hp LaserJet 3200/3200m printer · fax · copier · scanner user guide LaserJet all-in-one
hp LaserJet 3200/3200m product user guide
Copyright and License © Hewlett-Packard Company 2002 All Rights Reserved. Except as allowed by copyright laws or herein, reproduction, adaptation, or translation without prior written permission is prohibited.
Trademark Credits Microsoft, Windows, and MS-DOS are U.S. registered trademarks of Microsoft Corporation. ENERGY STAR is a U.S. registered service mark of the U.S. EPA. CompuServe is a trademark of CompuServe, Inc. All other products mentioned herein may be trademarks of their respective companies. This product is approved for use only in: Australia, Canada, Hong Kong SAR, Ireland, Malaysia, New Zealand, Singapore, the United States, and the United Kingdom.
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Contents 1 About This Guide Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Using this guide with your product functionality . . . . . . . . . . . . . .12 2 Getting to Know the Product Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 What you can do with the product . . . . . . . . . . . . . . . . . . . . . . . .14 When the product is directly connected to a computer . . . . . .
Printing the control panel menu structure . . . . . . . . . . . . . . . .47 Printing a configuration report. . . . . . . . . . . . . . . . . . . . . . . . .48 Printing the block fax list . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48 Printing a PCL font list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Printing a PostScript font list . . . . . . . . . . . . . . . . . . . . . . . . .49 Printing all fax reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Advanced receive fax features and settings . . . . . . . . . . . . . . . . .86 Using fax forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87 Requesting a fax from another fax machine (polling) . . . . . . .88 Clearing faxes from memory . . . . . . . . . . . . . . . . . . . . . . . . .89 Changing how the product answers incoming faxes. . . . . . . .90 Changing answer ring patterns . . . . . . . . . . . . . . . . . . . . .91 Enabling an extension phone . . . . . . . . . . . . . . . .
Default Copy Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125 Changing the default copy quality. . . . . . . . . . . . . . . . . . . . .126 Changing the default copy contrast . . . . . . . . . . . . . . . . . . .126 Changing the default copy size. . . . . . . . . . . . . . . . . . . . . . .127 Changing the default copy collation . . . . . . . . . . . . . . . . . . .128 Changing the default number of copies . . . . . . . . . . . . . . . .129 7 Scanning Introduction . . . . . . .
Resolving PostScript Errors . . . . . . . . . . . . . . . . . . . . . . . . .207 Restoring the factory defaults . . . . . . . . . . . . . . . . . . . . . . . . . . .209 Uninstalling the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .210 Product Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .211 Cleaning the print paper path . . . . . . . . . . . . . . . . . . . . . . . .211 Cleaning the scanner path . . . . . . . . . . . . . . . . . . . . . . . . . .
HP sales and service offices . . . . . . . . . . . . . . . . . . . . . . . . . . .253 Worldwide Hewlett-Packard Country/Region Sales and Service Offices . . . . . . . . . . . . . . . . . . . . . . .253 Ordering parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .257 Ordering software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About This Guide Introduction This user guide provides details for initiating tasks from the product control panel, changing infrequently used settings, resolving problems, and contacting HP support. This guide also provides an overview of how the software works. Other resources for product information You can obtain product information that is not included in this guide from the following resources: EN l Getting Started Guide – You already referred to this guide when you set up the product.
Using this guide with your product functionality Because product functionality varies according to installation, all procedures in this guide will have one or more of the following icons above them to denote the location from which you can perform that procedure. This user guide focuses on control panel procedures, some of which you can also do from the software. More than one icon can appear above a procedure. This icon Appears For procedures you can do from the control panel.
Getting to Know the Product Introduction The HP LaserJet 3200 product, a powerful business tool, gives you the capabilities of a full range of office equipment. With this product, you can: l Fax – Use the product as a standalone fax machine to send and receive laser-quality faxes, as well as to perform advanced tasks such as forwarding faxes to another location. See “Faxing” on page 53 for more information.
What you can do with the product The tables in this section show which functions will work when another function is already in use: l When the product is directly connected to a computer, or l When the product is connected to a network. When the product is directly connected to a computer This table shows what functions will work when another function is already in use if the product is directly connected to your computer. If the product is: Can I? Send a print job Receive a paper fax Printing a Yes.
If the product is: Send a print job Receiving No. a PC fax Sending a Yes. PC fax Scanning Yes. EN Receive a paper fax No. Phone line is in use. No. Phone line is in use. Yes. Send a paper fax No. Sends when first fax job ends. Yes. Sends when first fax job ends. No. Document feeder tray is in use. Can I? Receive Send a PC Scan to a PC fax fax the PC No. Phone line is in use. No. Phone line is in use. Yes. No. Sends No. when first fax job ends. Yes. Yes. Sends when first fax job ends. Yes. No.
When the product is connected to a network This table shows what functions will work when you or another network user are using some other function, and the product is connected to the network using a supported HP JetDirect print server. If the product is: Printing a file Printing a paper fax Receiving a paper fax Can I? Send a print job Yes. Prints when first print job ends. Yes. Prints when fax printing ends. Yes. Prints when fax printing ends. Yes. Receive a paper fax Yes.
If the product is: Can I? Send a print job Scanning Yes. EN Receive a Send a paper fax paper fax Yes. No. Document feeder tray is in use. Receive a Send a PC fax PC fax No. Not Yes. available to network users. Scan to the PC No. Document feeder tray is in use. Copy No. Document feeder tray is in use.
Identifying product components The topics in this section familiarize you with the control panel and how to use it. They also provide graphics of the product to help identify the different external hardware parts.
7 Forward Arrow key (>) – Use to scroll forward 8 through items at the same Menu level or to insert a space when typing text. Stop/Clear key – Stops or clears any action in progress, or exits the Menu settings. Copy key – Starts the copy function. 9 Scan key – Starts the scan function. 11 One-touch keypad – Use the keys on the one- 12 touch keypad to store frequently dialed fax numbers. 10 Fax/Send key – Starts the fax function, or use to enter into manual dialing mode.
Control panel main menu and first submenu The following lists the choices in the control panel main menu and the corresponding first submenu. Main Menu Submenu FAX JOB STATUS FAX FUNCTIONS SEND FAX LATER STOP RECEIVE TO PC REPRINT LAST FAXES POLLING RECEIVE CLEAR STORED FAXES TIME/DATE, HEADER TIME/DATE FAX HEADER COPY SETUP DEFAULT QUALITY DEFAULT CONTRAST DEFAULT COLLATION DEFAULT # OF COPIES DEF.
Identifying hardware parts The two graphics that follow show the external hardware parts of the product.
8 10 7 6 11 9 6 Document feeder tray 7 Paper output bin 8 Single-sheet input slot 9 Paper input tray 10 Paper input guides 11 Special media lever 22 Chapter 2 - Getting to Know the Product EN
Selecting print media In this section you will find information on: l Selecting media to print l Selecting items for faxing, copying, or scanning Selecting media to print If available in your area, HP recommends that you use HP LaserJet or HP Multipurpose paper (because it has been designed specifically for use with your product), use or paper that meets HP’s specifications. You can use paper with up to 100% recycled fiber content if it meets HP’s specifications.
Print media sizes The paper input tray can hold up to 125 sheets of 20 lb (75 g/m2) print media. The single-sheet input slot is designed to hold one sheet. Both can be adjusted to hold media measuring from 3 by 5 inches (76.2 by 127 mm) to 8.5 by 14 inches (216 by 356 mm). This includes, but is not limited to, the following paper and envelope sizes: Paper type English Metric Letter Legal Executive A4 COM10 Envelopes DL Envelopes C5 Envelopes B5 Envelopes Monarch Envelopes Other custom-size media 8.
Selecting items for faxing, copying, or scanning The product can scan items of various sizes, from 2 by 3.5 inches (51 by 89 mm) (the size of a business card) to 8.5 by 14 inches (215 by 356 mm), and can fax and copy items ranging from 2 by 3.5 inches (51 by 89 mm) to 8.5 by 35 inches (215 by 889 mm). The product accepts bond paper, onionskin paper, newspaper pages, magazine pages, recycled paper, transparencies, and photographs and other items in carrier sheets.
Loading print media In this section you will find information on: l Loading print media to be faxed, copied, or scanned l Loading media to be printed l Selecting the output path Loading print media to be faxed, copied, or scanned Whether you want to fax, copy, or scan, the procedure for loading the document is the same. If your document is on a standard-weight paper (from 12 to 28 lb, or 46 to 105 g/m2), see “To load normal print media” on page 26.
To load special items When loading items to be faxed, copied, or scanned, you need to protect small, fragile, lightweight (less than 12 lb. or 46 g/m2), or irregularly sized items such as receipts, newspaper clippings, photographs, and old or worn documents. 1 Do one of the following: • Place the item in a carrier sheet. You can buy a carrier sheet, or you can make one by taping a transparency and piece of paper together along one of the short sides.
4 Note Load only one sheet at a time, top first, face down, into the document feeder tray. If you are loading a business card, load it long edge first. 5 Move the special media lever back to the left after special items have been fed. A stack of regular pages sent with the lever to the right can go through in multiples, and can cause jams. Loading media to be printed You can load media to be printed in paper input tray or in the singlesheet input slot.
2 Insert up to 125 sheets of paper into the paper input tray. Be careful not to overfill the tray. Note When adding paper to an existing stack in the paper input tray, always remove the existing paper and realign it with the new paper before loading to reduce multiple feeds or jams. Note If you have loaded special media, make sure to choose the lower paper output path. See “To select the output path” on page 31. 3 Readjust the guides to center the stack.
Note 2 Insert one sheet of media into the single-sheet input slot. If loading special media or letterhead, insert media top first, facing forward. 3 Readjust the guides to center the sheet. If you have loaded special media, make sure to choose the lower paper output path. See “To select the output path” on page 31.
Selecting the output path Selecting the output path determines whether printed media come out of the paper output bin or out of the front paper output slot. Choose the front paper output slot if you are printing on special media, such as 28 lb (100 g/m2) or heavier weight paper, envelopes, transparencies, or labels. This prevents wrinkling and paper curl. To select the output path l To use the paper output bin, make sure that the front paper path door is closed.
Features available only through the software The tools and options described in the sections listed below are available only through the software that came with the HP LaserJet 3200 product. Note l Using the HP LaserJet Director l Using the HP LaserJet Document Manager (Windows) or the HP LaserJet Workplace (Mac OS) For more detailed information about how to use the tools or options, see the software Help.
To open the HP LaserJet Director in the Mac OS, double-click the alias for the HP LaserJet Director that appears on the desktop as shown below. The following examples of the HP LaserJet Director for Windows and the Mac OS shows only the default buttons.
The following table explains the buttons that appear on the HP LaserJet Director. Button Description Scan Email Scans the document in the document feeder tray. Attaches a copy of the document in the document feeder tray to a new e-mail message, and displays the new message so you can address it and send it. Fax Opens the HP LaserJet Send Fax dialog box. From that dialog box you can add recipients, add a cover sheet, and then send the item.
Mac OS Note 1 On the HP LaserJet Director toolbar, click the Customize button. 2 Click the General tab. 3 Click "Show the Document Assistant when paper is inserted into the scanner automatic document feeder" to deselect this option, and then click OK. 4 Click Apply, and then click OK. You can still open the HP LaserJet Director double-clicking the alias on the desktop.
36 Chapter 2 - Getting to Know the Product EN
Managing General Default Settings, Logs, and Reports Introduction This chapter contains the procedures for printing reports and altering general default settings for the product. For information about settings that pertain to faxing, printing, copying, or scanning, see the corresponding section. The instructions included in this section are those for the control panel. Adjusting settings from the software is sometimes the easiest method.
Changing general default settings This section contains instructions for: l Changing the default paper size for the paper input tray l Changing sound volume l Changing the language on the display panel l Restoring factory defaults Changing the default paper size for the paper input tray The paper size should be set to the size of paper you normally load in the paper input tray. The product uses this setting for copying, printing reports, and determining autoreduction for incoming faxes.
