HP D e si g n J et Co lo rPr o S e ri es Wi d e- F or ma t Pr i n te rs Quick Reference Guide HP DesignJet ColorPro CAD (C7777A) HP DesignJet ColorPro GA (C7778A)
qrg.fm Page 2 Monday, July 5, 1999 8:36 AM Acknowledgments HP ColorSmart II, HP PhotoREt II and HP Zoom Smart Scaling Technology are trademarks of Hewlett-Packard Company. Imation Matchprint is a trademark of Imation Corporation. Microsoft is a U.S. registered trademark of Microsoft Corporation. Windows is a trademark of Microsoft Corporation. Adobe is a U.S. registered trademark and PostScript is a trademark of Adobe Systems Incorporated.
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qrg.fm Page 4 Monday, July 5, 1999 8:36 AM Identifying Printer Parts Top Cover Printhead Latch Printhead Access Cover Ink Cartridge Door Paper Knob Back Panel Tray 1/ Output Tray Tray 2 Tray 3 Control Panel Navigating the Menu System Power Button Rear Access Door Extended Tray Cover Menu Button Item Button Value Button Select Button (Go) 1. Press [Menu] until the desired menu appears. 2. Press [Item] until the Display Panel desired item appears. Cancel Job Button 3.
qrg.fm Page 5 Monday, July 5, 1999 8:36 AM To Check the Printer’s Configuration From the printer, you can print the following information: • • Menu Map – The Menu Map gives an overview of the different settings that can be configured as well as diagnostics that can be performed through the key panel. Diagnostic Page – The Diagnostic Page shows general printer information and current network parameters. To Print a Menu Map 1. Press [Menu] until SELF TEST MENU appears. 2.
qrg.fm Page 6 Monday, July 5, 1999 8:36 AM Common Printer Messages Note: Brackets [ ] in the Message column indicate variables. Message Explanation Solution [COLOR] CART One of the ink FAULTY, cartridges (black, REPLACE cyan, magenta or yellow) is faulty. Replace the indicated cartridge. [COLOR] CART One of the ink MISSING, cartridges (black, INSERT cyan, magenta or yellow) is missing. Insert the indicated cartridge.
qrg.fm Page 7 Monday, July 5, 1999 8:36 AM Message Explanation Solution [COLOR] INK OUT, REPLACE CART One of the ink cartridges (black, cyan, magenta or yellow) is out of ink. Replace the indicated cartridge. [COLOR] PRNT-HD FAULTY, REPLACE One of the printheads Replace the indicated (black, cyan, magenta printhead. or yellow) is faulty. [COLOR] PRNT-HD MISSING, INSERT One of the printheads Insert the indicated (black, cyan, magenta printhead. or yellow) is missing.
qrg.fm Page 8 Monday, July 5, 1999 8:36 AM Message Explanation Solution LEFT BACK PANEL OUT The left side of the back panel has not been inserted properly. Open the rear access cover and ensure that the left side of the panel is properly installed. MEDIA IN TRAY 1, REMOVE There is media in Tray 1 which may not be the type or size that is specified in your current print job. Remove the media in Tray 1 and press the button to resume printing.
qrg.fm Page 9 Monday, July 5, 1999 8:36 AM Message Explanation Solution OFFLINE The printer is off-line. Press to set the printer on-line. PAPER JAM, OPEN TOP COVER There is paper Open the top cover to jammed in the printer. remove paper. When finished, close the top cover and press to resume printing. PRESS TO CONTINUE To continue your present task, press the button. PRINT-HDS The printheads have NOT ALIGNED not been aligned. For best print quality, align the printheads before the next print job.
qrg.fm Page 10 Monday, July 5, 1999 8:36 AM Message Explanation Solution TRAY 3 OPEN OR GUIDE REMOVED Tray 3 is either open or Ensure that both the one of its paper guides paper guides are has been removed. properly installed and that Tray 3 is inserted into the printer. TRAY [NUMBER] EMPTY, LOAD & PRESS The specified tray is empty. Load the paper size and type which this tray has been set up for. Load the paper size and type which this tray has been set up for.
qrg.fm Page 11 Monday, July 5, 1999 8:36 AM Message Explanation Solution WRONG MEDIA TYPE, [ACTION] The media type which the printer has detected is not the type specified in your print settings. You may wish to either load in the right media, or choose to print on existing media. You may also cancel the current print job by pressing the [Cancel Job] button. Loading Paper The HP DesignJet ColorPro Series printer has three paper trays and one rear feed for superior paper handling capabilities.
qrg.fm Page 12 Monday, July 5, 1999 8:36 AM media (up to 0.3mm) such as cardstock or labels without bending. This paper path allows you to print only one sheet at a time. Loading Paper in Tray 1 1. Set your driver to pick paper from Tray 1 and print your document. 2. After sending your print job to the printer, the LCD panel will display the message “TRAY 1 LOAD [TYPE] [SIZE]” where the media type and size are as specified in your printer driver. 3. Slide the paper width guide to its outermost position.
qrg.fm Page 13 Monday, July 5, 1999 8:36 AM Loading Commonly-Used Media in Tray 2 • • Tray 2 is a fixed tray. Tray 1 has to be removed before Tray 2 can be accessed. Tray 2 is designed to hold up to 150 sheets of paper and can accommodate paper sizes such as Letter, A4, Legal, B4, A3, 11"x17", 13"x19" and 330x483mm. 1. Remove Tray 1 and set it aside. 2. If you wish to change the paper size setting that has been set in the tray, go to step 3.
