline Technology - System Administrator Guide

General fax problems
Table 16-5 General fax problems
Issue Cause Solution
A fax was sent after pressing the Stop
button on the control panel.
Pressing the Stop button does not cancel
faxes that have been completely
scanned and are in the job queue.
To cancel a fax that is waiting in the job
queue, open the Job Status feature on
the control panel. See
Cancel faxes
on page 180.
The same billing code is being used for
all outgoing faxes.
The default billing code is being used for
all faxes.
If you want to use different billing codes
for different fax jobs, set the Billing
Codes setting to Billing codes on.For
each fax job, a prompt appears so that
you can enter a billing code that is
different than the default billing code.
See
Fax Setup menu on page 140.
The Fax feature does not appear on the
Home screen, or it is unavailable, even
though you have enabled the feature.
If you are using the analog fax
accessory, it might not be connected
correctly, or it might be malfunctioning.
Contact the HP-authorized support
person.
If you are using a LAN Fax service or an
Internet Fax service, the device might be
configured to use an internal modem
instead.
Make sure the fax send method is not set
to Internal Modem. See
Fax Setup
menu on page 140.
Problems with receiving faxes
Table 16-6 Problems with receiving faxes
Issue Cause Solution
The fax accessory is not answering
incoming fax calls.
The phone line might not be an analog
phone line.
The fax feature requires an analog
phone line. Digital phone lines and VoIP
lines are not supported.
The phone cord might be defective, or it
might not be connected correctly.
Make sure you are using the phone cord
that came with the fax accessory. Also
make sure that the phone cord is
securely connected at both ends.
The phone line might not be working. Attach a phone to the wall jack and verify
that you can hear a dial tone and you can
make a phone call.
An answering machine might be
interfering with the incoming fax.
Set the Rings To Answer setting to a
lower number so that the device
intercepts the fax before the answering
machine answers the call.
A fax is being received very slowly. The fax might be quite complex. Complex faxes take longer to send and
receive.
The fax might be set for a high resolution. Ask the sender to try reducing the
resolution.
ENWW Fax problems 247