Changing sound volume You can control the volume of the following: l The fax sounds associated with incoming and outgoing faxes. l The ring for incoming faxes. l The alarm sound the product emits when it requires attention, such as when the printer door is open. l The beeps emitted when you press control panel keys. To change the fax sounds (line monitor) volume Note The default set at the factory is Soft. 1 Press VOLUME.
To change the alarm volume The alarm is heard when the device is presenting an alert or critical error message. The alarm duration length is either one or three seconds, based on the type of error. Note The default set at the factory for the alarm volume is Soft. 1 Press ENTER/MENU. 2 Use the < or > key to select COMMON SETTINGS, and then press ENTER/MENU. 3 Use the < or > key to select VOLUME SETTINGS, and then press ENTER/MENU. 4 Press ENTER/MENU to select ALARM VOLUME.
Changing the language on the display panel Use this procedure to have the control panel display messages and reports in a language other than the default for your country/region. To change the language on the display panel 1 Press ENTER/MENU. 2 Use the < and > keys to select Common Settings, and then press ENTER/MENU. 3 Use the < and > keys to select Language, and the press ENTER/ MENU. 4 Use the < and > keys to select the language you want. 5 Press ENTER/MENU to save your selection.
Managing logs and reports This section contains the following procedures for printing reports and for establishing a schedule for printing certain reports: l Printing the fax activity log l Setting the fax activity log to print automatically l Printing a fax call report l Setting when the fax call report prints l Including the first page of each fax on the fax call report l Printing a one-touch, speed-dial, and group-dial report l Printing the control panel menu structure l Printing a configu
Printing the fax activity log On demand, you can print a log of the last 40 faxes.
Setting the fax activity log to print automatically The fax activity log provides a chronological history of the last 40 faxes that were received, sent, or deleted, as well as any errors that occurred. You can decide whether or not you want the fax log to print automatically after every 40 entries. The factory default is On. To set when the fax log prints 1 Press ENTER/MENU. 2 Use the < or > key to select REPORTS, and then press ENTER/ MENU. 3 Use the < or > key to select FAX ACTIVITY LOG.
Printing a fax call report A fax call report is a brief report indicating the status of the last sent or received fax. You can set the fax call report to print automatically. See “Setting when the fax call report prints” on page 45 for more information. To print a fax call report 1 Press ENTER/MENU. 2 Use the < or > key to select REPORTS, and then press ENTER/ MENU. 3 Use the < or > key to select FAX CALL REPORT, and then press ENTER/MENU. 4 Press ENTER/MENU to select PRINT FAX CALL NOW.
To set when fax call reports print 1 Press ENTER/MENU. 2 Use the < or > key to select REPORTS, and then press ENTER/ MENU. 3 Use the < or > key to select FAX CALL REPORT, and then press ENTER/MENU. 4 Press the > key once to select PRINT REPORT, and then press ENTER/MENU. 5 Use the < or > key to select the option for when you want the fax call reports to print. 6 Press ENTER/MENU to save the selection.
Printing a one-touch, speed-dial, and groupdial report This report lists the fax numbers that are assigned to the one-touch keys and speed-dial and group-dial codes. To print a one-touch, speed-dial and group-dial report 1 Press ENTER/MENU. 2 Use the < or > key to select REPORTS, and then press ENTER/ MENU. 3 Use the < or > key to select SPEED DIAL REPORT, and then press ENTER/MENU. The product exits the Menu settings and prints the report.
Printing a configuration report Print this report to show the current product settings. To print a configuration report 1 Press ENTER/MENU. 2 Use the < or > key to select REPORTS, and then press ENTER/ MENU. 3 Use the < or > key to select CONFIGURATION REPORT, and then press ENTER/MENU. The product exits the Menu settings and prints the report. Printing the block fax list Use this procedure to print a list of the blocked fax numbers. See “Blocking or unblocking fax numbers” on page 67.
Printing a PCL font list Use this procedure to print a list of the PCL fonts. To print a PCL font list 1 Press ENTER/MENU. 2 Use the < or > key to select REPORTS, and then press ENTER/ MENU. 3 Use the < or > key to select PCL FONT LIST, and then press ENTER/MENU. The product exits the Menu settings and prints the list. Printing a PostScript font list Use this procedure to print a list of the PostScript fonts available in the product memory. To print a PostScript font list EN 1 Press ENTER/MENU.
Printing all fax reports Use this procedure to print the following reports at one time: l Fax activity log l One-touch, speed-dial, and group-dial report l Configuration report l Block fax list To print all fax reports 1 Press ENTER/MENU. 2 Use the < or > key to select REPORTS, and then press ENTER/ MENU. 3 Use the < or > key to select ALL FAX REPORTS, and then press ENTER/MENU. The product exits the Menu settings and prints the reports. Printing a T.
Setting when the T.30 protocol trace report prints You can set the T.30 protocol trace report to print: l Never (the default) l If an error occurs l At the end of every send and received fax To set when the T.30 protocol trace reports prints EN 1 Press ENTER/MENU. 2 Use the < or > key to select SERVICE and press ENTER/MENU. 3 Use the < or > key to select PRINT T.30 TRACE and press ENTER/MENU. 4 Use the < or > key to select the option for when you want the T.30 protocol trace report to print.
52 Chapter 3 - Managing General Default Settings, Logs, and Reports EN
Faxing Introduction All users can fax to and from the product. The product operates just like a regular fax machine; you do not have to install the software or have the computer on for it to work. From the control panel, you can send and receive paper faxes and adjust all settings needed for faxing. Normally, received faxes are printed at the product. However, you can choose to have incoming faxes routed to your computer if it is directly connected to the product, or to another fax machine.
Sending faxes This section contains the following topics: l Sending faxes to one recipient l Quickly programming speed-dial codes or one-touch keys l Sending faxes to multiple recipients l Sending a fax at a future time l Redialing manually l Using the Contrast button to adjust the contrast for the current fax or copy job l Adjusting the resolution for the current job l Resolution options l Canceling the current fax job l Canceling a fax job using Fax Job Status 54 Chapter 4 - Faxing EN
Sending faxes to one recipient This procedure details how to send a fax to one recipient. Hint If you want to improve the quality of a paper document before faxing it, scan the document first and straighten or clean the image. Then, send it as a fax from the software. See the software Help for more information. To send a fax 1 Dial the fax number using one of the following methods: • Use the numeric keys. • If the fax number you are calling has been assigned to a onetouch key, press that key.
one-touch keys Use the following method to program speed-dial codes and one-touch keys easily from the product control panel. To quickly program speed-dial codes or one-touch keys Note This procedure cannot be used to program a group-dial code. See “Programming group-dial codes” on page 74. 1 Do one of the following: Press SPEED DIAL and enter an unprogrammed speed-dial code and press ENTER/MENU. -OrPress an unprogrammed one-touch key.
Sending faxes to multiple recipients You can send a paper fax to several fax numbers at once. If you want to send a fax to a group of fax numbers you have assigned to a group-dial code, see “To send a fax using a group-dial code.” If you want to send to up to 20 numbers that do not have a group-dial code, see “To send a fax to an ad-hoc group.
To send a fax to an ad-hoc group 1 Dial the first fax number using one of the following methods: • Use the numeric keys. • If the fax number you are calling has a one-touch key, press that key. • If the fax number you are calling has a speed-dial code, press SPEED DIAL, enter the speed-dial code using the numeric keys, and then press ENTER/MENU.
Sending a fax at a future time You can schedule a fax to be sent automatically at a future time to one or more people. When you complete this procedure, the product scans the document into memory and returns to the Ready state so you can do other tasks. Note This feature is not supported for Microsoft Windows 95. If the product cannot transmit the fax at the scheduled time, it is indicated on the fax call report (if that option is turned on) or logged in the fax activity log.
6 Use the numeric keys to type the date, and then press ENTER/ MENU. - Or Accept the default date by pressing ENTER/MENU. 7 Type the fax number, enter the speed-dial code, or press the one-touch key. (This feature does not support ad hoc groups.) Press ENTER/MENU or FAX/SEND. The product scans the document into memory and sends it at the designated time. Redialing manually If you want to send another document to the last fax number dialed, use the following procedure to manually redial.
Using the Contrast button to adjust the contrast for the current fax or copy job The contrast setting affects the lightness or darkness of an outgoing fax as it is being sent or the resulting copy. Using the following procedure changes the contrast for the current job only. After the fax has been sent or the copy is made, the contrast setting returns to the default. Note To change the default contrast for outgoing faxes, see “Changing the default contrast and resolution for outgoing faxes” on page 81.
Adjusting the resolution for the current job Resolution affects the quality, in dots per inch, of documents to be faxed. It also affects the transmission speed. For a discussion of which resolution to choose, see “Resolution options” below. Use this procedure to change the resolution for the current job only. After the fax has been sent, the resolution setting returns to the default.
Choose this resolution: For this result: Photo Best quality for graphics and photos. (halftone images scan up to l Use this setting when the quality of graphics and photos in the document is more important than the quality of words. 300 by 300 dpi) l Only a few fax machines receive at this mode. Fax machines that do not will receive at the highest supported resolution. l The document will be scanned as a halftone image (which simulates shades of gray) at up to 300 by 300 dpi.
Canceling the current fax job Use this procedure to stop a single fax currently dialing or being transmitted or received. To cancel the current fax job Press STOP/CLEAR on the control panel. Any pages that have not already been transmitted are canceled. Canceling a fax job using Fax Job Status Use this procedure to cancel a fax that: l Is waiting to redial after a busy signal or no answer. l Is going to a group of numbers. l Is scheduled to be sent at a future time.
Receiving faxes You can receive faxes to the product or to your computer. In general, incoming faxes to the product are automatically answered, however if you change what devices are connected to the same phone line to which the product is connected, you will need to change how the product answers incoming faxes. See the “Changing how the product answers incoming faxes” on page 90 topic in the “Advanced receive fax features and settings” section.
Reprinting faxes If a fax did not print because the toner ran out or if the fax printed on the wrong type of media, you can try to reprint it. The actual number of faxes stored for possible reprinting is determined by how much memory is available. The most recent fax prints first; the oldest fax prints last. These faxes are continuously stored, and reprinting them does not clear them from memory. To clear these faxes from memory, see “Clearing faxes from memory” on page 89.
Blocking or unblocking fax numbers If there are people or businesses from whom you do not want to receive faxes, you can block their fax numbers using the control panel. You can block up to 30 fax numbers. When you block a fax number and someone from that number sends you a fax, the display panel indicates that the number is blocked, and the fax does not print and is not saved in memory. Faxes from blocked fax numbers appear in the fax activity log with a “discarded” designation.
• To unblock a single fax number: use the < or > key to select DELETE ENTRY and then press ENTER/MENU. Use the < or > key to select the fax number you want, and then press ENTER/ MENU to confirm the deletions. • To unblock all blocked fax numbers: use the < or > key to select CLEAR ALL and then press ENTER/MENU. Press ENTER/ MENU again to confirm the deletions.
Advanced send fax features and settings The section describes advanced procedures and settings you can use when sending faxes.
About speed-dial codes, one-touch keys, and group-dial codes To simplify the dialing process for a fax number you dial frequently from the control panel, store it in a one-touch key, speed-dial code, or group-dial code. In the phone book, there are a total of 250 codes available for the HP LaserJet 3200 product and 275 codes for the HP LaserJet 3200se and 3200m product that can be used for speed-dial codes and group-dial codes.
Programming speed-dial codes and onetouch keys Speed-dial codes 1 through 10 are also associated with the corresponding one-touch key on the control panel. The one-touch keys can be used for speed-dial or group-dial codes. You can program all of the codes with speed-dials. A maximum of 50 characters can be entered for a single fax number. Hint Speed-dial codes and one-touch keys are more easily programmed from the software. To program speed-dial codes and one-touch keys Note EN 1 Press ENTER/MENU.
9 Note Using the numeric keys, enter a name for the fax number. To do so, repeatedly press the numeric key for the letter you need until the letter appears. (See “Using dialing characters” on page 78 for a list of characters.) For example, if the first letter you need is a “C,” press 2 repeatedly until a C appears. Press > to go to the next space. To insert punctuation, press * repeatedly until the character you want appears and then press > to go to the next space.
