HP Digital Sender Module - Administrator's Guide

EN
Troubleshooting the HP Digital Sender Module 29
The Send Icon appears
on the control panel but
is grayed out
●
The HP Digital Sender
Module software is not
installed.
● The HP Digital Sender
Module server is not
running.
●
The HP Digital Sender
Module has not been
configured to service this
MFP.
●
Contact has been lost
between the MFP and
the HP Digital Sender
Module software.
●
The MFP does not have
the correct IP address for
the HP Digital Sender
Module.
●
Install the HP Digital Sender Module
software.
●
Restart the HP Digital Sender
Module software using the Services
icon found in the Control Panel
program group on the PC.
●
Open the HP Digital Sender Module
HP Configuration Utility and verify
that the MFP has been licensed. In
order to configure an MFP using the
HP Configuration Utility, the MFP
must appear in the Printers folder.
●
Determine whether there is a
network failure between the HP
Digital Sender Module software and
MFP. Try sending a print job to the
MFP (or using Web JetAdmin to
inquire its status) from the PC
running the HP Digital Sender
Module software.
●
Verify the IP address of the HP
Digital Sender Module on the MFP’s
About screen and reconfigure the
MFP using the HP Configuration
Utility, if necessary.
The Send Icon is
selectable on the
control panel, but it
says that it cannot
contact the HP Digital
Sender Module.
●
The HP Digital Sender
Module software is not
installed.
●
Contact has been lost
between the MFP and
the HP Digital Sender
Module.
●
Install the HP Digital Sender Module
software.
●
Determine whether there is a
network failure between the HP
Digital Sender Module and MFP. Try
sending a print job to the MFP (or
using Web JetAdmin to inquire its
status) from the PC running HP
Digital Sender Module software.
While addressing, the
MFP no longer auto-
completes e-mail
addresses.
●
The address book is
corrupt, or it was deleted.
●
The address was in the
local cache but was
removed when a recently
typed address caused
the cache to overflow,
and the oldest address
was removed.
●
Using the ABM, reload the address
book in the MFP.
●
Consider adding commonly used
addresses to the global address
book.
General HP Digital Sender Module troubleshooting