HP DesignJet 800PS Printer - User's Reference Guide

Solving Problems
Image Quality
Problems
Ink Supply
Problems
Media Problems Image Error Other Problems
Getting Help
Media & InkIntroduction Front Panel Other
Printer
Options
Index
Solutions
Printer does not Print
• You may have a power problem. If there is no activity at all from the printer, and power on indicator in the power
switch on the front of the printer is off, check that the power cable is connected correctly and that there is power
available at the socket.
• If you are using a Macintosh and the print job does not print, ensure the printer language is set to Postscript or Auto-
matic. See Changing the Graphics Language
.
• You may have a problem with your application driver. Is your software configured for this printer? For general advice,
see the Setup Poster. For advice specific to your software, see the documentation supplied with the driver.
• If you have connected your computer to the printer’s parallel port or USB port and tried to print a binary-encoded
PostScript file it will not print. The parallel and USB ports will only accept ASCII-encoded PostScript print files. The
front panel will display the message “Error processing job / Flushing rest of job”.
You will need to setup your application to encode the file in ASCII instead of binary and then send the job again
through the parallell or USB port.
You could also connect your computer via the LAN connection of your printer and send the binary encoded
PostScript print file again.
• The file may be too large for the printer’s memory. This is the case if the front panel displays “Out of memory - data
was lost”. Look on your computer screen for any error message; some drivers allow you to choose a different print-
ing mode and try to send the file again.
• If you continue to have problems, see Getting Help
.