Programming a one-touch key for alternate long distance If you use an alternate long distance service, you can program a onetouch key to dial the service’s access number before a fax number. When you need to use this one-touch key, press it, enter the fax number, and then press FAX/SEND. Both the access number and the fax number are then dialed together.
Programming group-dial codes If you send information to the same group of people on a regular basis, you can program a group-dial code. You can program any of the remaining speed-dial codes with group-dial codes. Group-dial codes using numbers 1-10 are also associated with the corresponding one-touch key on the control panel. Any individual can be added to a group. Each group member must have a programmed speed-dial code or one-touch key assigned to them before being added to the group-dial code.
Note 7 Using the numeric keys, enter the number you want to associate with this group and press ENTER/MENU. Choosing 1 through 10 also associates this group with the corresponding one-touch key. 8 Using the numeric keys, enter a name for the group. To do so, repeatedly press the numeric key for the letter you need until the letter appears. (See “Using dialing characters” on page 78 for a list of characters.) For example, if the first letter you need is a “C,” press 2 repeatedly until a C appears.
2 Use the < or > key to select FAX SETUP and then press ENTER/ MENU. 3 Press ENTER/MENU to select SPEED DIALS. 4 Use the < or > key to select GROUP SETUP and then press ENTER/ MENU. 5 Use the < or > key to select DELETE # IN GROUP and then press ENTER/MENU. 6 Use the < or > key to select the individual you would like to delete from the group. 7 Press ENTER/MENU to confirm the deletion. 8 Repeat steps 6 and 7 to delete other individuals from the group. -OrPress STOP/CLEAR if you are finished.
Using Manual Dial Normally, the product dials after you press FAX/SEND. At times, however, you might want the product to dial each number as you press it. For example, if you are charging your fax call to a calling card, you’ll need to dial the fax number, wait for the acceptance tone of your telephone company, and then dial the calling card number. When dialing internationally, you might need to dial part of the number and then listen for dial tones before continuing to dial.
Inserting a pause or wait into a fax number You can insert pauses into a fax number you are dialing or programming to a one-touch key, speed-dial code, or group-dial code. Pauses are often needed when dialing internationally or connecting to an outside line. To insert a pause or wait Press REDIAL/PAUSE to enter a three-second pause in your dialing sequence. A comma appears on the control panel display, indicating that the pause will occur at that point in the dialing sequence.
Changing the information in the fax header You already entered fax header information when you first set up the product. You only need this procedure to change the date, time, your fax number, and company name for the fax header. Changing the date and time The date and time information is included in the header that prints at the top of faxes you send. The time and date also appear on the control panel display when the product is idle. To change the date and time: Note EN 1 Press ENTER/MENU.
Changing the fax number and company name You already entered this information when installing the software or when you first set up the product. You only need this procedure if you want to change the information from the control panel. The header contains information about your name or your company’s name and your fax number. When a fax you sent arrives at its destination, this header is printed at the top of the page. Filling in this information is a legal requirement.
Changing the default contrast and resolution for outgoing faxes The contrast affects the lightness and darkness of an outgoing fax as it is being sent. Resolution affects the sharpness of outgoing faxes. It also affects the transmission speed of faxes. See “Resolution options” on page 62 for more information. To change the default contrast The default contrast is the contrast normally applied to items being faxed. The slider is set to the middle as the default contrast setting.
To change the default resolution The choices for this setting are Fine (the factory default), Standard, Superfine, and Photo. See “Resolution options” on page 62 for more information. Note If you only want to change the resolution for the fax job you are currently sending, see “Adjusting the resolution for the current job” on page 62. 1 Press ENTER/MENU. 2 Use the < or > key to select FAX SETUP and then press ENTER/ MENU. 3 Use the < or > key to select FAX SEND SETUP and then press ENTER/MENU.
Changing how the product redials If the product was unable to send a fax because the receiving fax machine did not answer or was busy, the product will attempt to redial based on the Redial On Busy and Redial On No Answer options. Use the procedures in this section to turn these options on or off. Note The product will, by default, redial if the receiving fax machine is busy but will not, by default, redial if the receiving fax machine does not answer.
5 Use the < or > key to select ON or OFF and then press ENTER/ MENU. Inserting a dial prefix A dial prefix is a number or numbers automatically added to the beginning of every fax number you enter at the control panel or from the software. By default, this setting is Off. You may want to turn this setting on and enter a prefix if, for example, you have to dial a number such as “9” to get a phone line outside your company’s phone system.
Changing the detect dial tone setting Normally the product waits for a dial tone before attempting to a dial a fax number. If you are using the product on the same line as your phone, turn on the detect dial tone setting. This will prevent the product from sending a fax while someone is on the phone. In Australia, this setting by default is set to Off. To change detect dial tone EN 1 Press ENTER/MENU. 2 Use the < or > key to select FAX SETUP and then press ENTER/ MENU.
Advanced receive fax features and settings The section describes more advanced procedures and settings you can use for receiving faxes.
Using fax forwarding You can set your product to forward incoming faxes to another fax number. When the fax arrives at your product, it is stored in memory. Then, your product dials the fax number you have specified and sends the fax. If it cannot forward a fax after repeated attempts because of an error, such as the number being busy and redials failing, your product will print the fax.
Requesting a fax from another fax machine (polling) If someone else has set up a fax to be polled, you can request that the fax be sent to your product. (This is also known as polling another machine.) To request a fax from another fax machine 1 Press ENTER/MENU. 2 Use the < or > key to select FAX FUNCTIONS and then press ENTER/MENU. 3 Use the < or > key to select POLLING RECEIVE and then press ENTER/MENU.
Clearing faxes from memory Only use this procedure if you are concerned someone else has access to your product and will try to reprint faxes in the reprint memory. CAUTION In addition to clearing the reprint memory, this procedure clears fax currently being sent, unsent faxes pending redial, faxes scheduled to be sent at a future time, and faxes not printed or forwarded. To clear faxes from memory EN 1 Press ENTER/MENU. 2 Press > once to display FAX FUNCTIONS and then press ENTER/ MENU.
Changing how the product answers incoming faxes You set the answer mode when you set up the product. You will only need to change these settings if you change what devices are connected to this phone line. To set the answer mode to automatic or manual 1 Press ENTER/MENU. 2 Use the < or > key to select FAX SETUP and then press ENTER/ MENU. 3 Use the < or > key to select FAX RECEIVE SETUP and then press ENTER/MENU. 4 Press ENTER/MENU to select ANSWER MODE.
Changing answer ring patterns If you subscribe to ring pattern service with your telephone company, enable the product to detect ring patterns. If you do not have ring pattern service, and you change this setting, the product will not be able to receive faxes. What is ring pattern service? Ring pattern service, such as distinctive ring, is available from some local telephone companies. It allows you to have two or three phone numbers on one line.
How will I know if it’s working? After product installation is complete, ask someone you know to send you a fax. Make sure you provide the correct fax number. To change answer ring patterns Note Note Do not change the All Rings default setting if you do not have ring pattern service from your telephone company. If you do not have ring pattern service, and you change this setting, the product might not be able to receive faxes. 1 Press ENTER/MENU.
Enabling an extension phone With this setting turned on, you can alert the product to pick up the incoming fax call by pressing 1-2-3 sequentially on the telephone keypad. The default is Yes. Turn this setting off only you have a service from your telephone company that also uses the 1-2-3 sequence, and the service will not work because of the conflict. EN 1 Press ENTER/MENU. 2 Use the < or > key to select FAX SETUP and then press ENTER/ MENU.
Changing the silence-detect mode This setting controls whether or not you can receive faxes from oldermodel fax machines that do not emit a fax signal during fax transmissions. At the time of this publication, these silent-model fax machines represented very few of the fax machines in use. The default setting is No. It should be changed only if you regularly receive faxes from someone with an older-model fax machine. To change the silence detect mode 1 Press ENTER/MENU.
Changing autoreduction for incoming faxes If the Fit To Page option is on, the product automatically reduces long faxes to fit on the paper. If the feature is turned off, long faxes print at full size on multiple pages. If you have the page stamp option on, you may want to choose On. This reduces the size of incoming faxes just slightly to prevent the page stamp from forcing a received fax page onto two pages. The default for this setting is On.
Enabling stamp received faxes The product is set up to print the sender’s identification at the top of each received fax. You can also choose to have your header information included to confirm the date and time the fax was received. If you want the product to include your header information to each received fax, follow the procedure below. The default setting is Off. Note This option only applies to received faxes that are printed by the product. To enable stamp received faxes 1 Press ENTER/MENU.
Setting error correction Normally, the product monitors the signals on the telephone line while it is sending or receiving a fax. If the product detects an error signal during the transmission and the Error Correction setting is on, the product can request that a portion of the fax be resent. The factory default for this setting is On. Only change it to Off if you are having trouble sending or receiving a fax and want to accept the errors in the transmission.
Faxing using the software This section contains some instructions about sending and receiving faxes using the software that came with the product, as well as creating your own cover page. All other software-related topics are covered in the software Help.
2 Add one or more recipients on the HP LaserJet Send Fax dialog box. 3 Optionally, include a cover page. 4 Click Send Now. -OrClick Send Later and select a delay date and time. For more information on sending a fax using the HP LaserJet Workplace (Mac OS), the HP LaserJet Document Manager (Windows), or the HP LaserJet Director, the software Help. Receiving faxes to your computer To receive faxes to your computer, you must enable the Receive to PC setting in the software.
Note Once the Stop Receive to PC setting has been selected, any faxes still in the product’s memory are printed. Customizing your own fax cover sheet You can use the HP LaserJet Cover Page Editor to customize a fax cover sheet for all your outgoing fax transmissions. With the HP LaserJet Cover Page Editor, you can add text and images along with special fields that define such attributes as who the fax is for, who it is from, the date, and how many pages are in the fax.
To customize your own fax cover sheet (Mac OS) 1 Open the HP LaserJet Workplace. In the File menu, choose New Cover Page. A new cover page opens in the page editor along with the Tools, Align, and Properties palettes. 2 In the File Menu, click Page Setup. Use the Page Setup dialog box to set the page size and orientation for the new cover sheet. 3 Click OK.
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Printing Introduction This section introduces you to the basics of printing, as well as offering tips for performing printing tasks with special media. Typically, all print-related commands are executed through the program used to create the document, so look in your program’s documentation for instructions about sending jobs to print.
Printer drivers Printer drivers access the product’s features and allow the computer to communicate with the printer. This section discusses the printer drivers installed with the product software. Choosing a printer driver Choose a printer driver based on the way you use the product. Note l Use the PCL 6 driver to take full advantage of the product’s features. Unless complete backward compatibility with previous PCL drivers or older printers is necessary, the PCL 6 driver is recommended.
Gaining access to the printer driver After installation, you can gain access to printer settings through the printer driver from the product software or from another software application. Operating System Change default settings (across all applications) Windows 95 and 98 1 2 Windows 2000 and NT 4.0 1 2 Mac OS 1 2 EN Temporarily change settings (from a software application) From the Start menu, point to From the File menu, click Print, Settings, and then click and then click Properties.
Printer tasks Use the product to do the following procedures: l Printing on letterhead and envelopes l Printing on special media l Stopping a print job l Saving toner when printing drafts l Printing on both sides of paper l Printing multiple pages on one sheet of paper l Creating and using watermarks 106 Chapter 5 - Printing EN
Printing on letterhead and envelopes This section provides procedures for printing on letterhead and envelopes. To print on letterhead 1 If you are printing a sheet of letterhead followed by regular sheets of paper, place a sheet of letterhead into the single-sheet input slot (A) and regular sheets of paper into the paper input tray (B). -OrIf you are printing several sheets of letterhead in succession, fill the paper input tray (B) with the letterhead.
To print on envelopes 1 If you are printing one envelope followed by regular sheets of paper, place the envelope into the single-sheet input slot (A) and place regular sheets of paper into the paper input tray (B). - Or If you are printing several envelopes in succession, load seven to 10 envelopes at most into the paper input tray (B), depending on envelope construction and operating environment. - Or If you are printing only one envelope, use the single-sheet input slot (A).
