HP Digital Sender Module - Administrator's Guide

EN
Troubleshooting the HP Digital Sender Module 31
DSSP loses contact
between the initial
contact and when it
tries to send the job.
The HP Digital Sender
Module server goes down, a
network problem occurs, or
for JetSend refuses the
connection.
●
The job is held by SSA and retries
periodically until it eventually times
out, causing the job to fail.
The MFP loses power
partially during digital
sending.
●
Any partial job information stored on
the hard disk will be automatically
deleted by SSA when it reboots.
The user provides an
invalid e-mail address
in the From field.
If the e-mail is actually
delivered, the recipient will
be unable to reply to the
message. If the e-mail
bounces, an error message
will not be delivered.
●
Resend the message using a valid
address in the From field.
One or more addresses
in the To field are
invalid.
SMTP will validate e-mail
addresses only if they reside
on the local SMTP gateway.
Otherwise, a gateway
further down the pipeline will
perform validation. Before a
document is scanned, the
HP Digital Sender Module
will verify with the local
SMTP gateway that at least
one e-mail address is valid.
If not, scanning will not
begin.
●
The HP Digital Sender Module will
generate error e-mails to the sender
when it detects an “unknown user”
error from SMTP. Other SMTP
servers will be responsible for
generating error e-mail messages if
addresses are later found to be
invalid.
HP Digital Sender
Module, Image
Pipeline, or MIME
encoder generates an
error while processing
an e-mail.
●
HP Digital Sender Module will
generate an e-mail message to the
sender, indicating that an
unrecoverable error has occurred.
HP Digital Sender
Module loses contact
with the SMTP server.
Before the scanning process
begins, the HP Digital
Sender Module contacts the
SMTP gateway to ensure it
is available. If it is not
available, the job will not
proceed.
●
If it subsequently loses contact, HP
Digital Sender Module will
periodically retry the connection.
After a fixed period of time, it will
place an error message in the
activity log.
General HP Digital Sender Module troubleshooting