HP Digital Sender Module - Administrator's Guide

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Troubleshooting the HP Digital Sender Module 37
Control panel messages
The following table lists the messages the MFP Copy Module’s
control panel displays while you are using the Digital Sender Module,
a description of the message, and the recommended actions.
Control panel messages
Message Description Actions
HP Digital Sender Module
Error: Hard disk full.
The MFP’s hard disk is
full.
●
Try sending the job later.
●
Use HP Web JetAdmin to delete
unnecessary files from the HP MFP
hard disk.
HP Digital Sender Module
Error: Insufficient
resources to process job.
The system was unable to
obtain sufficient resources
(RAM) to process the job.
●
Try sending the job later.
● Turn the HP Digital Sender Module
off and then back on.
HP Digital Sender Module
Error: Network session
rejected.
●
The Digital Sender
Module was too busy
to handle the request.
● The MFP’s engine
serial number may
have change (for
example, a printer
component may have
been replaced).
●
Try sending the job later.
●
In the HP Configuration Utility, select
the Configure tab then select the
MFP and click the Re-initialize
button.
● If the problem persists, contact your
HP-authorized dealer.
HP Digital Sender Module
Error: The system could
not log you on.
● User authentication
failed.
● Make sure the authentication
settings are configured properly in
the HP Configuration Utility.
●
Make sure the NT Domain server is
running.
●
Make sure the LDAP server is
running.
●
Make sure the user’s credentials
were entered correctly.
HP Digital Sender Module
Error: Unable to close
configuration file.
The system was unable to
close the job configuration
file.
●
Try sending the job later.
●
Verify write permissions on the
MFP’s hard disk to ensure they are
compatible with the HP Digital
Sender Module.
●
If the problem persists, contact your
HP-authorized dealer.