4 When you are finished printing envelopes, close the front paper path door. Printing on special media The product is designed to print on a variety of media, including transparencies, envelopes, and custom-made paper. See “Selecting media to print” on page 23 for more information. It is recommended that you use HP media or media that meets HP’s specifications. See “Ordering parts” on page 257 to order HP’s special media or refer to the Print Media Guide for HP LaserJet printers.
To print on special media 1 Open the front paper path door. This is important when printing media such as postcards, transparencies, labels, envelopes, and heavy paper (28- to 42-lb [100- to 157-g/m2] bond weight). 2 Do one of the following: l If you are printing on a single sheet of print media, adjust the guides on the single-sheet input slot to fit the approximate size of media you are using. -Or l If you are printing on multiple sheets of print media, adjust the guides on the paper input tray.
5 Set the correct margins, paper size, and orientation in your software. 6 Choose Print in your software. 7 When you are finished, be sure to close the front paper path door. Stopping a print job If your print job is currently printing, you can stop a print job by pressing STOP/CLEAR on the control panel. CAUTION Pressing STOP/CLEAR clears the job currently being processed by the product. Saving toner when printing drafts EconoMode (Save Toner) allows the printer to use less toner on each page.
Printing on both sides of paper Note When using a Windows-compatible computer or a Macintoshcompatible computer, this option is not available with the PostScript printer driver that is provided with the product. To print on both sides of the paper (manual duplexing), you must run the paper through the printer twice. You can print using the paper output bin or the straight-through output path. HP recommends using the paper output bin for light-weight paper.
C Flip pages up (landscape) - This layout is often used in accounting, data processing, and spreadsheet applications. Every other printed image is oriented upside-down. Facing pages are read continuously from top to bottom. D Flip pages up (portrait) - This layout is often used with clipboards. Every other printed image is oriented upside-down. Facing pages are read continuously from top to bottom. Use the instructions below to manually print on both sides of paper.
Printing multiple pages on one sheet of paper You can select the number of pages you want to print on a single sheet of paper. If you choose to print more than one page per sheet, the pages will appear decreased in size and arranged to fit on the sheet. You can specify up to 16 pages per printed sheet. Creating and using watermarks The Watermark option allows you to specify that text be placed in the background of an existing document.
Printer settings See the two sections listed below to learn more about the different settings for printing. Note l Changing the resolution l Saving printer settings for different print jobs For more information about how to use printer settings, see the software Help. Changing the resolution The printer’s default print quality setting is Faster Printing (FastRes), which uses 1200 dpi to provide the best combination of print speed and print quality.
Saving printer settings for different print jobs The Quick Set feature allows you to save and reuse the current printer settings. Saved settings are called Quick Sets. For example, you might want to create a Quick Set for envelopes or for printing the first page of a document on letterhead. For convenience, Quick Sets can be selected and saved from most printer driver tabs. You can also restore printer driver default settings by selecting Defaults from the Quick Sets list.
Printing Tips This section contains: l Tips for printing custom sizes l Tips for printing envelopes l Tips for printing labels For more information about using print media with HP LaserJet printers, refer to the Print Media Guide (see “Ordering parts” on page 257). Tips for printing custom sizes l Do not print on media smaller than 3 inches (76.2 mm) wide or 5 inches (127 mm) tall. l Set margins of at least 0.25 inch (6.4 mm) in your software.
Tips for printing labels l Do not use labels that are separating from the backing sheet or that are wrinkled or damaged in any way. l Do not use any sheet of labels that has spaces in it where some of the labels have been removed. l Do not feed a sheet of labels through your product more than once. l If possible, verify that label adhesive can withstand temperatures up to 392° F (200° C). This is the temperature of the fusing assembly during printing.
Copying Introduction Anyone can make copies by using the control panel on the product. To use the HP LaserJet Director to make copies, your computer must be directly connected to the product. This section provides information on how make copies from the product as well as how to change copy settings. Hint EN You can find out what product settings are currently selected by printing a configuration report (see “Printing a configuration report” on page 48).
Copying tasks The product functions as a standalone copier — you do not have to have software installed or have the computer on to make copies. Generally, making copies using the product’s control panel is the easiest and fastest method. You can also adjust copy settings from the control panel. Use the software to collate large jobs or make color copies.
Making black and white copies Use this procedure to make copies from the product. You can make up to 99 copies of a document that has as many as 30 pages (depending on the thickness of the pages). If pages of the document are longer than what is selected as the default paper size for the paper input tray, the copies will print on multiple sheets of paper. See “Changing the default paper size for the paper input tray” on page 38. If you are copying small, fragile, lightweight (less than 12 lb.
To make black and white copies 1 Load the document into the document feeder tray. 2 Adjust any options, such as contrast or copy size. 3 If you are making only one copy, press COPY. - Or If you are making multiple copies, enter the number of copies you want and press COPY. Making color copies You can create color copies by using the product to scan the original, and then using a color printer to print multiple copies. The HP LaserJet 3200 does not print in color.
Adjusting copy quality for the current job The default setting for copy quality is Text. This setting is the best for items that contain mostly text. When making a copy of a photo or graphic, you can select Photo to increase the quality. If you want to conserve toner and the copy quality is not that important, select Draft. To change the default copy quality, see “Changing the default copy quality” on page 126. Note If you want make a copy using Text copy quality, select Standard, Fine, or Superfine.
To reduce or enlarge copies Note 1 Press REDUCE/ENLARGE. 2 Enter the size to which you would like to reduce or enlarge the copies in this job. You can choose ORIGINAL (100%), LEGAL TO LETTER, LEGAL TO A4, or A4 TO LETTER, LETTER TO A4, or CUSTOM (25-200%). 3 Press ENTER/MENU to save your selection. -OrIf you chose CUSTOM (25-200%), type a percentage and press ENTER/MENU. You can change the default paper size in the paper input tray. This can be useful if you want to make Legal to Legal copies.
Default Copy Settings You can use the software to change the default copy settings.
Changing the default copy quality The choices for this setting are Text (the factory default), Photo, and Draft. Note If you only want to adjust the quality for the job you are currently copying, see “Adjusting copy quality for the current job” on page 123. To change the default copy quality 1 Press ENTER/MENU. 2 Use the < or > key to select COPY SETUP and then press ENTER/ MENU. 3 Use the < or > key to select DEFAULT QUALITY and then press ENTER/MENU.
To change the default copy contrast 1 Press ENTER/MENU. 2 Use the < or > key to select COPY SETUP, and then press ENTER/ MENU. 3 Use the < or > key to select DEFAULT CONTRAST. 4 Use the < or > key to move the slider to the left to make the copy lighter than the original, or move the slider to the right to make the copy darker than the original. 5 Press ENTER/MENU to save your selection.
Changing the default copy collation You can set the product to collate multiple copies into sets. For example, if you are making two copies of three pages and the collation is on, the pages print in this order: 1,2,3,1,2,3. If the collation is off, the pages print in this order: 1,1,2,2,3,3. The collation setting you choose is in effect for all copies until you change the setting. The default set at the factory is On. This setting can also be set from the software.
Changing the default number of copies You can choose to have the default number of copies be any value from 1 to 99. The default set at the factory is 1. To change the default number of copies EN 1 Press ENTER/MENU. 2 Use the < or > key to select Copy Setup and press ENTER/MENU. 3 Use the < or > key to select default # of copies and press ENTER/MENU. 4 Enter the number of copies from 1 to 99 that you want as the default. 5 Press ENTER/MENU to save your selection.
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Scanning Introduction The product is capable of scanning at a 600 pixel-per-inch (ppi) resolution. The scanner allows color scanning, and increased detail in both color and black and white scans. This section briefly covers scanning-related topics, such as how to scan using the software or from the product control panel, how the Optical Character Recognition (OCR) software works, and how to send a scanned item as an e-mail attachment.
Scanning basics The product offers three ways to scan an item. These include: Note l From the software: Use the HP LaserJet Director to initiate a scan and then finish the scan using other software. For more information, see “Scanning from the product software” on page 133. l From the product: Insert an item in the document feeder tray and press the SCAN key on the product’s control panel. The SCAN key can be programmed to scan to a destination.
Scanning from the product software This section discusses the scanning method in two phases: 1 Starting a scan - this section shows how to use the HP LaserJet Director to start a scan, to choose scan settings, and to choose to scan all pages at once or scan page-by-page. 2 Working with scanned items - if you choose to scan page-bypage, this section explains the different ways you can edit a scanned item. Starting a scan You can start the scanning process from the HP LaserJet Director.
3 Click the Scan button on the HP LaserJet Director. The HP LaserJet Scan Control Viewer dialog box appears. 4 Select a scan destination. 5 Choose to scan in color by selecting the Scan in color check box. The product automatically scans in black and white if you do not select this check box. 6 Select whether you want to scan all pages at once or scan pageby-page. If you choose to scan all pages at once, click Scan. The edits are saved and the rest of the pages are scanned automatically.
EN 3 Click Scan on the HP LaserJet Director. The HP LaserJet Scan Control Viewer dialog box appears. 4 Select a scan destination. 5 To select the color scanning option, click "Scan in color." (The product automatically scans the selection in black and white if this option is not selected.) 6 Select whether you want to scan all pages at once or scan pageby-page. If you choose to scan all pages at once, click Scan. The edits are saved and the rest of the pages are scanned automatically.
Working with scanned items If you choose to scan page-by-page, you can perform editing functions on each page. Editing functions include lightening and darkening photo regions, adding or removing regions from the page, changing region types, and cropping sections. To work with scanned items 1 Click Scan First Page. The first page is scanned and appears in the Preview window.
Zoom out of the Preview window, displaying the previous view, or the full page view (fully zoomed out). Zoom Out mode EN 3 Click Scan Next Page to save any edits performed on the previous page and scan the next page in the document feeder tray. Repeat steps 2 and 3 for the remaining pages in the document feeder tray. -OrClick Send. The edits are saved and the rest of the pages are scanned automatically. The entire document is sent to the destination.
About OCR software Optical Character Recognition (OCR) is a technology that recognizes letters in a scanned image and converts them into ASCII characters, or editable text. OCR programs convert some text more accurately than other text. Because OCR technology is never perfect, proofread all converted text carefully to ensure the characters have been correctly interpreted.
Scanning from the product control panel You can scan documents entirely from the product control panel (without editing them) and send them to a destination, such as Microsoft Word or an e-mail address. These destinations can be added or deleted (see “Adding or deleting scan destinations” on page 140). Note This feature is not supported in Microsoft Windows 95.
Adding or deleting scan destinations You can program the SCAN key on the control panel to scan items and send them to a destination. Each Windows-compatible computer connected directly to the product or on a network can designate up to five destinations. For networked environments, the default destination is Archive. The total number of destinations allowed on a network is 20. For Macintoshcompatible computers, you can choose only one destination for the SCAN key on the device.
3 Select the Perform this action when the device Scan button is pressed check box. 4 Select an item from the Destination list, and then click the Add button. 5 Click the Edit button. 6 Type the name of the destination how you want it to appear on the control panel display in the Application Destination Name box. If the destination you are adding is an e-mail address, type the e-mail address in the Email Address box. 7 Repeat steps 4 through 6 for other destinations.
Note 2 Click the Customize button on the HP LaserJet Director. 3 In the General tab, click "Allow initiating a scan from the device" to select this option. 4 Select an item from the list, and then click Apply. You can choose only one destination for the SCAN key on the device. 5 Click OK to close the Customization dialog box. Scanning with TWAIN-enabled software Note If you are using Windows 95 and want to scan documents, you will have to use TWAIN-compliant software.
Sending scanned items as e-mail attachments The product and the software that came with the product work with compatible e-mail programs so you can e-mail documents in PDF format, but other options are also available depending on what file formats are supported by your e-mail program. The recipient can read and print these documents using Adobe Acrobat Reader, which can be downloaded free from Adobe’s website.
