HP CM8060/CM8050 Color MFP with Edgeline Technology - System Administrator Guide

Problems with sending to a network folder
Table 16-8 Network folder problems
Issue Cause Solution
All users are unable to store jobs in the
network folder.
A firewall might be interfering. If IPsec is enabled, it could be interfering
with digital-send features. Try disabling
IPsec. See
Networking and I/O menu
on page 133.
The server might be turned off. Verify that the server is turned on.
A particular user is unable to store jobs
in the network folder.
The folder might have restrictions on who
can write to it.
If write-access is controlled for the folder,
you must sign in again to save a file to
that folder.
If you are trying to send the job to a folder
that is not one of the Quick Access
folders, the path to the folder might not
be correct.
Verify that you have typed the correct
network path.
If you specified a folder by editing the
path to a Quick Access Folder, you might
not have permission for the new folder.
Make sure you have permission to store
jobs in this folder.
The user might not be authenticated to
the network server.
Verify that the user has the required
credentials to access the server where
the network folder resides.
The user might have specified a file type
that is not supported.
Try saving the file with a different file-type
extension.
No notification was received, although
the option to receive a notification was
selected.
The default e-mail address for
notifications might not be set, or it might
be incorrect.
Sign in to the device, and verify that the
e-mail address for the notification option
is correct.
ENWW Problems with sending to a network folder 253