HP CM8060/CM8050 Color MFP with Edgeline Technology - System Administrator Guide

Problems with E-mail, Alerts, and AutoSend
You can use the information in this section to identify and resolve problems that are related to the SMTP
server for the E-mail digital send feature and for the notification server that is used for the Alerts and
AutoSend features.
It is possible to use the same server for the E-mail feature and for the notification server, as long as that
server does not require authentication. If you want to use a server that requires authentication for the
E-mail feature, you must use a different server for the notification server. The notification server must
not require authentication.
Problems with sending to e-mail
1. Make sure the E-mail feature is enabled. Use the Digital Sending tab in the embedded Web server
to enable the feature. See
Advanced e-mail setup on page 41.
2. If the feature is enabled, and you are unable to send e-mails, the SMTP server might not be set
up correctly. The cause could be any of the following problems:
●
Authentication is required for the server, but no authentication information is sent.
●
The network address or hostname for the SMTP server is incorrect.
●
The SMTP server is not accepting e-mail (port 25 is not open).
3. Check the SMTP server setup to identify the problem. See
Check the SMTP server setup
on page 251.
Problems with Alerts and Autosend
1. Open the embedded Web server. See Open the embedded Web server on page 40.
2. Select the Settings tab, and then select Notification Server.
3. Make sure that the box next to Enable Outgoing E-mail is selected.
4. Verify that the SMTP server that you are using does not require authentication. If it requires
authentication, use a different SMTP server
5. Make sure that a valid e-mail address is configured for the Device E-mail Address.
6. Verify that the SMTP server is configured for either of the following:
●
Open relaying
●
The domains for all the e-mail addresses in the distribution lists are listed as allowed outgoing
domains.
7. Follow the procedures for checking the SMTP server setup. See
Check the SMTP server setup
on page 251.
NOTE: Steps 6 and 7 of the procedure for checking the SMTP server do not pertain to the
notification server. The notification server must not require authentication.
250 Chapter 16 Solve problems ENWW