To send e-mail using Microsoft Windows 95 Note 1 Open a TWAIN-enabled program to scan from the application. 2 Save the file. 3 Open your e-mail program. 4 Attach the document and send the e-mail. For more information, see “Scanning with TWAIN-enabled software.” To send e-mail using Macintosh OS 8.6 and 9.0 1 Open the HP LaserJet Director by double-clicking the alias for the HP LaserJet Director that appears on the desktop as shown below. 2 Click the Email button on the HP LaserJet Director.
Sending e-mail in an alternative mode You can use an alternative mode to send a document in e-mail if: l You do not have a compatible e-mail program. l The Email button does not appear on the HP LaserJet Director. l If you do not have access to the HP LaserJet Director. To e-mail in an alternative mode EN 1 Load the item into the document feeder tray. 2 Use the HP LaserJet Director or software to scan the document to the desktop or document viewer. 3 Save the file in the format you want.
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Problem Solving and Product Maintenance Introduction This section offers solutions to problems that can occur while using this product. It also provides maintenance tasks to optimize product functionality. Note Most answers for software-related issues are in the software Help. If the information in this section does not solve your problem, try to print a fax activity log or fax call report, and then contact HP.
General troubleshooting checklist If the product does not work properly, first verify the following: l The Ready (green) light is on and not blinking. If the Error (yellow) light is blinking, check the control panel display for a message. l No error messages appear on the computer screen or on the product’s control panel display. l The power cord is securely connected to the product and plugged into a live electrical outlet.
Resolving fax problems See the following sections to troubleshoot general fax issues, as well as issues that might occur when sending or receiving a fax: l Fax setup checklist l General fax problems l Sending fax problems l Receiving fax problems Fax setup checklist Use the following checklist to help you define what is causing any faxing problems you might be encountering.
Is your phone line service dedicated, shared, PBX, or a roll-over? l Dedicated line: A unique fax/phone number assigned to receive or send faxes; the phone cord is connected to the port located on the back of the product that is not labeled with the telephone icon. l Shared phone line: A system where both phone calls and faxes are received or sent using the same phone number and phone line. l PBX system: A business-environment phone system.
HP LaserJet product shared with another device: Telephone answering machine (TAM) An answering machine should be connected directly to the port located on the back of the product that is labeled with the telephone icon or should be shared on the same phone line extension. EN l Set the product’s Rings to Answer for one ring more than the Telephone Answering Machine is set. See the software Help for more information.
General fax problems Use the table in this section to resolve fax problems. Problem Cause Solution No parallel or USB port is available, or the parallel or USB port is being shared by another device. The product might need to be directly connected to the computer’s parallel or USB port. It might not be able to share the parallel port with another device.
Sending fax problems Use the table in this section to solve problems that might occur when sending faxes. Problem Cause Solution The fax machine to which you are sending Try sending to another fax machine. Faxes quit during sending. might be malfunctioning. Your phone line might not be working. The product is If your product is on a PBX system, the receiving faxes PBX system might be generating a dial tone the product cannot detect. but is not sending them.
Problem Cause Solution Faxes you send The receiving fax machine might be off or Call the recipient to make sure the fax are not arriving have an error condition, such as being out machine is on and ready to receive faxes. at the receiving of paper. fax machine. A fax might be in memory because it is waiting to redial a busy number, there are other jobs ahead of it waiting to be sent, or the fax is set up for a delayed send.
Receiving fax problems Use the table in this section to solve problems that might occur when receiving faxes. Problem Cause Solution Unable to start The Extension Phone setting might be receiving faxes disabled. from an extension The telephone cord might not be securely phone. See “Enabling an extension phone” on page 93 for instructions about changing this setting. Voice calls are not being received by the phone or answering machine connected to the line.
Problem Cause The answer mode might be set to Manual. Incoming fax calls are not being answered by the product. Solution If the answer mode is set to Manual, the product never answers calls. You have to answer the phone and start receiving the fax yourself. The rings to answer setting might not be set correctly. Check the rings to answer setting for your configuration. See “Setting answer mode and rings-to-answer” in the Getting Started Guide to determine which settings you need.
Problem Cause Solution Faxes do not print as expected. The Receive to PC option might be selected. Turn off the Receive to PC option in the HP LaserJet Device Configuration tool: Faxes routed to The computer could be turned off. the computer are being received by the product The Receive to PC option might be instead. turned off. 1 Click Start, point to Programs, point to HP LaserJet 3200, point to Tools, and then click HP LaserJet Device Configuration.
Problem Cause Faxes are not printing or are printing incorrectly at the product. There is no media in the paper input tray. Load media. Any faxes received while the bin is empty are stored in memory and will print once the bin has been refilled. Solution Check to see if the computer is receiving The Receive to PC option might be selected, and faxes are being received by faxes: the computer.
Resolving printing problems Use the sections listed below to resolve common printing problems: Note l General printing problems l Printing problems when using MS-DOS See also “Resolving image quality problems” on page 181. General printing problems Use the table in this section to solve printing problems. Problem Cause No parallel port The product must be directly connected to or USB port is the computer’s parallel or USB port.
Problem Cause Solution The product is not responding after “Print” is selected in the software, or you receive a message on the computer screen stating there was an error printing to the parallel or USB port. The printer might be printing a complex image. Allow extra time for the computer to send the image. The print job might be paused. Resume printing from the Printers window. The parallel or USB cable between the product and the computer might not be connected properly.
Problem Cause The product is The product is malfunctioning. not responding after “Print” is selected in the software, or Another device is conflicting with the you receive a parallel port. message on the computer screen stating there was an error printing to the parallel port. The image or words on printed pages are the wrong size. When printing on both sides of the page, the print quality is reduced, pages curl, or duplexing results in incorrect or multiple-page feeds.
Problem Cause When printing The Spool MS-DOS Print Jobs check box might be selected for other printer from an MSdrivers on your computer. DOS program running in Windows, this message appears: “There was an error writing to LPT1: for the printer (name of a printer, unknown, or it is blank): Cannot access a port...” Solution On the Windows 95 or 98 desktop, click the My Computer icon, and then doubleclick the Printers icon. Double-click the icon for the first printer and then click the Details tab.
Printing problems when using MS-DOS Use the information in this section to troubleshoot printing problems when printing from MS-DOS. To establish basic communication to the product 1 For Windows 95 and 98, click Start, and then click Shut Down. 2 Click Restart the computer in MS-DOS mode. 3 At the command prompt, type Dir>PRN and then press ENTER on the keyboard. 4 Refer to the responses from the computer and possible solutions in the table below.
Resolving copying problems See the table below to troubleshoot common copy problems. See also “Resolving image quality problems” on page 181 and “Resolving paper feed problems” on page 170. Problem Cause Solution No parallel or USB port is available, or the parallel or USB port is being shared by another device. If you are copying using the Document Director or the HP LaserJet Director, the product must be directly connected to the computer’s parallel or USB port.
Problem Cause Solution Either light or dark vertical lines run through the copy. The scanner glass might be dirty. Clean and recalibrate the scanner. See “Cleaning the scanner path” on page 213 and “Recalibrating the scanner” on page 216. See the “Resolving image quality problems” on page 181 section for more information. Copies are too light or too dark. The contrast might not be set correctly. Adjust the contrast setting.
Resolving scanning problems See the table below to help you solve problems with quality of scans. See also “Resolving image quality problems” on page 181 and “Resolving paper feed problems” on page 170. Problem Cause Solution The message on the computer screen says there was a problem opening scanner: The computer parallel port might not adequately support bidirectional communication.
Problem Cause Solution Scanner stops The maximum scannable page length is Do not try to pull the page out, because in the middle of 35 inches (889 mm). If the page is longer, you can damage the scanner. To remove the scanner continues to scan, but it only the page, see “Clearing jams from the scanning. keeps the first 35 inches (889 mm) of data scanner path areas” on page 177. If you want to scan an item that is longer on the page and discards the rest.
Problem Cause Solution Scanned text is If the item is in the software, the text cannot be edited. The text must be not editable. From the desktop or viewer, click the link for your word-processing program (at the converted using an OCR program (one is bottom of the window). The text is converted to editable text and opens as included with the product) and then an untitled file in your word-processing opened in a word-processing program. program. Not enough disk space.
Problem Cause Solution Items loaded in The items are on very lightweight media. the document feeder tray fall forward out of the tray. Do not try to pull the page out, because you can damage the scanner. To remove the page, see “Clearing jams from the scanner path areas” on page 177. Then, curl or roll the item in the direction of the printed side, unroll it, and reload the item.
Resolving paper feed problems Use the sections listed below resolve paper feed problems: l Clearing jams from the printer path areas l Clearing jams from the scanner path areas Clearing jams from the printer path areas Occasionally, media can become jammed in the paper input tray, single-sheet input slot, paper output bin, or front paper output slot. See “Identifying hardware parts” on page 21 for more information.
Use the following table for specific causes and solutions for jams in the printer path parts. Problem Cause Solution Pages are coming out of the product curled or wrinkled. Media used in the paper output bin is curled or wrinkled. Use the front paper output slot by pushing the paper path lever to the lower position. See “Selecting the output path” on page 31. Paper might not be stored properly. Whenever possible, store paper in its sealed ream at room temperature.
Problem Cause Solution Scanned items The document feeder tray guides might not be adjusted properly. are crooked. Be sure to center the media with the guides. Also, verify that the guides are not adjusted too tightly or too loosely against the media. The product is frequently feeding multiple sheets or jams frequently from the paper input tray or singlesheet input slot (continued). A sensor may not be operating properly. Contact the Customer Service Center for service.
Problem Cause Solution The product is Guides are not adjusted properly. feeding multiple sheets or jams frequently from the paper input tray or singlesheet input slot. Remove the media from the paper input tray or the single-sheet input slot. Tap the sides of the media stack together, then reinsert the stack. Or, reinsert the single sheet into the slot. Slide the guides against the sides of the stack in the paper input tray or against the single sheet in the single-sheet input slot to center the paper.
Clearing feed jams in the paper input areas If most of the jammed media is visible from the paper input tray or single-sheet-input slot, carefully pull the jammed media straight up and out of the product using both hands. Realign the media, and reload it. Note Be sure to center media between the paper guides. Also, verify that the paper guides are adjusted snugly, but that they do not crinkle or bend the media. The product, in most cases, reprints the jammed page and finishes the remainder of the job.
2 CAUTION Remove the toner cartridge. Be sure to protect it from light while it is outside the product. Avoid touching the long, black, sponge roller inside the product. Touching it can degrade output quality. 3 If the jam is in the toner cartridge area but has not reached the fuser and roller area, reach inside and carefully pull the sheet straight forward and out. CAUTION Do not pull the sheet straight up. This can damage the printer. CAUTION Only use your hands to remove jammed media.
5 If the jam has entered the front output slot, grasp the sheet, and carefully pull it straight up and out. 6 If the jam is only visible from the front of the front output slot, raise the front cover part way with one hand. With the other hand, grasp the sheet and pull it toward you. 7 After removing all sheets and fragments of media, replace the toner cartridge, and close the printer door and the front paper path door.
Clearing jams from the scanner path areas Occasionally, media can become jammed in the document feeder tray. See “Identifying hardware parts” on page 21 for more information. This section contains the following two topics: l Paper feed problems in scanner path areas l Clearing jams from the scanner path area Paper feed problems in scanner path areas The following is a list of possible causes for jams in the scanning mechanism: l Too many pages were loaded into the document feeder tray.
Problem Cause The product is The special media lever might be in the incorrect position. feeding multiple sheets or jams frequently from the document Guides are not adjusted properly. feeder tray. The document feeder tray is too full. Solution The special media lever should be to the left if you are sending regular-weight media. The lever should be to the right if you are sending thick media, which can only be loaded one page at a time. Remove the document from the document feeder tray.
Clearing jams from the scanner path area Use the following procedure to clear jams from the scanner area To clear jams from the scanner path area CAUTION 1 Using both hands, pull the document release door (control panel) toward you. 2 Remove any jammed media. Only use your hands to remove jammed media. Using other objects can damage internal parts. 3 EN Make sure all pieces of media are removed, and then close the door.
