HP Digital Sender Module - Administrator's Guide

30 Chapter 3 - Troubleshooting
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The From address
cannot be entered.
●
The administrator has
chosen to configure a
hard-coded From
address for this MFP.
●
Authentication has been
enabled for this MFP.
●
The MFP must be reconfigured to
enable typing a From address.
●
Turn authentication off for this MFP.
Due to network
problem, a previously
scanned document was
not received.
●
Once the document has
been completely
scanned, its contents will
be held within the MFP
until a successful
connection to the HP
Digital Sender Module is
made.
● Once the document
leaves the HP Digital
Sender Module,
subsequent delivery
errors will be reported by
the SMTP gateways.
●
The MFP will retry connecting to the
HP Digital Sender Module every (X)
seconds. (This default can be set in
the HP Configuration Utility.) Once
communication is reestablished,
processing will complete. If the MFP
loses power, the document will be
retained on the hard disk. However,
until the HP Digital Sender Module is
contacted, new jobs will not be
accepted.
● Transmission error e-mails occurring
after the document has been sent to
the SMTP server will be sent to the
address shown in the From field of
the original message. If the
administrator does not allow user-
provided From addresses, error
messages will be e-mailed to the
administrator-configured e-mail
address.
An error, indicating that
the job failed, is
reported at the control
panel.
If there is insufficient space
to hold the scanned
document on the MFP’s
hard disk, the scanning
operation is aborted.
●
Disk space is consumed by private
jobs, held jobs, and e-mails that
have not yet been transmitted to the
HP Digital Sender Module. HP
Resource Manager can be used to
look at the contents of the disk to
determine disk contents. Jobs
waiting for e-mail transmission are
stored on the disk. Note: Deleting
files on the MFP’s hard disk may
cause unpredictable behavior, such
as lost e-mail messages without
sender notification.
General HP Digital Sender Module troubleshooting