qrg.fm Page 14 Monday, July 5, 1999 8:36 AM 4. If you are loading paper sizes such as B4, A3, 11"x17", 13"x19" and 330x483mm, unlock the tray lock, extend the tray and re-lock the tray lock. 2 If you are loading paper sizes such as Letter, A4 and Legal, check that the tray is not extended. If it is, unlock the tray lock, push in the tray and re-lock the tray lock. 5. Insert paper, print side down into the printer. 6.
qrg.fm Page 15 Monday, July 5, 1999 8:36 AM 7. Replace Tray 1. 8. If Tray 2 is extended, place the extended tray cover over the tray. 9. On the control panel, press [Menu] until the PAPER HANDLING MENU appears. 10. Press [Item] to select TRAY 2 TYPE= 11. Press [Value] to select the media type you have loaded into the tray and press [Select].
qrg.fm Page 16 Monday, July 5, 1999 8:36 AM Loading Commonly-Used Media in Tray 3 1. Grasp the sides of Tray 3 and pull it out of the printer. 2. If you wish to change the paper size that has been set in the tray, go to step 3. If you wish to load paper into the tray using the existing setting, go to step 5. 3. Snap the paper length and width guides into the slots. Paper size markings are indicated beside their respective slots.
qrg.fm Page 17 Monday, July 5, 1999 8:36 AM 4. If you are loading paper sizes such as B4, A3, 11"x17", 13"x19" and 330x483mm, unlock the tray lock, extend the tray and re-lock the tray lock. If you are loading paper sizes such as Letter, A4 and Legal, check that the tray is not extended. If it is, unlock the tray lock, push in the tray and re-lock the tray lock. 5. Load paper by aligning the paper edge to the paper length guide first.
qrg.fm Page 18 Monday, July 5, 1999 8:36 AM 6. Reinsert Tray 3 into the printer. 7. If Tray 3 is extended, place the extended tray cover over the tray. 8. On the control panel, press [Menu] until the PAPER HANDLING MENU appears. 9. Press [Item] to select TRAY 3 TYPE= 10. Press [Value] to select the media type you have loaded into the tray and press [Select].
qrg.fm Page 19 Monday, July 5, 1999 8:36 AM Loading Paper in the Rear Manual Feed 1. Set your driver to pick from the rear manual feed and print your document. 2. After sending your print job to the printer, the LCD panel will display the message “MNL FEED LOAD [TYPE] [SIZE]” where the media type and size are as specified in your printer driver. 3.
qrg.fm Page 20 Monday, July 5, 1999 8:36 AM Maintaining the Printer Cleaning Printheads Whenever print quality noticeably decreases it is a good idea to perform the cleaning procedure from the printer’s Control Panel. The “Clean Printhead” utility consists of three levels of cleaning. Each level of cleaning uses some ink to clear the printheads. It is recommended that you start with Level 1 before proceeding to subsequent levels. Note that Level 3 takes the longest and uses the most ink.
qrg.fm Page 21 Monday, July 5, 1999 8:36 AM Aligning Printheads Although you may not notice misalignment, it is recommended that you run the “Align Printheads” utility whenever the LCD displays the message “PRNT-HDS NOT ALIGNED”. This ensures that you have the best possible print quality. You may align the printheads from the printer’s Control Panel. To run the “Align Printheads” utility through the printer’s Control Panel: 1. Press [Menu] until DIAGNOSTICS MENU appears. 2.
qrg.fm Page 22 Monday, July 5, 1999 8:36 AM Removing Paper Jams If paper is jammed in the printer, follow these instructions to clear the jam: 1. Remove all media from trays 1, 2 and 3. Pull out any paper that is visibly stuck. 2. Lift the top cover and pull out any paper that may be stuck. 3. If you are unable to free the jammed paper, pull out the handle of the paper knob; pull the knob away from the printer and rotate to remove the paper.
qrg.fm Page 23 Monday, July 5, 1999 8:36 AM 4. If the LCD still reports a paper jam, go to the back of the printer and lower the rear access door by lifting the two rear door latches. 5. Remove the back panel by pressing the two catches inwards.
qrg.fm Page 24 Monday, July 5, 1999 8:36 AM 6. Pull out any paper that may be stuck inside. 7. Replace the back panel and make sure it fits securely. 8. Close the rear access door and turn on the printer.
qrg.fm Page 25 Monday, July 5, 1999 8:36 AM Resetting the Printer You can reset the printer by selecting the appropriate items in the Resets Menu. Use this menu with caution. You can lose buffered page data or printer configuration settings when you select these items. Only reset the printer under the following circumstances: • • You want to restore the printer’s default settings; Communication between the printer and computer has been interrupted.
qrg.fm Page 26 Monday, July 5, 1999 8:36 AM For More Information Please check on the following documentation for more information: Getting Started Guide – Information on how to set up the printer. User’s Guide – For printer specifications and troubleshooting information. Network Guide – For instructions on how to share the printer over a network. Web Site – http://www.hp.com/go/designjet or http://www.hp.com provide a link to the HP Web site for the latest printer software, product and support information.
qrg.fm Page 27 Monday, July 5, 1999 8:36 AM Imation™ Matchprint™ Inkjet System Compatibility If you require high-quality CMYK images created with leading-edge color matching technology from your HP DesignJet ColorPro GA printer, you should install the Imation Matchprint Inkjet System. This system, produced in conjunction with Imation Corp.