4 To prevent jams in the future, make sure the special media lever is in the correct position for the document you are loading. See “Loading print media” on page 26.
Resolving image quality problems This section of the manual helps you define and resolve print quality problems. Often output quality problems can be handled quite easily by making sure that your printer is properly maintained or by using print media that meets HP specifications. Use the examples below to determine which output quality problem you are experiencing, and then see the corresponding reference pages to troubleshoot.
See “Specks” on See “Stains or page 186 smudges” on page 186 See “Horizontal black streaks or smears” on page 187 See “Repeating See “Repeating image” on defects” on page 187 page 187 See “Toner smear” on page 188 See “Page skew” on page 189 See “Wrinkles or creases” on page 193 See “Gray background” on page 189 See “White See “Curl or spots on black” wave” on on page 191 page 192 See “Loose toner” on page 188 See “Tire tracks” See “Vertical on page 194 white lines” on page 191 See “Black page” on
Light print (partial page) The toner cartridge might be low. Replace the toner cartridge. Light print (entire page) 1 If you are printing, use the Finishing tab in your printer driver to turn EconoMode off. 2 At the control panel, use the COMMON SETTINGS menu to increase the toner density setting. 3 The contrast setting might be set to a lighter setting. 4 Try using a different type of media. Sent faxes too light or too dark The contrast might not be set correctly.
Edges of image not printing The product cannot print all the way to the edge of the media. The product has a minimum margin of 0.25 in (6.4 mm) on each edge. If printing or copying, the reduction setting might be set incorrectly. l For printing, check the reduction setting in the Print window from within the program you are using. l For copying, check the reduction setting on the control panel (see “Reducing or enlarging copies for the current job” on page 123) or from the HP LaserJet Director.
Faded print or white streaks 1 Check to see if the toner cartridge is getting low on toner. 2 Make sure the media you are using meets HP’s paper specifications (for example, it might be too moist or too rough). 3 Toner density setting might need to be adjusted. 4 A part of the product might be damaged.See “Managing HP LaserJet toner cartridges” on page 216. 5 Adjust the setting from the front panel. 6 Contact the HP Customer Care for service.
Specks Specks might appear on a page after a jam has been cleared. 1 Print a few more pages to see if the problem corrects itself. 2 If this problem occurs frequently, set up your printer to run a cleaning page automatically (see “Cleaning the print paper path” on page 211.) 3 Check for toner cartridge leaks. If the toner cartridge is leaking, replace it. Stains or smudges 1 Make sure the media you are using meets HP’s paper specifications (for example, it might be too moist or too rough).
Horizontal black streaks or smears Note 1 Check that the toner cartridge is properly installed. 2 Make sure you removed the entire length of the sealing tape from the toner cartridge before you installed it. If you did, the toner cartridge might be defective and need to be replaced. See “To install the toner cartridge” in the Getting Started Guide. The toner cartridge may still be under warranty. See “Warranty information” on page 245.
4 See the “Repeating image” on page 187 solution below. Toner smear See also “Loose toner” on page 188. 1 Print a few more pages to see if the problem corrects itself. 2 Try using a different type of paper. 3 Make sure that the environmental specifications for the printer are maintained (see “Overall specifications” on page 228). 4 Clean the inside of the printer or run a manual cleaning page to clean the fuser (see “Cleaning the print paper path” on page 211). 5 Replace the toner cartridge.
Page skew 1 Remove some of the media from the paper input tray and try printing a few more pages to see if the problem corrects itself. 2 Verify that there are no torn pieces of media inside the printer. 3 Be sure to center the media with the paper guides. Also, verify that the paper guides are not adjusted too tightly or too loosely against the media. 4 Turn over the stack of paper in the tray. Also try rotating the paper 180°.
Misformed characters 1 Print a few more pages to see if the problem corrects itself. 2 Make sure that the environmental specifications for the printer are maintained. Scanned images are too light or too dark 1 Adjust the resolution and/or contrast setting(s) from the dialog box that appears after you click Scan on the HP LaserJet Director. 2 If the original was on a colored media, including a brown recycled paper, the text might not be clear.
Vertical white lines 1 Print a few more pages to see if the problem corrects itself. 2 Make sure that media type and quality meet HP specifications. 3 Replace the toner cartridge. 4 If you noticed the lines on a copy output page or on a fax you sent to a recipient, scan an item and see if similar lines appear on the scanned image. (If the lines were on the scanned image, make a copy and check for the lines.) If similar lines appear, see “Recalibrating the scanner” on page 216.
Curl or wave 1 Turn over the stack of paper in the tray. Also, try rotating the paper 180°. 2 Make sure that media type and quality meet HP specifications. 3 Make sure that the environmental specifications for the printer are maintained. 4 Try printing to a different output bin. 5 If you are using lightweight and smooth media, try adjusting the setting in the printer driver for the type of paper you are using.
Blank pages If blank pages print occasionally: 1 If you are printing on media that has small dimensions and your page is blank, try printing on larger media to see where the image is printing. Adjust the margins accordingly. 2 Remove the paper from the paper input tray and align the edges of the paper. “Break” the ream of paper by curving it into an upside-down u-shape; this might decrease multifeeds. Try turning the paper around to feed the other end first.
5 Make sure the media type and quality meet HP specifications. 6 If envelopes are creasing, try storing envelopes so that they lie flat. Tire tracks This defect occurs when the toner cartridge needs to be changed. Replace the toner cartridge.
Resolving control panel error messages These control panel error messages are listed alphabetically. Messages are accompanied by cause for the message and steps to take to resolve the problem. Message Cause Solution ###: [GROUP NAME] ONETOUCH/SPEED DIAL 50.X FUSER ERROR The product is waiting for you to press a programmed one-touch key or to enter a speed-dial code to a group-dial code. Begin adding fax numbers to the groupdial code. See “Programming group-dial codes” on page 74.
Message Cause Solution 62.X PRINTER ERROR The product has experienced an internal hardware error. Disconnect the power cable from the product, wait at least 30 seconds, then reconnect the power cable and wait for the product to initialize. If the message does not clear, the product will need service. 79 SERVICE (####) The product has experienced an internal hardware error.
Message Cause COPY COUNT SET TO 1 DEVICE BUSY. TRY AGAIN LATER DEVICE ERROR. PRESS [ENTER] TO RESUME DOCUMENT FEEDER JAM The product does not have enough Continue completing the collated copy memory to complete the collated copy job. job. A piece of media is jammed in the document feeder tray. Open the document release door, clear the jam, close the document feeder tray, and reload the paper into the document feeder tray. DOCUMENT FEEDER MISPICK.
Message Cause FAX MEMORY FULL CANCELING RECEIVE FAX MEMORY FULL CANCELING SEND FAX RECEIVE ERROR During the fax transmission, the product Have sender resend the fax. If this ran out of memory. Only the pages that fit problem persists, cancel all fax jobs, or clear the faxes from memory (see into memory will be printed. “Clearing faxes from memory” on page 89). Solution FAX SEND ERROR An error occurred while trying to send a fax. GROUP DIAL NOT ALLOWED IN GROUP GROUP IS FULL.
Message Cause INVALID DATE An invalid date was entered, such as June Reenter the date. 35. INVALID TIME An invalid time was entered, such as 25:99 PM. Reenter the time. JOB SETTINGS CLEARED MEMORY LOW. ONLY 1 COPY. PRESS [STOP] MEMORY LOW. [STOP] TO CANCEL. NO DIAL TONE. The product has cleared job settings. Reenter any desired job settings.
Message Cause POWER FAIL RECOVERY. CHECKING SYSTEM The product has detected a power failure The product should go back to the ready and is performing a self-test. state on its own. If this message does not go away in a couple of minutes, disconnect the power cable from the product, wait at least 30 seconds, then reconnect the power cable, and wait for the product to initialize. Solution POWER FAIL RECOVERY. FAX SETTING RESET POWER FAIL RECOVERY. PRINTING FAXES POWER FAIL RECOVERY.
Message Cause Solution RECEIVING FAX BUSY CANCELED FAX The fax line to which you were sending a fax was busy. The product has cancelled sending the fax. Call the recipient to ensure that fax machine is on and ready. Check that you are dialing the correct fax number. Check that the redial on busy option is enabled. Press and hold STOP/CLEAR for seven seconds to check for a dial tone. Unplug the product telephone cord from the wall, plug in a telephone, and try making a call.
Common Macintosh problems This section covers the following common Macintosh problems: l Problems in the Chooser l Printing errors l USB problems l Selecting an alternate PPD l Renaming the printer driver l Resolving PostScript Errors 202 Chapter 8 - Problem Solving and Product Maintenance EN
Problems in the Chooser Note For more information about the Chooser, see the Mac OS Help on your computer. Problem Cause The printer driver Software was not installed correctly. icon, scan icon, or fax icon does not appear in the Chooser. Solution Make sure you are using a highquality cable. Make sure the product is on the correct network. Select the Network or AppleTalk Control Panel from Control Panels in the Apple menu, and then choose the correct network. Reinstall the product software.
Printing errors For more information about the Chooser, see the Mac OS Help on your computer. Problem Cause Solution A print job was not sent to your desired printer. Another printer with the same or Check the AppleTalk name of the similar name may have received your printer displayed on the self-test print job. page. Make sure the cables are connected correctly, the product is on, and the Ready light is on. An encapsulated This problem occurs with some PostScript (EPS) software applications.
Problem Cause The HP LaserJet This problem is caused by either a USB product software or hardware component. does not appear in the Macintosh Chooser after the driver is selected. EN Solution Software troubleshooting Check that your Macintosh supports USB. Verify if your Macintosh has Mac OS 8.6 or later. Hardware troubleshooting Check that the printer is turned on. Verify that the USB cable is properly connected. Check that you are using the appropriate high-speed USB cable.
Problem Cause Solution Software troubleshooting Check that your Macintosh supports USB. Verify if your Macintosh has Mac OS 8.6 or later. Hardware troubleshooting Check that the printer is turned on. Verify that the USB cable is properly connected. Check that you are using the appropriate high-speed USB cable. Ensure that there are not too many USB devices drawing power from the chain. Disconnect all devices from the chain and connect the cable directly to the USB port on the host computer.
6 Click Select PPD. 7 Find the desired PPD in the list and click Select. If the desired PPD is not listed, choose one of the following options: • Select a PPD for a printer with similar features. • Select a PPD from another folder. • Select the generic PPD by clicking Use Generic. The generic PPD allows you to print, but limits your access to printer features. 8 Note In the Setup dialog box, click Select, and then click OK to return to the Chooser.
Problem Cause Solution The job prints in Courier (the printer’s default typeface) instead of the typeface you requested. The requested typeface is not downloaded. A personality switch may have been performed to print a PCL job just before the PS printing job was received. Download the desired font and send the print job again. Verify the type and location of the font. Download to printer if applicable. Check with the software documentation. A legal page Print job is too complex.
Restoring the factory defaults If you would like to change all default settings back to the factory default settings, including the fax header and company name, following the instructions below. To reset the product EN 1 Press ENTER/MENU. 2 Use the < or > key to select SERVICE and then press ENTER/ MENU. 3 Use the < or > key to select RESTORE DEFAULTS, press ENTER/ MENU, and then press ENTER/MENU again to confirm your selection.
Uninstalling the software Use the procedures in this section to remove the HP LaserJet 3200 software from a Windows-compatible computer and Macintoshcompatible computer. To uninstall the software on a Windows-compatible computer The Uninstall option of the setup program allows you to remove the product and ReadIris software from your computer. Note To uninstall the software from Windows NT 4.0 or Windows 2000, you must log on with administrator privileges.
Product Maintenance This section provides the following topics: l Cleaning the print paper path l Cleaning the scanner path l Recalibrating the scanner l Managing HP LaserJet toner cartridges l Using Memory (DIMMs) l Installing a new document scanner separation pad Cleaning the print paper path Use this process if you are discovering toner specks or dots on printouts. This process produces a page with toner debris, which should be discarded.
