HP Digital Sender Module - Administrator's Guide

28 Chapter 3 - Troubleshooting
EN
The following table lists some additional problems you may encounter
while you are using the Digital Sender Module. It includes a
description of the problem and the recommended actions.
An e-mail transmission
you sent did not arrive
at the destination e-mail
address.
●
If you typed the e-mail address at the control panel, make sure
you typed it correctly.
●
The job might have been lost because of an internal problem.
Pending jobs are sometimes lost when this happens. Resend the
e-mail message.
●
Make sure the e-mail server is running. To do this, click the Test
button on the E-mail Settings tab in the HP Configuration Utility.
●
Verify that the HP Digital Sender Module software e-mail
configuration is correct by sending a test e-mail message to
yourself. (Refer to “E-mail service troubleshooting” on page 40
for
additional information.)
●
Check the “returned mail” message (if one was received) for the
reason the e-mail message was not delivered. If the attachment
was too big to transmit, raise the maximum e-mail message size
that your e-mail server accepts (see the documentation for that
server).
A fax transmission you
sent did not arrive at
the fax destination.
● If you typed the fax number at the control panel, make sure you
typed it correctly.
● The job might have been lost because of an internal problem.
Pending jobs are sometimes lost when this happens. Resend the
fax.
●
Make sure that the HP Digital Sender Module software has
network access to the work folder (common folder) set in the Fax
settings tab in the HP Configuration Utility. Click the Verify Folder
Access button on the Fax Settings tab.
● Check for a notification report at the MFP, if you have print
notification selected.
General HP Digital Sender Module troubleshooting (continued)
Problem Actions
General HP Digital Sender Module troubleshooting
Problem Description Action
The Send Icon does not
appear on MFP control
panel
Either the MFP’s firmware
has not been updated for
the HP Digital Sender
Module or the update failed
●
Verify that the Scanner Service
Agent (SSA) and Digital Sender
Service Provider (DSSP) ROFF’s
are on the MFP’s hard disk.
● Manually turn both the printer and
Copy Module off and then back on.