HP Color CM8050 and CM8060 MFP with Edgeline Technology - HP AutoSend for Edgeline Products

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HP Technical

White Paper

30-Nov-2007

Security:

Public

Document Number:

c01301172

HP CM8050/CM8060 Color MFP: HP AutoSend for

Edgeline Products

Document Summary

• Overview of the HP AutoSend for Edgeline feature

Contents

Introduction......................................................................................................................................... 2

Feature Overview ................................................................................................................................2

Feature Benefits ................................................................................................................................... 2

Enabling AutoSend .............................................................................................................................. 2

Feature Security................................................................................................................................... 4

Network Traffic ................................................................................................................................... 4

E-mail Message Attributes ..................................................................................................................... 5

What’s Included in the XML File............................................................................................................. 5

Miscellaneous.................................................................................................................................. 5

System Information ........................................................................................................................... 5

Usage Metrics ................................................................................................................................. 6

Logs ............................................................................................................................................... 8

Consumables................................................................................................................................... 8

Preventative Maintenance ................................................................................................................. 9

What’s NOT Included in the XML File .................................................................................................. 10

Troubleshooting AutoSend .................................................................................................................. 11

AutoSend Authorization...................................................................................................................... 12

Sample XML File and XML File Viewer.................................................................................................. 13

Summary of content (13 pages)

PAGE 1
HP Technical White Paper 30-Nov-2007 Security: Public HP CM8050/CM8060 Color MFP: HP AutoSend for Edgeline Products Document Summary • Overview of the HP AutoSend for Edgeline feature Document Number: c01301172 Contents Introduction......................................................................................................................................... 2 Feature Overview .......................................................................................................................
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Introduction This document gives an overview of the HP AutoSend for Edgeline feature and provides information to help you understand how it operates and the impact it has on security and network communication. This information is intended for both internal and external audiences. The AutoSend feature described in this document is based on firmware version 20071204 73.022.0.
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2. Set up AutoSend: a) b) c) d) e) f) g) h) Log in as service by using the Log In link in the upper right corner of the screen. Please note, this is a CRITICAL step to ensure that AutoSend is setup correctly, and the service view of machine metrics is sent to HP. Note: The password should have been set up in the CDFT service application under remote service password. Select the Settings tab. Select AutoSend from the menu on the left side of the screen which should get you to the screen shown below.
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i) Click Apply to save the AutoSend configuration. Feature Security The HP AutoSend feature uses an SMTP server to transport an e-mail message with a file attachment to a destination of e-mail addresses as specified in the AutoSend configuration. If a customer email/infrastructure environment requires authenticated e-mail, the configuration of AutoSend supports using either authenticated or unauthenticated e-mail messages.
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E-mail Message Attributes The e-mail message that is generated has the following attributes: Subject Printer Snapshot (Date/Time) – Model # - Serial Number e.g. Printer Snapshot (Nov 28,2007 5:44:18 PM) – C5958A – SG73CB1018 To myprinter@hp.com From device@domain.com Message Body Empty Attachment Printers.
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• Media Input Configuration (tray identification, max capacity, media size loaded/default) – Tray 1, 80, ISO A4 210x297mm – Tray 2, 500, ISO A4 210x297mm – Tray 3, 500, ISO A4 210x297mm – Tray 4, 500, ISO A3 297x420mm – Tray 5, 4000, ISO A4 210x297mm • Media Output Configuration (bin identification, max capacity, orientation, finish function) – Output Bin 1, 380, Face Down, None – Output Bin 2, 380, Face Down, None – Output Bin 3, 380, Face Down, None – Output Bin 4, 380, Face Down, None – Output Bin 5, 250
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Simplex Duplex Dimplex – General Office Color Simplex Duplex Dimplex – Total number of jobs for each language PCL PostScript PDF • Total number of absolute sheets sent to each output bin (bin 1.. bin5) • For each media size that the device is capable of printing on (7.25x10.5in, 8.5x11in, 8.5x14in, 8.5x13in, 11x17in, 5.5x8.5in, 7.75x10.75in, 10.75x15.
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– Fax receive – ADF Simplex – ADF Duplex – ADF Total – Flatbed • Total number of scan impressions broken down by – Digital Send – Network folder – Scan • Total number of jobs broken down by – Fax receive – Fax Send • Total number of sheets broken down by input source – Manual Feed – Tray 1 .. Tray 5 Note: The warning log is only included in the XML file if AutoSend was enabled using the service login. Logs The device error and warning log is transmitted in the XML file.
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– Expired – Failure – Leak – Unknown Manufacturer – Unsupported Preventative Maintenance The preventative maintenance items listed below have the following information captured: Description, Current Page Count, Current Threshold, Time Stamp, Current Value. With these values, we are able to interpret the following: estimated next maintenance due and % remaining. Note: The preventative maintenance information is only included in the XML file if AutoSend was enabled using the service login.
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What’s NOT Included in the XML File When AutoSend is enabled using the service login and remote service password, the following data items are not included in the XML data file: • General Fax Settings • LAN Fax Settings • Internet Fax Settings • Analog Fax Settings • Email Settings • LDAP Settings • Network Folder Settings • Email Job Settings • Fax Job Settings • Security Services Settings • Novell NDS Authentication Agent Information • Windows Negotiated Authentication Agent Information • Permission Group
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Troubleshooting AutoSend Here are some potential known problems that you may encounter when using the AutoSend feature • XML file does not contain warning log or preventative maintenance information. – AutoSend was configured incorrectly. You must log in as service before enabling AutoSend. Please see the section above titled Enabling AutoSend. • After configuring AutoSend, no e-mail is received either by HP or an address that was put in the Email destinations field.
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AutoSend Authorization HP invites you to participate in a program that will allow HP to provide better service for your printers and provide HP with information that will allow us to develop future products that better meet your needs. If you agree to participate HP will activate AutoSend software which will send information about your printers to an HP entity, which may be located overseas, in compliance with the HP Privacy Policy located at www.hp.com/go/privacy.
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Sample XML File and XML File Viewer A sample XML file has been embedded in this document for your reference. You can copy and paste these files from this document to your hard disk and open the Printers.xml file with Microsoft Word (assuming you have an XML viewing plug) or use the XML File Viewer (XDMViewer.exe also embedded) to view the Printers.xml file. Printers.xml XDMViewer.exe © 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.