The device displays the message IN CLEANING MODE until this process is completed.
Cleaning the scanner path You might need to clean parts of the scanner if the ink on items you are scanning can be smudged with your hand, or if the items have excessive amounts of dust or dirt on them. You might also need to clean these parts if there are smudges or other marks on documents or scans of documents. WARNING! Before cleaning the HP LaserJet 3200 product, disconnect it from the power source.
CAUTION CAUTION If you must use alcohol, only use a very small amount. Exposing internal parts to dripping alcohol can damage them. 3 If the long strip of glass opposite the long, white strip is dirty, clean it with a dry cotton swab. If there is still something on the glass strip, dab a swab in a small amount of isopropyl alcohol and gently clean the glass. 4 Inspect each of the six rollers in the scanner area for dirt or debris.
EN 5 Near the top, inside edge of the document release door, inspect the three pressure feet and pads for dirt or debris. If they are dirty, clean them with a lint-free cloth dampened with a small amount of alcohol. 6 Using a dry, lint-free cloth, wipe rollers, pads, and feet in a sideto-side motion to remove loosened dirt. 7 After the alcohol inside the scanner area has dried completely, close the document release door. 8 Go to “Recalibrating the scanner” on page 216.
Recalibrating the scanner The HP LaserJet 3200 product was calibrated at the factory. However, you may need to recalibrate the scanner if you notice that sent faxes, copies, or items scanned to the computer have black or white lines running through them. To recalibrate the scanner 1 Clean the HP LaserJet 3200 product before recalibrating it. (See “To clean the scanner path” on page 213.) 2 On the control panel, press ENTER/MENU. 3 Press the < key once to display SERVICE and press ENTER/MENU.
been discarded in the world’s landfills. To join this recycling effort, follow the instructions provided in the box that contains the new toner cartridge. Extending toner life by redistributing toner Areas of faded print are often an indicator that the toner cartridge is near the end of its toner life. You can temporarily reestablish print quality by redistributing the remaining toner in the cartridge. (This is typically successful only twice.
To redistribute toner 1 Press the two printer door release latches and open the printer door. 2 Using the handle on the toner cartridge, remove the toner cartridge from the product. 3 Shake the toner cartridge from side to side about two times per second to distribute the toner evenly.
4 EN Hold the cartridge by the handle, with the arrows facing the product, and slide the cartridge into the black grooves in the product. Rotate the cartridge firmly into place, close the printer door, and close the front paper path door.
Using Memory (DIMMs) The product has three slots for DIMMs (Dual in-line memory module). You can find the DIMMs by opening the printer memory door located on the back of the product. Two of the three slots are used but the remaining third DIMM (closest to the printer memory door) can be used for additional memory. You can purchase additional memory from HP (see “Ordering parts” on page 257). Use the two topics in this section to install or remove memory.
EN 3 Remove the DIMM chip from the anti-static bag in which it came by grasping the chip on the top edge. 4 Position the DIMM chip over the outermost slot located closest to the printer memory door. The gold contacts should be pointing down and the cutouts should be on the left side. 5 Carefully press the DIMM chip into the slot, ensuring it is straight and all the way down. The cam latches should rotate inward.
6 Lock the cam latches into place by pressing the handles towards each other. 7 Close the product memory door. Testing the DIMM installation To verify that the product registered the newly installed DIMM, print a configuration report. See “Printing a configuration report” on page 48. The configuration reports lists the amount of memory the product is using.
Removing DIMMs To remove DIMMs, follow the instructions below: CAUTION EN Static electricity can damage DIMMs. When handling DIMMs, either wear a grounded anti-static wrist strap, or frequently touch the surface of the DIMMs’ antistatic package, then touch bare metal on the product. 1 Unplug the product. 2 Open the product memory door by gently pulling out and upward on the bottom edge until the door supports itself. 3 Unlock the cam latches by pressing them outward.
4 CAUTION Grasp the DIMM chip on the top edge, gently pull straight up, and then remove the chip from the product. Store the DIMM chip in an antistatic bag. 5 Close the product memory door.
Installing a new document scanner separation pad The document scanner separation pad is a user-replacable part that is ordered as part of a kit for the HP LaserJet 3200 product.
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Specifications Introduction This section contains product specifications and regulatory information.
Product specifications This section provides the following specifications for the HP LaserJet 3200 product: l Overall specifications l Faxing specifications l Printing specifications l Copying specifications l Scanning specifications Overall specifications Physical Height 10.8 in (272 mm) Depth 15.4 in (390 mm) Width 15.1 in (384 mm) Weight (cartridge installed) 23.4 lb (10.
Faxing specifications Description Specification Fax transmission speed 3 seconds/page (ITU-T Test Image #1) Margins for printed pages .25 in (6.3 mm) right and left .2 in (5.
Copying specifications Description Specification Copy speed 9 ppm Multiple copies Up to 99 per job Copy reduction or enlargements 25 to 200% Acoustic emissions (Per ISO 9296) while copying 6.3 Bel sound power level Scanning specifications Description Specification Margins for scanned items .12 in (3.05 mm) right and left .16 in (4.
Paper specifications HP LaserJet printers produce excellent print quality. This printer accepts a variety of media, such as cut-sheet paper (including recycled paper), envelopes, labels, transparencies, vellum, and custom-size paper. Properties such as weight, grain, and moisture content are important factors affecting printer performance and output quality. The printer can use a variety of paper and other print media in accordance with the guidelines in this manual.
Paper weight equivalence table (approximate) The following table shows equivalent weights for different grades of paper you load for printing, copy output, and incoming faxes. Use this table to determine equivalent points in weight specifications other than U.S. bond weight. For example, to determine the equivalent of 20 lb. U.S. bond weight paper in U.S. cover weight, locate the bond weight in the second column and scan across the row to the cover weight (fourth column). The equivalent is 28 lb.
Transportation Refer to Non-operating Magnetic Field Emissions, IATA Packaging Instructions 902 Laser safety statement The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. This printer is certified as a “Class 1” laser product under the U.S.
FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
FCC part 68 requirements This equipment complies with FCC rules, Part 68. On the back of this equipment is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN) for this equipment. If requested, this information must be provided to the telephone company. The REN is used to determine the quantity of devices which may be connected to the telephone line.
The following repairs can be done by the customer: Replace any original equipment that came with the product. This includes the toner cartridge, the supports for trays and bins, the power cord and the telephone cord. It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected. This is to avoid damage to the equipment caused by local lightning strikes and other electrical surges. Telephone consumer protection act (U.S.
IC CS-03 requirements NOTICE: The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational, and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirement document(s). The Department does not guarantee the equipment will operate to the user’s satisfaction.
Regulatory information for European Union countries This equipment has been designed to work in all of the countries of the European Economic Area (Public Switched Telephone Networks) only. Network compatibility is dependent on internal software settings. Contact you equipment supplier if it is necessary to use the equipment on a different telephone network. For further product support, contact Hewlett-Packard at the phone numbers provided in the front of this user guide.
Declaration of conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Hewlett-Packard Company Manufacturer’s Address: 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares, that the product Product Name: LaserJet 3200 Series (Printer/Fax/Scanner/Copier) Model Number: C7052A, C7053A, C7055A Product Options: ALL conforms to the following Product Specifications: Safety: IEC60950:1991+A1+A2+A3+A4 / EN 60950:1992+A1+A2+A3+A4+A11 IEC60825-1:1993+A1 / EN 60825-1:1994+A11 Class
Canadian DOC regulations Complies with Canadian EMC Class B requirements. Conforme á la classe B des normes canadiennes de compatibilité électromagnétiques. << CEM>>. Environmental product stewardship program Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This HP LaserJet printer has been designed with several attributes to minimize impacts on our environment. Please visit HP’s Commitment to the Environment website at http://www.hp.
Toner consumption Depending on the type of printer driver you have, you may be able to select a “draft” mode, which uses about 50% less toner, thereby extending the life of the toner cartridge. This is only available using printer driver properties when printing or making copies from the software. Paper use Depending on the type of program you use, you may be able to print two or four document pages on each printed page.
Returns For a more environmentally responsible return of used cartridges and consumables, HP encourages the use of bulk returns. Simply bundle two or more cartridges or consumables together and use the single, pre-paid, pre-addressed United Parcel Service (UPS) label that is supplied in the package. For more information in the U.S. or Canada, call (1) (800) 340-2445 (U.S.) or (1) (800) 387-3867. Or, visit the HP LaserJet Supplies website at http://www.ljsupplies.com/planetpartners/.
Material safety data sheet The Material Safety Data Sheets (MSDS) for the toner cartridge and print drum can be obtained by going to HP’s website at http:// www.hp.com/go/msds and selecting HP LaserJet Printer Supplies. If you are in the U.S. or Canada and do not have access to the Internet, call U.S. HP First (fax-on-demand service) at 1-800-2319300. Use Index number 7 for a listing of MSDS for the toner cartridge and print drum.
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Service and Support Information Warranty information Hewlett-Packard limited warranty statement HP LaserJet 3200 product EN ONE-YEAR LIMITED WARRANTY 1 HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
5 Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration; (b) software, interfacing, parts or supplies not supplied by HP; (c) unauthorized modification or misuse; (d) operation outside of the published environmental specifications for the product; or (d) improper site preparation or maintenance. 6 HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL.
Obtaining hardware service If your hardware should fail during the warranty period, HP offers the following support options: l HP repair services. You can return the product to an HP repair center, depending on your location. l Express Exchange. In the United States and Canada only, HP provides a reconditioned permanent replacement printer to you on the next working day for calls received before 2 p.m. PST. l HP authorized service provider.
Service information form Who is returning the equipment? Person to contact: Date: Phone: Alternate contact: Phone: Return shipping address: Special shipping instructions: What is being sent? Model number: Serial number: Please attach any relevant printouts when returning equipment. Do not ship accessories that are not required to complete the repair (manuals, cleaning supplies, etc.). What needs to be done? 1. Describe the conditions of the failure.
Software license agreement ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, YOU CAN RETURN THE SOFTWARE FOR A FULL REFUND. IF THE SOFTWARE IS BUNDLED WITH ANOTHER PRODUCT, YOU CAN RETURN THE ENTIRE UNUSED PRODUCT FOR A FULL REFUND.
Termination. HP may terminate your license upon notice for failure to comply with any of these License Terms. Upon termination, you must immediately destroy the software, together with all copies, adaptations, and merged portions in any form. Export Requirements. You may not export or reexport the software or any copy or adaptation in violation of any applicable laws or regulations. U.S. Government Restricted Rights.
HP Customer Care Along with your product, you receive a variety of support services from Hewlett-Packard and our support partners designed to give you the results you need, quickly and professionally. Online Services: for 24hour access to information over your modem, we suggest these services. World Wide Web URL - For information specific to the HP LaserJet 3200 product: http://www.hp.com/support/lj3200/ America Online - America Online/Bertelsmann is available in the U.S.
Customer Care Options Worldwide In addition to the phone numbers listed below, the “HP sales and service offices” section on page 253 contains worldwide sales and service addresses and phone numbers. HP Customer Care and Product Repair Assistance for the U.S. and Canada: Call (208) 323-2551 in the United States or (905) 206-4663 in Canada Monday through Friday 6 am to 10 pm and Saturday 9 am to 4 pm (Mountain Time) free of charge during the warranty period.
HP sales and service offices Before calling an HP Sales and Service office, be sure to contact the appropriate Customer Support Center number listed in “HP Customer Care” on page 251. Products should not be returned to the offices listed below. Worldwide Hewlett-Packard Country/Region Sales and Service Offices Argentina Australia Hewlett-Packard Argentina Montañeses 2140 1428 Buenos Aires Phone: (54) (1) 787-7115 Fax: (54) (1) 787-7287 Hewlett-Packard Head office Hewlett-Packard Australia Ltd.
