HP Digital Sender Module - Administrator's Guide

38 Chapter 3 - Troubleshooting
EN
HP Digital Sender Module
Error: Unable to open
configuration file.
The system was unable to
open the job configuration
file.
●
Try sending the job later.
● Verify write permissions on the
MFP’s hard disk to ensure they are
compatible with the HP Digital
Sender Module software.
●
If the problem persists, contact your
HP-authorized dealer.
HP Digital Sender Module
Error: Unable to write
configuration file.
The system was unable to
write the job configuration
file.
●
Try sending the job later.
●
Verify write permissions on the
MFP’s hard disk to ensure they are
compatible with the HP Digital
Sender Module.
●
If the problem persists, contact your
HP-authorized dealer.
HP Digital Sender Module
Error: Unexpected loss of
data
The MFP experienced an
unexpected loss of data.
●
Try sending the item again.
● Turn the HP Digital Sender Module
off and then back on.
● If the problem persists, contact your
HP-authorized dealer.
HP Digital Sender Module
Error: Unrecognizable
command received.
The system received an
unrecognizable
command.
●
Turn the HP Digital Sender Module
off and then back on.
●
If the problem persists, contact your
HP-authorized dealer.
The Digital Sender
Service is temporarily
unable to accept more
jobs.
The Digital Sender
Module software is
currently processing the
maximum number of
active jobs allowed.
●
Try sending the job later.
The HP Digital Sender
Module Service has not
been installed
The Send button on the
HP MFP control panel has
been pressed, but the
Digital Sender Module
software has not been
installed.
● Restart the HP Digital Sender
Module.
●
Contact your HP-authorized dealer
for details regarding the HP Digital
Sender Module software and
ordering information.
The HP Digital Sender
Module Service is
configured incorrectly
The HP Digital Sender
Module software’s current
configuration prevented a
connection from being
established.
●
Restart the HP Digital Sender
Module.
●
Use the HP Configuration Utility to
configure the HP Digital Sender
properly.
●
If the problem persists, contact your
HP-authorized dealer.
Control panel messages (continued)
Message Description Actions