HP CM8060/CM8050 Color MFP with Edgeline Technology - System Administrator Guide

Issue Cause Solution
Faxes are not being printed. The input trays might be empty. Make sure paper is loaded in the trays.
The Fax Printing Schedule is set to
Always store faxes or Use Fax Printing
Schedule.
If you want faxes to print immediately, set
the Fax Printing Schedule feature to
Always print faxes. See
Time/Scheduling
menu on page 129.
If some faxes are being printed but
others are not, make sure the fax number
for the sender is not on the blocked fax
list.
Open the Information menu, and view
the Blocked Fax List. If the number is on
the list, remove it by using the Fax
Setup menu. See
Fax Setup menu
on page 140
Problems with sending faxes
Table 16-7 Problems with sending faxes
Issue Cause Solution
The fax transmission failed. The phone line might not be an analog
phone line.
The fax feature requires an analog
phone line. Digital phone lines and VoIP
lines are not supported.
JBIG is enabled, but the receiving fax
machine does not have JBIG capability.
Turn off the JBIG Compression feature.
See
Fax Setup menu on page 140.
The receiving fax machine might be
malfunctioning.
Try sending the fax to a different fax
machine.
The phone line might not be working. Attach a phone to the wall jack and verify
that you can hear a dial tone and you can
make a phone call.
The receiving fax machine might be
busy.
Increase the Redial On Busy, the Redial
On No Answer, or the Redial
Intervalsetting. See
Fax Setup menu
on page 140.
The phone line voltage might be low. Set the Detect Dial Tone setting to
Disabled, so the analog fax accessory
does not need to detect a dial tone in
order to send a fax. See
Fax Setup menu
on page 140.
Noise on the phone line might be
interfering with fax communication.
Reduce the Maximum Baud Rate setting
to reduce the chances that this kind of
error can occur. See
Fax Setup menu
on page 140.
The Dialing Mode setting might not
match the required setting for your
telephone service provider.
Make sure the Dialing Mode setting is
correct. See
Fax Setup menu
on page 140.
If an error occurs during fax
transmission, part or all of the data might
be lost.
Enable the Error Correction Mode
feature so that the device sends the error
portion again.
The Fax V.34 feature might be sending
faxes at a speed that is too high for
current phone line conditions.
Temporarily disable this feature to see if
you can send the fax. See
Troubleshooting menu on page 150.
Table 16-6 Problems with receiving faxes (continued)
248 Chapter 16 Solve problems ENWW