Finland France Hewlett-Packard Oy Piispankalliontie 17 FIN-02200 Espoo Phone: (358) (9) 887-21 Fax: (358) (9) 887-2477 Hewlett-Packard France 42 Quai du Point du Jour F-92659 Boulogne Cedex Phone: (33) (146) 10-1700 Fax: (33) (146) 10-1705 Germany Greece Hewlett-Packard GmbH Herrenberger Strasse 130 71034 Böblingen Phone: (49) (0) 180 532-6222 (49) (0) 180 525-8143 Fax: (49) (0) 180 531-6122 Hewlett-Packard Hellas 62 Kiffisias Av.
EN Middle-East Region Netherlands Hewlett-Packard Middle-East P.O.-Box 17295 Jebel Ali Free Zone Dubia, UAE Phone: (97) 14 88 15 456 Fax: (97) 14 88 14 529 Hewlett-Packard Nederland BV Startbaan 16 1187 XR Amstelveen Postbox 667 NL-1180 AR Amstelveen Phone: (31) (0) 20 5476666 Fax: (31) (0) 20 5477755 New Zealand Norway Hewlett-Packard (NZ) Limited Ports of Auckland Building Princes Wharf, Quay Street P.O.
Spain Sweden Hewlett-Packard Española, S.A. Carretera de la Coruña km 16.500 E-28230 Las Rozas, Madrid Phone: (34) 91-6311600 Fax: (34) 91-6311830 Hewlett-Packard Sverige AB Skalholtsgatan 9 S-164 97 Kista Phone: (46) (8) 444-2000 Fax: (46) (8) 444-2666 Switzerland Ukraine Hewlett-Packard (Schweiz) AG In der Luberzen 29 CH-8902 Urdorf/Zürich Phone: (41) (0848) 88 44 66 Fax: (41) (1) 735 77 00 Warranty Support: (41) (0848) 80 11 11 Hewlett-Packard Trading S.A.
Ordering parts To order parts: l Visit HP’s website at http://www.partsdirect.hp.com l In the U.S., call HP Direct Ordering at (800) 538-8787 for most items. To order HP LaserJet paper, call (800) 471-4701. - Or To find a dealer near you, or if your dealer is temporarily out of stock, call the HP Customer Information Center at (800) 7520900. l Outside the U.S., see “HP sales and service offices” for ordering locations and phone numbers.
JetDirect print servers HP JetDirect print servers Compatible with the HP LaserJet 3200 product. 70X (J4155A), 170X (J3258B), 300X (J3263), or 500X (J3265) Supplementary documentation Print Media Guide for HP LaserJet printers A guide to using paper and other print media with HP LaserJet printers. Hard copy: 59637863 HP’s website: http:/ /www.hp.com/ support/ ljpaperguide Printing supplies HP MultiPurpose Paper HP brand paper for a variety of uses. HPM1120 - High bright, 20 lb, 8.
Ordering software To order the software if your CD is damaged or missing, contact Hewlett-Packard Support. In the United States and Canada: Request by Internet Request by Phone: Request by Fax: http://www.software.hp.com 661-257-5565 (Mon. - Sat., 24 hours a day) 661-257-6995 Request by Mail: U.S. Driver Fulfillment for Hewlett-Packard P.O.
260 Chapter B - Service and Support Information EN
Glossary 10-BaseT A type of Ethernet network that uses twisted pair cabling to attach nodes to the network. 100-BaseTX A type of Ethernet network, also known as Fast Ethernet, that uses twisted pair cabling to attach nodes to the network. 10/100-BaseTX This term indicates that a product is compatible with both 10-BaseTX and 100-BaseTX. Many network products are compatible with both of these, including some HP JetDirect print server models.
BNC A type of network connector generally used with coaxial network cabling. A BNC connector has two slots that lock onto two matching knobs on a network interface card when you twist the connector. brightness A measure of the overall intensity of the image. The lower the brightness value, the darker the image; the higher the value, the lighter the image will be.
.dcx A multi-page .PCX format where each page is a .PCX file. Since this is a multi-page format, it is widely used for receiving and sending faxes to and from the computer. A single DCX document can store up to 1,023 pages. dedicated line A single telephone line that is used exclusively for either voice calls or fax calls.
fax An abbreviation for facsimile. The electronic encoding of a printed page and the transmission of the electronic page over a telephone line. The product software can send items to electronic fax programs, which require a modem and fax software. fax functions Fax-related tasks you do from the control panel that only affect the current job, or that you only do once before returning to the Ready state, such as clearing memory. These functions are in their own section in the control panel menu.
connector. For the HP LaserJet 3200 product and its supported HP JetDirect external prints servers, the connector can be 10-BaseT, 10/ 100BaseTX, BNC, or token ring. HP LaserJet Director toolbar An HP LaserJet 3200 product software screen used when working with documents. When the document is loaded into the document feeder tray and your computer is connected directly to the product, the HP LaserJet Director appears on the computer screen, allowing you to begin faxing, copying, or scanning the document.
NetBEUI (NetBIOS Extended User Interface) The network transport protocol used by all of Microsoft's network systems and IBM's LAN Server based systems. In order for the HP LaserJet 3200 product to work on the network, you must have the TCP/IP or IPX/SPX network protocol running in addition to NetBEUI. If you only have NetBEUI, you can only share the product on the network using Windows sharing. This means only the printing function is available to network users.
print server See HP JetDirect print server. printer driver A printer driver is a program that enables your applications to access your product’s features. A printer driver translates an applications’s formatting commands (such as page breaks and font selection) into a printer language (such as PostScript, PS, or PCL), and then sends the print file to the product.
summary information Information about the item, such as creator or keywords, that you can add to an item in the Summary Information dialog box to help you find the item quickly. TCP/IP The de facto standard Ethernet protocol. TCP/IP stands for (Transmission Control Protocol over Internet Protocol). In order for the HP LaserJet 3200 product to work on the network, you must have the TCP/IP or IPX/SPX network protocol running in addition to NetBEUI. .tif Stands for Tagged Image File Format. A .
Windows sharing A method of peer-to-peer networking that uses Windows products. If you have a network installed, you can share resources with your coworkers, most commonly the HP LaserJet 3200 product, printers, and hard disks, by simply using Windows tools such as Explorer and Print Manager. When the HP LaserJet 3200 product (or any printer) is shared using Windows sharing, network users need to install the printer drivers using the Add Printers utility in the Windows Printers folder.
270 Chapter - Glossary EN
Index A access codes, dialing 55 accessories and supplies 251 acoustic emissions 230 activity logs, printing 43 adding memory 220 paper 29 ad-hoc groups, faxing to 58 adjusting automatic redialing 83 contrast, copy 122 contrast, fax 61 copy quality 123 guides 173 languages, display panel 41 resolution, faxes 62 resolution, printer 115 ring pattern 91 settings, default 37 volume 39 agreement, software license 249 alarm volume, adjusting 40 alcohol, cleaning with 214 alternate long distance service, one-touch
languages, display panel 41 resolution, faxes 62 resolution, printer 115 ring pattern 91 settings, default 37 volume 39 characters dropouts 184 entering from control panel 78 formatting codes 168 garbled 159 misformed 190 checklists fax setup 149 troubleshooting 148 circuit capacity 228 cleaning alcohol 214 doors 213 glass 214 print path 211 rollers 214 scanner path 213 clearing document feeder 196 faxes from memory 89 jams in input areas 174 jams in interior area 174 jams in scanner path area 177, 179 code
reducing 123 scanning during 14, 16 specifications 230 speed 230 troubleshooting 164 cover sheet 100 creases, troubleshooting 193 curling preventing 31, 171 troubleshooting 192 custom sizes, printing on 117 Customer Care, HP 251 customer support See also websites HP Customer Care 251 ordering parts 257 repair services 247 sales and service offices 253 service information form 248 software, ordering 259 customize button 34 D darkness.
Draft quality 126 drivers, printer part numbers 258 requirements for 103 dropouts, character 184 duplexing instructions for 112 troubleshooting 161 duty cycle printer 229 scanner 230 toner cartridges 216 E EconoMode 111 ECP ports 161 edges not printing 184 electrical specifications 228 electronic mail.
receiving to computer 99 reports, printing all 50 reprinting 66 requesting 88 resolution defaults, adjusting 81 resolution job settings, adjusting 62 sending 55, 57 stamping, enabling 96 stopping 64 transmission times 62 troubleshooting 152 faxing See also dialing ad-hoc groups 58 canceling 64 contrast, adjusting 61 control panel key 19 copying during 15, 16 cover sheet, customizing 100 delayed sending 59 error correction settings 97 extension phones, receiving from 93 feeding problems 152 forwarding 87 gro
H headers, fax changing 79 menus for 20 heavy media duplexing 112 equivalence table 232 output path for 31 printing on 110 height 228 horizontal printing 28 HP authorized service providers 247 HP Customer Care 251 European and in-country support 252 product repair assistance 252 worldwide options 252 HP Direct Ordering 251 HP JetDirect print servers HP LaserJet Director 32 ordering 258 requirements for 103 HP LaserJet Cover Page Editor 100 HP LaserJet Director buttons 32 icons for 12 scanning with 133 turni
JetDirect print servers HP LaserJet Director 32 ordering 258 requirements for 103 Job Status, canceling faxes from 64 K key press volume, adjusting 40 keypad overlay, part number 257 keys, control panel 18 keys, numeric. See dialing; entering L labels printing 110 selecting output path for 31 specifications for 118 landscape orientation 28 languages display panel, changing 41 languages, control panel 78 laser safety statement 233 LaserJet Cover Page Editor 100 LaserJet Director.
Mexico, website for 242 Microsoft Excel files. See Excel files Microsoft Power Point files. See Power Point files Microsoft Windows. See Windows Microsoft Word files. See Word files mirror, contaminated 191 misaligned print, troubleshooting 171 misfeeds.
duplexing sizes 113 heavy, output path for 31 heavy, printing on 110, 112 irregular, loading 27 loading 26, 28 narrow, troubleshooting 187 ordering 258 output path, selecting 31 recycled 242 reducing consumption 241 selecting 23, 25 sizes, default adjustments 38 sizes, supported 24, 231 specification guide, ordering 258 specifications 23, 231 sticking together 173 storing 171 troubleshooting 173 types of 25 weight, equivalence table 232 wrinkling 193 wrong size, copying to 164 paper clips, removing 25 paper
printing blocked number logs 48 canceling 111 configuration report 48 copying during 14, 16 double-sided 112 envelopes 108 fax activity logs 43 faxing during 14, 16 letterhead 107 menu structure report 47 misaligned 171 multiple tasks during 14, 16 one-touch numbers 47 PCL font list 49 PostScript font list 49 scanning during 14, 16 special media 109 speed 229 speed-dial reports 47 stopping 111 thumbnails 114 troubleshooting 159 watermarks 114 wrong size pages 161 problems, solving.
reports configuration 48 fax call 45 menu structure 47 one-touch numbers 47 printing all 50 speed-dial 47 T.
copy quality, adjusting defaults 126 error correction 97 extension phones 93 factory defaults, restoring 41 fax call reports 45 logs, automatic printing 44 menus for 20 one-touch reports 47 paper input bin defaults 38 printer 105 pulse dialing 82 resolution, adjusting default 81 resolution, printer 115 restoring factory defaults 41 ring pattern 91 saving 116 silence detect mode 94 T.
stopping faxes 64 print jobs 111 storing group-dial codes 74 one-touch keys 74 paper 171 product 228 speed-dial codes 70 streaks, troubleshooting 185, 187 Superfine resolution 62 supplies recycling 241 returning 241 supplies and accessories 251 Support Assistant compact disc 251 support, customer. See customer support supports, part numbers 257 surge protectors 150 switch boxes, connecting to 152 T T.
loose toner 188 misaligned print 171 MS-DOS printing 163 narrow media 187 not responding 160 OCR 168 one-touch buttons 153 page order 159 paper 173 parallel ports 152 PBX systems 153 printer 159 quality, image 181 receiving faxes 155 redialing 197 repeating defects 187 repeating images 187 reports 152 scanning 166 sending faxes 153 shared ports 152 sizes, wrong 161 skewed pages 171, 189 smears 187, 188 smudges 186 specks 186 speed, scanning 167 speed-dial codes 153, 201 stains 186 streaks 185, 187 tire trac
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